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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405148 Views
  • 958 replies
  • 107 likes
  • Account
  • 405148 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1174991 Views
  • 119 replies
  • 112 likes
  • Account
  • 1174991 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99886 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99886 Views
  • 68 replies
  • 10 likes

Edit ads language

Hi all,Is there a way to change the language of the ads? Belgium has 3 national languages (French, Dutch, German), there should be an option to select amongst these 3 + English at least in the user's profile. For now users can only select the country...

  • Newbie
  • Hi all, Is there a way to change the language of the ads? Belgium has 3 national languages (French, Dutch, German), there should be an option to select amongst these 3 + English at least in the user...
  • 551 Views
  • 0 replies
  • 4 likes
  • 551 Views
  • 0 replies
  • 4 likes

Hk subscription

Hi I live and work in hk and have hk credit cards but I am currently in Australia on holiday and trying to sign up for the hk premium promotion but it is automatically selecting Australia for me and it won't let me change it...I assume it is because ...

  • Newbie
  • Hi I live and work in hk and have hk credit cards but I am currently in Australia on holiday and trying to sign up for the hk premium promotion but it is automatically selecting Australia for me and ...
  • Skyline1314
  • Casual Listener
  • 338 Views
  • 2 replies
  • 0 likes
  • 338 Views
  • 2 replies
  • 0 likes

Email change

Hey, years ago I made an account connected to my Facebook and then never used it and a while after I made a new account with a different email and didn’t connect it to my Facebook. I now want to use my email on my old account for my new one but it wo...

  • Newbie
  • Hey, years ago I made an account connected to my Facebook and then never used it and a while after I made a new account with a different email and didn’t connect it to my Facebook. I now want to use ...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

comment imprimer ma facture SVP ?

Bonjour,j'essaie en vain d'imprimer ma factureComment faire merci à la communauty

  • Newbie
  • Bonjour, j'essaie en vain d'imprimer ma facture Comment faire merci à la communauty
  • Lapin1
  • Newbie
  • 7965 Views
  • 2 replies
  • 1 likes
  • Other
  • 7965 Views
  • 2 replies
  • 1 likes

Incorrect top ten

I don't think I've ever once opted to listen to Shape of You by Ed Sheeran and yet, I find it in the top 10 in my 2017 rewind. My question to you is... Am I being set up, and if so, why? Does Ed need the fake extra clicks and does spotify think I won...

  • Newbie
  • I don't think I've ever once opted to listen to Shape of You by Ed Sheeran and yet, I find it in the top 10 in my 2017 rewind.   My question to you is... Am I being set up, and if so, why? Doe...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Incorrect payment charge

Dear Spotify, I contacted you on 20/9/17 as I found premium payments had been taken from my credit card without my knowledge (I hadn't knowingly signed up nor had I been using the account). I spoke with Philip A via online chat who kindly agreed to r...

  • Newbie
  • Dear Spotify,   I contacted you on 20/9/17 as I found premium payments had been taken from my credit card without my knowledge (I hadn't knowingly signed up nor had I been using the accou...
  • 260 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 260 Views
  • 0 replies
  • 0 likes

Payment Issue

I am a free user and only ha e one account but my debit card has been charged so it has to be linked to someone else's account.

  • Newbie
  • I am a free user and only ha e one account but my debit card has been charged so it has to be linked to someone else's account. 
  • 196 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Security
    Subscription
  • 196 Views
  • 0 replies
  • 0 likes

Not being able to login my account

Okay, hello there I actually have a problem with logging in my account. Not to lie, i used a vpn to make an account, since my friend said that it is so cool. Later on i closed my vpn and it worked perfectly. Then it stopped. Tried to login my account...

  • Visitor
  • Okay, hello there I actually have a problem with logging in my account. Not to lie, i used a vpn to make an account, since my friend said that it is so cool. Later on i closed my vpn and it worked pe...
  • 216 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 216 Views
  • 0 replies
  • 0 likes

Merge an uploaded album into Artist Profile

Hey guys, I recently uploaded an album via online distributor.Everything is alright, artist and album name are ok.The only exeption is that a new artist profile has been created instead than merging the new album into the existing one. Who should I c...

  • Roadie
  • Hey guys, I recently uploaded an album via online distributor. Everything is alright, artist and album name are ok. The only exeption is that a new artist profile has been created instead than merg...
  • 335 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 335 Views
  • 0 replies
  • 0 likes

Fresh start Spotify account?

How do I start my spotify account over and make it seem like spotify has no idea what music I like?My friend had been listening to my account on my computer and there is music/artist in my Discovery weekly and New music i might like that are competel...

  • Newbie
  • How do I start my spotify account over and make it seem like spotify has no idea what music I like? My friend had been listening to my account on my computer and there is music/artist in my Discover...
  • Maxim
  • Spotify Star
  • 1452 Views
  • 1 replies
  • 0 likes
  • 1452 Views
  • 1 replies
  • 0 likes

Solved!! Switching from Premium to Free-Keep playlists and songs?

I need to switch from Premium to Free for a couple of months. Will all of my music and playlists still be there when I get Premium back again?

  • Newbie
  • I need to switch from Premium to Free for a couple of months. Will all of my music and playlists still be there when I get Premium back again?
  • Maxim
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

livelikelarry

So Im a artist and i recently did a song with someone else . They got it onto spotify and randomly create a profile with me name . So Im thinking it does it by default and all I had to do was make an account with the same username it would give me my...

  • Newbie
  • So Im a artist and i recently did a song with someone else . They got it onto spotify and randomly create a profile with me name . So Im thinking it does it by default and all I had to do was make an...
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Other
  • 202 Views
  • 1 replies
  • 0 likes

Why isn't there mixtapes :(

Spotify is amazing. It's just doesn't have one thing; mixtapes. I love rap and some mixtapes are amazing and better than some actual albums and I'm disappointed spotify doesn't have them. So please please PLEASE add them like Sorry 4 the wait or dedi...

  • Visitor
  • Spotify is amazing. It's just doesn't have one thing; mixtapes. I love rap and some mixtapes are amazing and better than some actual albums and I'm disappointed spotify doesn't have them. So please ...
  • svwela
  • Casual Listener
  • 8961 Views
  • 12 replies
  • 12 likes
  • 8961 Views
  • 12 replies
  • 12 likes

Cant logg inn

OK so yesterday i was trying to logg into my account to listen to my playlists, then i discovered that i couldnt logg inn... i tried many different ways and so on. and appereantly my email that i use on my spotify didnt exsist. I know that it was tha...

  • Newbie
  • OK so yesterday i was trying to logg into my account to listen to my playlists, then i discovered that i couldnt logg inn... i tried many different ways and so on. and appereantly my email that i use...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Post code is not accepted

I cannot get premium beause the system doen not accept the postal code. I tried several times but it didnt work

  • Newbie
  • I cannot get premium beause the system doen not accept the postal code. I tried several times but it didnt work
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

PAYMENT FAILED ??!!! WHY CAN'T I SUBSCRIBE TO 3 MONTHS OF PREMIUM OR 1 MONTH OF PREMIUM ??????

PLEASE HELP ME !!! I CALLED THE BANK A FEW TIMES AND THEY SAID MY CARD IS ALL FINE AND TRIED USING MY MOM'S CARD AND STILL PAYMENT FAILED ?????!!!! I CANT EVEN PAY AND IS IT JUST ME OR ANYONE ELSE TOO ???? 3 MONTHS OR 1 MONTH OF SUBSCRIPTION FAILED. ...

  • Newbie
  • PLEASE HELP ME !!! I CALLED THE BANK A FEW TIMES AND THEY SAID MY CARD IS ALL FINE AND TRIED USING MY MOM'S CARD AND STILL PAYMENT FAILED ?????!!!! I CANT EVEN PAY AND IS IT JUST ME OR ANYONE ELSE TO...
  • 326 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 326 Views
  • 0 replies
  • 0 likes

How to give Spotify Premium as a gift to a friend in an unlisted country? Can it be an extension of

App won't download.Hi There, I'm Canadian and I was recently in Bangladesh which does not currently have Spotify. When I was there, it worked fine on my phone. I have a friend there that I would like to give Spotify Premium as a gift. I set up the ac...

SpotifyApp.jpg
  • Newbie
  • App won't download. Hi There,   I'm Canadian and I was recently in Bangladesh which does not currently have Spotify.  When I was there, it worked fine on my phone.  I have a friend ...
  • Kizia
  • Newbie
  • 806 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 806 Views
  • 2 replies
  • 0 likes

Deleted my facebook

I deleted my Facebook account connected to spotify and I can't log back in but I'm still being charged for my premium account

  • Newbie
  • I deleted my Facebook account connected to spotify and I can't log back in but I'm still being charged for my premium account 
  • claudiasabrinaa
  • Newbie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

New account

Im currently on an account with my ex using her email but i pay for it. Is there any way for me to start a new account and keep the music i already ave downloaded?

  • Newbie
  • Im currently on an account with my ex using her email but i pay for it. Is there any way for me to start a new account and keep the music i already ave downloaded?
  • 135 Views
  • 0 replies
  • 0 likes
  • Account
  • 135 Views
  • 0 replies
  • 0 likes

Can NOT log nin to my account with Facebook

Hello I deleted my Facebook account, and now I can Not log in to my Spotify Premium account. Please help. I need to cancel my subscription some how, they charging me every month and I can not even log in to account. Please Help

  • Newbie
  • Hello I deleted my Facebook account, and now I can Not log in to my Spotify Premium account. Please help. I need to cancel my subscription some how, they charging me every month and I can not even lo...
  • 142 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 142 Views
  • 0 replies
  • 0 likes