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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Kolbewinkelman
  • Visitor
  • 387370 Views
  • 877 replies
  • 325 likes
  • 387370 Views
  • 877 replies
  • 325 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 76277 Views
  • 124 replies
  • 32 likes
  • 76277 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17015 Views
  • 8 replies
  • 0 likes
  • 17015 Views
  • 8 replies
  • 0 likes

Spotify Connect no longer works with Marantz

Hi, Spotify connect no longer work with my NR 1605 since 2 ou 3 days. The display on NR1605 show message as "trying to connect..." or something like that. I've tried with other device (Ipad, another iphone): same issue. Firmware is ok on my AV receiv...

  • Regular
  • Hi, Spotify connect no longer work with my NR 1605 since 2 ou 3 days. The display on NR1605 show message as "trying to connect..." or something like that.    I've tried with other device ...
  • Loopkinn
  • Regular
  • 713 Views
  • 4 replies
  • 0 likes
  • 713 Views
  • 4 replies
  • 0 likes

Why can't I remove an artist from the "My Music" list

So I saved an albums from an artist and I guess the album got removed from Spotify but the artist still comes up under my music with the amount of tracks that were saved but none of the tracks are there and it doesn't let me fully remove the artist f...

  • Visitor
  • So I saved an albums from an artist and I guess the album got removed from Spotify but the artist still comes up under my music with the amount of tracks that were saved but none of the tracks are th...
  • Lorak
  • Casual Listener
  • 331 Views
  • 2 replies
  • 1 likes
  • 331 Views
  • 2 replies
  • 1 likes

Spotify not working on my MacBook Pro

I can't open or install spotify even though I'm paying for it and it seems to work on my phone

  • Casual Listener
  • I can't open or install spotify even though I'm paying for it and it seems to work on my phone
  • johnizat
  • Newbie
  • 1413 Views
  • 5 replies
  • 0 likes
  • 1413 Views
  • 5 replies
  • 0 likes

why is the font bigger on my spotify app?

the design of spotify already stinks and now it's worse becuase for some reason the font is huge on my app. edit: just found out it's because of spotify connect

  • Roadie
  • the design of spotify already stinks and now it's worse becuase for some reason the font is huge on my app.      edit: just found out it's because of spotify connect
  • 329 Views
  • 0 replies
  • 0 likes
  • iOS
    iPhone 5S
  • 329 Views
  • 0 replies
  • 0 likes

I don't get notified from a playlist I follow.

I only follow the "Starred" playlist of my friend but I don't get notified whenever she adds new music to it. I just recently found out that Spotify has this feature so I don't get notifications right from the start. My notifications are turned on on...

  • Casual Listener
  • I only follow the "Starred" playlist of my friend but I don't get notified whenever she adds new music to it. I just recently found out that Spotify has this feature so I don't get notifications righ...
  • 529 Views
  • 0 replies
  • 0 likes
  • Notifications
    Playlist Managment Accessibility
    Subscription
  • 529 Views
  • 0 replies
  • 0 likes

I want to get the free trial but...

I want to sign up for the free trail but I could not because it asks me for a phone number to verify and I can't give one because I do not have a phone, is there any other way I can verify it?

  • Casual Listener
  • I want to sign up for the free trail but I could not because it asks me for a phone number to verify and I can't give one because I do not have a phone, is there any other way I can verify it?
  • M0HX
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Offline Mode Not Available : Premium Account Several Months Old

Hello, Today my phone downloaded an update for Spotify. I have had a Premium Spotify Account for several months. I have several thousand songs downloaded to my device. Suddenly, my device is no longer recognized as an offline device and I cannot acce...

  • Newbie
  • Hello,   Today my phone downloaded an update for Spotify. I have had a Premium Spotify Account for several months. I have several thousand songs downloaded to my device. Suddenly, my device is...
  • mike_vengeance
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't work on my iPhone

My spotify was working just fine, then suddenly i could only listen to the first 90 seconds of each song, even with a premiun account and having synced all the songs to offline mode. So I tried updating the app, but that didn't work. So I tried re-in...

  • Regular
  • My spotify was working just fine, then suddenly i could only listen to the first 90 seconds of each song, even with a premiun account and having synced all the songs to offline mode. So I tried updat...
  • mike_vengeance
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Não baixa off-line

Estou colocando vários álbuns para modo off-line, atualizei o programa, etc, mas não estão sendo baixadas as musicas.

  • Newbie
  • Estou colocando vários álbuns para modo off-line, atualizei o programa, etc, mas não estão sendo baixadas as musicas.
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Playlist deleted on iPhone won't show in Recover Playlist

Hi, Did some checks today after I accidentaly deleted one of my playlists yesterday and that deleted playlist won't show in Recover Playlist tab. so.. every time I delete a playlist on Mac it will show up straight away in Recover Playlist section;eve...

