premium but still in random mode


premium but still in random mode

Casual Listener


I have a premium account but when I use the iphone app, I can only listen the songs randomly.

I have already tried to disconnect and reconnect, and re install the app.


Thnanks in advance



2 Replies

Rock Star 24
Rock Star 24

Hey @cucufa


If you have already tried the steps listed here:


I suggest you contact support so they can help you


If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.


Support usually replies within 24-48 hours.

MattSudaRock Star 24
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Casual Listener
Thanks MattSuda, I tried all the steps and it stil doesn't work.
I will contact the support.