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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37170 Views

41 replies

10 likes

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  • 41 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102676 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1308 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299153 Views

61 replies

16 likes

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  • 61 replies
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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125840 Views

19 replies

38 likes

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Purchased a new iPhone and now my Spotify Premium is not working

I recently upgraded my phone. When my backup on my phone was complete and went into Spotify and realized that my account wasn't registering that I'm paying for Prenium. I have had the service for months and my account details says that I am paying fo...

Casual Listener

I recently upgraded my phone. When my backup on my phone was complete and went into Spotify and realized that my account wasn't registering that I'm paying for Prenium. I have had the servi...

372 Views

0 replies

0 likes

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Spotify app stops after a few minutes

hiI've got the spotify app (latest version) on my ipad mini.since the last update the app stops working after a few minutes ( 10 - 20 ) and i have to restart it. Would be great if somebod knows a solution.thank you and habe a nice day

Newbie

hi I've got the spotify app (latest version) on my ipad mini. since the last update the app stops working after a few minutes ( 10 - 20 ) and i have to restart it. Would be great if somebod knows a...

288 Views

0 replies

0 likes

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Cannot establish connection

I can't connect to spotify with my iPhone 5, it displays the message "cannot establish connection to the Spotify service..." I already uninstalled the app and installed it again. I tried logging in with another account and nothing. All other apps and...

Newbie

I can't connect to spotify with my iPhone 5, it displays the message "cannot establish connection to the Spotify service..." I already uninstalled the app and installed it again. I tried logging in w...

548 Views

0 replies

0 likes

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My smart TV is no longer listed as a device on my iPhone

Hi I'm trying to connect my iPhone and my Samsung smart TV but it's not coming up as a device on my phone is there any reason on solution for this I've tried everything there both upto date, connected to the same wifi and logged into the same account...

Newbie

Hi I'm trying to connect my iPhone and my Samsung smart TV but it's not coming up as a device on my phone is there any reason on solution for this I've tried everything there both upto date, connecte...

484 Views

0 replies

0 likes

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Connecting songs

Hi,is it possible to connect songs?I hear my playlists in shuffle mode. So it´s different every time. But there are live tracks wich MUST be played togehter. I can´t find a way to do it. Of course, I can do it manually.... but this not the cool way :...

Newbie

Hi, is it possible to connect songs? I hear my playlists in shuffle mode. So it´s different every time.  But there are live tracks wich MUST be played togehter. 😉 I can´t find a way to do i...

467 Views

0 replies

0 likes

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Downloaded music often disabled in airplane mode.

I have premium. I'm able to download music and play it offline- for the most part. However I have a frequent issue that if I go to airplane then it shows all my music as not downloaded, suggesting I got online and download. But if I flip it off airpl...

Regular

I have premium. I'm able to download music and play it offline- for the most part. However I have a frequent issue that if I go to airplane then it shows all my music as not downloaded, suggesting I ...

651 Views

0 replies

1 likes

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Playlists replaced

When I opened spotify today all my playlists had dissapeared and everyone I was following dissapeared. Instead 3 new playlist that i never created was there. I tried playing music but it suddenly stopped saying another device was using it. I have no ...

Casual Listener

When I opened spotify today all my playlists had dissapeared and everyone I was following dissapeared. Instead 3 new playlist that i never created was there. I tried playing music but it suddenly sto...

Hotblack

Gig Goer

540 Views

3 replies

0 likes

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  • 3 replies
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Account facebook

Hello people! I got a partnership account from KPN to spotify premium. I made the mistake by activating my account with my facebook account. At this point I would love to delete my facebook account but that means I will lose my spotify account too? C...

Newbie

Hello people! I got a partnership account from KPN to spotify premium. I made the mistake by activating my account with my facebook account. At this point I would love to delete my facebook account b...

kbrooksc

Community Legend

511 Views

1 replies

0 likes

Facebook kpn
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Solved!! iPod Touch

Hello. If I have Spotify free, can I select a specific song from an album and playlists or do I need to use shuffle play?

Regular

Hello. If I have Spotify free, can I select a specific song from an album and playlists or do I need to use shuffle play?

driveflanger

Community Legend

920 Views

1 replies

0 likes

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  • 1 replies
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DNS problem (over cellular) NOT wi-fi

I can not listen to any music over cellular, ONLY wi-fi. I have tried all trouble shooting steps, talked to spotify customer service (to no avail). It is extremely frustrating. I have reset my phone. Deleted/reinstalled the app. Logged out/logged in,...

Newbie

I can not listen to any music over cellular, ONLY wi-fi. I have tried all trouble shooting steps, talked to spotify customer service (to no avail). It is extremely frustrating. I have reset my phone....

