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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405877 Views
  • 958 replies
  • 107 likes
  • Account
  • 405877 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175641 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175641 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99967 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99967 Views
  • 68 replies
  • 10 likes

Help reconnect to Spotify

I cancelled today but now want to keep you. Help!

  • Newbie
  • I cancelled today but now want to keep you. Help!
  • Bearfootrecords
  • Community Legend
  • 811 Views
  • 1 replies
  • 0 likes
  • Account
  • 811 Views
  • 1 replies
  • 0 likes

I am unable to log in to desktop spotify program.

I am able to log in to my android spotify app and this forum but not my desktop spotify app. I am sure that I am entering my username and password properly.

  • Newbie
  • I am able to log in to my android spotify app and this forum but not my desktop spotify app. I am sure that I am entering my username and password properly.
  • Bearfootrecords
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 218 Views
  • 1 replies
  • 0 likes

2 accounts in 2 different countries been charged

I had one FREE account over in Italy which I've never got the premium.Years later, I got a new account in Ireland which I got the premium for a month only, but, I was charges twice. I cancelled after a month and I've just notice that I've been charge...

  • Regular
  • I had one FREE account over in Italy which I've never got the premium. Years later, I got a new account in Ireland which I got the premium for a month only, but, I was charges twice. I cancelled aft...
  • gabree00
  • Regular
  • 525 Views
  • 9 replies
  • 0 likes
  • 525 Views
  • 9 replies
  • 0 likes

Superuser Contribution Suscripción premium estudiante no actualizada

Hola a todos!Mi suscripición a Spotify Premium como estudiante caducaba el 14 de Octubre. Hace un mes renové mi suscripción para seguir disfrutando del descuento, pero creo que algo debí hacer mal porque acabo de ver que me han cobrado la tarifa comp...

  • Casual Listener
  • Hola a todos! Mi suscripición a Spotify Premium como estudiante caducaba el 14 de Octubre. Hace un mes renové mi suscripción para seguir disfrutando del descuento, pero creo que algo debí hacer mal ...
  • Maodesa16
  • Casual Listener
  • 1322 Views
  • 2 replies
  • 0 likes
  • 1322 Views
  • 2 replies
  • 0 likes

Buying a gift subscription for someone in another country

I would like to buy a subscription for myself, and I live in the US, and also buy one for my SO, who lives in Chile right now. Feel free to post if this is feasible. Currently, my feasible solution is to buy $10+ iTunes gift cards and send them to my...

  • Visitor
  • I would like to buy a subscription for myself, and I live in the US, and also buy one for my SO, who lives in Chile right now. Feel free to post if this is feasible.   Currently, my feasible s...
  • Maxim
  • Spotify Star
  • 1540 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 1540 Views
  • 5 replies
  • 0 likes

Spoty premium

Hi. I wanted to tell you that last month I tried spotify premium free for 30 days. Before the end of the month I canceled my subscrition bescause I didn't want to pay it, but I have seen i do it. why? Can you help me please??

  • Newbie
  • Hi. I wanted to tell you that last month I tried spotify premium free for 30 days. Before the end of the month I canceled my subscrition bescause I didn't want to pay it, but I have seen i do it. why...
  • Crisparas14
  • Newbie
  • 560 Views
  • 2 replies
  • 0 likes
  • 560 Views
  • 2 replies
  • 0 likes

Two Accounts - One Paid, One Not...

Please help. My Premium account is connected to an old work email. I have a free account connected to my actual personal email and my facebook account. I would like my Premium account to be linked to my gmail/facebook account and not my old work emai...

  • Visitor
  • Please help. My Premium account is connected to an old work email.   I have a free account connected to my actual personal email and my facebook account.   I would like my Premium accou...
  • sakura08
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! Facebook and Student Offer

Hi, i deleted my FB-Account who was connected with UNIDAYS for 50% Off ->>> 4,99€ per Month. Now i wanna create a new Account without FB and Spotify says, my Unidays Account was connected to an old Spotify Accounf (with FB)WHat now?

  • Casual Listener
  • Hi,   i deleted my FB-Account who was connected with UNIDAYS for 50% Off ->>> 4,99€ per Month. Now i wanna create a new Account without FB and Spotify says, my Unidays Account was con...
  • sakura08
  • Roadie
  • 362 Views
  • 3 replies
  • 0 likes
  • 362 Views
  • 3 replies
  • 0 likes

Can't change accept Family plan after changing country

Long story short... I signed up for Premium Spotify when I was working and living in the US a little over a year ago. Now that I've moved back to Canada and my family wants to share a Spotify family plan with me, they can't add me because my account ...

Screen Shot 2016-10-26 at 1.25.13 PM.png Screen Shot 2016-10-26 at 1.11.36 PM.png
  • Newbie
  • Long story short... I signed up for Premium Spotify when I was working and living in the US a little over a year ago. Now that I've moved back to Canada and my family wants to share a Spotify family ...
  • sakura08
  • Roadie
  • 669 Views
  • 1 replies
  • 0 likes
  • Account
  • 669 Views
  • 1 replies
  • 0 likes

Spotify Family Upgrade from Premium

The Spotify family FAQ says gift cards cannot be used for Spotify family. It also says if I'm an existing Spotify premium user I will not lose what has been paid into my current premium subscription when converting to Spotify family. This seems like ...

