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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406116 Views
  • 958 replies
  • 107 likes
  • Account
  • 406116 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175845 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175845 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100009 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100009 Views
  • 68 replies
  • 10 likes

Troubles with signing in with Premium Family

Hi everyone,I already have a Premium account but now I want to get the Premium Family so I can share with my family. I have sent an email to the persons I want to join me. But eveytime when they accept the invitation there is a notification that they...

  • Newbie
  • Hi everyone, I already have a Premium account but now I want to get the Premium Family so I can share with my family. I have sent an email to the persons I want to join me. But eveytime when they ...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

family account doesn't work in other country

I recently got an invitation for a family account from my dad, who lives in holland. I live in Italy for the coming 4 months, and so spotify says my account has to be situated in holland as well. Is there any way you can work around this?

  • Newbie
  • I recently got an invitation for a family account from my dad, who lives in holland. I live in Italy for the coming 4 months, and so spotify says my account has to be situated in holland as well. Is ...
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

E-mail offer

Is this mail from spotify? 

  • Newbie
  • Is this mail from spotify?  
  • MartinStoichkov
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • Free
    Subscription
  • 237 Views
  • 1 replies
  • 0 likes

spotify

why i cant play my song at apotify. i paid at cebuana today..

  • Casual Listener
  • why i cant play my song at apotify. i paid at cebuana today..
  • EthanS1
  • Community Legend
  • 195 Views
  • 2 replies
  • 0 likes
  • 195 Views
  • 2 replies
  • 0 likes

Spotify Family Anmelden von Familienmitglieder

Hi Also meine Freundin hat 2 Geschenk Karten bekommen und die eingelöst und das Family Angebot ausgewählt. Wenn Sie hört kann kein anderer höheren. Ausserdem steht da das das Geld über PayPal abgebucht wird. Was kannman sa machen ?

  • Newbie
  • Hi  Also meine Freundin hat 2 Geschenk Karten bekommen und die eingelöst und das Family Angebot ausgewählt. Wenn Sie hört kann kein anderer höheren. Ausserdem steht da das das Geld über PayPal...
  • 318 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 318 Views
  • 0 replies
  • 0 likes

Superuser Contribution Paying twice for one account

Hi My bank statement is showing two payments for Spotify premium per month - for many months and I only have one account. My Itunes statement only shows one payment. I have the only family itunes account making payment. Please can somebody rectify th...

  • Regular
  • Hi   My bank statement is showing two payments for Spotify premium per month - for many months and I only have one account.  My Itunes statement only shows one payment.  I have the o...
  • Beadman
  • Regular
  • 316 Views
  • 4 replies
  • 0 likes
  • Account
  • 316 Views
  • 4 replies
  • 0 likes

Playlists I've made private and also DELETED still showing up publicly

A certain subset of my playlists (those created before 2015) are unresponsive to several changes I've tried to make regarding their availability:1. Changing the playlist from public to secret has no effect and it can still be accessed by searching my...

  • Newbie
  • A certain subset of my playlists (those created before 2015) are unresponsive to several changes I've tried to make regarding their availability: 1. Changing the playlist from public to secret has n...
  • DarkPanda98
  • Music Fan
  • 252 Views
  • 1 replies
  • 0 likes
  • Account
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! Reset my devices

Hi, could you please reset my devices. Thanks in advance. Best regardsgospat83

  • Visitor
  • Hi,   could you please reset my devices. Thanks in advance.   Best regards gospat83
  • user-removed
  • Not applicable
  • 371 Views
  • 4 replies
  • 0 likes
  • 371 Views
  • 4 replies
  • 0 likes

family subscription

I just recently changed my single account to a family one. I got the links for family members but don't really understand how they can log in and sign in for it. How do they go about getting it on their phone and beginning to download their own music...

  • Newbie
  • I just recently changed my single account to a family one. I got the links for family members but don't really understand how they can log in and sign in for it. How do they go about getting it on th...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Premium Family without asking, hacked??

This morning (while I was still asleep) I got a confirmation email saying Welcome to Premium for Family. However, I have a normal Premium account and did not ask for an upgrade to Family.When I went to my account, I also saw 2 invitations waiting for...

