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Who Me Too'd this topic

Long-time Premium subscriber with only access to FREE spotify

I have been paying for premium for months and have receipts to show the debits. sometime over the last couple of months, the account has gone to FREE access only--no premium. I have logged off and I have uninstalled and reinstalled the software. I contacted spotify and received an automated reply telling me to go here and check FAQ's. I'm aggravated that I cannot seem to get this company that I am paying to give me the product I am purchasing--especially since they will not even attempt to help me.

 

Any ideas?

Who Me Too'd this topic