  • Casual Listener
  • The Spotify family FAQ says gift cards cannot be used for Spotify family. It also says if I'm an existing Spotify premium user I will not lose what has been paid into my current premium subscription ...
  • sakura08
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
  • 182 Views
  • 1 replies
  • 0 likes

Trouble changing facebook account

When I try to disconnect my spotify to my facebook account following the steps at spotify.com it doesn't work. When I click into setting-sosial, it doesn't stand "disconnect from facebook". Check the photo for what i says in my phone. I have aldo tri...

  • Newbie
  • When I try to disconnect my spotify to my facebook account following the steps at spotify.com it doesn't work. When I click into setting-sosial, it doesn't stand "disconnect from facebook". Check the...
  • sakura08
  • Roadie
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
  • 154 Views
  • 1 replies
  • 0 likes

refund or my premium back

I accidently gave up on my premium and I now regret it, is it any possible to get it back. Either a refund or my premium back. Last time I paid was on 10 oct and its now 26 oct. I really need help quickly or other way of communicating with spotifyTha...

  • Newbie
  • I accidently gave up on my premium and I now regret it, is it any possible to get it back. Either a refund or my premium back. Last time I paid was on 10 oct and its now 26 oct.    I real...
  • sakura08
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Unable to login to Spotify account after Facebook account was locked

Help! I've been locked out of my facebook account. Now I can't access my Spotify account and use my playlists. Even when my girlfriend is logged in, she can't even search for the playlists on my account. I don't want to lose my playlists forever! I'd...

  • Newbie
  • Help! I've been locked out of my facebook account. Now I can't access my Spotify account and use my playlists. Even when my girlfriend is logged in, she can't even search for the playlists on my acco...
  • sakura08
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
  • 179 Views
  • 1 replies
  • 0 likes

Not able to log in

I tried to click log in with facebook on my spotify for the past 2 days and it is not letting me log in. Facebook says I have already authorized Spotify and then when I click ok, a dialogue box pops up that says, "login failed. Unable to login, eithe...

  • Newbie
  • I tried to click log in with facebook on my spotify for the past 2 days and it is not letting me log in. Facebook says I have already authorized Spotify and then when I click ok, a dialogue box pops ...
  • sakura08
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Unable to Upgrade with PayPal

I'm can't upgrade to premium with my PayPal. Everytime it get through all the paypal log in information it just loops me back to where I have to input my postal code. I've tried everything but it just doesn't work. I did have another spotify account ...

  • Newbie
  • I'm can't upgrade to premium with my PayPal.   Everytime it get through all the paypal log in information it just loops me back to where I have to input my postal code. I've tried everything b...
  • sakura08
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! A hacker got into my account, changed my email address and password, how can I resolve this?

I can't figure out how to contact user support from Spotify so I resort to posting here hopefully you all can understand my problem.I sign in via Facebook and I pay for premium, however I need access to my email and password that they changed it from...

  • Visitor
  • I can't figure out how to contact user support from Spotify so I resort to posting here hopefully you all can understand my problem. I sign in via Facebook and I pay for premium, however I need acce...
  • sakura08
  • Roadie
  • 474 Views
  • 7 replies
  • 0 likes
  • Account
    Security
  • 474 Views
  • 7 replies
  • 0 likes

Cancel free trial

So I inputted my payment info to get 30 days of free premium, but after it was accepted, rather 30 days it expires tomorrow. I want to cancel it now. How though?

  • Newbie
  • So I inputted my payment info to get 30 days of free premium, but after it was accepted, rather 30 days it expires tomorrow. I want to cancel it now. How though?
  • sakura08
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Cobrança duplicada

Foi cobrado a inscrição duas vezes e minha conta não atualizou para premiun

  • Casual Listener
  • Foi cobrado a inscrição duas vezes e minha conta não atualizou para premiun
  • sakura08
  • Roadie
  • 292 Views
  • 4 replies
  • 0 likes
  • 292 Views
  • 4 replies
  • 0 likes

Is Spotify now just a con to steal money from people

I logged in to my free account, signed up for premium so spotify happy to take my money as soon as they did i have become locked out of my account and it wont accept my log in or password. Think they so big now they can steal millions and people cant...

  • Casual Listener
  • I logged in to my free account, signed up for premium so spotify happy to take my money as soon as they did i have become locked out of my account and it wont accept my log in or password.  Thin...
  • jonescooke21
  • Casual Listener
  • 210 Views
  • 2 replies
  • 0 likes
  • 210 Views
  • 2 replies
  • 0 likes

Add support for Google ChromeCast

I've tried for multiple times to input my credit card information, but payment never concludes. I'm very frustrated as I can't get the premium.

  • Casual Listener
  • I've tried for multiple times to input my credit card information, but payment never concludes. I'm very frustrated as I can't get the premium.
  • Anauyla
  • Casual Listener
  • 232 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 232 Views
  • 3 replies
  • 0 likes