  • Visitor
  • This morning (while I was still asleep) I got a confirmation email saying Welcome to Premium for Family. However, I have a normal Premium account and did not ask for an upgrade to Family. When I w...
  • user-removed
  • Not applicable
  • 938 Views
  • 2 replies
  • 0 likes
  • 938 Views
  • 2 replies
  • 0 likes

Family subscription

Hello! How can i invite again a family member that has been "banned" from the plan? We recently join the family subscription a week ago and my brother mistyped the postal code when applying to my invitation to the plan and today he received a mail th...

  • Newbie
  • Hello! How can i invite again a family member that has been "banned" from the plan? We recently join the family subscription a week ago and my brother mistyped the postal code when applying to my inv...
  • Jacob
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! Premium not working

I signed up for the free trial on my spotify app. I entered my credit card number and it told me welcome to premium, gave me a confirmation number and said I will start getting charged on April 15th. I'm not getting a recept in my email and on my acc...

  • Visitor
  • I signed up for the free trial on my spotify app. I entered my credit card number and it told me welcome to premium, gave me a confirmation number and said I will start getting charged on April 15th....
  • Jacob
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

spotify premium trouble

I am having trouble adding another member to our premium account! it keeps saying that they are unable to verify the address or its not the same as the account holder. can someone please assist me?

  • Newbie
  • I am having trouble adding another member to our premium account! it keeps saying that they are unable to verify the address or its not the same as the account holder. can someone please assist me?
  • Jacob
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 148 Views
  • 1 replies
  • 0 likes

Can't find account that I have premium on

I had accidentally signed up for two accounts, on accident, one which I did a free trial on. The free trial is over, and is charging my card, however, for the life of me I cannot figure out the username or password. Is there a way to cancel it via cr...

  • Newbie
  • I had accidentally signed up for two accounts, on accident, one which I did a free trial on. The free trial is over, and is charging my card, however, for the life of me I cannot figure out the usern...
  • Jacob
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

2 accounts and trying to get password

I have a premium account that I lost the password too. So I set up another account to the same email as the first. Now when I request a new password for the first account it doesn't send the form. How do I get back into my first account?

  • Newbie
  • I have a premium account that I lost the password too. So I set up another account to the same email as the first. Now when I request a new password for the first account it doesn't send the form. Ho...
  • Jacob
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Still paying for another account

When i first joined spotify, i paid the monthly fee. In october i joined premium for family and that payment comes from my mums account. Im still paying the $9.99 per month from my own account and cant find how to cancel this. When i look up account ...

  • Newbie
  • When i first joined spotify, i paid the monthly fee. In october i joined premium for family and that payment comes from my mums account. Im still paying the $9.99 per month from my own account and ca...
  • Jacob
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
  • 146 Views
  • 1 replies
  • 0 likes

account lost

yesterday i was forced to reset my spotify password because i somehow got logged off, after resdeting it, i found out that my playlists are all gone and my premium subriscription changed to free. any help? thanks

  • Newbie
  • yesterday i was forced to reset my spotify password because i somehow got logged off, after resdeting it, i found out that my playlists are all gone and my premium subriscription changed to free. any...
  • Jacob
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

My premium subscription is not working and I was charged 3 times

Hi am new to spotify and I subscribed to the premium subscription which charges me monthly. I entered my card information and clicked enter. It stated it would give me a receipt information in my email but I never got it. Also my account info receipt...

  • Visitor
  • Hi am new to spotify and I subscribed to the premium subscription which charges me monthly. I entered my card information and clicked enter. It stated it would give me a receipt information in my ema...
  • LordRollin
  • Community Legend
  • 265 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 265 Views
  • 5 replies
  • 0 likes

Charged for premium

Basically I forgot that it is end of month for my premium. I got charged even though I do not use it spotify anymore. Is there any way to get my money back?

  • Newbie
  • Basically I forgot that it is end of month for my premium. I got charged even though I do not use it spotify anymore. Is there any way to get my money back?
  • Jacob
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • Premium
  • 133 Views
  • 1 replies
  • 0 likes

Invitation code

Hey, I started a family premium account even though I already had premium for myself. My siblings are asking for an invitation code, I don't know where to find the code. Also it's charging me for my normal premium as well as family, even though I'm p...

  • Newbie
  • Hey, I started a family premium account even though I already had premium for myself. My siblings are asking for an invitation code, I don't know where to find the code. Also it's charging me for my ...
  • DarkPanda98
  • Music Fan
  • 2057 Views
  • 2 replies
  • 1 likes
  • 2057 Views
  • 2 replies
  • 1 likes