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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

231735 Views

53 replies

13 likes

  • 231735 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

155220 Views

507 replies

108 likes

  • 155220 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107578 Views

19 replies

38 likes

  • 107578 Views
  • 19 replies
  • 38 likes

Spotify app doesn't work for me on ipad

If I try and go on it it just instantly goes to a black screen with the apple logo then after a few seconds goes to the unlock screen. It's been happening for over a week ever since the last update. I've shut the iPad down a few times but that didn't...

Visitor

If I try and go on it it just instantly goes to a black screen with the apple logo then after a few seconds goes to the unlock screen. It's been happening for over a week ever since the last update. ...

user-removed

Not applicable

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Spotify Issues on iPad Pro multitask / split screen

Good Day, Happy that Spotify is working on my iPad pro, however, I can't get it to split screen with my web browser. Is this a known issue? Thank you, Ryan

Casual Listener

Good Day,   Happy that Spotify is working on my iPad pro, however, I can't get it to split screen with my web browser. Is this a known issue?    Thank you,    Ryan 

Carol64

Music Fan

3836 Views

7 replies

14 likes

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  • 7 replies
  • 14 likes

Not able to follow Facebook friends

I just downloaded the app and signed in using my Facebook account. When I go to find friends, I can see my Facebook friend list but I cannot follow any of them. The follow all button doesn't seem to respond and even following people individually does...

Newbie

I just downloaded the app and signed in using my Facebook account. When I go to find friends, I can see my Facebook friend list but I cannot follow any of them. The follow all button doesn't seem to ...

210 Views

0 replies

0 likes

  • 210 Views
  • 0 replies
  • 0 likes

iPhone not showing up on computer

I usel to be able to sync my local files to my iPhone. Then something happend months ago, and my local files were gone. Now you no longer can connect via cable, why? Now it's only possible connecting The computer and iPhone to The same wi-fi, which i...

Newbie

I usel to be able to sync my local files to my iPhone. Then something happend months ago, and my local files were gone. Now you no longer can connect via cable, why? Now it's only possible connecting...

334 Views

0 replies

0 likes

  • 334 Views
  • 0 replies
  • 0 likes

Radio Won't Work

I am running the newest version of Spotify and android OS and the radio has refused to work for the last 3 weeks. I am a premium member, I've installed the Spotify app and reinstalled it multiple times and nothing has fixed this. Pretty disappointed ...

Newbie

I am running the newest version of Spotify and android OS and the radio has refused to work for the last 3 weeks. I am a premium member, I've installed the Spotify app and reinstalled it multiple tim...

244 Views

0 replies

0 likes

  • 244 Views
  • 0 replies
  • 0 likes

Thumbs up/down connected to Soundtouch

The thumbs up/down buttons are grayed out and inaccessible once I connect to my Bose Soundtouch. Why? Its a pain in the ass.

Newbie

The thumbs up/down buttons are grayed out and inaccessible once I connect to my Bose Soundtouch.  Why?  Its a pain in the ass.

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
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Not getting notifications

Hi. I do not appear to be getting notifications for playlists on SPotify on my macbook (I only get notifications for new albums) or on my phone or via email. In my spotify notification settings on the website, my settings all of the options for notif...

Newbie

Hi. I do not appear to be getting notifications for playlists on SPotify on my macbook (I only get notifications for new albums) or on my phone or via email. In my spotify notification settings on th...

AFX1

Casual Listener

503 Views

1 replies

4 likes

  • 503 Views
  • 1 replies
  • 4 likes

I need help subscribing with iTunes

I am trying to subscribe through the 99 cents for 3 months deal, and whenever I tap upgrade on my phone it still says that it will cost $12.99 I am currently only able to subscribe using my iTunes gift card that I have. BOTTOME LINE: How can I take a...

Newbie

I am trying to subscribe through the 99 cents for 3 months deal, and whenever I tap upgrade on my phone it still says that it will cost $12.99 I am currently only able to subscribe using my iTunes gi...

jean3601

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Offline button doesn't appear

I just got a new phone (iphone 6) and now my offline button does not appear when I listen to different playlists.

Newbie

I just got a new phone (iphone 6) and now my offline button does not appear when I listen to different playlists. 

jean3601

Community Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Cannot Listen To Local Files And Playlists On My iPod Touch

I would like to listen to my Local Files and my playlists that I created on the Spotify app. No Local Files are showing up on the iPod Touch. Instead, it says this: Local files is currently empty Install Spotify on your computer to add and play songs...

Visitor

I would like to listen to my Local Files and my playlists that I created on the Spotify app.   No Local Files are showing up on the iPod Touch.    Instead, it says this:   L...

user-removed

Not applicable

397 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

My iPhone Won't Connect To My Mac Spotify

I've followed so many community instructions but no matter what I do I cannot get my iPhone to show up in the Devices section of my spotify and I'm not able to put any local files on my phone. Please help!

