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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

138915 Views

503 replies

108 likes

  • 138915 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97825 Views

19 replies

38 likes

  • 97825 Views
  • 19 replies
  • 38 likes

Solved!! your music

i can't access my artists page in "Your music" when i'm offline shouldn't i be able to since its all music i downloaded onto my phone anyways?

Casual Listener

i can't access my artists page in "Your music" when i'm offline shouldn't i be able to since its all music i downloaded onto my phone anyways?

nunnnun

Community Legend

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

Are my iTunes playlists playing my actual songs or Spotify's version of my actual songs?

I'm wondering if my iTunes playlists' songs were imported or is Spotify playing their version based on the title and artist from my iTunes playlists? - New Spotify user (premium)

Casual Listener

I'm wondering if my iTunes playlists' songs were imported or is Spotify playing their version based on the title and artist from my iTunes playlists?   - New Spotify user (premium)

nunnnun

Community Legend

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Solved!! No music played or just 20 sec of a song

I have looked around the board and found others with this problem. Sometimes a song will play for 20 seconds and then stop, but it is still "playing". When I switch somgs, the new one wont play. Sometimes it will play straight through, but the next s...

Casual Listener

I have looked around the board and found others with this problem. Sometimes a song will play for 20 seconds and then stop, but it is still "playing". When I switch somgs, the new one wont play. Some...

Kentsune

Casual Listener

568 Views

2 replies

0 likes

  • 568 Views
  • 2 replies
  • 0 likes

Song is literally broken

spotify:track:1lfGEWowXCsZlGG60zy3dP Song does not work properly, just listen to it, it skips throughout the song.

Newbie

spotify:track:1lfGEWowXCsZlGG60zy3dP   Song does not work properly, just listen to it, it skips throughout the song.   😞  

251 Views

0 replies

0 likes

  • 251 Views
  • 0 replies
  • 0 likes

Lost all songs

You know where you can tap the + button to add a song to the "Songs" folder. Well 3 days ago I went onto my iPhone to find all of them have been deleted. I have also went on to my desktop PC and they are not their either. I'm pretty annoyed at this a...

Casual Listener

You know where you can tap the + button to add a song to the "Songs" folder. Well 3 days ago I went onto my iPhone to find all of them have been deleted. I have also went on to my desktop PC and they...

22hwuned66i6unh

Newbie

1794 Views

13 replies

0 likes

  • 1794 Views
  • 13 replies
  • 0 likes

Premium subscriber "travelling abroad" and unable to log on.

Hi there, I signed up in Canada with a Canadian address for premium. When in Canada and U.S. (Where I'm currently travelling) I can't access Spotify as the error message about travelling abroad pops up. I should be able to access spotifuggle everywhe...

Newbie

Hi there,   I signed up in Canada with a Canadian address for premium. When in Canada and U.S. (Where I'm currently travelling) I can't access Spotify as the error message about travelling abr...

DasPeter

Community Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

EC touch login with Spotify

I have a premium Spotify account and tried to login to my account on the EC touch app. But everytime I enter my email and passward that is 100% correct. It tells me that is a bad username or password. How can I just login ??

Newbie

I have a premium Spotify account and tried to login to my account on the EC touch app. But everytime I enter my email and passward that is 100% correct. It tells me that is a bad username or password...

403 Views

0 replies

0 likes

  • 403 Views
  • 0 replies
  • 0 likes

Solved!! [3.5.0][Bug][Feedback] Bug in Songs list when sorted by title

In the latest version of Spotify for iOS, if you sort the list by title, you get two bugs. As you can see in the image below, the bottom grey bar seperates the last song starting with B (Budapest) from the first song starting with a C (Calamity Song)...

IMG_0028.PNG

Regular

In the latest version of Spotify for iOS, if you sort the list by title, you get two bugs.   As you can see in the image below, the bottom grey bar seperates the last song starting with B (Bud...

meahtenoha

Spotify

4523 Views

15 replies

8 likes

3.5.0
bug
songs
Your Music
  • 4523 Views
  • 15 replies
  • 8 likes

DJay 2 Spotify logged in as "."

I cannot login into my Spotify account through dJay 2. Whenever I attempt to login into my account, Spotify reads that it is logged in as "." even after multiple attempts of logging out of this "account" and logging into my actual account. Any sugges...

Newbie

I cannot login into my Spotify account through dJay 2. Whenever I attempt to login into my account, Spotify reads that it is logged in as "." even after multiple attempts of logging out of this "acco...

MattSuda

Spotify Star

760 Views

1 replies

0 likes

Djay 2
Login Errors
  • 760 Views
  • 1 replies
  • 0 likes

Problems playing music in my car since using iPhone 6 with IOS 8.4

Hy guys, since I updated my IPhone 6 on IOS 8.4 (introducing Apple Music) Spotify dosn´t work well in my car (one year old Audi). There is no playlist shown on the car displays, I can´t regulate the volume, I can´t switch the titels. The car display ...

Casual Listener

Hy guys,   since I updated my IPhone 6 on IOS 8.4 (introducing Apple Music) Spotify dosn´t work well in my car (one year old Audi). There is no playlist shown on the car displays, I can´t...

Robopro

Casual Listener

433 Views

2 replies

0 likes

  • 433 Views
  • 2 replies
  • 0 likes

iPad dumb question...re: queue and buttons

Hello,i downloaded spotify premium to my iPad and iPhone and it seems quite good...Questions. figured out the first one .... 2. When it shows the artist and has the play buttons beside it I get the play button and fast forward rewind buttons....what ...

Casual Listener

Hello, i downloaded spotify premium to my iPad and iPhone and it seems quite good... Questions.   figured out the first one ....     2. When it shows the artist and has the play...

user-removed

Not applicable

783 Views

3 replies

0 likes

  • 783 Views
  • 3 replies
  • 0 likes

radio

is there a way to un-thumbs up a song if you accidently give it a thumbs up?

Casual Listener

is there a way to un-thumbs up a song if you accidently give it a thumbs up?

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

Playlist error message?

Hello I'm trying to share my playlists with my friends. Started in particular. But for some reason, whenever they click on my playlists button via phone(it's all I use) it displays an "error occurred" message.I have restartedRedownloaded uninstalledE...

Visitor

Hello I'm trying to share my playlists with my friends. Started in particular. But for some reason, whenever they click on my playlists button via phone(it's all I use) it displays an "error occurred...

416 Views

0 replies

0 likes

iphone 5
  • 416 Views
  • 0 replies
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Solved!! Spotify does not start on iPhone 4S after latest update

Hello, I have been unable to open Spotify on my phone after installing the August 10th update. More specifically, the loading screen comes up, lingers for about 30-40 seconds and then shuttles me back to the dashboard. I have uninstalled and reinstal...

Casual Listener

Hello, I have been unable to open Spotify on my phone after installing the August 10th update. More specifically, the loading screen comes up, lingers for about 30-40 seconds and then shuttles m...

mariopiazzesi

Regular

635 Views

3 replies

1 likes

  • 635 Views
  • 3 replies
  • 1 likes

"Song Not Synched"

Hello, I added songs to my desktop app from my local files and they play perfectly fine on it. However, whenever I tried to move it to a playlist to synch on my phone, it would just appear in grey colored font and would say "Song Not Synched". I have...

Casual Listener

Hello,   I added songs to my desktop app from my local files and they play perfectly fine on it. However, whenever I tried to move it to a playlist to synch on my phone, it would just appear i...

MattSuda

Spotify Star

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Cannot browse playlists on car radio

DescriptionWhen using Apple Music (IPhone5, iOS 8.4) with my car radio (Volkswagen MIB II), I can browse through a list of all albums, playlists, artists and songs on my radio. I am currently not able to get this information on my radio when using Sp...

Regular

Description When using Apple Music (IPhone5, iOS 8.4) with my car radio (Volkswagen MIB II), I can browse through a list of all albums, playlists, artists and songs on my radio. I am currently not a...

1076 Views

0 replies

4 likes

  • 1076 Views
  • 0 replies
  • 4 likes

Removing shuffle as default

Any clue as to how I remove shuffle as the default way to play a playlist in an iphone? This seems to have just arrived for me with the latest version of spotify that I've downloaded

Newbie

Any clue as to how I remove shuffle as the default way to play a playlist in an iphone? This seems to have just arrived for me with the latest version of spotify that I've downloaded

dan1980

Newbie

1041 Views

1 replies

11 likes

  • 1041 Views
  • 1 replies
  • 11 likes