Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398090 Views
  • 947 replies
  • 107 likes
  • Account
  • 398090 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171287 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171287 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99053 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99053 Views
  • 68 replies
  • 10 likes

Account deleted?

title is basically what im dealing with. i have been using the same exact spotify for as long as i can remember but now all the sudden my phone wasnt logged in to a account and i cant log back in. when i try to recover the account it says "The userna...

  • Casual Listener
  • title is basically what im dealing with. i have been using the same exact spotify for as long as i can remember but now all the sudden my phone wasnt logged in to a account and i cant log back in. wh...
  • glitchinq1
  • Casual Listener
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
  • 156 Views
  • 1 replies
  • 0 likes

Problems with Password reset

My husband has been trying to reset his password for the last 3 mths, nothing ever comes through...this means he is having to use my spotify now. He is able to access his personal spotify at work as his pc keeps him logged in, however, at home, he ca...

  • Regular
  • My husband has been trying to reset his password for the last 3 mths, nothing ever comes through...this means he is having to use my spotify now. He is able to access his personal spotify at work as ...
  • Tom
  • Community Legend
  • 2214 Views
  • 14 replies
  • 0 likes
  • Login
  • 2214 Views
  • 14 replies
  • 0 likes

Change country settings

I recently move home to Ireland from NYC. I am unable to update my country and bank settings as I now wish to pay my subsscriptuon from my Irish bank account. I have already tried to update the country and account settings. Any suggestions?

  • Newbie
  • I recently move home to Ireland from NYC. I am unable to update my country and bank settings as I now wish to pay my subsscriptuon from my Irish bank account. I have already tried to update the count...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Solved!! My account has been hacked

Hello, about 2 weeks ago my Facebook account has been hacked, and there is no way to get it back. I have contacted Microsoft support for my email (which has been hacked together with the Facebook account) and they said I can't get it back. Long story...

  • Casual Listener
  • Hello, about 2 weeks ago my Facebook account has been hacked, and there is no way to get it back. I have contacted Microsoft support for my email (which has been hacked together with t...
  • tobiabocchi
  • Casual Listener
  • 480 Views
  • 5 replies
  • 0 likes
  • 480 Views
  • 5 replies
  • 0 likes

Why am I being charged 4 services I dont have and never asked 2 have?

what is the phone # for spoyty fly, why when I call the phone # on the credit card statement it dont work?I have no pad services with U so why R U charging me 4 what I dont even have on my account? so stupid no phone #

  • Newbie
  • what is the phone # for spoyty fly, why when I call the phone # on the credit card statement it dont work? I have no pad services with U so why R U charging me 4 what I dont even have on my account?...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Two Cards and chromebook problems

Hello, I have two problems I can’t seem To solve. The first one is that I accidentally Linked my Spotify To two Of my cards. The problem is that even though I’ve tried To update this information it still takes money from both accounts. the second pro...

  • Newbie
  • Hello, I have two problems I can’t seem To solve.  The first one is that I accidentally Linked my Spotify To two Of my cards. The problem is that even though I’ve tried To update this informati...
  • 132 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 132 Views
  • 0 replies
  • 0 likes

about logging in

why everytime i have to log in again when i enter the music player?why my google chrome seems cannot remember my account?anybody??????????????P.S. i am using facebook

  • Newbie
  • why everytime i have to log in again when i enter the music player? why my google chrome seems cannot remember my account? anybody?????????????? P.S.  i am using facebook 
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

I'm connecting to random people

I'm having recently a LOT of problems with Spotify. Right now someone played a music on my computer. Someone RANDOM!. A music that I never listen to. This happened few times during the last 2 weeks. Few days ago I was connected to someone else's phon...

  • Regular
  • I'm having recently a LOT of problems with Spotify.   Right now someone played a music on my computer. Someone RANDOM!. A music that I never listen to. This happened few times during the las...
  • magdur
  • Newbie
  • 9184 Views
  • 30 replies
  • 4 likes
  • Account
    Premium
    Security
  • 9184 Views
  • 30 replies
  • 4 likes

Hide Audio Books in wrapped2017

Can you hide Audio Books in wrapped 2017? Would greatly appreciate that.

  • Newbie
  • Can you hide Audio Books in wrapped 2017? Would greatly appreciate that.
  • 272 Views
  • 0 replies
  • 1 likes
  • Account
    Other
  • 272 Views
  • 0 replies
  • 1 likes

Solved!! can't connect facebook and spotify properly

Hi, I'm having spotify for a long time now, it was connected to my facebook for a long time, then I decided to delete my facebook account (for personal reasons). after a while i was missing facebook, so i created a new account and i am trying to link...