Newbie

I've followed so many community instructions but no matter what I do I cannot get my iPhone to show up in the Devices section of my spotify and I'm not able to put any local files on my phone. Please...

290 Views

0 replies

0 likes

  • 290 Views
  • 0 replies
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Iphone app (iphone 6S ios 9.1) camera kills Spotify

Hi, Spotify dieds when using the camera (native or Instagram) is this a Spotify bug or iOS bug??

Casual Listener

Hi,    Spotify dieds when using the camera (native or Instagram) is this a Spotify bug or iOS bug?? 

jean3601

Community Legend

552 Views

3 replies

0 likes

  • 552 Views
  • 3 replies
  • 0 likes

PREMIUM USER - NOW NOT THE CASE SINCE CONTRACT UPGRADE

Ok, hope you can help (awaiting spotify response) Me and my Wife have SPOTIFY PREMIUM and have done for ages now and been paying the monthly amount, no issues. We upgraded last Friday to new handsets and have since gone to use SPOTIFY again and now n...

Newbie

Ok, hope you can help (awaiting spotify response)   Me and my Wife have SPOTIFY PREMIUM and have done for ages now and been paying the monthly amount, no issues. We upgraded last Friday to new...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
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Imported playlist stuck waiting to download?

Where were your local files downloaded from? I went through this last night, easy fix if you know what to look for. It's not Spotify, your software or storage. I'm thinking if your local files weren't downloaded from a trusted, verified source, you w...

Casual Listener

Where were your local files downloaded from? I went through this last night, easy fix if you know what to look for. It's not Spotify, your software or storage. I'm thinking if your local files weren'...

563 Views

0 replies

0 likes

  • 563 Views
  • 0 replies
  • 0 likes

Randomly pausing

I'm wondering if anyone can help me.Everytime I put my phone (iPhone 6) in my pocket whilst Spotify is playing (through headphones) it randomly pauses and skips. It's so annoying, my phone is locked when it happens so I can't think of what it can be....

Newbie

I'm wondering if anyone can help me. Everytime I put my phone (iPhone 6) in my pocket whilst Spotify is playing (through headphones) it randomly pauses and skips. It's so annoying, my phone is locke...

302 Views

0 replies

0 likes

  • 302 Views
  • 0 replies
  • 0 likes

Family member can't download spotify to her iPhone abroad

Hi, I just got a family subscription yesterday and sent login credentials to a family, who is abroad for a few weeks. She has her birthday today, so its a birthday gift. However she couldn't download it for her iPhone, she got a message saying someth...

Casual Listener

Hi,   I just got a family subscription yesterday and sent login credentials to a family, who is abroad for a few weeks. She has her birthday today, so its a birthday gift. However she couldn't...

195 Views

0 replies

0 likes

  • 195 Views
  • 0 replies
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Solved!! Unable to login

I'm unable to login on my Ios device and on the app on mac OSX. I have a premium acount and I'm able to login on the website.

Casual Listener

I'm unable to login on my Ios device and on the app on mac OSX. I have a premium acount and I'm able to login on the website. 

Nico

Community Legend

841 Views

5 replies

0 likes

  • 841 Views
  • 5 replies
  • 0 likes

unable to add songs to existing playlists

Hi all,since a couple of weeks, I am having troubles adding songs to my existing playlists (on ios). This is very annoying!!Solution anyone?thanks,D

Newbie

Hi all, since a couple of weeks, I am having troubles adding songs to my existing playlists (on ios). This is very annoying!! Solution anyone? thanks, D

222 Views

0 replies

0 likes

  • 222 Views
  • 0 replies
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Spotify offline even when connected to wifi

I am unable to connect to Spotify with my iPhone w iOS 9 even when connected to wifi. I can connect when just using my cellular data. Any ideas? Spotify settings-playback - offline mode is OFF per website help.

Casual Listener

I am unable to connect to Spotify with my iPhone w iOS 9 even when connected to wifi. I can connect when just using my cellular data. Any ideas? Spotify settings-playback - offline mode is OFF per we...

jarppii_

Casual Listener

443 Views

3 replies

0 likes

  • 443 Views
  • 3 replies
  • 0 likes

Spotify wird von meinem Golf 7 nicht erkannt

Nabend zusammen, könnt ihr mir erklären, warum jede App bei meinem Golf 7 erkannt wird, nur jeden mal bekomme ich bei Spotify die Meldung, dass keine Verbindung möglich ist? Nur, wenn ich kurz vorher selber über Spotify Musik gehört habe, dann geht e...

Newbie

Nabend zusammen,   könnt ihr mir erklären, warum jede App bei meinem Golf 7 erkannt wird, nur jeden mal bekomme ich bei Spotify die Meldung, dass keine Verbindung möglich ist? Nur, wenn ich ku...

594 Views

0 replies

0 likes

  • 594 Views
  • 0 replies
  • 0 likes