Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

  • Roadie
  • Dannythyuhh
  • Casual Listener
  • 135999 Views
  • 503 replies
  • 108 likes
  • 135999 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 93986 Views
  • 19 replies
  • 38 likes
  • 93986 Views
  • 19 replies
  • 38 likes

Solved!! Spotify crashes in iOS9 when ads are queued to play

As the subject states. In iOS9, when listening to Spotify it will play music fine, up until the point where an ad should play (Free accounts). The app will then crash and you cannot resume playing without uninstalling and reinstalling the app, and pl...

  • Regular
  • As the subject states.   In iOS9, when listening to Spotify it will play music fine, up until the point where an ad should play (Free accounts). The app will then crash and you cannot resume p...
  • maxxmka
  • Regular
  • 1902 Views
  • 6 replies
  • 4 likes
  • 1902 Views
  • 6 replies
  • 4 likes

Problems with Albums

Just went through a whole of my old CD's and saved them as Album's in Spotify (Windows PC). The Albums appear on my Windows and Mac Spotify, but aren't coming up in my iPhone Spotify. I can still see Albums (on iPhone) that I added a couple of weeks ...

  • Newbie
  • Just went through a whole of my old CD's and saved them as Album's in Spotify (Windows PC).   The Albums appear on my Windows and Mac Spotify, but aren't coming up in my iPhone Spoti...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Running starts not the music

Hello, today, i want to use the function RUNNING. I made the procedure of the manuale and the Spotify-App says much times "Tempo detected" but the music doesn't start.What is my failure? Can somebody help me? Thanks

  • Regular
  • Hello,   today, i want to use the function RUNNING. I made the procedure of the manuale and the Spotify-App says much times "Tempo detected" but the music doesn't start. What is my failu...
  • Te-Punkt
  • Regular
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Not receiving premium from appstore

Im at Beale AFB in california i ordered stopitfy premium from the appstore for $13 and i as i completed the purchase spotify said it was not available in my region but im in california and in the united states im quite angry please help ive signed in...

  • Newbie
  • Im at Beale AFB in california i ordered stopitfy premium from the appstore for $13 and i as i completed the purchase spotify said it was not available in my region but im in california and in the uni...
  • MattSuda
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Problems with making music available offline on iOS

I've got an iPhone 6 with over 50GB of space still free. Most of my songs have downloaded for offline use, which is great, but there are still a bunch showing with a grey arrow rather than a green one. I've tried turning my phone off and on again, cl...

  • Newbie
  • I've got an iPhone 6 with over 50GB of space still free.  Most of my songs have downloaded for offline use, which is great, but there are still a bunch showing with a grey arrow rather than a gr...
  • MattSuda
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

I cant connect to facebook from spotify

Im trying to link to Facebook from my iphone spotify account. Wheb i press connect facebook opens, then spotify opens and i go back to the same screen where i began and nothing happen. What can i do??

  • Visitor
  • Im trying to link to Facebook from my iphone spotify account. Wheb i press connect facebook opens, then spotify opens and i go back to the same screen where i began and nothing happen. What can i do??
  • MattSuda
  • Spotify Star
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Solved!! Multiple issues experienced with Spotify

Hey everyone,Out of nowhere, Spotify began having issues on my Iphone 5. First, music would just stop playing around the 1 minute mark. Fastforwarding the song allowed it to play for maybe 30 seconds at most but then the song would mysteriously stop ...

  • Casual Listener
  • Hey everyone, Out of nowhere, Spotify began having issues on my Iphone 5. First, music would just stop playing around the 1 minute mark. Fastforwarding the song allowed it to play for maybe 30 secon...
  • Timchang920809
  • Casual Listener
  • 1008 Views
  • 2 replies
  • 0 likes
  • 1008 Views
  • 2 replies
  • 0 likes

Solved!! Logged into Spotify as "." and cannot log out

I cannot login to my Spotify account as I am permanently logged into a bogus account titled "." How do I fix this, please?Thank you in advance!

  • Newbie
  • I cannot login to my Spotify account as I am permanently logged into a bogus account titled "." How do I fix this, please? Thank you in advance!
  • DasPeter
  • Community Legend
  • 547 Views
  • 1 replies
  • 0 likes
  • 547 Views
  • 1 replies
  • 0 likes

Solved!! All songs saved to my iPhone are suddenly gone

Hi Spotify, I use an iPhone 6 with iOS 8.1.2 and I have Spotify version 2.2.0.2464 installed (Premium user). A few hours ago I was listening to some of the songs that I had saved locally on my iPhone. The entire list of songs (Your music > Songs) was...

  • Casual Listener
  • Hi Spotify,   I use an iPhone 6 with iOS 8.1.2 and I have Spotify version 2.2.0.2464 installed (Premium user).   A few hours ago I was listening to some of the songs that I had...
  • joshakatz
  • Newbie
  • 7654 Views
  • 4 replies
  • 0 likes
  • 7654 Views
  • 4 replies
  • 0 likes

Solved!! Spotify constant crashes in loadingscreen

Hello! My Spotify on my iPhone 4 constantly crashing. I can't even open the app anymore. I don't really know why because it never happend before. I am using a premium account for the purpose of using Spotify on the phone. This is pretty frustrating w...