  • Regular
  • Hi, I'm having spotify for a long time now, it was connected to my facebook for a long time, then I decided to delete my facebook account (for personal reasons). after a while i was missing facebook,...
  • user-removed
  • Not applicable
  • 7459 Views
  • 15 replies
  • 1 likes
  • 7459 Views
  • 15 replies
  • 1 likes

Solved!! Can't connect my spotify account to Facebook

Hi, I can't connect my spotify account to facebook. Ive tried following all the instructions on various posts but keep getting a blank page error.... Thanks Christie

  • Casual Listener
  • Hi,   I can't connect my spotify account to facebook.  Ive tried following all the instructions on various posts but keep getting a blank page error....   Thanks Christie&nbs...
  • user-removed
  • Not applicable
  • 20572 Views
  • 17 replies
  • 0 likes
  • Account
  • 20572 Views
  • 17 replies
  • 0 likes

Can’t stop premium spotify due to memorial status fb

My mother passed away recentely, so we put her facebook account on the ‘memorial’ mode. This means no one can log in to her account anymore. But, she had a premium account linked to her facebook account, so our problem is that we can’t stop her premi...

  • Newbie
  • My mother passed away recentely, so we put her facebook account on the ‘memorial’ mode. This means no one can log in to her account anymore. But, she had a premium account linked to her facebook acco...
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 257 Views
  • 1 replies
  • 0 likes

hacked account

Please can you help - my account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode and password that are now associated with this account are not mine. T...

  • Newbie
  • Please can you help - my account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode and password that a...
  • imattolo
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 282 Views
  • 1 replies
  • 0 likes

Overzetten premium to kpn account

Hoi allemaal, Op dit moment heb ik een Spotify premium account. Bij het afsluiten van KPN alles in 1 voor thuis heb ik een gratis Spotify abonnement gekregen. Vandaar dat ik mijn huidige Spotify abonement heb stop gezet. Is het mogelijk om al mijn fa...

  • Visitor
  • Hoi allemaal,   Op dit moment heb ik een Spotify premium account. Bij het afsluiten van KPN alles in 1 voor thuis heb ik een gratis Spotify abonnement gekregen.  Vandaar dat ik mijn huid...
  • Swen1
  • Newbie
  • 665 Views
  • 2 replies
  • 0 likes
  • 665 Views
  • 2 replies
  • 0 likes

2017 playlist messed up because some idiot hacked my account

Dear Spotify crew. My account was hacked for a while and I never heard of this Alrima artist in my life, I don't even know which genre this idiot sings, yet, his song was the most heard of the entire year and he was the most listened to artist of the...

  • Newbie
  • Dear Spotify crew. My account was hacked for a while and I never heard of this Alrima artist in my life, I don't even know which genre this idiot sings, yet, his song was the most heard of the entire...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Transfer music from Free account to Family subscription

Hi Can anyone tell if I can transfer my music from my Free account (with my cell provider) that has expired to my new Family account that I just paid for? I've downloaded a bunch of music to my phone and would hate to loose it.

  • Newbie
  • Hi Can anyone tell if I can transfer my music from my Free account (with my cell provider) that has expired to my new Family account that I just paid for? I've downloaded a bunch of music to my phone...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Have all employees been terminated? I can't contact customer service!

Really trying to talk to a real person regarding the inability to log in (despite multiple reinstallations and password changes), but I do not wish to give an employee my card number. This platform hasn't been fixed, despite multiple customer service...

  • Visitor
  • Really trying to talk to a real person regarding the inability to log in (despite multiple reinstallations and password changes), but I do not wish to give an employee my card number.  This plat...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Can't change the country on my profile (premium)

I moved from Austria to the UK and I'm trying to change the country on my profile to the UK, so I can use the Unidays student discount, but it won't let me. I can't choose another option from the dropdown menu. (first photo) I was able to change my p...

spotifycountry1.PNG spotifycountry2.PNG
  • Regular
  • I moved from Austria to the UK and I'm trying to change the country on my profile to the UK, so I can use the Unidays student discount, but it won't let me. I can't choose another option from the dro...
  • amritrajv
  • Newbie
  • 251 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 251 Views
  • 1 replies
  • 0 likes

Cancelamento de cobranca

Ola,Esta sendo cobrado na minha fatura do cartao, todo mes, uma taxa referente ao premium.Porem as minhas contas, tenho duas contas, continuam no plano basico, e ate por isso, eu nao consigo cancelar.Qual o procedimento para o cancelamento da fatura?

  • Newbie
  • Ola, Esta sendo cobrado na minha fatura do cartao, todo mes, uma taxa referente ao premium. Porem as minhas contas, tenho duas contas, continuam no plano basico, e ate por isso, eu nao co...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes