TLDR: opened app, app was logged out, contacted Spotify CS because I suspected nefarious activity such as account being hacked, CS needs to verify me as the account holder before continuing by requiring last 4 digits of card used to pay, I give them 6 different card options (6!!!!), none of those are on file with my premium account in question, one card however is being charged 9.99 a month. So two issues really: one, how can I get back into my premium account in question if I don’t even know what card is on file and am unable to verify that way? And two, if one of those 6 cards is being charged and it isn’t for the account in question, then what account is that being used for? 

Spotify CS will not give me a straight answer. 24+ hours later, 20+ emails later, 30+ messages through Twitter, NOTHING. I keep receiving the same response from them. They ask for me to verify. I give them multiple options of possible verification. None of those work. Then back to square one. I tell them I do not know and they tell me they need verification. Ridiculous. It’s getting really bad at this point. I’m reaching a breaking point and cannot physically keep going through this. I suspect my account gets hacked and IM THE ONE THAT HAS TO JUMO THROUGH HOOPS TO FIX IT??? I’ve been a customer for 10+ years and not once have I ever had a problem until just the other day. Please, someone help. Mentally, I cannot go through this any longer. By no means am I exaggerating. I am being taken advantage of. It feels as though Spotify CS is getting a kick out my torment. A perfect example of that is receiving a response from them asking me a question that I already answered in a previous response!!! Spotify CS has made this whole situation even more stressful and frustrating than it needs to be.