premium but still in random mode

premium but still in random mode



I have a premium account but when I use the iphone app, I can only listen the songs randomly.

I have already tried to disconnect and reconnect, and re install the app.


Thnanks in advance



2 Replies


Hey @cucufa


If you have already tried the steps listed here:


I suggest you contact support so they can help you


If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.


Support usually replies within 24-48 hours.

MattSudaSpotify Star
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Thanks MattSuda, I tried all the steps and it stil doesn't work.
I will contact the support.

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