Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405541 Views
  • 958 replies
  • 107 likes
  • Account
  • 405541 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175316 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175316 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99923 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99923 Views
  • 68 replies
  • 10 likes

Superuser Contribution ingresar a mi cuenta desde plan familiar

PlanPremiumCountryArgentinaDeviceiPhone 7Operating Systemios My Question or IssueMi cuenta pertenece a un plan familiar. Cerré sin querer la sesión en el celular y no puedo volver a ingresar a mi cuenta de Spotify. Solo puedo acceder a las del titula...

  • Visitor
  •   Plan Premium Country Argentina Device iPhone 7 Operating System ios   My Question or Issue Mi cuenta pertenece a un plan familiar. Cerré sin querer la sesión en el celular&nbsp...
  • Lyubka
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Group sessions not shown in Desktop / Random activity on my account

PlanPremiumCountryNetherlands Operating SystemWindows 10, Android 10 My Question or IssueEDIT: I found the cause to be a left over group session, see my post below. This is still a major issue.Starting this morning, random songs start playing while I...

  • Casual Listener
  • Plan Premium Country Netherlands     Operating System Windows 10, Android 10   My Question or Issue EDIT: I found the cause to be a left over group session, see my post below...
  • AnanthKrishna
  • Visitor
  • 4929 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 4929 Views
  • 3 replies
  • 0 likes

Superuser Contribution App keeps attempting to login by itself and goes straight to and password combination is incorrect"

PlanPremiumCountryUkDeviceNote 11 XiaomiOperating SystemAndroid My Question or Issue When I try to login on the app it briefly shows the login screen then automatically tries to login and shows this error message. When I click OK it just goes round a...

  • Casual Listener
  • Plan Premium Country Uk Device Note 11 Xiaomi Operating System Android   My Question or Issue   When I try to login on the app it briefly shows the login screen then automaticall...
  • Lyubka
  • Moderator
  • 1179 Views
  • 1 replies
  • 0 likes
  • Login
  • 1179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quiero vincular mi spotify a facebook

al tratar de vincular mi facebook con spotify dice que mi cuenta de facebook ya está asociada a otra cuenta de spotify, puede ser que lo haya hecho antes pero no recuerdo esa cuenta y no puedo borrarla para poder enlazar la nueva, como puedo solucion...

  • Newbie
  • al tratar de vincular mi facebook con spotify dice que mi cuenta de facebook ya está asociada a otra cuenta de spotify, puede ser que lo haya hecho antes pero no recuerdo esa cuenta y no puedo borrar...
  • Ernestofdezmartin10
  • Visitor
  • 10172 Views
  • 2 replies
  • 0 likes
  • 10172 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlists not syncing to Roku

: All my playlists are missing from Spotify on Roku. It seems my accounts are suddenly not syncing or Spotify doesn't recognise the device. This worked fine until last month.

  • Regular
  • : All my playlists are missing from Spotify on Roku. It seems my accounts are suddenly not syncing or Spotify doesn't recognise the device. This worked fine until last month.
  • AlejaR
  • Moderator
  • 2110 Views
  • 14 replies
  • 6 likes
  • Account
    Premium
  • 2110 Views
  • 14 replies
  • 6 likes

Superuser Contribution Unificar cuentas

Por razones de trabajo tenía dos cuentas, una que iniciaba con correo y la otra con facebook, al intentar unificarlas desapareció toda la información de una de mis cuentas (la creada a partir de facebook) y quisiera conservar las listas de reproducci...

  • Newbie
  • Por razones de trabajo tenía dos cuentas, una que iniciaba con correo y la otra con facebook, al intentar unificarlas desapareció toda la información de una de mis cuentas (la creada a partir de face...
  • Dian
  • Spotify Legend
  • 7937 Views
  • 3 replies
  • 0 likes
  • 7937 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't subscribe to premium; don't want free trial

A few months ago my daughter signed up for the free trial of the premium account using my credit card. I've decided to get a family premium plan as a gift for the family. I created a Spotify account, tried to sign up for the family premium plan, and ...

  • Casual Listener
  • A few months ago my daughter signed up for the free trial of the premium account using my credit card.  I've decided to get a family premium plan as a gift for the family.  I created a Spot...
  • Phil78454854154
  • Casual Listener
  • 11860 Views
  • 15 replies
  • 0 likes
  • Account
    Free
    Premium
  • 11860 Views
  • 15 replies
  • 0 likes

Why I am being charged $1.32 tax when sales tax is $.70?

premium/us/iOS/iPhone 12 pro Tax rate is 7% where I live, $9.99+ $.70 equals $10.**bleep**, not $11.32. It doesn’t say taxes and fees. It says taxes, please explain.

  • Visitor
  •   premium/us/iOS/iPhone 12 pro       Tax rate is 7% where I live, $9.99+ $.70 equals $10.**bleep**, not $11.32.  It doesn’t say taxes and fees. It says taxes, please exp...
  • Jose_M
  • Spotify Star
  • 811 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 811 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me pueden ayudar ya que no me deja entrar al plan familiar de mi hermano

Ya que no hace mucho estaba en el de un vecino pero lo cancelo y entonces mi hermano decidió adquirirlo pero ya no me puede unir

  • Visitor
  • Ya que no hace mucho estaba en el de un vecino pero lo cancelo y entonces mi hermano decidió adquirirlo pero ya no me puede unir
  • OscarDC
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Switching from premium individual to premium duo

My wife just bought premium duo and I joined hers and am now a member of duo. How do I make sure I am still NOT also still paying on my individual premium account? I am using same email as before and showing my same account. Do I need to cancel the o...

  • Visitor
  • My wife just bought premium duo and I joined hers and am now a member of duo.   How do I make sure I am still NOT also still paying on my individual premium account?  I am using s...
  • AdamDam
  • Spotify Star
  • 5286 Views
  • 1 replies
  • 0 likes
  • Premium
  • 5286 Views
  • 1 replies
  • 0 likes

Como apagar dois Álbuns que não são meus que têm músicas minhas só que com

Alguém criou dois Álbuns no Spotify com o meu nome com minhas fotos com minhas músicas só que com outros beats e não fui eu e também não sei quem foi como eu posso tirar esses Álbuns do Spotify

  • Visitor
  • Alguém criou dois Álbuns no Spotify com o meu nome com minhas fotos com minhas músicas só que com outros beats e não fui eu e também não sei quem foi como eu posso tirar esses Álbuns do Spotify
  • Bittencourt
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error adress family account

Hi everyone Open an acess to my brother that keaves with me. Be he cant seem to get his family acciunt validated : "To join this Family plan, you must live at the same address as the plan owner. Make sure your account's country is correct. Learn how....

  • Newbie
  • Hi everyone   Open an acess to my brother that keaves with me. Be he cant seem to get his family acciunt validated : "To join this Family plan, you must live at the same address as the plan ow...
  • Dian
  • Spotify Legend
  • 568 Views
  • 3 replies
  • 1 likes
  • 568 Views
  • 3 replies
  • 1 likes

My starred playlist with over 400 songs has disappeared

I use spotify app on iOS and I used the playlist yesterday and it was there. Now it is gone and is not located in the recovered playlist section to restore. The playlist is still visible through the Spotify App on my Apple Watch, however. How do I fi...

  • Newbie
  • I use spotify app on iOS and I used the playlist yesterday and it was there. Now it is gone and is not located in the recovered playlist section to restore. The playlist is still visible through th...
  • Luan
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

How can I stop auto connection of somebody’s Airdot to premium account?

I have a premium account, however I am logged in with mobile number only. First question- Is it possible to convert that to an account which has password?2nd - If not, how can I restrict someone’s device (Airdot) permanently so that it doesn’t get au...

  • Visitor
  • I have a premium account, however I am logged in with mobile number only. First question- Is it possible to convert that to an account which has password? 2nd - If not, how can I restrict someone’...
  • Jose_M
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Solved!! Hi! is it normal that i can still see my account after deleting it??

when i search my account nothing comes up but when i check accounts that i followed (in old account) i can still see my previous account on their following. thanks in advance.(sorry if grammar is wrong)

  • Newbie
  • when i search my account nothing comes up but when i check accounts that i followed (in old account) i can still see my previous account on their following. thanks in advance. (sorry if grammar is w...
  • Jose_M
  • Spotify Star
  • 1329 Views
  • 1 replies
  • 0 likes
  • 1329 Views
  • 1 replies
  • 0 likes

Over charged

Plan Free/PremiumPremium Country England DeviceS 20+ (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating SystemAndroid (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why have you over charged from Aug 2022 to sep 2022 and take...

  • Visitor
  •       Plan       Free/Premium Premium      Country   England           Device S 20+     (iP...
  • Jose_M
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
  • 173 Views
  • 1 replies
  • 0 likes

Account details page in Turkey shows up in Turkish instead of English

I am a premium user and my preferred language is English but I am currently living in Turkey therefore I changed my account's country to Turkey, however I would like to see all the content in English, which I do except for the account preview page wh...

  • Visitor
  • I am a premium user and my preferred language is English but I am currently living in Turkey therefore I changed my account's country to Turkey, however I would like to see all the content in English...
  • Jose_M
  • Spotify Star
  • 200 Views
  • 1 replies
  • 1 likes
  • 200 Views
  • 1 replies
  • 1 likes

My account on smart phone and Apple iPad are not linked need to link

I have signed up for premium duo on my smart phone but on my Apple iPad it doesn’t appear in my account and I am still getting adds. How do I link the two devices.

  • Visitor
  • I have signed up for premium duo on my smart phone but on my Apple iPad it doesn’t appear in my account and I am still getting adds. How do I link the two devices.
  • Jose_M
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Cannot see Premium Duo Plan after recharge

I recharged for Premium Duo and my account still shows plan for individual. I even have the receipt for payment

  • Visitor
  • I recharged for Premium Duo and my account still shows plan for individual. I even have the receipt for payment
  • Jose_M
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes