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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • edsmall81
  • Newbie
  • 133938 Views
  • 163 replies
  • 10 likes
  • Account
    Free
  • 133938 Views
  • 163 replies
  • 10 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10081 Views
  • 3 replies
  • 9 likes
  • Security
  • 10081 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 499286 Views
  • 982 replies
  • 112 likes
  • Account
  • 499286 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123060 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123060 Views
  • 72 replies
  • 12 likes

Enable email registration to Spotify

I have an premium account, i have forgotten my password and the email-adress i used was for my previous work and i dont have acces to thst ensail-adressa ny longer. How can i get access to my account, how can i get a new password in order to change p...

  • Newbie
  • I have an premium account, i have forgotten my password and the email-adress i used was for my previous work and i dont have acces to thst ensail-adressa ny longer. How can i get access to my account...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Cannot update my account

Spotify automatically logs in at start up. I went to update my account information but when looking at the details I notice an email associated to the account that is not mine. I tried to update it but I do not know the password and am unable to rese...

  • Newbie
  • Spotify automatically logs in at start up.  I went to update my account information but when looking at the details I notice an email associated to the account that is not mine. I tried to updat...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Multiple Accounts Created By Different Partnered Sites

My name is hymbeats and somehow through distrobution sites they managed to create a "hymbeats" "hym beats" and "Hymbeats" all with my music but different tracks, how do i merge them all? When i log onto my Spotify App it shows up as "hymbeats" but i ...

  • Newbie
  • My name is hymbeats and somehow through distrobution sites they managed to create a "hymbeats" "hym beats" and "Hymbeats" all with my music but different tracks, how do i merge them all? When i log o...
  • 209 Views
  • 0 replies
  • 0 likes
  • Account
  • 209 Views
  • 0 replies
  • 0 likes

Transferir meu login do facebook para e-mail sem perder minhas playlists

I to want my login from facebook to email without losing my playlists.I want to leave facebook because I had several problems, but I do not want to cancel my account and create a new one to not lose access to my playlists that I took a lot of time to...

  • Casual Listener
  • I to want  my login from facebook to email without losing my playlists. I want to leave facebook because I had several problems, but I do not want to cancel my account and create a new one &nbs...
  • 254 Views
  • 0 replies
  • 0 likes
  • Other
  • 254 Views
  • 0 replies
  • 0 likes

Account Hacked - Email Address Changed

Hi,I was in the process of converting my account to a Family Plan and noticed that I've never seen the email address associated with my account, suggesting that I was hacked. I can't change this email address without confirming a password (which I do...

  • Newbie
  • Hi, I was in the process of converting my account to a Family Plan and noticed that I've never seen the email address associated with my account, suggesting that I was hacked. I can't change this em...
  • jsannn
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

my acount is blocked

I use spotify and i was a premium member who pay 6.99 per month.Yesterday i buy a new phone and i cant use annymore.I resset a password, but its still blocked.I'm Latvian who lives in Belgium, for music i pay from Latvian creditcard.My username is: d...

  • Visitor
  • I use spotify and i was a premium member who pay 6.99 per month. Yesterday i buy a new phone and i cant use annymore. I resset a password, but its still blocked. I'm Latvian who lives in Belgium, ...
  • 193 Views
  • 0 replies
  • 0 likes
  • Account
  • 193 Views
  • 0 replies
  • 0 likes

Unable to log in on the MacBook app. The screen never loads.

I logged out of the spotify app and have been unable to access it since. I am running macOS High Sierra 10.13.2. I have tried uninstalling and reinstalling the app and it just stays on the log in screen. It won't let me connect through facebook eithe...

  • Newbie
  • I logged out of the spotify app and have been unable to access it since. I am running macOS High Sierra 10.13.2. I have tried uninstalling and reinstalling the app and it just stays on the log in scr...
  • 199 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
  • 199 Views
  • 0 replies
  • 0 likes

Anmeldung nach Update funktioniert nicht mehr

Leider wurde ich nach einem Update aus meiner Spotify App abgemeldet und kann mich dort nicht mehr anmelden. Ueber die E-Mail Adresse die angegeben ist, habe ich leider seit zwei Jahren keinen Zugriff mehr, deshalb kann ich mein Passwort nicht per E-...

  • Newbie
  • Leider wurde ich nach einem Update aus meiner Spotify App abgemeldet und kann mich dort nicht mehr anmelden. Ueber die E-Mail Adresse die angegeben ist, habe ich leider seit zwei Jahren keinen Zugrif...
  • 466 Views
  • 0 replies
  • 0 likes
  • Account
  • 466 Views
  • 0 replies
  • 0 likes

Spotify has a different country from where I am at

It says I’m at Panama and doesn’t let me change the country. Not even when I rewrite the payments details.

