Who Me Too'd this topic

Hey Guys.

I have a new phone and i installed spotifiy. so now i want to download my Starred songs to hear it offline (about 800) - it starts downloading, but when its finished downloading = it is like it has never started. no songs are available offline.. did it 4 times now.. tryied deinstall spotify, restart phone and everything. same issue.. always starts downloading -> all get green arrow -> after last song is downloaded -> back to zero. no Songs are downloaded.

ps. when i press download, it starts with 12% of completion

pls help 

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What I expected to happen?

That all songs are offline available after downloading

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

HTC ONE E8

Device’s Operating System

4.4.2

What type of account do you have?

Premium

Space left on your device

9GB

Space left on your SD card (if applicable)

No SD Card

Is your device rooted?

No

Are you using a custom ROM, if so which one, exactly?

no”

Did you set your external SD card as storage location?

no

Did you manually install an older version before installing the latest version from the Play Store?

No 

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Only using Wifi

My mobile Spotify version

2.2.0.636

My desktop Spotify version (if applicable)

0.9.15.27

Do you have a Spotify (non-Facebook) login?

no

Are you logging in with Facebook or with your Spotify login details?

Facebook login