Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Israel
Device
Xiaomi Redmi Note 4X
Operating System
Android Nougat
My Question or Issue
I have an offline library of about 2000 songs, which take about 20 GB off my SD card, since most of the time I don't have access to the internet.
My Spotify bugged and crashed every time I opened it so I reinstalled it. After logging in I found out I can't play any of my downloaded songs. They are all still on the SD card, I checked, and I changed the default storage settings to SD card and restarted the app, but it didn't help. I realize that Spotify encrypts the songs but it's the same device and the same account. Any way It can be fixed?