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Who Me Too'd this topic

Can't update payment information

Plan

Premium

Country

UK

Device

iPhone 11 and MacBook Pro

Operating System

OS

 

My Question or Issue

My card recently expired so I need to update my payment information but every time I try I get an error on the Spotify website. When I select 'update my payment information' in my account I get the message '500 Internal Server Error nginx'. Ive tried this in chrome and safari on my MacBook and iPhone. I looked up solutions in the FAQs and I saw a suggestion to go through incognito but when I do this I get the message '502 Bad Gateway nginx' when I try to log into my account. Please help, I just want to pay!

 

Who Me Too'd this topic