Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

"View Artist" and "View Album" not available for songs in some contexts.

"View Artist" and "View Album" not available for songs in some contexts.

Expected Behavior: When clicking on the "..." option from either the "Now Playing" screen or a list of songs, a series of options is shown (Like, Add to Playlist, Add to Queue, etc). Two of these options should always be "View Artist" and "View Album".

 

Experienced Behavior: In some contexts, these options are not displayed in the list. (see screenshot)

 

Examples of Contexts that display the options

- When using the search function to search for a specific song (in list, and from Now Playing after selected)

- When selecting a song from my library in the songs (in list, and from Now Playing after selected)

 

Examples of Contexts that does not display the options

- When using the search function to search for an album (songs in the album list DO NOT. After selecting the song, the option DOES appear in Now Playing)

- When selecting an album from the Home page (songs in the album list DO NOT. After selecting the song, the option DOES appear in Now Playing)

 

This is a frustrating user experience. Extra steps are now required for a process that was simple and reliable in the past.

GPBSfdoxRLSRhSfTDqLCew_thumb_1486.jpg
Reply
0 Replies

Suggested posts