Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1703 Views
  • 0 replies
  • 7 likes
  • Security
  • 1703 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446571 Views
  • 970 replies
  • 108 likes
  • Account
  • 446571 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199314 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199314 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108498 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108498 Views
  • 72 replies
  • 11 likes

Superuser Contribution Premium (family) subscriptions - Missery

Yesterday I downloaded Spotify on my iPhone. Started with one week free Premium trial. My son also wanted to try so he downloaded the app too. Logged in with my credentials (I guess). So we found ourselves in the situation that it was either his devi...

  • Newbie
  • Yesterday I downloaded Spotify on my iPhone. Started with one week free Premium trial. My son also wanted to try so he downloaded the app too. Logged in with my credentials (I guess). So we found our...
  • Anyk17
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play music - not available

Currently having trouble streaming music. Says music isn't available. Happening intermittently. Even in the same connection. Is something up with my account?? Help!

  • Newbie
  • Currently having trouble streaming music. Says music isn't available. Happening intermittently. Even in the same connection. Is something up with my account?? Help!
  • Anyk17
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleting an account with collaborative playlists

I have two Spotify accounts and want to delete one of them. However the account I'm deleting has a playlist on it that is set to be collaborative and shared with my account that I'm keeping. Will the playlist still be available for me to listen to on...

  • Visitor
  • I have two Spotify accounts and want to delete one of them. However the account I'm deleting has a playlist on it that is set to be collaborative and shared with my account that I'm keeping. Will the...
  • Anyk17
  • Spotify Star
  • 801 Views
  • 1 replies
  • 0 likes
  • 801 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Confused when Updating Payment Method

I currently have a subscription for Spotify premium. I was on a student membership until May, when I graduated and changed to regular premium. Today I was trying to change my paymment method for my account, and it kept taking me to a page that was fo...

  • Newbie
  • I currently have a subscription for Spotify premium. I was on a student membership until May, when I graduated and changed to regular premium.   Today I was trying to change my paymment method...
  • Anyk17
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify login

So I have several accounts with Spotify and for one of them I have a student subscription and I cannot find what email I used for the account

  • Newbie
  • So I have several accounts with Spotify and for one of them I have a student subscription and I cannot find what email I used for the account
  • Anyk17
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Abroad: listening offline

Hi, I'm living abroad for three months and I want to listen to music when I'm out and about. I have a premium account, but my access to offline accounts won't work. I've changed my location to Mexico, where I am living, but nada! Any help?

  • Newbie
  • Hi,   I'm living abroad for three months and I want to listen to music when I'm out and about. I have a premium account, but my access to offline accounts won't work. I've changed my location ...
  • Anyk17
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hit not now for terms and conditions

Hi, Opening the spotify app for iOS this morning, just got a terms and conditions update.I inadvertantly hit the not now button, but I don't see how I can accept the terms and conditions back...

  • Newbie
  • Hi,   Opening the spotify app for iOS this morning, just got a terms and conditions update. I inadvertantly hit the not now button, but I don't see how I can accept the terms and conditions b...
  • Anyk17
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discount Family Subscriptions!

Hi i recently updated my payment info for my family subscription. now my girlfriend is not on it anymore . How do we fix it

  • Newbie
  • Hi i recently updated my payment info for my family subscription. now my girlfriend is not on it anymore . How do we fix it
  • Anyk17
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo entrar na minha conta

Eu tinha uma conta Premium em dois celulares diferentes depois resolvi fazer uma conta família e convidei a outra pessoa para fazer uma conta e entrar no meu plano família ela fez a inscrição e tudo mais. Mas agora ela não consegue entrar no App com ...

  • Newbie
  • Eu tinha uma conta Premium em dois celulares diferentes depois resolvi fazer uma conta família e convidei a outra pessoa para fazer uma conta e entrar no meu plano família ela fez a inscrição e tudo ...
  • Anyk17
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Requesting Help

GuysI have a question? So iIwas importing songs from the Web that cannot be found on Spotify and I make a playlist out of it and make it public. The problem is that my friend can see the playlist but there is no songs in it? Can some of you guys tell...

  • Newbie
  • GuysI have a question? So iIwas importing songs from the Web that cannot be found on Spotify and I make a playlist out of it and make it public. The problem is that my friend can see the playlist b...
  • Anyk17
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Premium
  • 172 Views
  • 1 replies
  • 0 likes

Credit card is valid but not being accepted

My credit card is valid (I can use it for everything else) but spotify says they can't process the payment. I've got two days before my premium is canceled so if someone could help that would be nice

  • Casual Listener
  • My credit card is valid (I can use it for everything else) but spotify says they can't process the payment. I've got two days before my premium is canceled so if someone could help that would be nice
  • KatesHere
  • Community Legend
  • 706 Views
  • 11 replies
  • 0 likes
  • Account
  • 706 Views
  • 11 replies
  • 0 likes

Superuser Contribution Spotify family - need more information

Hello ! I wanted to subscribe to the spotify family offer. The thing is, we all live at the same adress, but I am doing a year abroad for my studies (we live in France and I am in Sweden for one year).Are we still eligible for the family offer ? Or w...

  • Newbie
  • Hello !    I wanted to subscribe to the spotify family offer.  The thing is, we all live at the same adress, but I am doing a year abroad for my studies (we live in France and I am ...
  • Anyk17
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Personal email and facebook email.

Hi, i first subscribed spotify with my personal email. Then i linked it with my facebook, that has a different email. Now i want to change the email that i have in my spotify account (personal email, the one i used first) to my facebook email (the on...

  • Newbie
  • Hi,   i first subscribed spotify with my personal email. Then i linked it with my facebook, that has a different email. Now i want to change the email that i have in my spotify account (person...
  • user-removed
  • Not applicable
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Change my Country

Hi guys, I would like to change my subscription country, but Spotify doesn't want.So, I lived in USA and I created an account. Now I'm back in Switzerland. I want to change my Spotify country (and use the Account Family with my mother), so I started ...

  • Newbie
  • Hi guys,   I would like to change my subscription country, but Spotify doesn't want. So, I lived in USA and I created an account. Now I'm back in Switzerland. I want to change my Spotify...
  • Maxim
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Solved!! Gift card undelivered

Hi Community!I purchased a Spotify gift e-card for Spotify Premium to send to my niece for her birthday. I set the date to September 16th, last Friday. So far, she has not received her gift card and the payment passed on my credit card.I wrote to the...

  • Casual Listener
  • Hi Community! I purchased a Spotify gift e-card for Spotify Premium to send to my niece for her birthday. I set the date to September 16th, last Friday. So far, she has not received her gift card an...
  • ayrinpeace
  • Casual Listener
  • 618 Views
  • 6 replies
  • 1 likes
  • 618 Views
  • 6 replies
  • 1 likes

still messed up!

I am getting mad I thought this link was to a phone number. I still have free Spotify and still paid and here it is day 2 I want a refund! I'm done! I paid for nothing at all and you all are giving me the run around. I am tired of this when you proce...

  • Music Fan
  • I am getting mad I thought this link was to a phone number. I still have free Spotify and still paid and here it is day 2 I want a refund! I'm done! I paid for nothing at all and you all are giving m...
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Cannot login to change my country

Hi, I need some help for my spotify account.I made an account in US but I moved to Japan recently.Spotify finally started the service in Japan so I tried to login and change my country so that I could keep on using it.However, I cannot login neither ...

  • Newbie
  • Hi, I need some help for my spotify account. I made an account in US but I moved to Japan recently. Spotify finally started the service in Japan so I tried to login and change my country so that I ...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Solved!! Email address already in use

Hi there, I wanted to change my spotify name but since that is just not possible I wanted to make a new account. Since the email address that I used for the first account is still the one that I use today, I changed it. Next I go to the sign up page ...

  • Casual Listener
  • Hi there,   I wanted to change my spotify name but since that is just not possible I wanted to make a new account. Since the email address that I used for the first account is still the one th...
  • qiuwey
  • Casual Listener
  • 550 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 550 Views
  • 1 replies
  • 0 likes

No premium on android

Hello,I've a premium account on spotify and on my windows pc I see on the top of the programm stays 'spotify premium'.Everything ok. BUT,Now I download it on my smartphone and log in but there is no function to PREMIUM!!.When I would play an album, I...

  • Newbie
  • Hello, I've a premium account on spotify and on my windows pc I see on the top of the programm stays 'spotify premium'. Everything ok.   BUT, Now I download it on my smartphone and log in b...
  • Maxim
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • Premium
  • 374 Views
  • 1 replies
  • 0 likes