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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Elena
  • Moderator
  • 400655 Views
  • 952 replies
  • 107 likes
  • Account
  • 400655 Views
  • 952 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1172126 Views
  • 119 replies
  • 112 likes
  • Account
  • 1172126 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99254 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99254 Views
  • 68 replies
  • 10 likes

Como deixar de usar o Facebook para logar no spotify

Eu tenho uma conta Premium que funciona normalmente, só que eu particularmente não gosto de usar o Facebook para entrar em redes sociais e até e mesmo o Spotify eu sinto meio desconfortável utilizando dessa maneira , gostaria de saber se há alguma fo...

  • Visitor
  • Eu tenho uma conta Premium que funciona normalmente, só que eu particularmente não gosto de usar o Facebook para entrar em redes sociais e até e mesmo o Spotify eu sinto meio desconfortável utilizand...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Account lockout / hijack

Hello, I have been using the same Spotify account for over 10 years. It appears that I have been locked out of my account. I have requested a password reset for my username but I didn't receive the email. I have requested a password reset against my ...

  • Newbie
  • Hello,   I have been using the same Spotify account for over 10 years.  It appears that I have been locked out of my account.  I have requested a password reset for my username but I...
  • morgannamonett
  • Music Fan
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Not enough memory? What?

I just created an account on spotify and got 7 days of premium, but the app says that my cellphone doesn't have enough memory to download the songs even with 6gb of memory free in my external sd. What should I do?

  • Newbie
  • I just created an account on spotify and got 7 days of premium, but the app says that my cellphone doesn't have enough memory to download the songs even with 6gb of memory free in my external sd. Wha...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Superuser Contribution Switching my Spotify off Facebook

How do I unlink my Facebook from my Spotify and make it to where I can just use a user name and login? I deactivated my fb and it keeps signing me in.

  • Newbie
  • How do I unlink my Facebook from my Spotify and make it to where I can just use a user name and login? I deactivated my fb and it keeps signing me in.
  • MonicaM_Bogota
  • Roadie
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

cannot change password!

hi i really need to change my password to spotify, but i am not allowed to do that for some reason. when i created the spotify account, it was linked with facebook, so i cannot change password on spotify's homepage, instead i am supposed to change my...

  • Visitor
  • hi i really need to change my password to spotify, but i am not allowed to do that for some reason. when i created the spotify account, it was linked with facebook, so i cannot change password on spo...
  • robinwest69
  • Newbie
  • 396 Views
  • 5 replies
  • 0 likes
  • 396 Views
  • 5 replies
  • 0 likes

Plano premium

Solicitei o plano premium e efetuei o pagamento ontemQuanto tempo até liberar minha assinatura ?

  • Casual Listener
  • Solicitei o plano premium e efetuei o pagamento ontem Quanto tempo até liberar minha assinatura ?
  • Bittencourt
  • Spotify Star
  • 229 Views
  • 4 replies
  • 0 likes
  • 229 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Facebook connection

why can't i link my facebook to my account? when i press the connect to facebook botton it's saying(under settings - account=: Sorry there has been a temporary error, please try again later. I have also tried to sign up with Facebook but it's just sa...

  • Newbie
  • why can't i link my facebook to my account? when i press the connect to facebook botton it's saying(under settings - account=: Sorry there has been a temporary error, please try again later. I h...
  • MonicaM_Bogota
  • Roadie
  • 1313 Views
  • 1 replies
  • 0 likes
  • 1313 Views
  • 1 replies
  • 0 likes

Cobrança de 10,00 reais duas vezes

Eu ativei o Spotify Premium por 7 dias gratis, poderia usar ate o dia 05/05/2017 sem pagar nada. Alguns dias depois cadastrei meu cartão de credito no Plano Premium R$16,90, Com 30 dias gratis. Poderia cancelar o plano ate dia 31/05/2017 sem pagar na...

  • Newbie
  • Eu ativei o Spotify Premium por 7 dias gratis, poderia usar ate o dia 05/05/2017 sem pagar nada. Alguns dias depois cadastrei meu cartão de credito no Plano Premium R$16,90, Com 30 dias gratis. Poder...
  • Bittencourt
  • Spotify Star
  • 489 Views
  • 2 replies
  • 0 likes
  • 489 Views
  • 2 replies
  • 0 likes

Superuser Contribution WTH Cannot Reset Password?!?

Reallly really rreally frustrating. Have not used spofity in a whille figured I'd give it another try, but with all of these problems I do not see why it would be worth it. I cannot access my account, tried to reset password and i get "could not upda...

  • Newbie
  • Reallly really rreally frustrating.  Have not used spofity in a whille figured I'd give it another try, but with all of these problems I do not see why it would be worth it.  I cannot acces...
  • MonicaM_Bogota
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution missing playlists

Hi recently checked my account and only two of my 15+ playlists are listed. Can you please help me with getting back my missing playlists? Tried to log out and log back in already....

  • Newbie
  • Hi recently checked my account and only two of my 15+ playlists are listed. Can you please help me with getting back my missing playlists? Tried to log out and log back in already....
  • MonicaM_Bogota
  • Roadie
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

I have 2 accounts

When I signed up for premium I happened to be in Japan and just did it quickly on my phone. I thought I was going through my already established account via FB but turns out I set up a new one and I cant figure out if it even has an email linked to i...

  • Newbie
  • When I signed up for premium I happened to be in Japan and just did it quickly on my phone. I thought I was going through my already established account via FB but turns out I set up a new one and I ...
  • morgannamonett
  • Music Fan
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

No puedo registrarme en cuenta familiar

Hola quise registrarme para la cuenta familiar y me salió eso, pero no tengo otra cuenta .. Qué hago?

  • Newbie
  • Hola quise registrarme para la cuenta familiar y me salió eso, pero no tengo otra cuenta .. 😞 Qué hago?
  • osornios
  • Spotify Star
  • 1807 Views
  • 3 replies
  • 0 likes
  • 1807 Views
  • 3 replies
  • 0 likes

Email change

I did everything they said when it came to changing my email, but it won't change at all I can not access my old email account because they want to send a verification text to my old number that I changed. Why isn't it working?

  • Newbie
  • I did everything they said when it came to changing my email, but it won't change at all I can not access my old email account because they want to send a verification text to my old number that I ch...
  • 34073 Views
  • 0 replies
  • 142 likes
  • 34073 Views
  • 0 replies
  • 142 likes

Internal Server Error 500

I just moved from US to Costa Rica and I was able to listen to Spotify until one day it asked me to change my country. So I did. Now when I log in, it says "Error 500: Internal Server Error" Then it says "Someone put a frog in our servers. Sorry abou...

  • Newbie
  • I just moved from US to Costa Rica and I was able to listen to Spotify until one day it asked me to change my country.  So I did.  Now when I log in, it says "Error 500: Internal Server Err...
  • selfiequeen
  • Newbie
  • 6128 Views
  • 4 replies
  • 0 likes
  • Free
    Login
  • 6128 Views
  • 4 replies
  • 0 likes

Can't get past the login page!

Hey! So I'm traveling at the moment, and I tried logging into my Spotify account on my kindle and after I enter my credentials, it gives me the "14 days" notification at the bottom but doesn't actually log in, it stays on the log in page regardless a...

  • Casual Listener
  • Hey! So I'm traveling at the moment, and I tried logging into my Spotify account on my kindle and after I enter my credentials, it gives me the "14 days" notification at the bottom but doesn't actual...
  • Verifiedangel
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • Login
  • 256 Views
  • 2 replies
  • 0 likes

Pagare con Carta Regalo Spotify/ Pay With Giftcard Spoitfy

Salve, io vivo in Germania, e stamattina ho comprato una carta regalo per pagare Spotify, ma quando metto il codice mi dice che la carta regalo non è valida per il mio paese, allora ho messo Spotify in tedesco e ho cambiato le impostazioni mettendo c...

  • Casual Listener
  • Salve, io vivo in Germania, e stamattina ho comprato una carta regalo per pagare Spotify, ma quando metto il codice mi dice che la carta regalo non è valida per il mio paese, allora ho messo Spotify ...
  • Robertomazreku
  • Casual Listener
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Problemas plan Familiar Premium

Estimados, dentro del plan faniliar premium tenia a 5 personas, la cual la semana pasada le enviaron un mail que tenia como subjet "Una actualizacion rapida sobre tu suscripcion" las 5 personas en menos de 2 horas confirmaron la direccion y codigo po...

  • Newbie
  • Estimados, dentro del plan faniliar premium tenia a 5 personas, la cual la semana pasada le enviaron un mail que tenia como subjet "Una actualizacion rapida sobre tu suscripcion" las 5 personas en me...
  • Brander27
  • Newbie
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Spotify Hacked

My spotify has been hacked twice in a week - it is linked to my FB (which is unaffected) - i have changed my FB password twice now and the person can still access it cant even contact Spotify... to discuss it. i have signed all devices out makes no d...

  • Newbie
  • My spotify has been hacked twice in a week - it is linked to my FB (which is unaffected) - i have changed my FB password twice now and the person can still access it   cant even contact Spotif...
  • Robert_W
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • Security
  • 302 Views
  • 1 replies
  • 0 likes

Someone's using account but it's not saying who or where!

My account constantly stops because my 'account is being used somewhere else.'I've already changed my password twice and logged out of all MY devices. What else could this beeeee

  • Newbie
  • My account constantly stops because my 'account is being used somewhere else.' I've already changed my password twice and logged out of all MY devices. What else could this beeeee
  • MattSuda
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

charged twice

hey guys, joined premium for students. admitted my internet did disconnect while subscribing and had to click next twice. today got a card charge twice. can i get this addressed please?

  • Casual Listener
  • hey guys, joined premium for students. admitted my internet did disconnect while subscribing and had to click next twice.   today got a card charge twice. can i get this addressed please? 
  • MattSuda
  • Spotify Star
  • 165 Views
  • 3 replies
  • 0 likes
  • 165 Views
  • 3 replies
  • 0 likes