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Artists and Albums not loading Offline

Casual Listener

Plan

Premium

 

Country

USA

 

Device

iPhone 8

 

Operating System

iOS 10

 

My Question or Issue

 

For over a week now, none of my downloaded artists or albums are showing up while offline. All songs saved to a playlist are able to play, but I can't listen to, or search for, any other song/artist/album not in a playlist. It just displays a black screen. This issue is making my premium subscription useless. I do expect some kind of resolution for this problem. If not, I will be forced to cancel my subscription, which is also connected to Hulu. It may not look good for Spotify if I tell Hulu I'm canceling my service because their business partner can't take care of their subscribers.

 

I have already uninstalled and reinstalled my app, deleted my cache,  and double checked that my subscription hasn't been canceled. None of these have worked!! Please Help!

 

 

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