  • Casual Listener
  • Hello!   My Spotify on my iPhone 4 constantly crashing. I can't even open the app anymore. I don't really know why because it never happend before. I am using a premium account for the purpo...
  • AGeekWithProbs
  • Casual Listener
  • 6007 Views
  • 20 replies
  • 1 likes
  • 6007 Views
  • 20 replies
  • 1 likes

Spotify NOW & Shows - an urban myth?

This "feature" was announced back on May 20th and we are almost 12 weeks to the day and it seems many premium users still do not have any of the new enhancements. Can Spotify give a real answer to when these are coming out rather than the typical "co...

  • Music Fan
  • This "feature" was announced back on May 20th and we are almost 12 weeks to the day and it seems many premium users still do not have any of the new enhancements.  Can Spotify give a real answer...
  • mapuya19
  • Community Legend
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

I want my local files on my phone.

I would like to have some of my personal music that is not on spotify to listen to on my iPhone, how do I make it so I can put it onto my phone? The local files play fine on my PC but I would like them on my phone. T.I.A

  • Casual Listener
  • I would like to have some of my personal music that is not on spotify to listen to on my iPhone, how do I make it so I can put it onto my phone? The local files play fine on my PC but I would like th...
  • swizy47
  • Casual Listener
  • 807 Views
  • 2 replies
  • 0 likes
  • 807 Views
  • 2 replies
  • 0 likes

Local music flies won't play on iphone

I have songs on my Windows computer that I have ripped from CDs and bought from iTunes. I can play them on the computer. But they show up as greyed out on my iphone. Here are the circumstances: --I have my computer and my iphone on the same internet ...

  • Casual Listener
  • I have songs on my Windows computer that I have ripped from CDs and bought from iTunes. I can play them on the computer. But they show up as greyed out on my iphone. Here are the circumstances: ...
  • ArmsAsuncion
  • Roadie
  • 482 Views
  • 2 replies
  • 0 likes
  • 482 Views
  • 2 replies
  • 0 likes

Dissapeared / empty playlists

Hi everyone, for some reason I can't find my playlists anymore with my Iphone 5s. At the 'my music' section it just finds my favorites but the list is empty (or at least, not loading the songs) and my other playlists are all gone. Furthermore, I can'...

  • Casual Listener
  • Hi everyone,   for some reason I can't find my playlists anymore with my Iphone 5s. At the 'my music' section it just finds my favorites but the list is empty (or at least, not loading the son...
  • Remia00
  • Casual Listener
  • 457 Views
  • 5 replies
  • 0 likes
  • 457 Views
  • 5 replies
  • 0 likes

I earned premium and I cant use music offline

I earned premium, and I put to some playlists "available offline" but when I turned down the wi if I wasn't able to listen music offline

  • Casual Listener
  • I earned premium, and I put to some playlists "available offline" but when I turned down the wi if I wasn't able to listen music offline
  • user-removed
  • Not applicable
  • 544 Views
  • 3 replies
  • 0 likes
  • 544 Views
  • 3 replies
  • 0 likes

iphone storage

Hi. Simple question. If I delete a song on my iphone because the phone is full, do I lose the song from my spotify account? Or is there a way to "save" the song on my laptop but delete it from my iphone? Thanks

  • Newbie
  • Hi. Simple question. If I delete a song on my iphone because the phone is full, do I lose the song from my spotify account?   Or is there a way to "save" the song on my laptop but delete it fr...
  • driveflanger
  • Community Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Solved!! All my songs are 'available offline' but don't actually play when there's no internet connection?

All my songs in 'My Music' have been downloaded and are available offline, they all show the green arrow however random songs (quite a few) wont play when my iphone isnt connected to the internet, how do I fix this? Its very frustrating. My phone doe...

  • Newbie
  • All my songs in 'My Music' have been downloaded and are available offline, they all show the green arrow however random songs (quite a few) wont play when my iphone isnt connected to the internet, ho...
  • ToolboxT
  • Roadie
  • 618 Views
  • 1 replies
  • 0 likes
  • 618 Views
  • 1 replies
  • 0 likes

discover page error

I keep getting the message ""An error occurred" when I try to go to my Discover page on IOS. this has happened on both iPhone and iPad. I've tried reinstalling app but only fixes Discover for a short time before error again.

  • Regular
  • I keep getting the message ""An error occurred" when I try to go to my Discover page on IOS. this has happened on both iPhone and iPad. I've tried reinstalling app but only fixes Discover for a short...
  • Rschelle
  • Regular
  • 959 Views
  • 9 replies
  • 0 likes
  • 959 Views
  • 9 replies
  • 0 likes

iPhone Unable to Search. "An Error Occurred - Try again"

iPhone Unable to Search. "An Error Occurred - Try again" I am PremiumI am Not OfflineI reset My iPhonePlease HelpArmando - AZThr33

  • Casual Listener
  • iPhone Unable to Search. "An Error Occurred - Try again"   I am Premium I am Not Offline I reset My iPhone Please Help Armando - AZThr33
  • 420 Views
  • 0 replies
  • 0 likes
  • iphone
  • 420 Views
  • 0 replies
  • 0 likes

Unable to log in to Spotify app on iPhone 5

=== START OF TEMPLATE === DescriptionI am unable to log into the spotify app on the iphone 5. There is no issue with my account or logging in on the web player. I have disconnected all users, completed a clean reinstall of the app but whenever I try ...

  • Casual Listener
  •  === START OF TEMPLATE ===   Description I am unable to log into the spotify app on the iphone 5. There is no issue with my account or logging in on the web player. I have disconnected a...
  • thingy003
  • Casual Listener
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes