"Login failed" Spotify App

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"Login failed" Spotify App

Music Fan
‎2012-08-15 04:13 PM

when i try to log in the app, it says that i've entered the wrong code, but iam sure as hell that it is the right one, because on windows it works..

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Re: "Login failed" Spotify App

Community Legend
‎2013-11-20 10:31 PM

kaer77 wrote:
Doesń´t work... Impossible to log in even for the community page.. I had to use the Facebook login way. I' ve try to reset the password but it didn't work. I was still logged to Spotify on my IMac, on my profile page even when I logged out of the Spotify app.
I don't understand what's going on. My Premium account is linked to my mobile contract. Is there a way to contact a service where I can explain my case and let my e mail adress.
Thank you.

Hello!

 

You can contact Spotify support using this contact form. If you get an automated reply just reply back to get your case to an Spotify employee.

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18 Replies

Re: "Login failed" Spotify App

Spotify Legend
‎2012-08-16 10:07 AM

Hey!

 

Are you selecting "Login With Facebook" or "Login with Spotify Details"? According to our database, you signed up through Facebook, so selecting Login with Facebook should get you signed in. 

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Airhorn Enthusiast

Re: "Login failed" Spotify App

Edited
Gig Goer
‎2013-08-23 08:18 PM

My wife and I are presently on Spotify. We had to change pc due to crash. What do we do now? The account is under Joanna Bohannon, [Snip-Email(Privacy)-Peter]

 

Edit: Email Address Removal

Re: "Login failed" Spotify App

Edited
Gig Goer
‎2013-08-23 08:21 PM

We have premium spotify but a new pc. What do we do?


nanajomom wrote:

My wife and I are presently on Spotify. We had to change pc due to crash. What do we do now? The account is under Joanna Bohannon, [Snip-Email(Privacy)-Peter]

 

Edit: Email Address Removal


 

Re: "Login failed" Spotify App

Community Legend
‎2013-08-25 04:42 PM

I have just hidden your email address from those posts, best not to post those details in public to avoid spam. 

 

You should just need to log in with the same premium account details as before and your playlists and premium should be there waiting for you no matter what device you are using (since they are stored by Spotify).

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: "Login failed" Spotify App

Music Fan
‎2013-11-19 11:42 PM

I'm getting the message "Login failed: could not login to Spotify. Maybe you've changed or misspelled the password?" I know I have the password right and am signed in with said password on my MacBook, so not sure why I can't login on my iPhone. This is for a 3-month premium membership from a gift card, so I don't want to lose any time on my subscription. 

Re: "Login failed" Spotify App

Community Legend
‎2013-11-20 08:03 AM

Are you logging in using Facebook or a Spotify username @pluggedin2 ?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: "Login failed" Spotify App

Gig Goer
‎2013-11-20 10:51 AM

Hi there,

I'm having problems with my mac devices (Iphone & Imac). It's no longer possible for me to log in. I've never logged in with a FB account, and when I fill the Spotify account form, it says to me that my password is wrong. I'm sure it's not :-(

User name is Kaer77.

Can you help me?

 

Re: "Login failed" Spotify App

Community Legend
‎2013-11-20 09:36 PM

@kaer77 - I would suggest a password reset:

https://www.spotify.com/password-reset/

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: "Login failed" Spotify App

Gig Goer
‎2013-11-20 10:11 PM
Doesń´t work... Impossible to log in even for the community page.. I had to use the Facebook login way. I' ve try to reset the password but it didn't work. I was still logged to Spotify on my IMac, on my profile page even when I logged out of the Spotify app.
I don't understand what's going on. My Premium account is linked to my mobile contract. Is there a way to contact a service where I can explain my case and let my e mail adress.
Thank you.
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