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Plan
Premium
Country
Device
Samsung Note 20 Ultra 5G with Shokz OpenRun
Operating System
Android 13
My Question or Issue
spotify plays the songs with laggy audio from time to time. bluebooth pairing between the phone and earphone is within 1m distance. this laggy issue also happens when playing the songs from local file.
the earphone works well and no laggy audio on using other apps like youtube, cisco jabber, VLC, hearing phone calls, etc.