Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 51883 Views
  • 16 replies
  • 36 likes
  • 51883 Views
  • 16 replies
  • 36 likes

Spotify Radio Question

Im very new to Spotify, so Im still learning a lot about how to use the app on my iphone (which is where I mostly use it). So far, I think my favorite feature of Spotify is RADIO. I can listen to random songs that are similar to what I like. And I lo...

  • Newbie
  • Im very new to Spotify, so Im still learning a lot about how to use the app on my iphone (which is where I mostly use it).   So far, I think my favorite feature of Spotify is RADIO. I can list...
  • meahtenoha
  • Spotify
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

iOS app starts to shuffle tracks after it connects to the desktop app

I've had this for quite a while: if I am playing an album on my iPod app and the PC my desktop app is open, it connects to it and then starts to play the tracks shuffled (from the iPod). First I checked if by any chance I had shuffle mode on, but no ...

  • Visitor
  • I've had this for quite a while: if I am playing an album on my iPod app and the PC my desktop app is open, it connects to it and then starts to play the tracks shuffled (from the iPod). First I chec...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

No playlists, empty "Starred" with stuck "Loading" message

Well, today I've opened Spotify on my phone just to find it missing all my playlists and non-local songs. I was in offline mode before that, but even after going into "online" and restarting app several times - this still is the problem I'm facing.Al...

  • Newbie
  • Well, today I've opened Spotify on my phone just to find it missing all my playlists and non-local songs.  I was in offline mode before that, but even after going into "online" and restarting a...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

problemi app spotify

io ho un probelma , dal pc mi fa loggare a spotify , ma dal mio iphone mi continua a dire "login non riuscito" non capisco come mai, ho provato a reinstallarlo , a cambiare password, a collegarmi con il 4g e cn wifi ma nulla.non mi fa loggare a spoti...

  • Casual Listener
  • io ho un probelma , dal pc mi fa loggare a spotify , ma dal mio iphone mi continua a dire "login non riuscito" non capisco come mai, ho provato a reinstallarlo , a cambiare password, a collegarmi con...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Shuffle playlist

I have a question about how the system shuffles your playlist. I have about 70 or 80 songs and each time I turn on my music it plays the same 10 or 15 songs over and over and I never hear otherusic that I have in my list. How do I get it to play my o...

  • Casual Listener
  • I have a question about how the system shuffles your playlist. I have about 70 or 80 songs and each time I turn on my music it plays the same 10 or 15 songs over and over and I never hear otherusic t...
  • user-removed
  • Not applicable
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Queue resetting itself

For some reason the queue spontaneously resets itself/removes tracks from the queue before I have finished with that run of songs. Is anyone else experiencing this issue? This is on an iPhone 6

  • Casual Listener
  • For some reason the queue spontaneously resets itself/removes tracks from the queue before I have finished with that run of songs. Is anyone else experiencing this issue? This is on an iPhone 6
  • ibluemyself19
  • Casual Listener
  • 526 Views
  • 2 replies
  • 0 likes
  • 526 Views
  • 2 replies
  • 0 likes

Verbindung mit Facebook-kein Profilbild

Ich habe mein Spotify mit Facebook verbunden und kann auch meine Freunde dort finden allerdings wird meinen Followern kein Profilbild von mir auf spotify angezeigt. Wieso?

  • Newbie
  • Ich habe mein Spotify mit Facebook verbunden und kann auch meine Freunde dort finden allerdings wird meinen Followern kein Profilbild von mir auf spotify angezeigt. Wieso?
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Free trial only playing selective songs

Hi I signed up to the free 7 day trial yesterday and have found that it is only letting me play a small selection of my songs on shuffle. I thought we could play any song with premium? Every time I try to play a different song or album it says "spoti...

  • Newbie
  • Hi I signed up to the free 7 day trial yesterday and have found that it is only letting me play a small selection of my songs on shuffle. I thought we could play any song with premium? Every time I t...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Mi código se daño al quitar la etiqueta de seguridad, me faltan 4 dígitos ¿puedo recuperar mi código

Mi código se daño al quitar la etiqueta de seguridad, me faltan 4 dígitos ¿puedo recuperar mi código?

  • Newbie
  • Mi código se daño al quitar la etiqueta de seguridad, me faltan 4 dígitos ¿puedo recuperar mi código?
  • Salom
  • Music Fan
  • 536 Views
  • 1 replies
  • 7 likes
  • 536 Views
  • 1 replies
  • 7 likes

Solved!! About to quit if I can't SYNC. LOCAL. TRACKS.

I'm taking deep breaths and trying my hardest to refrain from using profanity, but I am frankly baffled that it seems nobody out there can create a decent music service. I came to Spotify after being totally frustrated with iTunes' abysmal cloud func...

  • Casual Listener
  • I'm taking deep breaths and trying my hardest to refrain from using profanity, but I am frankly baffled that it seems nobody out there can create a decent music service. I came to Spotify after ...
  • jackblaze
  • Casual Listener
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Listen offline - ipad, ipod and desktop

I cannot listen to the same playlist on 3 devices offline. It looks like it only can be done one or the other. The funny thing is when I select "available offline" in Ipod, the download green arrow is not shown and songs do not get offline in ipod, i...

  • Newbie
  • I cannot listen to the same playlist on 3 devices offline.  It looks like it only can be done one or the other.   The funny thing is when I select "available offline" in Ipod,&nbs...
  • DasPeter
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Gray Lines, Wrong Songs Clicked, Some Songs not downloading

My Spotify is doing weird thinks. In my "Songs" that I have "checked" under "Your Music" there appears to be grey lines that are about the same size as the song choices. Under each line, there is song that is not in "Available Offline" even though I ...

  • Newbie
  • My Spotify is doing weird thinks. In my "Songs" that I have "checked" under "Your Music" there appears to be grey lines that are about the same size as the song choices. Under each line, there is son...
  • user-removed
  • Not applicable
  • 517 Views
  • 4 replies
  • 1 likes
  • 517 Views
  • 4 replies
  • 1 likes

Adding Songs to Desktop App is not updating to Mobile (iPhone) App

I listen to spotify at work all day long and add songs/albums to "my music" but when I hop in the car and look for new songs/albums I've added they are not there. Even hours later. Is there a trick to get the phone app updated? Logging out then back ...

  • Casual Listener
  • I listen to spotify at work all day long and add songs/albums to "my music" but when I hop in the car and look for new songs/albums I've added they are not there.  Even hours later.  Is the...
  • Norcal1981
  • Casual Listener
  • 381 Views
  • 2 replies
  • 1 likes
  • 381 Views
  • 2 replies
  • 1 likes

Offline music doesn't show up under artists...

I just made some playlists available offline, however the artists from those playlsits don't show up under the artists section of the app. Artists from 'my music' are visible, but not the ones from the offline playlists. Is this how it's supposed to ...

  • Newbie
  • I just made some playlists available offline, however the artists from those playlsits don't show up under the artists section of the app. Artists from 'my music' are visible, but not the ones from t...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Spotify Shows?!? How slow is this rollout going?

I am a premium subscriber, I got the Running update a while back, but where are the other features like Shows? The only update is that it's coming soon, but what is the definition of soon? I can't believe that a rollout for some feature upgrades is t...

  • Music Fan
  • I am a premium subscriber, I got the Running update a while back, but where are the other features like Shows?  The only update is that it's coming soon, but what is the definition of soon?&nbsp...
  • user-removed
  • Not applicable
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

What can I do if my Spotify artworks are glitching? So that every album has its respected cover art?

Hello everyone. I,m not sure if im the only user encountering this problem, but from the many users I know it seems that I.m the only one. Lately, some artwrorks, cover arts, have been glitching in a couple of ways. Sometimes, I'm listening to a song...

  • Regular
  • Hello everyone. I,m not sure if im the only user encountering this problem, but from the many users I know it seems that I.m the only one. Lately, some artwrorks, cover arts, have been glitching in a...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Musiken spelas inte

När jag trycker på en låt så spelas den inte. Fungerar som det ska på iPad men inte iPhone. Ett tag kunde jag lyssna i ca en minut sen försvann ljudet. Nu spelar den inte alls. Har provat att logga ut och att avinstallera. Hjälper inte.

  • Newbie
  • När jag trycker på en låt så spelas den inte. Fungerar som det ska på iPad men inte iPhone. Ett tag kunde jag lyssna i ca en minut sen försvann ljudet. Nu spelar den inte alls. Har provat att logga u...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

sync restarts every time I connect to wifi

every time I come home and my device connects to WiFi, Spotify begins the sync all over again - meaning it starts from 0 tracks synced and attempts to get all 1500 synced. If the app closes, crashes, or I leave home before it finishes I end up not ha...

  • Casual Listener
  • every time I come home and my device connects to WiFi, Spotify begins the sync all over again - meaning it starts from 0 tracks synced and attempts to get all 1500 synced. If the app closes, crashes,...
  • pquintanilla
  • Newbie
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Pioneer doesn't show songs in display.

Running from IOS 8 and connected via AUX, the screen is just blank, is there any way besides showing the info of songs to also change tracks with the stereo? It's a car stereo by the way. Thanks!

  • Regular
  • Running from IOS 8 and connected via AUX, the screen is just blank, is there any way besides showing the info of songs to also change tracks with the stereo?   It's a car stereo by the way. &...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Multiple Charges. Twice on different days and one is pending with a Trial Fee

I have been charged not once, not twice, but three times for the month July. All charges were deducted on different days. It is impossible for my card to be charged for multiple accounts, for this is the only account I've created.

  • Newbie
  • I have been charged not once, not twice, but three times for the month July. All charges were deducted on different days. It is impossible for my card to be charged for multiple accounts, for this is...
  • kbrooksc
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • different day
    Three charges
  • 354 Views
  • 1 replies
  • 0 likes