Plan
Free
Country
UK
Device
Apple TV 4K (2019)
Operating System
tvOS 14.7 (18M60)
My Question or Issue
Hi Spotify
You have been ignoring this issue for over a year and in particular this thread that I've started for the past two and a half months even though MULTIPLE USERS ARE FRUSTRATED AND ARE HAVING THE SAME ISSUE:
https://community.spotify.com/t5/Ongoing-Issues/AppleTV-No-sound-on-Apple-TV-when-streaming-to-other...
PLEASE DO NOT CLOSE THE ORIGINAL THREAD AS IT'S NOT BEEN SOLVED.
I've raised this Technical Issues - Spotify app / feature isn’t working [ ref:_00DD0pxIW._5002o2mp5Mo:ref ] as well, and again no progress.
THE ISSUE:
I have 4 Apple TVs in 4 different rooms. All updated and the Spotify app reinstalled.
Spotify Apple TV Version: 1.23.17
Apple TV OS Version: tvOS 14.7 (18M60)
Streaming Spotify over AirPlay2 from any one of the 4 Apple TVs to any of the other 3 stops the sound on the source Apple TV. I.e. The speakers connected via HDMI to the the source AppleTV. The sound only comes out of the other target TVs. The number of the target TVs doesn't matter 1,2 or 3. In each case the sound only comes out on the target TVs and there's no sound on the source TV. It also doesn't matter which of the 4 TVs I use as the source. The situation is 100% reproducible with any of them.
AirPlaying from any of the 4 Apple TVs to any of the other 3 works with any other app (Netflix, Disney+, BBC, etc...).
Please could you fix this?
It's clearly been a problem for over a year now. See original issue here: https://community.spotify.com/t5/Ongoing-Issues/Apple-TV-TvOS-14-Multiple-Audio-Output-not-working/i...
And a 2nd thread that bumped it up again here:
https://community.spotify.com/t5/iOS-iPhone-iPad/Apple-TV-TVOS-14-Multiple-Audio-Output-Not-Working/...
And then a 3rd thread here, which is simply been ignored for two and a half months now:
https://community.spotify.com/t5/Ongoing-Issues/AppleTV-No-sound-on-Apple-TV-when-streaming-to-other...
And a technical issue: Spotify app / feature isn’t working [ ref:_00DD0pxIW._5002o2mp5Mo:ref ].
How many times does one need to raise this to get this addressed?
Regards,
Eric
