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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30758 Views

40 replies

9 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95483 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293901 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123822 Views

19 replies

38 likes

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  • 19 replies
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Spotify premium

Hey, can someone be kind enough to try and help me, I had to do a reset on my iPhone but ever since that my Spotify has been put in subscription instead of premium which is what I spy for, I know I'm loggin in under the correct details as I can see m...

Newbie

Hey, can someone be kind enough to try and help me, I had to do a reset on my iPhone but ever since that my Spotify has been put in subscription instead of premium which is what I spy for, I know I'm...

331 Views

0 replies

0 likes

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Report issue - crashes nonstop

Brief description of the issue: on my iPhone 6 Spotify will play normally for Mayen half a song then quit. I started doing this a while ago and go worse and worse. I can't even use the app anymore because it is pointless and I am angry.Steps to repro...

Newbie

Brief description of the issue: on my iPhone 6 Spotify will play normally for Mayen half a song then quit. I started doing this a while ago and go worse and worse. I can't even use the app anymore be...

XSailOnX

Newbie

737 Views

1 replies

2 likes

Report issue crashing app
  • 737 Views
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Problems downloading music

Hi! Since the last update i can't download any music. I have 700 songs to download so i can hear them offline and its impossible . Help please!

Newbie

Hi! Since the last update i can't download any music. I have 700 songs to download so i can hear them offline and its impossible . Help please!

chegap31

Casual Listener

582 Views

2 replies

0 likes

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  • 2 replies
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sync itunes to mobil device

okay so i have permium and Ive tryied to sync my itunes to my computer witch worked except that i cant listen to the new songs on my ipad. i can see the songs listed but they wont sync up. i just cant figure out how to make the local files avalible o...

Newbie

okay so i have permium and  Ive tryied to sync my itunes to my computer witch worked except that i cant listen to the new songs on my ipad. i can see the songs listed but they wont sync up. i ju...

323 Views

0 replies

0 likes

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Music wont save offline

I have an ipad and i am connected to wifi. My music wont save offline and I have about 30 gigs of ffree space. When i click save, then save offline, it says saving offline but i dont see the download bar. I have about 10 albums that says it is waitin...

Newbie

I have an ipad and i am connected to wifi. My music wont save offline and I have about 30 gigs of ffree space. When i click save, then save offline, it says saving offline but i dont see the download...

skilover

Casual Listener

343 Views

1 replies

0 likes

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Purchased a new iPhone and now my Spotify Premium is not working

I recently upgraded my phone. When my backup on my phone was complete and went into Spotify and realized that my account wasn't registering that I'm paying for Prenium. I have had the service for months and my account details says that I am paying fo...

Casual Listener

I recently upgraded my phone. When my backup on my phone was complete and went into Spotify and realized that my account wasn't registering that I'm paying for Prenium. I have had the servi...

362 Views

0 replies

0 likes

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Spotify app stops after a few minutes

hiI've got the spotify app (latest version) on my ipad mini.since the last update the app stops working after a few minutes ( 10 - 20 ) and i have to restart it. Would be great if somebod knows a solution.thank you and habe a nice day

Newbie

hi I've got the spotify app (latest version) on my ipad mini. since the last update the app stops working after a few minutes ( 10 - 20 ) and i have to restart it. Would be great if somebod knows a...

278 Views

0 replies

0 likes

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Cannot establish connection

I can't connect to spotify with my iPhone 5, it displays the message "cannot establish connection to the Spotify service..." I already uninstalled the app and installed it again. I tried logging in with another account and nothing. All other apps and...

Newbie

I can't connect to spotify with my iPhone 5, it displays the message "cannot establish connection to the Spotify service..." I already uninstalled the app and installed it again. I tried logging in w...

537 Views

0 replies

0 likes

  • 537 Views
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My smart TV is no longer listed as a device on my iPhone

Hi I'm trying to connect my iPhone and my Samsung smart TV but it's not coming up as a device on my phone is there any reason on solution for this I've tried everything there both upto date, connected to the same wifi and logged into the same account...

Newbie

Hi I'm trying to connect my iPhone and my Samsung smart TV but it's not coming up as a device on my phone is there any reason on solution for this I've tried everything there both upto date, connecte...

465 Views

0 replies

0 likes

  • 465 Views
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Connecting songs

Hi,is it possible to connect songs?I hear my playlists in shuffle mode. So it´s different every time. But there are live tracks wich MUST be played togehter. I can´t find a way to do it. Of course, I can do it manually.... but this not the cool way :...