  • Casual Listener
  • It says I’m at Panama and doesn’t let me change the country. Not even when I rewrite the payments details.
  • Luke
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Someone use my Spotify

My Spotify connect to device which is I didn't recognize to that Device, even I never log in to that Device, please help. Is this my account has been locked? Or what?

  • Visitor
  • My Spotify connect to device which is I didn't recognize to that Device, even I never log in to that Device, please help. Is this my account has been locked? Or what?
  • Bethany_Dawn
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! 3 months at 99p offer

I recently took the Premium offer for 99p for 3 months. How come now that I am a Premium member I still get the adverts. And when I check my settings it still says free member and is inviting me to get Premium, please advise, many thanks Mike

  • Newbie
  • I recently took the Premium offer for 99p for 3 months. How come now that I am a Premium member I still get the adverts. And when I check my settings it still says free member and is inviting me to g...
  • Bethany_Dawn
  • Community Legend
  • 1105 Views
  • 1 replies
  • 0 likes
  • 1105 Views
  • 1 replies
  • 0 likes

I’m just trying to cancel a Premium account!!!

I guess I created a separate account from my Facebook account when I got my new iPhone with the username kelceegee and when I try to log on now it doesn’t take my password, it doesn’t send an email to any of my emails so I don’t know what’s going on....

  • Casual Listener
  • I guess I created a separate account from my Facebook account when I got my new iPhone with the username kelceegee and when I try to log on now it doesn’t take my password, it doesn’t send an email t...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Spotify security what a total mess

Had my account hacked, so now secured. Logged into the community forum to see if its wide spead and the amount of spam is unreal. What a mess.

  • Newbie
  • Had my account hacked, so now secured. Logged into the community forum to see if its wide spead and the amount of spam is unreal. What a mess.
  • 194 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 194 Views
  • 0 replies
  • 0 likes

Missed username and password

good evening everyonemy brother, a soon after he's got premium, logged out from his account. the trobule is that he can't remember both username and his email address. the only thing I have is the number of order (797433620575076)can anyone help me?

  • Newbie
  • good evening everyone my brother, a soon after he's got premium, logged out from his account. the trobule is that he can't remember both username and his email address. the only thing I have is...
  • 220 Views
  • 0 replies
  • 0 likes
  • Account
  • 220 Views
  • 0 replies
  • 0 likes

Facebook Info Trouble

I cant delete my spotify account that is registered with my facebook acoount because i no longer have access to my email account that is linked to my facebook. I have no idea what to do.

  • Visitor
  • I cant delete my spotify account that is registered with my facebook acoount because i no longer have access to my email account that is linked to my facebook. I have no idea what to do.
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Can’t log in

I can’t log in because I signed up abroad in Germany, and I am now back in uk

  • Newbie
  • I can’t log in because I signed up abroad in Germany, and I am now back in uk
  • Bethany_Dawn
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • Login
  • 335 Views
  • 1 replies
  • 0 likes

Can't log in in offline mode

First of all, I have spotify premium. Before the last upgrate and with no connection to internet, spotify opened my account and I listened the musics... But with the last version, i can't make the login without internet connection, so i can´t listen ...

  • Casual Listener
  • First of all, I have spotify premium.  Before the last upgrate and with no connection to internet, spotify opened my account and I listened the musics... But with the last version, i can't make...
  • TroyWolf
  • Roadie
  • 10998 Views
  • 15 replies
  • 2 likes
  • Login
  • 10998 Views
  • 15 replies
  • 2 likes

Superuser Contribution can't change the country

Hey I can't even change the country coz when I try to log in it says: "Enjoying your trip? To listen more than 14 days tell us where you are at spotify.com ARE YOU KIDDING???!!!! ugh please help me to change the country coz it says USA only and I tri...

  • Casual Listener
  • Hey    I can't even change the country coz when I try to log in it says: "Enjoying your trip? To listen more than 14 days tell us where you are at spotify.com ARE YOU KIDDING???!!!! ...
  • meahtenoha
  • Spotify
  • 505 Views
  • 3 replies
  • 0 likes
  • 505 Views
  • 3 replies
  • 0 likes

[All Platforms][Other] Security leak

I just got information that my username, email and password has been released in a leak (I verified that the information corresponds with my actual information and i ofcourse changed my password) which to my knowledge means that either passwords are ...

  • Newbie
  • I just got information that my username, email and password has been released in a leak (I verified that the information corresponds with my actual information and i ofcourse changed my password) whi...
  • 394 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Other
  • 394 Views
  • 0 replies
  • 0 likes

old acount is blocking, and i can't get a password

Dear all, an old account is blokcing my upgrade or login to a premium account. That account is richard.binnekamp@gmail.com. I can't get a password reset, it refers to a facebook login/connection. But via facebook I can't change of reset the password....

  • Newbie
  • Dear all, an old account is blokcing my upgrade or login to a premium account. That account is richard.binnekamp@gmail.com. I can't get a password reset, it refers to a facebook login/connection. But...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes