Accounts

lost premium after software update

My spotify was working absolutely fine this morning, I'm on the 6 month premium package with Vodafone, however since receiving a little message about the shuffle button my account was downgraded to a basic user, the adds are frustrating and I can't e...

Wrong Country

My Profile shows that I'm from the USA even though I'm from Germany and doesn't let me change it. I tried to enter my zip code, but if I try it says that I must enter a zip code. I do not have a premium subsciption. (Sreenshot of online profile in Ge...

Don't add commercials in the radios

Hi, I'm paying for the full service and the biggest reason for that is to avoid commercial (also I like the spotify concept so much I like to pay back for it). Anyway, then I really expect not to get any commercial. Today I was listening to the "Fres...

Getting error message when trying to upgrade to premium HELP

"Sorry, we couldn't process your order. Please review our Payment FAQ for common issues and then try again. Contact our customer support if the problem remains." everytime i try to buy it it gives me this error... i already contacted my bank and have...

terminate Account

How do I terminate my Spotify account? In my account settings it says that I'm using a free subscription, whereas my creditcard tells me I'm having a spotify premium account. I'm hardly using my account so I want to terminate it. But how to do it?

Am I able to sync my ipod with my playlist if I have Spotify Unlimited?

Lost playlists but no Spotify account?

I lost my playlists and such. When I searched around here I found a lot of solutions but they all involve a Spotify username. I have always used my Facebook to log in. I did by accident link my Facebook to a second account. I disconnected it immediat...

shut down account?

how do I shut down my accout and start a new one? and when I do, do i use the same email?

Paying double subscription Premium

HI, signed up for Premium and payed via CC, but when trying the first time there was an error. Tried again to pay and now I'm paying 2 times the amount per month. Please advice on how to fix this. thnx. R.

Student Discount - Names Don't Match?

Hello Spotify community, I have a small predicament with signing up for the Spotify student discount. I am already a Premium user and recently learned of the discount so of course I wanted to pursue it. However, my first and last name on my Spotify a...

Announcements - Bell Icon

How do I stop receving announcements that are under the "Bell" icon?

Logging in

Until today I have had no trouble logging into Spotify on my desktop and Apple devises. Today when I try to login, I get an error message saying my login info is incorrect. I clicked "Forgot Password...," got an automated reply to reset my password, ...

Compte spotify

Bonjour, cela fait un mois que je tente de vous contacter sans aucune reponse de votre part. Depuis la mise à jour de votre logiciel toutes mes playlists ont été supprimé ainsi que le statut de mon compte. Serait-il possiblme d'avoir de plus ample in...

MY ACCOUNT disappeared

Hey All, yesterday My facebook password was rested and when I logged back on my spotify my account was "fresh" and new and i lost all my music and followers. is there anything i can do to get my lists and followers/following back? ido

Moved abroad and can't access Spotify

Hi! I first signed up to Spotify in 2009 when I was living in the UK and have been listening to music without a paid subscription. Two weeks ago I moved back to my home country (Greece). I want to continue using the free version of Spotify here in Gr...

Profile duplicated. Lost playlist and more.

I unistalled the Spotify app in facebook and now, when i log in, I have a new profile without my playlist and friends. I tried sending an 'on line contact form' and nothing. I replied back an e-mail I received (no-reply e-mail), and as I have read to...

Help with account

Programmed closed now can't login

Spotify suddenly closed on its own while I was listening to music. I thought nothing of it and just re-opened Spotify and logged in with my facebook info, but now all I get is a window wanting me to login with "existing account" or "New User". I can'...

Help with Free Trial Not Showing Up

So I just barely signed up ( an hour or two ago) for spotify premium 30-day free trial. I got an email recipt that is linked to this same user name, yet when I go to my profile it comes up and shows as Spotify-Free. I dont know whats going on especia...

why am I being charged?

Hey. Every month I'm being charged for spotify premium even though I don't actually have it activated. I have looked on both accounts because I have two apparently. Anyone know?