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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405366 Views
  • 958 replies
  • 107 likes
  • Account
  • 405366 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175235 Views
  • 119 replies
  • 112 likes
  • Account
  • 1175235 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99908 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99908 Views
  • 68 replies
  • 10 likes

Payment doesn't work; can't get premium

I was paying for Spotify Family and usually on the 27th the charge is made to my card, but today (December 27th) the payment wasn't processed correctly and now I don't have Premium. When I tried to get Spotify Family again, it doesn't seem to load th...

  • Newbie
  • I was paying for Spotify Family and usually on the 27th the charge is made to my card, but today (December 27th) the payment wasn't processed correctly and now I don't have Premium. When I tried to g...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

subscription problem

i have made payment for premium and my account wasnt able to switch to premium

  • Newbie
  • i have made payment  for premium and my account wasnt able to switch to premium
  • WillTheHo
  • Newbie
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Abonnement

mon abonnement Premium est interrompu suite à l'expiration de ma carte bancaire. Je dois donc créer un nouvel abonnementr. Comment récupérer mes playlists?

  • Newbie
  • mon abonnement Premium est interrompu suite à l'expiration de ma carte bancaire. Je dois donc créer un nouvel abonnementr. Comment récupérer mes playlists?
  • jaspe001
  • Newbie
  • 558 Views
  • 2 replies
  • 0 likes
  • 558 Views
  • 2 replies
  • 0 likes

Solved!! por que minha pagamento não e valido por 3 meses

Recebi varios email, com uma promoção de 16,90 por 3 meses, assinei ea promotion so e valida por 1 mes, gostaria de saber o porque?

  • Casual Listener
  • Recebi varios email, com uma promoção de 16,90 por 3 meses, assinei ea promotion so e valida por 1 mes, gostaria de saber o porque?
  • Andersonwendell
  • Casual Listener
  • 299 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 299 Views
  • 2 replies
  • 0 likes

Superuser Contribution username and mail adress problem

HiI have not used my account for a month and today i wanted to open my spotify but i can't access it. Somehow it's like my mail adress was deleted or something. I think my username is valid (ovuncbakkaloglu) but whenever i try it said ''password is i...

  • Visitor
  • Hi I have not used my account for a month and today i wanted to open my spotify but i can't access it. Somehow it's like my mail adress was deleted or something. I think my username is valid (ovuncb...
  • JuanSebastian
  • Roadie
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify family

Waarom kan mijn zusje niet deelnemen aan spotify familie? ze woont op het zelfde adres en dat vullen we ook in alleen er word aangegeven dat jullie het niet ku=nnen verifieren?

  • Newbie
  • Waarom kan mijn zusje niet deelnemen aan spotify familie? ze woont op het zelfde adres en dat vullen we ook in alleen er word aangegeven dat jullie het niet ku=nnen verifieren?
  • JuanSebastian
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Familiar Premium

Tengo un plan familiar premium de $ 4.649,00. (Chile), pero el banco me cobra por la conversion a USD alrededor de $7.000,00 por lo que termino pagando casi $11.649,00 !!!!!!! ¿Como puede ser esto?

  • Newbie
  • Tengo un plan familiar premium de $ 4.649,00. (Chile), pero el banco me cobra por la conversion a USD alrededor de $7.000,00 por lo que termino pagando casi $11.649,00 !!!!!!! ¿Como puede ser ...
  • JuanSebastian
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged 3 times in one day when accounts been cancelled over a month

I was just charged 3 times today even thoe i have not had premium for over a month so I got on Spotify to see if they did indeed give my premium again and I don't I still have a free membership I have tried to contact Spotify but was only sent some c...

  • Newbie
  • I was just charged 3 times today even thoe i have not had premium for over a month so I got on Spotify to see if they did indeed give my premium again and I don't I still have a free membership I hav...
  • JuanSebastian
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Unable to login on galaxy x6

Attempting to login on galaxy s6 edge (android ver 6.0.1). Keep getting no internet connection while device is connected via wifi.

  • Newbie
  • Attempting to login on galaxy s6 edge (android ver 6.0.1).  Keep getting no internet connection while device is connected via wifi.
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

Superuser Contribution Most bizarre subscription service I have ever dealt with.

Let me start off with that Spotify is a very well made service and I enjoyed my time with my free account. So much in fact that I decided to support you with a subscription, purely for the service that you thus far offered me. That is when the proble...

  • Casual Listener
  • Let me start off with that Spotify is a very well made service and I enjoyed my time with my free account. So much in fact that I decided to support you with a subscription, purely for the service th...
  • RBFranklin
  • Casual Listener
  • 246 Views
  • 2 replies
  • 1 likes
  • 246 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't purchase Spotify Primium

Hi! I want to purchase Spotify Premium but when I enter my credit card which is registered in Columbia, a warning shows up saying that Spotify isn't available in my country yet. The thing is that as far as I know, Spotify is already available in Colu...

  • Newbie
  • Hi! I want to purchase Spotify Premium but when I enter my credit card which is registered in Columbia, a warning shows up saying that Spotify isn't available in my country yet. The thing is that as ...
  • JuanSebastian
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family member issue

Hello, I manage a Premium for Family account with 5 other family member accounts. I got on today, and noticed my sister's account was no longer on the list of members. However, when we get on to her account Spotify says that she defintely is part of ...

  • Newbie
  • Hello,    I manage a Premium for Family account with 5 other family member accounts. I got on today, and noticed my sister's account was no longer on the list of members. However, when we...
  • JuanSebastian
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Premium not working

I logged onto my Spotify app an noticed that my payment wasn't updated and my premium had been pasued. I then attempted to pay for it and the payment went through. I was charged on my bank account but did not receive an email with a receipt. I have t...

  • Newbie
  • I logged onto my Spotify app an noticed that my payment wasn't updated and my premium had been pasued. I then attempted to pay for it and the payment went through. I was charged on my bank account bu...
  • JuanSebastian
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium
  • 148 Views
  • 1 replies
  • 0 likes

I got 2 spotify account how can i combine them

1st account created as new user and 2nd is i started by using facebook as a loginWhen i try to connect 1st account to fb it got an errorPlease help

  • Newbie
  • 1st account created as new user and 2nd is i started by using facebook as a login When i try to connect 1st account to fb it got an error Please help
  • KatesHere
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution souscription premium à 0,99 € / mois ne fonctionne pas

Bonjour j'ai souscrit il y a 2 jours un abonnement premium à 0,99 € en suivant le lien d'un message spotify, la carte est débitée mais premium ne fonctionne pas. Je n'ai eu de mail reçu de la part de spotify... comment faire pour que ça marche vite ?...

  • Newbie
  • Bonjour   j'ai souscrit il y a 2 jours un abonnement premium à 0,99 € en suivant le lien d'un message spotify, la carte est débitée mais premium ne fonctionne pas. Je n'ai eu de mail reçu de l...
  • JuanSebastian
  • Roadie
  • 290 Views
  • 1 replies
  • 0 likes
  • Premium
  • 290 Views
  • 1 replies
  • 0 likes

Cobrança indevida

Adiquiri o pacote promocional de 3 meses por R$ 1,99 mas veio cobrando R$ 10,00 no cartão. Como procedo?

  • Newbie
  • Adiquiri o pacote promocional de 3 meses por R$ 1,99 mas veio cobrando R$ 10,00 no cartão. Como procedo?
  • Bittencourt
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Come passare da premium a premium for family

Buongiorno,Volevo sapere come si fa a passare da un abbonamento premium (che ho attivato da ormai un anno) ad un abbonamento premium for family.Se io sottoscrivo l'abbonamento premium for family (con una carta prepagata diversa da quella legata al mi...

  • Newbie
  • Buongiorno, Volevo sapere come si fa a passare da un abbonamento premium (che ho attivato da ormai un anno) ad un abbonamento premium for family. Se io sottoscrivo l'abbonamento premium for family ...
  • Bittencourt
  • Spotify Star
  • 19732 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 19732 Views
  • 1 replies
  • 0 likes

Solved!! upgrading to family plan when subscribed through Rogers

Hello, I have a subscription through my Rogers account and im trying to upgrade to the family plan. As far as I can tell it seems I can't do this without unsubscribing and resubscribing through spotify. While this seems silly to me I am willing to do...

  • Newbie
  • Hello,   I have a subscription through my Rogers account and im trying to upgrade to the family plan.  As far as I can tell it seems I can't do this without unsubscribing and resubscribin...
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
  • 235 Views
  • 1 replies
  • 0 likes