Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2878 Views
  • 0 replies
  • 8 likes
  • Security
  • 2878 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455355 Views
  • 973 replies
  • 109 likes
  • Account
  • 455355 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201897 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201897 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110180 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110180 Views
  • 72 replies
  • 12 likes

Solved!! Facebook unlinked, unable to log-in to spotify

My facebook account got unlinked from user 117*******. I created a new user for testing purposes and accidentaly connected it to my facebook. Now I cannot login with my original account witch I created using Facebook login. I disconnected Facebook fr...

  • Casual Listener
  • My facebook account got unlinked from user 117*******. I created a new user for testing purposes  and accidentaly connected it to my facebook.  Now I cannot login with my origi...
  • Greg
  • Roadie
  • 824 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 824 Views
  • 5 replies
  • 0 likes

Change user name

I do not have spotify through fb...someone created an acct with my email...I changed the password, but I'm stuck with their user name

  • Visitor
  • I do not have spotify through fb...someone created an acct with my email...I changed the password, but I'm stuck with their user name
  • gustavocezaro
  • Casual Listener
  • 1535 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 1535 Views
  • 6 replies
  • 0 likes

Solved!! Cannot recover password due to old email address

When I signed up for Spotify I used an email that I do not longer have access to. This makes it difficult for me to recover my password. However, I do have a premium account and money is still being drawn from my account every month, so somehow I sho...

  • Casual Listener
  • When I signed up for Spotify I used an email that I do not longer have access to. This makes it difficult for me to recover my password. However, I do have a premium account and money is still being ...
  • Peter__
  • Community Legend
  • 28386 Views
  • 8 replies
  • 0 likes
  • 28386 Views
  • 8 replies
  • 0 likes

Solved!! We are currently not able to redeem this code

Yesterday I bought a code in a store and when I tried to upgrade this was the message I got... I´ve tried atleast 5 times...

  • Casual Listener
  • Yesterday I bought a code in a store and when I tried to upgrade this was the message I got... I´ve tried atleast 5 times...
  • Peter__
  • Community Legend
  • 9381 Views
  • 182 replies
  • 0 likes
  • 9381 Views
  • 182 replies
  • 0 likes

my 6 months free username and password

I have 6 months free already. I already registered and cant remember my username and password it on, on my tablet, but not my phone. Im trying to login in on my phone so i can get my 6 months on my phone and not just my tablet my email is [Snip-Email...

  • Casual Listener
  • I have 6 months free already. I already registered and cant remember my username and password it on, on my tablet, but not my phone. Im trying to login in on my phone so i can get my 6 months on my p...
  • Peter__
  • Community Legend
  • 1765 Views
  • 2 replies
  • 0 likes
  • Account
  • 1765 Views
  • 2 replies
  • 0 likes

using my email address for a new account after deleting my facebook account

I have already cancelled my Facebook account. The problem is that I cannot login to spotify because it's linked to my facebook account. I had to create this "fake" account and associate it with my work email to do this. In short, I have no problem st...

  • Newbie
  • I have already cancelled my Facebook account. The problem is that I cannot login to spotify because it's linked to my facebook account. I had to create this "fake" account and associate it with my wo...
  • Peter__
  • Community Legend
  • 824 Views
  • 1 replies
  • 0 likes
  • 824 Views
  • 1 replies
  • 0 likes

Why do I still have Premium?

As of today my 30-day Free Spotify Premium Trial was supposed to have expired, but it still says I have Premium on both my desktop and Mobile devices, I need to ensure that my account is properly downgraded to the free version before I incur unwanted...

  • Casual Listener
  • As of today my 30-day Free Spotify Premium Trial was supposed to have expired, but it still says I have Premium on both my desktop and Mobile devices,  I need to ensure that my account is proper...
  • Peter__
  • Community Legend
  • 1441 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 1441 Views
  • 1 replies
  • 0 likes

Solved!! How much does premium version cost?

I was just wondering how much premium version costs?

  • Regular
  • I was just wondering how much premium version costs?
  • Peter__
  • Community Legend
  • 9259 Views
  • 1 replies
  • 0 likes
  • 9259 Views
  • 1 replies
  • 0 likes

Account credentials changed without knowledge

Hi, I have an account with a username "tugo1907". Suddenly my playlists have disappeared and my mail changed to spotify@pesix.de without my knowledge. Also i can't login with my password, and can't change my mail address because site says my password...

  • Newbie
  • Hi, I have an account with a username "tugo1907". Suddenly my playlists have disappeared and my mail changed to spotify@pesix.de without my knowledge. Also i can't login with my password, and can't...
  • Peter__
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 287 Views
  • 1 replies
  • 0 likes

logg out all devices

Plz logg out all my devices thomas1b2

  • Newbie
  • Plz logg out all my devices thomas1b2
  • Peter__
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Login
  • 215 Views
  • 1 replies
  • 0 likes

[FIXED] Having issues with Spotify right now?

Hey everyone! Currently, Spotify is having some DNS issues at the moment and they are working hard to resolve the issue. For a temporary workaround switch your DNS information to OpenDNS' servers: 208.67.222.222 208.67.220.220 If you need instruction...

  • Community Legend
  • Hey everyone!   Currently, Spotify is having some DNS issues at the moment and they are working hard to resolve the issue. For a temporary workaround switch your DNS information to OpenDNS' ...
  • Merik
  • Community Legend
  • 2429 Views
  • 3 replies
  • 3 likes
  • Account
    Login
    Other
  • 2429 Views
  • 3 replies
  • 3 likes

Deleted profile?

So yesterday I was working with a customer service rep because I was charged when I wasn't on premium. They offered me a refund and now my profile is deleted. I login using my facebook and it says "welcome to spotify" and all my playlists are gone. I...

  • Casual Listener
  • So yesterday I was working with a customer service rep because I was charged when I wasn't on premium. They offered me a refund and now my profile is deleted. I login using my facebook and it says "w...
  • Kristenrenee21
  • Casual Listener
  • 365 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
  • 365 Views
  • 2 replies
  • 0 likes

Not able to remove facebook integration

Hi there, I typically sign in with a spotify logon but by accident it's now showing a facebook profile of my girlfriend. Even though she is a five start girlfriend can you help me change it back. She has already disconnected the facebook integration ...

  • Regular
  • Hi there,   I typically sign in with a spotify logon but by accident it's now showing a facebook profile of my girlfriend. Even though she is a five start girlfriend can you help me change i...
  • CosmeMarley
  • Regular
  • 618 Views
  • 2 replies
  • 0 likes
  • Account
  • 618 Views
  • 2 replies
  • 0 likes

Spotify Premium isn't working

Hi there, I paid to get my student discounted version of spotify premium, and with that came the free week of premium. After that week was over, premium no longer works even though I have paid for the subscription. I have tried uninstalling it and lo...

  • Newbie
  • Hi there,    I paid to get my student discounted version of spotify premium, and with that came the free week of premium. After that week was over, premium no longer works even though I...
  • Peter__
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 255 Views
  • 1 replies
  • 0 likes

Other options for payment

Earlier I got a pop up message showing other payment options such as mobile payment, forgot the others. Yup another options other than the visa/mastercard and paypal. Now it's gone. How am I able to get to those options again? It's not showing anymor...

  • Visitor
  • Earlier I got a pop up message showing other payment options such as mobile payment, forgot the others. Yup another options other than the visa/mastercard and paypal. Now it's gone. How am I able to ...
  • Peter__
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Can't open my app or save music

Hi. I can't open my I phone app any more. I have to keep delateing it then download it again. This only works 1 time then I have to start the same process again. Also I can't save artists or albums. I spent about 3 hours 2 nights ago saving all my be...

  • Regular
  • Hi. I can't open my I phone app any more. I have to keep delateing it then download it again. This only works 1 time then I have to start the same process again. Also I can't save artists or albums....
  • Rossgroves
  • Regular
  • 282 Views
  • 4 replies
  • 0 likes
  • 282 Views
  • 4 replies
  • 0 likes

Spotify premium on ipad2

I cannot download my playlist. It stops at 125 then stops syncing

  • Casual Listener
  • I cannot download my playlist. It stops at 125 then stops syncing
  • Peter__
  • Community Legend
  • 289 Views
  • 3 replies
  • 0 likes
  • Premium
  • 289 Views
  • 3 replies
  • 0 likes

change card details from a swedish card to a uk card

Hi! I tried to change my card details from my swedish mastercard to a uk visa debit. Everytime i type in my uk card details it wont go work. I have now instead cancelled my subscription on my swedish card but want a subscription on my uk card. What c...

  • Newbie
  • Hi!   I tried to change my card details from my swedish mastercard to a uk visa debit.   Everytime i type in my uk card details it wont go work.   I have now instead cance...
  • Peter__
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Forgotten password + wrong e-mail address

Hi, My mother has gotten herself into a rather vexing situation concerning her Spotify account. She has forgotten her password, but at the same time she has discovered her account is linked to the wrong e-mail address, so we can't use the standard ch...

  • Newbie
  • Hi, My mother has gotten herself into a rather vexing situation concerning her Spotify account. She has forgotten her password, but at the same time she has discovered her account is linked to the ...
  • Joe
  • Community Legend
  • 656 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 656 Views
  • 1 replies
  • 0 likes