897 Views

0 replies

0 likes

connection
LTE
problems
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Album not showing in search despite google saying it exists

Hi all,I cannot find some albums on my spotify search, while they do show up as a Spotify slbum on google. When I open the album on the app through the google link (open.spotify.com), I cannot play it. I run spotify on iphone.One example is the album...

Newbie

Hi all, I cannot find some albums on my spotify search, while they do show up as a Spotify slbum on google. When I open the album on the app through the google link (open.spotify.com), I cannot pl...

352 Views

0 replies

0 likes

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Hi, the listen offline feature do not work on my Iphone 6. I have checked on my computer, and the se

Hi, the listen offline feature do not work on my Iphone 6. I have checked on my computer, and the settings there is that the chosen playlist should be available offline, but when i open spotify at my iPhone 6, the playlist is not avaiable offline, un...

Newbie

Hi, the listen offline feature do not work on my Iphone 6. I have checked on my computer, and the settings there is that the chosen playlist should be available offline, but when i open spotify at my...

326 Views

0 replies

0 likes

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Can't delete songs

Hi everyone,in my spotify account a cant delete song. The problem here is you only can save 3,333 songs. pls help(sry for my bad english, im no native speaker)

Casual Listener

Hi everyone, in my spotify account a cant delete song. The problem here is you only can save 3,333 songs. pls help (sry for my bad english, im no native speaker)

koscharl

Casual Listener

305 Views

1 replies

0 likes

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  • 1 replies
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Spotify running error

Hi,since a couple of days "spotify running" is not able to load the tab's content (where you choose the specific playlists). The loading signale (three dots) are just blinking the whole time. Internet conncetion is up and other categories are loading...

Newbie

Hi, since a couple of days "spotify running" is not able to load the tab's content (where you choose the specific playlists). The loading signale (three dots) are just blinking the whole time. Inter...

562 Views

0 replies

0 likes

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Why has the 'play bar' changed? Pretty useless now

I noticed that in my iPad the play bar has changed to an utterly useless bar... I can't scroll within a song anymore, it doesn't show the time of the song anymore, connection options are gone... Why has this changed?!?! Showing the time doesn't hurt ...

Regular

I noticed that in my iPad the play bar has changed to an utterly useless bar... I can't scroll within a song anymore, it doesn't show the time of the song anymore, connection options are gone... Why ...

Swanny

Community Legend

462 Views

1 replies

1 likes

  • 462 Views
  • 1 replies
  • 1 likes

Can't syncronize playlist from desktop - Says it is "waiting to download"

I'm trying to syncronize an itunes playlist I passed to my Spotify in desktop with my iphone. I followed all the steps to do so,however the songs are not being downloaded. The status is always "Waiting to download", but there's no reason for this mes...

Newbie

I'm trying to syncronize an itunes playlist I passed to my Spotify in desktop with my iphone.  I followed all the steps to do so,however the songs are not being downloaded. The status is always...

Swanny

Community Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
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Change language on Spotify

Hi i have a big problem. Some how my Spotify on my iPad is on finish, and i want to Change it to norwegian or english, but i dont know how. And yess, i've tried to check that my language on setting- International is on norwegian. So its now that. And...

Newbie

Hi i have a big problem. Some how my Spotify on my iPad is on finish, and i want to Change it to norwegian or english, but i dont know how. And yess, i've tried to check that my language on setting- ...

637 Views

0 replies

0 likes

change language
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Followed Artists issues

Hi all! I've found that when I follow an artist on the PC app it doesn't transfer onto the iOS app unless I reinstall the app. Clearly I souldn't have to reinstall the app every time I follow an artist, that's just crazy! Any suggestions here would b...

Newbie

Hi all! I've found that when I follow an artist on the PC app it doesn't transfer onto the iOS app unless I reinstall the app. Clearly I souldn't have to reinstall the app every time I follow an arti...

346 Views

0 replies

0 likes

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Spotify downloading saved music over cellular.

Hi. I recently started using spotify premium on my iphone 6s and am encountering a problem, Specifically, spotify is downloading music that I have saved with my cellular data even when the "download using cellular" button is switched off. At first, I...

Newbie

Hi. I recently started using spotify premium on my iphone 6s and am encountering a problem, Specifically, spotify is downloading music that I have saved with my cellular data even when the "down...

535 Views

0 replies

0 likes

  • 535 Views
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Song stop with one second left

This has been happening for the past week or so, all my songs have been stopping with one second left, or sometimes the song will say it has zero seconds left but doesn't switch to the next song and I need to hit the skip button to play the next song...

Newbie

This has been happening for the past week or so, all my songs have been stopping with one second left, or sometimes the song will say it has zero seconds left but doesn't switch to the next song and ...

816 Views

0 replies

0 likes

iPhone 6s
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