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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405902 Views
  • 958 replies
  • 107 likes
  • Account
  • 405902 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175657 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175657 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99970 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99970 Views
  • 68 replies
  • 10 likes

Following X'ed Facebook Friends

Hi! How can I have a look at all my fb friends that I previous X'ed accidentally?? Greetings, Charlotte

  • Newbie
  • Hi!   How can I have a look at all my fb friends that I previous X'ed accidentally??   Greetings,   Charlotte  
  • Peter__
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Spotify connects to Sonos but no connection ?

Since my Sonos update last Sunday Spotify refuses to work in Sonos. If I remove the Spotify service and then do the steps to get the service back in the sonos everything seems to work perfect, the icon appears in the music service. But then it doesn'...

  • Visitor
  • Since my Sonos update last Sunday Spotify refuses to work in Sonos. If I remove the Spotify service and then do the steps to get the service back in the sonos everything seems to work perfect, the ic...
  • user-removed
  • Not applicable
  • 548 Views
  • 8 replies
  • 0 likes
  • Login
  • 548 Views
  • 8 replies
  • 0 likes

Only random option in my own playlists (premium Spotify)

Since last upgrade I only can play my own playlists in random mode. I've got the Premium Spotify, and it's very annoying. Could anyone help me?

  • Casual Listener
  • Since last upgrade I only can play my own playlists in random mode. I've got the Premium Spotify, and it's very annoying. Could anyone help me?
  • Peter__
  • Community Legend
  • 273 Views
  • 4 replies
  • 0 likes
  • 273 Views
  • 4 replies
  • 0 likes

Was my account hacked or disabled in some way?

Hi all, Yesterday I had trouble loging in to my Spotify account. Got error 410, incorrect username or password. Impossible, since I auto log in on my computer. I tried to reset my password, didn't work as also mentioned by another user @handlas0101 h...

  • Casual Listener
  • Hi all,   Yesterday I had trouble loging in to my Spotify account. Got error 410, incorrect username or password. Impossible, since I auto log in on my computer. I tried to reset my password...
  • Peter__
  • Community Legend
  • 724 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 724 Views
  • 1 replies
  • 0 likes

No response to question

I have sent several mails to Spotify but still have no answer. I concerns the questions in this thread. http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Lost-playlists-but-no-Spotify-account/m-p/775089#M100164 In short: the lost playli...

  • Visitor
  • I have sent several mails to Spotify but still have no answer. I concerns the questions in this thread. http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Lost-playlists-but-no-Spotify...
  • Adam
  • Roadie
  • 281 Views
  • 7 replies
  • 0 likes
  • Account
    Free
    Login
  • 281 Views
  • 7 replies
  • 0 likes

Setting up Spotify in one country and using it in another

Hi, I've created this Spotify account in Singapore for my boyfriend in Switzerland. And I want to make it a Premium account as well. If I pay using my Singapore credit card, will he be able to use this account in Switzerland? I'm pretty much setting ...

  • Newbie
  • Hi,    I've created this Spotify account in Singapore for my boyfriend in Switzerland. And I want to make it a Premium account as well. If I pay using my Singapore credit card, will he ...
  • Peter__
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Premium Account does Not work propperly

I have the Same Problem. I have my Premium Account since 2012 and i checked my bank Account, so i know that I paid the monthly fee. I already tried to contact the Customer Support but they only told me to Check the Community for answers. Thats defina...

  • Casual Listener
  • I have the Same Problem. I have my Premium Account since 2012 and i checked my bank Account, so i know that I paid the monthly fee. I already tried to contact the Customer Support but they only told ...
  • snipes74
  • Casual Listener
  • 408 Views
  • 6 replies
  • 0 likes
  • 408 Views
  • 6 replies
  • 0 likes

Solved!! Premium subscription gone and shown as not available for upgrade?

I am getting notifications that my Spotify account is no longer Premium, but I did not cancel. I suspected perhaps there was a payment problem, but when I went to re-subscribe via the Upgrade option I am being told that the service is not available. ...

  • Newbie
  • I am getting notifications that my Spotify account is no longer Premium, but I did not cancel.  I suspected perhaps there was a payment problem, but when I went to re-subscribe via the Upgrade o...
  • Peter__
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Your password reset is broken; I'm paying money for a service I can't use

Fix it please. I replied to another thread but I doubt anyone reads it so I'll make a new topic. Since the new update Spotify freezes up frequently. Today it completely froze so I restarted my phone. When I tried to go back into Spotify it asked me t...

  • Regular
  • Fix it please.   I replied to another thread but I doubt anyone reads it so I'll make a new topic.   Since the new update Spotify freezes up frequently. Today it completely froze so...
  • Adam
  • Roadie
  • 614 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Other
    Security
    Subscription
  • 614 Views
  • 5 replies
  • 0 likes

I will no longer pay for premium & still get commercials

Im being charged $9.99 for premium on my android but im still getting commercials. This is not making me very happy. If this isnt straighten out or my post answered in 1 week, im dropping Spotify and getting my refund bc i was charged for May and im ...

