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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422550 Views
  • 965 replies
  • 108 likes
  • Account
  • 422550 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187174 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187174 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103775 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103775 Views
  • 70 replies
  • 10 likes

Solved!! Invalid Zip Code (Canada) - Can't Upgrade to Premium. Case #02556140

CASE #02556140 EDIT: I know there's no solution right now and the "Spotify staff are looking into this". I'm keeping this post here to act as another vote to get it looked into faster. I'm trying to upgrade my free account to premium before my trip i...

  • Regular
  • CASE #02556140   EDIT: I know there's no solution right now and the "Spotify staff are looking into this". I'm keeping this post here to act as another vote to get it looked into faster. &...
  • SULLAU00
  • Regular
  • 112430 Views
  • 62 replies
  • 7 likes
  • Account
    Premium
    Subscription
  • 112430 Views
  • 62 replies
  • 7 likes

Adverts in spanish

I am getting my adverts in spanish - very annoying 

  • Casual Listener
  • I am getting my adverts in spanish - very annoying 
  • DryIce92
  • Newbie
  • 962 Views
  • 6 replies
  • 0 likes
  • 962 Views
  • 6 replies
  • 0 likes

Spotify abroad

Hi there, I've recently moved to England permanently but I downloaded Spotify in New Zealand. I've been logged out of my account and can't get back in. Every time I try to, a message saying I can only use Spotify abroad for 14 days pops up. I've read...

  • Newbie
  • Hi there, I've recently moved to England permanently but I downloaded Spotify in New Zealand. I've been logged out of my account and can't get back in. Every time I try to, a message saying I can onl...
  • agar88
  • Newbie
  • 317 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 317 Views
  • 2 replies
  • 0 likes

HACKED ACCOUNT CHANGED MAIL

Mi hanno rubato l'account cambiandomi password e mail.Per un servizio a pagamento questo e' inaccettabile.

  • Newbie
  • Mi hanno rubato l'account cambiandomi password e mail. Per un servizio a pagamento questo e' inaccettabile.
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes

Issues Logging in with Premium Account / No access at alll

I've reached an impass with my spotify premium main account. Apparently its synched to my facebook account which has been deleted. According to spotify instructions they request i reactivate it, but facebook is not allowing me to reactivate that acco...

  • Newbie
  • I've reached an impass with my spotify premium main account. Apparently its synched to my facebook account which has been deleted. According to spotify instructions they request i reactivate it, but ...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

I cant using spotify

Hello i just moved in another country and i can't use my spotify

  • Newbie
  • Hello i just moved in another country and i can't use my spotify
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

Subscribe to Artists

Hola me gustaria saber si es necesario tener tracks en Spotify para crear mi cuenta como artista?

  • Newbie
  • Hola me gustaria saber si es necesario tener tracks en Spotify para crear mi cuenta como artista?
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Spotify Premium promo subscription 3 months for Php 9.00

Hi. I recently signed up for an account in Spotify and saw that I had 3 days left to sign up for the Php 9.00, 3-month subscription promo. I tried entering my Globe postpaid number but saw that the total amount showing was Php 129.00. I just wanted t...

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  • Newbie
  • Hi. I recently signed up for an account in Spotify and saw that I had 3 days left to sign up for the Php 9.00, 3-month subscription promo. I tried entering my Globe postpaid number but saw that the t...
  • LightBit333
  • Casual Listener
  • 47960 Views
  • 31 replies
  • 16 likes
  • Premium
    Subscription
  • 47960 Views
  • 31 replies
  • 16 likes

Wrong account

So I tried to log in with the email that I always log in with but it showed me another account that is empty and doesn't have all my music on it and it's also the basic free one and I was paying premium. There's nobody I can talk to and I don't know ...

  • Visitor
  • So I tried to log in with the email that I always log in with but it showed me another account that is empty and doesn't have all my music on it and it's also the basic free one and I was paying prem...
  • 155 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
  • 155 Views
  • 0 replies
  • 0 likes

Solved!! Need to delete daughter's account

I've just upgraded to a family account and sent the link to my daughter. However, when she tries to use the link or login to spotify she gets errors. If she tries to use her email address to get a new password, she is told she has logged in via Faceb...

  • Casual Listener
  • I've just upgraded to a family account and sent the link to my daughter. However, when she tries to use the link or login to spotify she gets errors.   If she tries to use her email address to...
  • eliogallaga
  • Newbie
  • 463 Views
  • 3 replies
  • 0 likes
  • Account
  • 463 Views
  • 3 replies
  • 0 likes

Spotify account veranderd van premium naar free

Mijn spotify account is van de 1 op de andere dag veranderd van premium naar free. Ik heb zelf geen aanpassingen gedaan in mijn abonnement. Ik heb een premium account via mijn mobiele abonnement van KPN. Ik ben zelf werkzaam voor KPN en kan zien dat ...

  • Regular
  • Mijn spotify account is van de 1 op de andere dag veranderd van premium naar free.  Ik heb zelf geen aanpassingen gedaan in mijn abonnement. Ik heb een premium account via mijn mobiele abonneme...
  • mgertsen
  • Newbie
  • 3282 Views
  • 13 replies
  • 1 likes
  • 3282 Views
  • 13 replies
  • 1 likes

How do you change your name? (Not username)

So for whatever reason, spotify has my real name on the desktop app - I can't change this. My username is no longer shown for some reason. I'm aware if you log into facebook then it will add your name - I do not have facebook anymore. How do I fix th...

  • Newbie
  • So for whatever reason, spotify has my real name on the desktop app - I can't change this. My username is no longer shown for some reason. I'm aware if you log into facebook then it will add your nam...
  • 143 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 143 Views
  • 0 replies
  • 0 likes

Abo Wechsel

Abo Wechsel von Premium Normal Bezahlung pro mon.9,99 auf 1 Jahr fuer 99,00.Erfolgt die monatl. Umbuchung automatisch die einmaligen 99,00.- habe alles bestaetigt.....oder wird dies jetzt doppelt abgebucht ????? Hilfe..

  • Newbie
  • Abo Wechsel von Premium Normal Bezahlung pro mon.9,99 auf 1 Jahr fuer 99,00.Erfolgt die monatl. Umbuchung automatisch die einmaligen 99,00.- habe alles bestaetigt.....oder wird dies jetzt doppelt abg...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify permanently hijacked

1) I had the spotiamb 0.2.1 issue. 2) I have reset 4 times and deauthed everything and changed my facebook password3) I cannot unlink facebook and I have a Family account subscription.4) I reset this morning again and all morning every hour or so my ...

  • Regular
  • 1) I had the spotiamb 0.2.1 issue.  2) I have reset 4 times and deauthed everything and changed my facebook password 3) I cannot unlink facebook and I have a Family account subscription. 4) I...
  • Alfredo
  • Roadie
  • 429 Views
  • 4 replies
  • 0 likes
  • 429 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Account gehackt

Hallo,mein Spotify Account wurde gehackt. Ich habe es bemerkt, da mein Passwort scheinbar geändert wurde, plötzlich fremde Geräte Zugriff hatten und fremde Playlisten und Songs gespeichert/gefolgt wurden. Meine gesamten gespeicherten Songs sind "gelö...

  • Newbie
  • Hallo, mein Spotify Account wurde gehackt. Ich habe es bemerkt, da mein Passwort scheinbar geändert wurde, plötzlich fremde Geräte Zugriff hatten und fremde Playlisten und Songs gespeichert/gefolgt ...
  • queenbella02
  • Newbie
  • 33255 Views
  • 13 replies
  • 1 likes
  • Account
  • 33255 Views
  • 13 replies
  • 1 likes

Problemas al intentar ingresar en mi cuenta Premium

Por lo general al escuchar musica desde mi dispositivo movil, lo coloco en modo offline, hoy estaba reproduciendo una lista y se me cerro la aplicacion, al volverla a abrir se me habia cerrado la sesion, me meti por la web y le desactive el modo offl...

  • Newbie
  • Por lo general al escuchar musica desde mi dispositivo movil, lo coloco en modo offline, hoy estaba reproduciendo una lista y se me cerro la aplicacion, al volverla a abrir se me habia cerrado la ses...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

playlist teilen

wenn man bei einem androidngeraet auf die Bibliothek dann auf das bild links oben geht dann sieht man da seine Abonnenten und geteilten playkisten. Wie kann man eine selbsterstelle playlist dahin teilen

  • Newbie
  • wenn man bei einem androidngeraet auf die Bibliothek dann auf das bild links oben geht dann sieht man da seine Abonnenten und geteilten playkisten. Wie kann man eine selbsterstelle playlist dahin tei...
  • 203 Views
  • 0 replies
  • 0 likes
  • Other
  • 203 Views
  • 0 replies
  • 0 likes