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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

31045 Views

40 replies

9 likes

  • 31045 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95681 Views

115 replies

12 likes

Other
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  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1049 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

294007 Views

60 replies

15 likes

  • 294007 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123905 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

IOS storage

i'd like to know why there is no clear cache button in the app on ios like there is on android?to erase this cache the only way is dellete and re installing the app? thanksMauro

Visitor

i'd like to know why there is no clear cache button in the app on ios like there is on android? to erase this cache the only way is dellete and re installing the app?   thanks Mauro 

user-removed

Not applicable

533 Views

2 replies

0 likes

  • 533 Views
  • 2 replies
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Spotify is playing songs in random

Hi everyone,When I play music from a playlist by clicking on the first song of the playlist, Spotify plays it and then plays a random song from that playlist.I DON'T click on random play green button on the top, I just click on the first song to play...

Casual Listener

Hi everyone, When I play music from a playlist by clicking on the first song of the playlist, Spotify plays it and then plays a random song from that playlist. I DON'T click on random play gree...

user-removed

Not applicable

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Problem with syncing playlist on iPhone

for almost 3-4 weeks there has been a problem with syncing new track and playlists. I've tried with connecting my iPhone to WiFi aswell. Over 3G I've synced 10 songs over the last 3-4 weeks. i upgraded to the new version but still aint working. this ...

Casual Listener

for almost 3-4 weeks there has been a problem with syncing new track and playlists. I've tried with connecting my iPhone to WiFi aswell. Over 3G I've synced 10 songs over the last 3-4 weeks. i upgrad...

user22

Newbie

1410 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

7 Day free trial not working

Okay, so the thing popped up on my phone, and when i try to activate the 7 day free trial, it keeps saying Oops! SOmething went wrong, please try again. FIX THIS!

Casual Listener

 Okay, so the thing popped up on my phone, and when i try to activate the 7 day free trial, it keeps saying Oops! SOmething went wrong, please try again. FIX THIS!

user-removed

Not applicable

779 Views

2 replies

0 likes

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  • 2 replies
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App Store spotify premium payment not working.

I have been using Spotify for one-month long periods with premium. And I paid using the App Store. But, I have just paid for Spotify premium for this month, and on my iPhone, it is still the free account. Any help?

Casual Listener

I have been using Spotify for one-month long periods with premium. And I paid using the App Store. But, I have just paid for Spotify premium for this month, and on my iPhone, it is still the free acc...

capinblue

Newbie

609 Views

2 replies

0 likes

  • 609 Views
  • 2 replies
  • 0 likes

play spotify in car (mercedes e-class)

Hi, I own a 2012 Mercedes E-Class. I'm able to stream music via bluetooth but the car music controls won't work. This is a big problem since I have to use the phone (somehow the stereo knows my iPhone is not playing from the default Music app. I don'...

Casual Listener

Hi, I own a 2012 Mercedes E-Class. I'm able to stream music via bluetooth but the car music controls won't work. This is a big problem since I have to use the phone (somehow the stereo knows my iPhon...

3244 Views

0 replies

0 likes

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Safari keeps pausing music

Since the latest update any webpage that has an embedded video causes Spotify to pause playback and I'm not playing the video.This is only affecting Spotify and Music.app is fine.

Regular

Since the latest update any webpage that has an embedded video causes Spotify to pause playback and I'm not playing the video. This is only affecting Spotify and Music.app is fine.

950 Views

0 replies

0 likes

  • 950 Views
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Last version not working on iphone4

I hâve an iphone4 with iOS 7.1. I have activated the auto update of apps. Since last update of spotify, the app doesn't want to start anymore (It displays spotify logo for few seconds and then it quits). It was working fine before.

Music Fan

I hâve an iphone4 with iOS 7.1. I have activated the auto update of apps. Since last update of spotify, the app doesn't want to start anymore (It displays spotify logo for few seconds and then it qui...

666bobibob666

Music Fan

1547 Views

11 replies

0 likes

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  • 11 replies
  • 0 likes

Spotify and Facebook

My old spotify account is linked to my current facebook account; however, my old spotify account had my old email address. Therefore, I created a new spotify account with my current email address but now I cannot link it to my facebook because it is ...

Newbie

My old spotify account is linked to my current facebook account; however, my old spotify account had my old email address. Therefore, I created a new spotify account with my current email address but...

user-removed

Not applicable

317 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify Mobile - Glitches

Hi, when I listen to a song on Spotify mobile it fast forwards the song on me and then skips to the next song within a few seconds of playing it. I have tried deleting the app and reinstalling it, but that hasn't worked. I have also tried restarting ...

Casual Listener

Hi, when I listen to a song on Spotify mobile it fast forwards the song on me and then skips to the next song within a few seconds of playing it. I have tried deleting the app and reinstalling it, bu...

ty3

Newbie

1793 Views

5 replies

0 likes

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  • 5 replies
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Can't find song in Playlist

Hello everybody,i saved a Playlist called "Mix of the week". I have found a song i really love, but it disappeared because the Playlist changes every week.Where can i find this lost song because the playlist songs aren't in the "Song" cathegory. I sa...

Newbie

Hello everybody, i saved a Playlist called "Mix of the week". I have found a song i really love, but it disappeared because the Playlist changes every week. Where can i find this lost song because ...

Nico

Community Legend

736 Views

1 replies

0 likes

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  • 1 replies
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Release 3.7.0 - battery eater in IOS 8.4.1

This version of Spotify really drain the battery of my iphone with IOS 8.4.1With 15 minutes of listening, tooks 25% of my battery. Even if I'm listening a downloaded playlist.Please, consider this issue and fix it. Thank you in advance.

Newbie

This version of Spotify really drain the battery of my iphone with IOS 8.4.1 With 15 minutes of listening, tooks 25% of my battery. Even if I'm listening a downloaded playlist. Please, consider thi...

464 Views

0 replies

0 likes

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Performance on IPod Touch 5g better now!

The last update had an great effect on performance on Ipod Touch 5G, scrolling through long album list was were unsmooth before. Loading of album covers is now much better und smooth! Thank you, I hope this stays as it is now. I already thought about...

Casual Listener

The last update had an great effect on performance on Ipod Touch 5G, scrolling through long album list was were unsmooth before. Loading of album covers is now much better und smooth! Thank you, I ho...

344 Views

0 replies

0 likes

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Spotify, fix it finally!

Fix the horrible cache. It grows to hunderds MBs. At least implement a clean cache option in settings. < Its no big deal. Even a basic programmer can do. Yes i'm a programmer also. This cache problem stayed for years and no one did something... Shame...

Casual Listener

Fix the horrible cache. It grows to hunderds MBs. At least implement a clean cache option in settings. < Its no big deal. Even a basic programmer can do. Yes i'm a programmer also. This cache prob...

Akaash00

Casual Listener

675 Views

1 replies

1 likes

Spotify cache ios
  • 675 Views
  • 1 replies
  • 1 likes

New update shuts down

Brief description of the issue: I did an update yesterday, spotify was working fine earlier and now it shuts down as soon as I open it. I deleted and re-downloaded the ap, turned the phone on/off a couple times. Keeps happening. I can even sign in to...

Newbie

Brief description of the issue: I did an update yesterday, spotify was working fine earlier and now it shuts down as soon as I open it. I deleted and re-downloaded the ap, turned the phone on/off a c...

415 Views

0 replies

0 likes

  • 415 Views
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Login Failed on iPhone only, laptop and desktop ok

I just signed up for a Premium account, I can login on my laptop and desktop but my iphone tells me that either the username or password is wrong--but they work on other devices. I've tried deleting and re-downloading the app 3 times. I've also tried...

Newbie

I just signed up for a Premium account, I can login on my laptop and desktop but my iphone tells me that either the username or password is wrong--but they work on other devices.  I've tried del...

698 Views

0 replies

0 likes

iphone login fail
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Spotify apps force closes everytime I try to log in

I couldn't log into my spotify iOS apps using my facebook account after I update the apps to the lastest version. everytime I click the login button the facebook page opens up then jump back to the spotify apps. The login process lasts for like 3 sec...

Casual Listener

I couldn't log into my spotify iOS apps using my facebook account after I update the apps to the lastest version. everytime I click the login button the facebook page opens up then jump back to the s...

jpmcclain1212

Newbie

729 Views

3 replies

0 likes

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  • 3 replies
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Some songs just don't play on the iPhone

I have several songs that simply will not play on my iPhone. I have tried every solution I can think of but nothing seems to work. PLEASE help!

Newbie

I have several songs that simply will not play on my iPhone.  I have tried every solution I can think of but nothing seems to work.    PLEASE help!

416 Views

0 replies

1 likes

  • 416 Views
  • 0 replies
  • 1 likes

ios App freezes while adding songs to playlists

I haven't been able to add songs to playlists for weeks. I have the latest iOS and Spotify version. When I tap add, the modal UI comes up. Then I tap the list I want to add it to and it highlights (responds). Then the modal UI never disappears, the s...

Casual Listener

I haven't been able to add songs to playlists for weeks.  I have the latest iOS and Spotify version.  When I tap add, the modal UI comes up.  Then I tap the list I want to add it to an...

wmel

Casual Listener

893 Views

2 replies

1 likes

IOS 8.4
  • 893 Views
  • 2 replies
  • 1 likes