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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80523 Views

9 replies

2 likes

Account
Login
  • 80523 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654226 Views

13 replies

4 likes

Account
  • 654226 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734768 Views

18 replies

29 likes

  • 734768 Views
  • 18 replies
  • 29 likes

Sharing a stream

Hi All!At my office we have several computers with individual Spotify accounts. If we want the same music streamed to several different devices, is that possible? Thanks for any input,Jörgen

Casual Listener

Hi All! At my office we have several computers with individual Spotify accounts. If we want the same music streamed to several different devices, is that possible?   Thanks for any input, Jö...

Erik96

Regular

209 Views

1 replies

0 likes

Other
  • 209 Views
  • 1 replies
  • 0 likes

I did not get premium

I payed two times for spotify premium (3months) and I don't have premium but It took my money twice from my bank account

Casual Listener

I payed two times for spotify premium (3months) and I don't have premium but It took my money twice from my bank account

Maxim

Spotify Star

329 Views

5 replies

0 likes

  • 329 Views
  • 5 replies
  • 0 likes

Solved!! "Looks like you've already taken a similar offer"

I have a prepaid Visa Giftcard, and purchased a subscription for my sister. I wanted to purchase a subscription for premium for myself, however it says "Looks like You've already purchased a similar offer". Is there anyway i can fix this issue?

Newbie

I have a prepaid Visa Giftcard, and purchased a subscription for my sister.  I wanted to purchase a subscription for premium for myself, however it says "Looks like You've already purchased a s...

Maxim

Spotify Star

4428 Views

1 replies

0 likes

Account
Premium
Subscription
  • 4428 Views
  • 1 replies
  • 0 likes

iTunes Card

Every single time i've tried paying for premium, Spotify takes the money off of my iTunes account and doesn't upgrade me to premium.

Newbie

Every single time i've tried paying for premium, Spotify takes the money off of my iTunes account and doesn't upgrade me to premium.

Maxim

Spotify Star

251 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Subscription
  • 251 Views
  • 1 replies
  • 0 likes

$0.99 subscription for 3 months

O could not obtain the $0.99 subscription for 3 months. Why was my card still charged? If in any case I am not elegible, why did Spotify received the payment? How can I get reimbursed?

Newbie

O could not obtain the $0.99 subscription for 3 months. Why was my card still charged? If in any case I am not elegible, why did Spotify received the payment? How can I get reimbursed?

Maxim

Spotify Star

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo iniciar sesion

Mi cuenta es premium pero no puedo iniciar sesión en el navegador ni en la app

Newbie

Mi cuenta es premium pero no puedo iniciar sesión en el navegador ni en la app

RodrigoPalma

Roadie

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Spotify keeps playing a hated song over and over

I use Spotify Running, but can't use the "personal playlist" feature - its ruined. it keeps playing Modest Mouse and Ramones tracks over and over, sometimes back to back, one time four in a row - and not the good tracks, some of the worst stuff eithe...

Casual Listener

I use Spotify Running, but can't use the "personal playlist" feature - its ruined. it keeps playing Modest Mouse and Ramones tracks over and over, sometimes back to back, one time four in a row - and...

596 Views

0 replies

2 likes

Premium
  • 596 Views
  • 0 replies
  • 2 likes

Brand new card, Never been a subscriber, yet still being charged.

Card, never been a Subscriber, yet still being charged. I have created a Spotify account back in 2014. Never used it. But TWICE now I had to cnacel my debit card on account of fraudulent chrges from Spotify. I dont have a second account. How could I ...

Newbie

Card, never been a Subscriber, yet still being charged.   I have created a Spotify account back in 2014. Never used it. But TWICE now I had to cnacel my debit card on account of fraudulent chr...

bigjonb1970

Visitor

365 Views

2 replies

0 likes

  • 365 Views
  • 2 replies
  • 0 likes

3 month plan/Family plan subscription problem

About 2 weeks ago I purchased the 3 month 99¢ plan with Spotify (Proof below). Today I was curious about the family plan and I while looking at the plan I accidentaly clicked it and signed up? It didn't even ask for confirmation. Either way I tried t...

Newbie

About 2 weeks ago I purchased the 3 month 99¢ plan with Spotify (Proof below). Today I was curious about the family plan and I while looking at the plan I accidentaly clicked it and signed up? It did...

