Who Me Too'd this topic

Hi

I am trying to upgrade my girlfriends account to Premium as she has just bought a Sonos device and wants to play Spotify through it.

So I tried to register her a new account and it said 'This email address is already registered to an account'... so she then remembered she had set up a free Spotify account some time ago but hasn't used it in ages - of course, she couldn't remember the password for this account so I tried to get a password reminder but when I do it says 'The email address you provided is not associated with an active Spotify account'

So it's associated to an account, but the account's not active - so I'm stuck now! (Why do you need to flag the account as not active anyway?)

I emailed your support team about this several weeks ago now and we've heard NOTHING back - that's pretty shoddy IMO... do you want our business?

Can anyone help? I really don't want to set up a new email address for her as she struggles to read the one she's got to be honest - she's not very tech savvy - and it's problems like this that put her off even using tech - next she'll be asking me to set up a record player for her instead!