  • Casual Listener
  • Im being charged $9.99 for premium on my android but im still getting commercials. This is not making me very happy. If this isnt straighten out or my post answered in 1 week, im dropping Spotify and...
  • Adam
  • Roadie
  • 319 Views
  • 4 replies
  • 0 likes
  • Premium
  • 319 Views
  • 4 replies
  • 0 likes

Can I get rid of my Facebook account or transfer to new one?

I have a premium account that I made years ago with my Facebook but now I wish to deactivate my Facebook. So what I want to know is can I keep my account which I have been using for years and just get rid of my Facebook account from it or can I just ...

  • Newbie
  • I have a premium account that I made years ago with my Facebook but now I wish to deactivate my Facebook. So what I want to know is can I keep my account which I have been using for years and just ge...
  • Adam
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Playlist showing up incorrectly on Facebook

Hi everyone, When I copy/Paste the HTTP link for my Spotify Playlist into my Facebook wall....it posts but gives an incorrect list of how many songs are in the playlist. There are 40 songs but it only lists that there are 5.See attached image.... Any...

Spotify post.JPG
  • Visitor
  • Hi everyone,   When I copy/Paste the HTTP link for my Spotify Playlist into my Facebook wall....it posts but gives an incorrect list of how many songs are in the playlist.    ...
  • Peter__
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
  • 166 Views
  • 1 replies
  • 0 likes

Ads on iPad

I signed up for unlimited under the assumption (as it read) that I wouldn't have any ads while streaming from my iPad. I've logged out and back in as well as uninstalling and reinstalling, but still get ads. It's not exactly the most relaxing experie...

  • Casual Listener
  • I signed up for unlimited under the assumption (as it read) that I wouldn't have any ads while streaming from my iPad. I've logged out and back in as well as uninstalling and reinstalling, but still ...
  • Peter__
  • Community Legend
  • 351 Views
  • 4 replies
  • 0 likes
  • 351 Views
  • 4 replies
  • 0 likes

Deleted facebook account, can't use email to log in

Hello! My boyfriend deleted his facebook account and consequently his old spotify account (or at least we think so). He tried to create a new account by signing up with his usual email but spotify said that there was already an account with that emai...

  • Casual Listener
  • Hello! My boyfriend deleted his facebook account and consequently his old spotify account (or at least we think so). He tried to create a new account by signing up with his usual email but spotify sa...
  • Peter__
  • Community Legend
  • 771 Views
  • 1 replies
  • 0 likes
  • 771 Views
  • 1 replies
  • 0 likes

Spotify not working - Error 17

Hello I've purchased spotify around a month ago and now it stopped working. I cannot start spotify on my computer. The error code is 17 / spotify cannot start - Spotify kann nicht gestartet werden. And now spotify on my phone stops working as well. I...

  • Newbie
  • Hello I've purchased spotify around a month ago and now it stopped working. I cannot start spotify on my computer. The error code is 17 / spotify cannot start - Spotify kann nicht gestartet werden....
  • Peter__
  • Community Legend
  • 2692 Views
  • 3 replies
  • 1 likes
  • 2692 Views
  • 3 replies
  • 1 likes

Resetting password doesn't work!

<-> Hello, I am trying to reset my password through Spotify and the link to "forgot password" directs you to change your password but not reset. In order to change your password it asks you to confirm your current password, which I have forgotten. Ho...

  • Newbie
  • <-> Hello, I am trying to reset my password through Spotify and the link to "forgot password" directs you to change your password but not reset. In order to change your password it asks you...
  • Peter__
  • Community Legend
  • 609 Views
  • 1 replies
  • 0 likes
  • 609 Views
  • 1 replies
  • 0 likes

My playlists and premium subscriber status got erased

I've been a paying subscriber for about 2.5 years. Today when I log in, it says I don't have my playlists, contacts, or premium subscriber status. I was charged $9.99 earier this month so I know my subscription is current. Can someone please check my...

  • Regular
  • I've been a paying subscriber for about 2.5 years. Today when I log in, it says I don't have my playlists, contacts, or premium subscriber status. I was charged $9.99 earier this month so I know my s...
  • gettys
  • Regular
  • 381 Views
  • 6 replies
  • 0 likes
  • 381 Views
  • 6 replies
  • 0 likes

Why have spotify taken £9.99 out my account

Why have spotify taken £9.99 out of my account when I don't have premium? How do I get this money back and make sure it doesn't happen again?

  • Newbie
  • Why have spotify taken £9.99 out of my account when I don't have premium? How do I get this money back and make sure it doesn't happen again?
  • Peter__
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 293 Views
  • 1 replies
  • 0 likes

Need help in resolving error code 410

I log into Spoitfy and cannot listen to my music because I get a message that says: "The username or password is incorrect. Please check that your user details are correct: log out and log into Spotify again (error code 410)." I have tried numerous t...

  • Newbie
  • I log into Spoitfy and cannot listen to my music because I get a message that says: "The username or password is incorrect. Please check that your user details are correct: log out and log into Spoti...
  • Peter__
  • Community Legend
  • 1414 Views
  • 3 replies
  • 0 likes
  • Free
  • 1414 Views
  • 3 replies
  • 0 likes