2CARTER2

Newbie

220 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Poor service, I can not hear my songs.

I want to cancel my subscription, the service is terrible, I can not hear my songs, I want a refund.

Newbie

I want to cancel my subscription, the service is terrible, I can not hear my songs, I want a refund.

RodrigoPalma

Roadie

240 Views

1 replies

0 likes

Account
Subscription
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago una cuenta premium, pero no se de que cuenta es...

Tengo varias cuentas en Spotify, seguramente, habre pagado premium de algunas de esas cuentas, pero lo que no recuerdo es en cual, el tema es que cada mes, me llega que tengo que pagar el premium de Spotify, pero no se de que cuenta es. Si alguien pu...

Newbie

Tengo varias cuentas en Spotify, seguramente, habre pagado premium de algunas de esas cuentas, pero lo que no recuerdo es en cual, el tema es que cada mes, me llega que tengo que pagar el premium de ...

RodrigoPalma

Roadie

238 Views

1 replies

0 likes

Account
Other
Subscription
  • 238 Views
  • 1 replies
  • 0 likes

Facebook created account showing wrong email.

The wrong email address is linked to my account and one i havent used in years. i created my account recently and that email hasnt been assigned to my facebook in years. not sure how it even got there? dont want to post emails publicly in post either...

Visitor

The wrong email address is linked to my account and one i havent used in years. i created my account recently and that email hasnt been assigned to my facebook in years. not sure how it even got ther...

crematedman

Community Legend

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting 3 months of Spotify Premium for 99 cents during the 7-day trial period?

As far as I know, after completing the 7-days trial I will not be eligible for the 99 cents deal for 3 months. However, I accidentally clicked on the 7-day free trial today in app and still signed up for the 99 cents for 3 months deal anyways online....

Newbie

As far as I know, after completing the 7-days trial I will not be eligible for the 99 cents deal for 3 months. However, I accidentally clicked on the 7-day free trial today in app and still signed up...

RodrigoPalma

Roadie

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Getting Premium with American Express

I'm trying to sign up for Spotify premium using an American Express credit card which has a 4 digit security code, however when I go to type the number in, sporty only allows me to type 3 letters. Anyone know what to do?

Newbie

I'm trying to sign up for Spotify premium using an American Express credit card which has a 4 digit security code, however when I go to type the number in, sporty only allows me to type 3 letters. An...

Bittencourt

Spotify Star

2939 Views

1 replies

0 likes

  • 2939 Views
  • 1 replies
  • 0 likes

Month in Music Notification missing for November

I recently upgraded to Premium and have had no issues. At the beginning of November, I got a "Month in Music" email that had a breakdown of all my most listened to stuff and various statistics from the month of October. It was awesome. But I haven't ...

Newbie

I recently upgraded to Premium and have had no issues. At the beginning of November, I got a "Month in Music" email that had a breakdown of all my most listened to stuff and various statistics from t...

glimmeronfire

Newbie

308 Views

1 replies

1 likes

Premium
Subscription
  • 308 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family Plan Issue - Can't sign up family

Hello. I signed up for the family plan and are unable to get anyone on the plan. Successful Steps...- I sent the invite- invites received- link worked and promo code populated- added family member added their info PROBLEM...- After the name / address...

Newbie

Hello. I signed up for the family plan and are unable to get anyone on the plan.   Successful Steps... - I sent the invite - invites received - link worked and promo code populated - added...

user-removed

Not applicable

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

password

I need access to one of my Spotify accounts but i forgot the password and i forgot the password to the email i used is there any way you can help?

Newbie

I need access to one of my Spotify accounts but i forgot the password and i forgot the password to the email i used is there any way you can help?    

crematedman

Community Legend

255 Views

1 replies

0 likes

Account
  • 255 Views
  • 1 replies
  • 0 likes

2 accounts.

I paid for an upgrade. But apparently I have 2 accounts. One w my playlists hat I can't use. And one paid account w no playlists. Help!

Newbie

I paid for an upgrade. But apparently I have 2 accounts. One w my playlists hat I can't use. And one paid account w no playlists. Help!

Jacob

Community Legend

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes