iPhone app freezes if I start offline

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iPhone app freezes if I start offline

sban
Casual Listener

Increasingly, Spotify freezes when I open it while I have no signal (while underground commuting). I have to kill the app and restart a few times till it responds. I'm on iPhone 6 and latest version of Spotify

 

Spotify1.png  Spotify1.png

 

 

3 Replies

Re: iPhone app freezes if I start offline

Jason
Spotify Legend

Hey @sban

 

Thanks for posting in the Community!

 

This isn't looking good. Could you let us know the following:

 

I'd love to get this looked into with you :)

 

Jason.

Re: iPhone app freezes if I start offline

sban
Casual Listener

Hi @jason

 

- This is happening when I start the app and there is no 3G/4G or wifi signal (e.g when I'm commuting on the tube/London underground/subway).

 

- iPhone 6, iOS 8.4.1

 

- Haven't tried airplane mode or reinstalling app (not keen on the latter because I have loads of songs saved for offline in Extreme quality).

Re: iPhone app freezes if I start offline

Jason
Spotify Legend

Thanks for that information, @sban

 

We do understand that it's not ideal, but a reinstall of the app should help out with this. If the trouble persists after the reinstall, I'd then recommend that you reach our contact form here: https://support.spotify.com/contact-spotify-anonymous. 

 

The team there should be able to take a look backstage. Just to note, if you receive an automated reply, get back to it and this will make sure the right team get things.

 

Thanks.

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