  • Regular
  • Hi,    Did some checks today after I accidentaly deleted one of my playlists yesterday and that deleted playlist won't show in Recover Playlist tab.   so.. every time I delete a pl...
  • asokko
  • Regular
  • 1173 Views
  • 3 replies
  • 0 likes
  • 1173 Views
  • 3 replies
  • 0 likes

Offline sync has stopped

I'm trying to get songs onto my phone before I don't have service for a few month period. Before it synced up fine, even gave me a little status bar at the top. Now it won't sync at all. It's just sits there with the little grey arrrows doing nothing...

  • Casual Listener
  • I'm trying to get songs onto my phone before I don't have service for a few month period. Before it synced up fine, even gave me a little status bar at the top. Now it won't sync at all. It's just si...
  • Sweisend89
  • Casual Listener
  • 376 Views
  • 3 replies
  • 0 likes
  • Off line sync problem
  • 376 Views
  • 3 replies
  • 0 likes

issues with application in iphone 4S

hello, I need help.every time I play music with spotify, it starts to stop and play, forward, automatically. it also activates my voice command option in my iphone.this happens only when playing music with spotify, I already tried with 2 different ip...

  • Casual Listener
  • hello, I need help. every time I play music with spotify, it starts to stop and play, forward, automatically. it also activates my voice command option in my iphone. this happens only when playing ...
  • Jordi
  • Community Legend
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Zeitanzeige Songdauer fehlt

Seit den letzten Updates vermisse ich die Zeitleiste, die mir zeigt wie lange mein Song dauert bzw. wie lange er noch läuft. Blendet nur kurz an ein wenn der Song startet und dann nach ca. 5 Sekunden ist es wieder verschwunden. Erst wenn man das Hand...

  • Newbie
  • Seit den letzten Updates vermisse ich die Zeitleiste, die mir zeigt wie lange mein Song dauert bzw. wie lange er noch läuft. Blendet nur kurz an ein wenn der Song startet und dann nach ca. 5 Sekunden...
  • 1169 Views
  • 0 replies
  • 2 likes
  • 1169 Views
  • 0 replies
  • 2 likes

Need help with password reset.

Can't get simple help. Going to cancel this subscription.

  • Newbie
  • Can't get simple help. Going to cancel this subscription.
  • Nico
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! Spotify doesn't start on iPhone 4

Ever since a recent update (don't know exactly when, since I mostly use Spotify on iPad), I can't run Spotify on my iPhone 4 anymore. Whenever I start the app, it immediately exits again. I'm running iOS 7.1.2. Please help!

  • Visitor
  • Ever since a recent update (don't know exactly when, since I mostly use Spotify on iPad), I can't run Spotify on my iPhone 4 anymore. Whenever I start the app, it immediately exits again. I'm running...
  • mchangesq
  • Music Fan
  • 3109 Views
  • 9 replies
  • 0 likes
  • IPHONE 4
  • 3109 Views
  • 9 replies
  • 0 likes

Local Files Are Not Syncing anymore

I don't know what happened but whenever I try to add my music from iTunes to Local Files, it won't play anymore. I add it to another playlist and try to make if avaliable offline but it stays greyed out. I successfully convereted 14 files before but ...

  • Casual Listener
  • I don't know what happened but whenever I try to add my music from iTunes to Local Files, it won't play anymore. I add it to another playlist and try to make if avaliable offline but it stays greyed ...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Why won't Spotify work in my car?

Spotify won't work in my car. When I open up the app, it loads for a while, then closes automatically. This problem doesn't happen anywhere else but in my car, but it used to work fine in my car until a couple weeks ago. I have tried closing and re-o...

  • Newbie
  • Spotify won't work in my car. When I open up the app, it loads for a while, then closes automatically. This problem doesn't happen anywhere else but in my car, but it used to work fine in my car unti...
  • chadranftle
  • Newbie
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

iPhone 6 not showing up in Spotify

Mac OS X- 10.8.5iPhone 6- iOS 8.4.1 Downloaded spotify on my computer just now on my laptop and phone so they are both the latest versions. Doesn't work through the cable or wi fi -__-Spoiler (Highlight to read)

  • Casual Listener
  • Mac OS X- 10.8.5 iPhone 6- iOS 8.4.1     Downloaded spotify on my computer just now on my laptop and phone so they are both the latest versions.  Doesn't work through the cable or ...
  • fack32
  • Casual Listener
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

my subscription does not work

I have paid and subscribed for spotify premium but it does work and it isn't recognized..!!

  • Casual Listener
  • I have paid and subscribed for spotify premium but it does work and it isn't recognized..!!
  • chanyao05
  • Casual Listener
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes