Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

232591 Views

53 replies

13 likes

  • 232591 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

155650 Views

507 replies

108 likes

  • 155650 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107686 Views

19 replies

38 likes

  • 107686 Views
  • 19 replies
  • 38 likes

Solved!! Devices folder

There is no "Devices folder" on Spotify. I'm using V10.4.90. I have tried attaching a new iPod Touch running the latest software which does not show up in Spotify. The same goes for Android phones. I've tried deleting Spotify and reloading it various...

Casual Listener

There is no "Devices folder" on Spotify. I'm using V10.4.90. I have tried attaching a new iPod Touch running the latest software which does not show up in Spotify. The same goes for Android phones. I...

MattSuda

Spotify Star

853 Views

5 replies

0 likes

  • 853 Views
  • 5 replies
  • 0 likes

Can't get premium to activate.

I payed for a spotify premium subscription through the App Store. I should have used the spotify website instead. I thought I was going to relieve the premium service for 99cent for the first three months. Instead I was charged 12.99 from iTunes and ...

Casual Listener

I payed for a spotify premium subscription through the App Store. I should have used the spotify website instead. I thought I was going to relieve the premium service for 99cent for the first three m...

Funkyboss1

Casual Listener

794 Views

7 replies

0 likes

  • 794 Views
  • 7 replies
  • 0 likes

Always Offline using app...

I love Spotify but I hate the fact I try to use the app and it says I'm "Offline"... May have to go back to Pandora since it works every time.

Newbie

I love Spotify but I hate the fact I try to use the app and it says I'm "Offline"... May have to go back to Pandora since it works every time.

268 Views

0 replies

0 likes

  • 268 Views
  • 0 replies
  • 0 likes

Solved!! My published playlist does not show up when others search for it

HelloI made public one of my playlists about a month ago. It shows up on my iPad and on my desktop Windows PC and my iPhone as being public. The playlist has a unique name; when someone does a search for that exact name, the search results come back ...

Music Fan

Hello I made public one of my playlists about a month ago. It shows up on my iPad and on my desktop Windows PC and my iPhone as being public. The playlist has a unique name; when someone does a se...

dandv

Music Fan

92693 Views

20 replies

5 likes

  • 92693 Views
  • 20 replies
  • 5 likes

Spotify and BMW Problems

Hi guys, I was using Spotify with my BMW flawlesly (connected via cable). But lately (since the latest ios update maybe?) Spotify wont connect and after launching the app I get the attached error screen. Allready restarted phone and updated BMW softw...

Newbie

Hi guys,   I was using Spotify with my BMW flawlesly (connected via cable). But lately (since the latest ios update maybe?) Spotify wont connect and after launching the app I get the attached ...

benday

Casual Listener

3293 Views

11 replies

3 likes

BMW
iOS
  • 3293 Views
  • 11 replies
  • 3 likes

Wrong track dispayed when controlling mac from iPad

Hi When i use my ipad to control spotify on my mac, both the art works and tracks dispalyed match up, however when i queue a track from another album/playlist to the one currently playing when the track starts the ipad displays the wrong track. It sh...

Casual Listener

Hi   When i use my ipad to control spotify on my mac, both the art works and tracks dispalyed match up, however when i queue a track from another album/playlist to the one currently playing wh...

archtom

Casual Listener

560 Views

4 replies

0 likes

  • 560 Views
  • 4 replies
  • 0 likes

Discount Family Subscriptions

Is there any way to get the student discount to charge to your iTunes account instead of just a card?

Newbie

Is there any way to get the student discount to charge to your iTunes account instead of just a card?

Fishtaco

Community Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Show more popular tracks per artist

When I want a quick fix of an artist I start at the top of their most popular and let it play through - this works great on desktop with ten tracks which lasts about as long as a regular album. On iOS there are only five – Is there a way to get the t...

Casual Listener

When I want a quick fix of an artist I start at the top of their most popular and let it play through - this works great on desktop with ten tracks which lasts about as long as a regular album. On iO...

MichaelJerzak

Composer

307 Views

2 replies

0 likes

  • 307 Views
  • 2 replies
  • 0 likes

Plays one song only

When I shuffle then go to another playlist then come back to the original one I was on the same song will come up on shuffle and I can't do anything to fix it it won't change to any other song but that song and it started when I was playing with the ...

Newbie

When I shuffle then go to another playlist then come back to the original one I was on the same song will come up on shuffle and I can't do anything to fix it it won't change to any other song but th...

MattSuda

Spotify Star

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

what great playlist/ radio is playing?

This is a simple question... How to I know what playlist/radio is playing? It's great ...it's from the day beforebut but I haven't 'plussed' it immediately (and i forgot it's name), so it's off hte radar. The play icon does not appear on any radio an...

Newbie

This is a simple question...   How to I know what playlist/radio is playing? It's great ...it's from the day beforebut but I haven't 'plussed' it immediately (and i forgot it's name), so ...