Newbie

Hi, is it possible to connect songs? I hear my playlists in shuffle mode. So it´s different every time.  But there are live tracks wich MUST be played togehter. 😉 I can´t find a way to do i...

458 Views

0 replies

0 likes

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Downloaded music often disabled in airplane mode.

I have premium. I'm able to download music and play it offline- for the most part. However I have a frequent issue that if I go to airplane then it shows all my music as not downloaded, suggesting I got online and download. But if I flip it off airpl...

Regular

I have premium. I'm able to download music and play it offline- for the most part. However I have a frequent issue that if I go to airplane then it shows all my music as not downloaded, suggesting I ...

620 Views

0 replies

1 likes

  • 620 Views
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Playlists replaced

When I opened spotify today all my playlists had dissapeared and everyone I was following dissapeared. Instead 3 new playlist that i never created was there. I tried playing music but it suddenly stopped saying another device was using it. I have no ...

Casual Listener

When I opened spotify today all my playlists had dissapeared and everyone I was following dissapeared. Instead 3 new playlist that i never created was there. I tried playing music but it suddenly sto...

Hotblack

Gig Goer

504 Views

3 replies

0 likes

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  • 3 replies
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Account facebook

Hello people! I got a partnership account from KPN to spotify premium. I made the mistake by activating my account with my facebook account. At this point I would love to delete my facebook account but that means I will lose my spotify account too? C...

Newbie

Hello people! I got a partnership account from KPN to spotify premium. I made the mistake by activating my account with my facebook account. At this point I would love to delete my facebook account b...

kbrooksc

Community Legend

496 Views

1 replies

0 likes

Facebook kpn
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Solved!! iPod Touch

Hello. If I have Spotify free, can I select a specific song from an album and playlists or do I need to use shuffle play?

Regular

Hello. If I have Spotify free, can I select a specific song from an album and playlists or do I need to use shuffle play?

driveflanger

Community Legend

894 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

DNS problem (over cellular) NOT wi-fi

I can not listen to any music over cellular, ONLY wi-fi. I have tried all trouble shooting steps, talked to spotify customer service (to no avail). It is extremely frustrating. I have reset my phone. Deleted/reinstalled the app. Logged out/logged in,...

Newbie

I can not listen to any music over cellular, ONLY wi-fi. I have tried all trouble shooting steps, talked to spotify customer service (to no avail). It is extremely frustrating. I have reset my phone....

887 Views

0 replies

0 likes

connection
LTE
problems
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Album not showing in search despite google saying it exists

Hi all,I cannot find some albums on my spotify search, while they do show up as a Spotify slbum on google. When I open the album on the app through the google link (open.spotify.com), I cannot play it. I run spotify on iphone.One example is the album...

Newbie

Hi all, I cannot find some albums on my spotify search, while they do show up as a Spotify slbum on google. When I open the album on the app through the google link (open.spotify.com), I cannot pl...

344 Views

0 replies

0 likes

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Hi, the listen offline feature do not work on my Iphone 6. I have checked on my computer, and the se

Hi, the listen offline feature do not work on my Iphone 6. I have checked on my computer, and the settings there is that the chosen playlist should be available offline, but when i open spotify at my iPhone 6, the playlist is not avaiable offline, un...

Newbie

Hi, the listen offline feature do not work on my Iphone 6. I have checked on my computer, and the settings there is that the chosen playlist should be available offline, but when i open spotify at my...

319 Views

0 replies

0 likes

  • 319 Views
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Can't delete songs

Hi everyone,in my spotify account a cant delete song. The problem here is you only can save 3,333 songs. pls help(sry for my bad english, im no native speaker)

Casual Listener

Hi everyone, in my spotify account a cant delete song. The problem here is you only can save 3,333 songs. pls help (sry for my bad english, im no native speaker)

koscharl

Casual Listener

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
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Spotify running error

Hi,since a couple of days "spotify running" is not able to load the tab's content (where you choose the specific playlists). The loading signale (three dots) are just blinking the whole time. Internet conncetion is up and other categories are loading...

Newbie

Hi, since a couple of days "spotify running" is not able to load the tab's content (where you choose the specific playlists). The loading signale (three dots) are just blinking the whole time. Inter...

544 Views

0 replies

0 likes

  • 544 Views
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  • 0 likes