Who Me Too'd this topic

I attempted to upgrade my premium account to family account to add my daughter. When she hits the confirmation link and code in email and uses the autopopulated code, we get error. Pretty frustrated with how convoluted the whole process is to start with coupled with the inabilty to contact customer support directly. End result is I am a few hours away from cancelling my account alltogether and going to another service. People trying to pay you MORE a month and getting frustrated and leaving seems crappy way to lose business!