321 Views

0 replies

0 likes

what radio or playlist is playing
  • 321 Views
  • 0 replies
  • 0 likes

Change country

I'm trying to change my country, which has defaulted to the U.S. I'm in Canada. The drop down country list is only giving me the option for US. Help!

Newbie

I'm trying to change my country, which has defaulted to the U.S. I'm in Canada. The drop down country list is only giving me the option for US. Help!

MattSuda

Spotify Star

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Spotify Connect iPhone and Yamaha receiver RX-V477

Hi, I saw a thread regarding this issue but with android devices. The thread is not solved either. I have the latest firmware from Yamaha for RX-V477. I have a premium Spotify account. I can see the receiver in the Spotify iPhone app but it will not ...

Newbie

Hi, I saw a thread regarding this issue but with android devices. The thread is not solved either. I have the latest firmware from Yamaha for RX-V477. I have a premium Spotify account. I can see the ...

Pauloforestal

Newbie

1334 Views

2 replies

2 likes

  • 1334 Views
  • 2 replies
  • 2 likes

Offline mode and streaming

I have some questions about data and offline mode. 1) what is the difference between offline mode switch within settings and choosing an album and toggleing the switch to make it "available offline?" As an example, I have an album that has the availa...

Casual Listener

I have some questions about data and offline mode.   1) what is the difference between offline mode switch within settings and choosing an album and toggleing the switch to make it "available ...

lechusan

Newbie

519 Views

3 replies

0 likes

  • 519 Views
  • 3 replies
  • 0 likes

Lost playlistsI created some playlists last Tuesday evening and they have dissapeared.

I created playlists on Tuesday - I could see them on the computer but not on my phone and now they've gone from my computer also and are no where to be seen.Help!!Could it be to do with me logging in to create playlists on one device while I was logg...

Casual Listener

I created playlists on Tuesday - I could see them on the computer but not on my phone and now they've gone from my computer also and are no where to be seen. Help!! Could it be to do with me loggin...

Chicknsours

Casual Listener

315 Views

2 replies

0 likes

  • 315 Views
  • 2 replies
  • 0 likes

Offline mode not working

So I got premium spotify and for some reason it will not download all my songs I want it to on offline mode! I need help! Please tell me what to do

Newbie

So I got premium spotify and for some reason it will not download all my songs I want it to on offline mode! I need help! Please tell me what to do

Ivan92

Community Legend

898 Views

1 replies

0 likes

  • 898 Views
  • 1 replies
  • 0 likes

spotify stops and starts

when playing spotify on my ipad mini it works ok but when i airplay it to my Bose speaker it works ok for 20 mins then the music will stop for 5 seconds then start again then it does this over and over again. i have tried re installing everything and...

Newbie

when playing spotify on my ipad mini it works ok but when i airplay it to my Bose speaker it works ok for 20 mins then the music will stop for 5 seconds then start again then it does this over and ov...

265 Views

0 replies

0 likes

  • 265 Views
  • 0 replies
  • 0 likes

Offline mode synced songs unavailable

So I'm new with spotify premium but I understand how to sync songs. I've set a playlist to offline mode and all the songs synced. When I leave an Internet connection and set spotify to offline mode, the tracks that I previously synced are greyed out ...

Casual Listener

So I'm new with spotify premium but I understand how to sync songs. I've set a playlist to offline mode and all the songs synced. When I leave an Internet connection and set spotify to offline mode, ...

evilpineapple98

Casual Listener

784 Views

2 replies

0 likes

  • 784 Views
  • 2 replies
  • 0 likes

IPhone 5 BMW connected drive error message

IPhone 6 users have complained about the error message that prevents their iPhones connecting to the BMW connected drive. It is also a problem with iPhone 5 users. Come on Spotify, why bother paying for a premium subscription if you can't use it.This...

Newbie

IPhone 6 users have complained about the error message that prevents their iPhones connecting to the BMW connected drive. It is also a problem with iPhone 5 users. Come on Spotify, why bother paying ...

Ivan92

Community Legend

1352 Views

1 replies

4 likes

  • 1352 Views
  • 1 replies
  • 4 likes

Help - None of my playlists show up on my mobile app

All of my playlists are suddenly gone from my mobile app. They still show up on my computer, but there are no playlists in "my music" on my iPhone. I have tried signing out everywhere and signing back in. I have also tried deleting and then reinstall...

Newbie

All of my playlists are suddenly gone from my mobile app. They still show up on my computer, but there are no playlists in "my music" on my iPhone.    I have tried signing out everywhere ...

257 Views

0 replies

0 likes

  • 257 Views
  • 0 replies
  • 0 likes

Spotify offline

Why can't I play my music with spotify in offline? I have a premium membership! I have a iPhone 5

Newbie

Why can't I play my music with spotify in offline? I have a premium membership! I have a iPhone 5

OviiiOne

Community Legend

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes