[AppleTV] No sound on Apple TV when streaming to other devices over AirPlay2

Hey folks,

 

We're seeing reports that using AirPlay to stream Spotify from an Apple TV to other AirPlay 2-enabled devices stops the sound on the source Apple TV. 

 

The relevant team is aware of this and they are currently looking into it. 

 

If you're experiencing this, we'd first recommend making sure your TV has been added to the room as described here.

 

If the issue persists, let us know by adding your +VOTE and follow the instructions in the Status Update below.

 

We'll be keeping everyone up to speed here, so make sure to subscribe to this thread!

Hey all,

 

Thanks for reporting this issue to us!

 

We'll be passing on your info to our developers, so they can investigate this further. If you haven't already, please leave a comment with the following details:

  • Model and OS version of your Apple TV
  • Spotify Apple TV Version
  • Exact make and model of the device(s) you are trying to stream to

Cheers! We’ll keep you posted and let you know as soon as we have any updates on this. 

Comments
Eric83
Newbie

Plan

Free

Country

UK

Device

Apple TV 4K (2019)

Operating System

tvOS 14.5 (18L204)

 

My Question or Issue

Hi Spotify

 

I have 4 Apple TVs in 4 different rooms. All updated and the Spotify app reinstalled.

 

Spotify Apple TV Version: 1.23.17

Apple TV OS Version: tvOS 14.5 (18L204)

 

Streaming Spotify over AirPlay2 from any one of the 4 Apple TVs to any of the other 3 stops the sound on the source Apple TV. I.e. The speakers connected via HDMI to the the source AppleTV.  The sound only comes out of the other target TVs. The number of the target TVs doesn't matter 1,2 or 3. In each case the sound only comes out on the target TVs and there's no sound on the source TV. It also doesn't matter which of the 4 TVs I use as the source. The situation is 100% reproducible with any of them.

 

AirPlaying from any of the 4 Apple TVs to any of the other 3 works with any other app (Netflix, Disney+, BBC, etc...).

 

Please could you look into this and fix it?

 

It's clearly been a problem for months now. See original issue here: https://community.spotify.com/t5/Ongoing-Issues/Apple-TV-TvOS-14-Multiple-Audio-Output-not-working/i...

 

And a 2nd thread that bumped it up again here:

https://community.spotify.com/t5/iOS-iPhone-iPad/Apple-TV-TVOS-14-Multiple-Audio-Output-Not-Working/...

 

Please Spotify acknowledge this issue and fix it.

 

Regards,

Eric

Xenia
Moderator
Moderator
Status changed to: Under investigation

Hey all,

 

Thanks for reporting this issue to us!

 

We'll be passing on your info to our developers, so they can investigate this further. If you haven't already, please leave a comment with the following details:

  • Model and OS version of your Apple TV
  • Spotify Apple TV Version
  • Exact make and model of the device(s) you are trying to stream to

Cheers! We’ll keep you posted and let you know as soon as we have any updates on this. 

PehrJ
Casual Listener

I have the same issue.

 

Spotify version 1.23.17

Apple TV 4K tvOS 14.5

 

No sound on HDMI while airplayning to other spekers (AirPort Express, year unknown, have four in my setup) from Apple TV. 

 

AirPort Express 802.11n (2nd Generation) version 7.8.1

 

The setup works perfekt with all other apps except Spotify .

Eric83
Newbie

Hi Spotify,

 

Just to confirm. The issue is not specific to AirPort Express, but (likely) any potential streaming device, be that another Apple TV (as in my case) or an AirPort Express (as reported by @PehrJ). I appreciate that AirPort Express is no longer supported by Spotify, but please don't close the issue as a result of that as the problem is not directly or solely related to AirPort Express.

 

Many thanks.

 

Regards,

Eric

sehendrickson
Casual Listener

I tried the following setup and there is no audio from the tv speakers when Airplaying:

 

Spotify version (latest)

Apple TV 4K tvOS 14.5


Airplaying to

 

Apple TV 4th gen tvOS 14.5

Ghaaaa
Visitor

Having the same issue when trying to play music on my Apple TV & HomePod mini

joråsatte
Visitor

Same issue, very annoying

 

Apple TV 4K on tvos 14.5

Spotify App 1.23.17

Sonos One

Eric83
Newbie

Hi Spotify,

 

Any update on this? Can you confirm that you've managed to reproduce the issue?

 

Thanks.

 

Regards,

Eric

Ghaaaa
Visitor

Hi @Xenia,


Just to add: having the same issue with my AppleTV & HomePod. When I locate the AppleTV & HomePod in the same room from the home app I have the issue as well. When I place the HomePod in a different room in the Home app, music will be playing from both devices, but out of sync.

 

so my guess here is that it all comes down to the missing Airplay2 support in Spotify.

Eric83
Newbie

Hi Spotify,

 

It's been another week and you didn't reply to the previous message from the 13th of May. I'm following up again to ask if you've managed to reproduce the issue and could give some idea of when you expect it to be fixed.

 

Thanks.

 

Regards,

Eric