Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68508 Views
  • 16 replies
  • 37 likes
  • 68508 Views
  • 16 replies
  • 37 likes

Please help me I lost all my music

I have an iPhone 6. Today I was having trouble getting my music to sync so I decided to log out of my spotify account and shut down my phone. When everything reloaded and I finally logged back into my spotify account my premium prescription was over ...

  • Casual Listener
  • I have an iPhone 6. Today I was having trouble getting my music to sync so I decided to log out of my spotify account and shut down my phone. When everything reloaded and I finally logged back into m...
  • Jason
  • Spotify Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • Someone help me.
  • 392 Views
  • 1 replies
  • 0 likes

Spotify not able to resume playing offline playlist without network connection

I got a playlist downloaded for offline play.When I stop playing the offline playlist, close Spotify from the app switcher, switch my iphone to airplane mode and re-open Spotify then I'm not able to continue to play the playlist that I paused earlier...

  • Composer
  • I got a playlist downloaded for offline play. When I stop playing the offline playlist, close Spotify from the app switcher, switch my iphone to airplane mode and re-open Spotify then I'm not able t...
  • 440 Views
  • 0 replies
  • 2 likes
  • 440 Views
  • 0 replies
  • 2 likes

New to IOS cant get it to function correctly on BMW F30

Hoping somone can suggest a fix. Have made a partial move to Apple as spotify integration on Android is pants with BMW vehicles. However at same time whiel I can get my Iphone 4 to conenct to the car and load spotiy once playing I cant see any track ...

  • Casual Listener
  • Hoping somone can suggest a fix.   Have made a partial move to Apple as spotify integration on Android is pants with BMW vehicles.   However at same time whiel I can get my Iphone 4 to ...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Trouble playing Spotify in car - keeps switching to Itunes

I connected my Iphone 5c with a BMW 318, but every time I try to play from a Spotify playlist, it switches automatically to the next track Itunes after 2 seconds. This happened both when I connected it with USB and Bluetooth, every time. I downloaded...

  • Newbie
  • I connected my Iphone 5c with a BMW 318, but every time I try to play from a Spotify playlist, it switches automatically to the next track Itunes after 2 seconds. This happened both when I ...
  • 439 Views
  • 0 replies
  • 0 likes
  • 439 Views
  • 0 replies
  • 0 likes

Synchronize my music with a premium account

Good morning, I have a premium account, but it appears as free on my ipad.I deleted the app and sing in again and my account still appears as free(I did it step many times). I can not synchronize my playlists. What I have to do to change my account t...

  • Newbie
  • Good morning,   I have a premium account, but it appears as free on my ipad.I deleted the app and sing in again and my account still appears as free(I did it step many times). I can not synchr...
  • LennonLamark
  • Newbie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Fewer songs on Alternative R&B playlist in app vs. desktop

Can someone tell me why the Alternative R&B in the iPhone app only has a faction of the songs that the desktop version has? Unsure if this is the case with other playlists.

  • Newbie
  • Can someone tell me why the Alternative R&B in the iPhone app only has a faction of the songs that the desktop version has? Unsure if this is the case with other playlists.
  • MissMimi
  • Casual Listener
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

My premium account won't download playlists

My premium account ran out about a month ago, i reactivated it today, my playlists are there and available online, but when I try to make the playlists available offline, nothing happens. This is happening both on my iPhone and my iPad. There doesn't...

  • Newbie
  • My premium account ran out about a month ago, i reactivated it today, my playlists are there and available online, but when I try to make the playlists available offline, nothing happens.   ...
  • pazoka
  • Newbie
  • 2626 Views
  • 8 replies
  • 1 likes
  • 2626 Views
  • 8 replies
  • 1 likes

Spotify notification panel ios

Hi guys I am wondering if any one can help. I currently use spotify on android and I am planning to try out ios. Does ios have the same spotify notification as android does when you pull down from the top and view notifications and you can see your s...

  • Newbie
  • Hi guys   I am wondering if any one can help.  I currently use spotify on android and I am planning to try out ios. Does ios have the same spotify notification as android does when you pu...
  • Fishtaco
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Add to Playlist Bug?

When I'm online, I have the option to "add to playlist" by selecting the "..." right from within the "my music" list. However, when I'm offline, this option disappears and now I must bring up the "song page" for the "add to playlist" option to appear...

  • Casual Listener
  • When I'm online, I have the option to "add to playlist" by selecting the "..." right from within the "my music" list. However, when I'm offline, this option disappears and now I must bring up the "so...
  • Vivinaut
  • Casual Listener
  • 264 Views
  • 1 replies
  • 1 likes
  • 264 Views
  • 1 replies
  • 1 likes

Lost all my saved to offline songs

hopefully i can get some help. I had a good number of songs saved for offline use on my phone to listen to while im out of the country. Sometime today, every album that i made available offline wasnt there anymore. They were still saved but i have to...

  • Newbie
  • hopefully i can get some help.  I had a good number of songs saved for offline use on my phone to listen to while im out of the country.  Sometime today, every album that i made available o...
  • driveflanger
  • Community Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Album sort changed? (Ipad)

Just pulled up Spotify on my iPad, and the album section of 'Your Music' has changed completely. The album view is pretty much the only way I listen to my music, and it's been changed to where the artists beginning with a number are at the end now, a...

  • Regular
  • Just pulled up Spotify on my iPad, and the album section of 'Your Music' has changed completely. The album view is pretty much the only way I listen to my music, and it's been changed to where the ar...
  • Edelbeb
  • Roadie
  • 2329 Views
  • 18 replies
  • 1 likes
  • 2329 Views
  • 18 replies
  • 1 likes

Synced File on iPhone is not the same as the Local File on laptop

I have a bunch of local files on my laptop that sync to my iPhone 6. The problem I am having (besides having to turn off the firewall to even get it to sync in the first place) is that there is one track from the Xenosaga soundtrack that got synced t...

  • Newbie
  • I have a bunch of local files on my laptop that sync to my iPhone 6. The problem I am having (besides having to turn off the firewall to even get it to sync in the first place) is that there is one t...
  • 440 Views
  • 0 replies
  • 0 likes
  • iphone
    local file
    syncing
  • 440 Views
  • 0 replies
  • 0 likes

Songs not available on my phone

Need some help - i have about 900 songs in my 'starred' playlist which all appear on both my laptop and phone. However, about 300 of them won't play on my phone. They all play on my laptop and it has been synced and made available offline but these 3...

  • Casual Listener
  • Need some help - i have about 900 songs in my 'starred' playlist which all appear on both my laptop and phone. However, about 300 of them won't play on my phone. They all play on my laptop and it has...
  • benjernigan
  • Newbie
  • 473 Views
  • 3 replies
  • 0 likes
  • 473 Views
  • 3 replies
  • 0 likes

NO ONE WILL HELP ME

I have an iPhone 6. Today I was having trouble getting my music to sync so I decided to log out of my spotify account and shut down my phone. When everything reloaded and I finally logged back into my spotify account my premium prescription was over ...

  • Casual Listener
  • I have an iPhone 6. Today I was having trouble getting my music to sync so I decided to log out of my spotify account and shut down my phone. When everything reloaded and I finally logged back into m...
  • Jadelane101
  • Casual Listener
  • 546 Views
  • 2 replies
  • 0 likes
  • 546 Views
  • 2 replies
  • 0 likes

Still no SPOTIFY HEUTE/NOW in Germany?

Is there someone from germany who got the new style and the NOW function?

  • Regular
  • Is there someone from germany who got the new style and the NOW function?
  • t3mr0i
  • Regular
  • 408 Views
  • 3 replies
  • 0 likes
  • 408 Views
  • 3 replies
  • 0 likes

Can login but I am not premium on iphone

Hi I can login on computer and play music with my premium account but when I login on my iphone, it's not premium so I can not play music. I try my two iphone, both did not work. I deleted the app, log out and login for several times, still the same....

  • Casual Listener
  • Hi    I can login on computer and play music with my premium account but when I login on my iphone, it's not premium so I can not play music. I try my two iphone, both did not work. I del...
  • OviiiOne
  • Community Legend
  • 312 Views
  • 4 replies
  • 0 likes
  • 312 Views
  • 4 replies
  • 0 likes

Why when I go to login in

Why when I go to login in I receive an error message saying, "Login Failed. You've already created an account with this email address."?

  • Newbie
  • Why when I go to login in I receive an error message saying, "Login Failed. You've already created an account with this email address."?
  • ActionCat
  • Gig Goer
  • 581 Views
  • 2 replies
  • 0 likes
  • 581 Views
  • 2 replies
  • 0 likes

Neues Passwort

Hallo,Ich habe meine Emailadresse vergessen & kenne nur meinen Benutzernamen. Jetzt habe ich ein neues Handy und würde von dort aus gerne weiter Musik hören, kann mich aber nicht anmelden, weil ich weder das Passwort noch die Emailadresse weiß Was mu...

  • Newbie
  • Hallo, Ich habe meine Emailadresse vergessen & kenne nur meinen Benutzernamen. Jetzt habe ich ein neues Handy und würde von dort aus gerne weiter Musik hören, kann mich aber nicht anmelden, weil...
  • t3mr0i
  • Regular
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

iPhone App Crashing on iOS8

Ever since I've upgraded my iphone to iOS 8 the app keeps crashing everytime I try to sync my offline playlists. The app works fine if I turn off all my offline playlists, however as soon I turn on one the app crashes over and over again. I've alread...

  • Casual Listener
  • Ever since I've upgraded my iphone to iOS 8 the app keeps crashing everytime I try to sync my offline playlists. The app works fine if I turn off all my offline playlists, however as soon I turn on o...
  • olivema1
  • Newbie
  • 1329 Views
  • 11 replies
  • 0 likes
  • 1329 Views
  • 11 replies
  • 0 likes