Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Software Crashes When Trying To "Share"

Plan

Premium

Country

United States of America

Device

LG V30 (LG-H931)

Operating System

Android Oreo (8.0.0)

Software (Spotify) Version

8.4.67.886 armv7

 

 

My Issue

Hello!

When attempting to 'Share' a song, the app freezes (no button response) and then closes/crashes. I tested this with different types of songs including offline playback and online streaming, as well as stopping playback and attempting to 'Share' from the "Now Playing" screen, under the album itself, and from a personal playlist; all resulted in a crash. A few time the app wouldn't close, but would instead freeze, go black (but still with the apps different shades of black present), and would slowly 'restart' without the app actually closing. Eventually, normal app use was possible after closing and restarting, minus the ability to 'Share'. Any effort to click on the 'Share' button results in a crash.

 

Thanks for any help!

Jonathan Cooper

 

 

Who Me Too'd this topic