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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291777 Views

529 replies

34 likes

Account
Free
  • 291777 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13688 Views

6 replies

11 likes

Security
  • 13688 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541428 Views

990 replies

115 likes

Account
  • 541428 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129675 Views

74 replies

12 likes

Account
Login
Premium
  • 129675 Views
  • 74 replies
  • 12 likes

Premium account changed to free

Can someone help I have just noticed my premium account has been changed to the free account. If it helps I get my account through my vodafone phone contract.

Regular

Can someone help I have just noticed my premium account has been changed to the free account. If it helps I get my account through my vodafone phone contract.

Neilrfc88

Regular

598 Views

10 replies

0 likes

  • 598 Views
  • 10 replies
  • 0 likes

I've lost all my music

I am a premium member and I was randomly logged out of my account last night from my phone. I logged on and all my music is gone. i know this is the right account because it has my credit card on file and the invoice matches that to my bank account. ...

Newbie

I am a premium member and I was randomly logged out of my account last night from my phone. I logged on and all my music is gone. i know this is the right account because it has my credit card on fil...

Joe

Community Legend

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Cant log in to my account

I was logged out of my spotify account for some reason, i forgot my username and password... is there a way to recover the account? I have spotify premium , is there a way to verify my credit card to access my account?

Casual Listener

I was logged out of my spotify account for some reason, i forgot my username and password... is there a way to recover the account? I have spotify premium , is there a way to verify my credit card to...

Merik

Community Legend

255 Views

3 replies

0 likes

  • 255 Views
  • 3 replies
  • 0 likes

Premium account gone missing

I have had my spotify premium account for over 6 months now, and it was linked to my facebook account, i then decided to create a new facebook account and link my spotify account to the new facebook account, but when i tried to log into my spotify ac...

Visitor

I have had my spotify premium account for over 6 months now, and it was linked to my facebook account,  i then decided to create a new facebook account and link my spotify account to the new fac...

Rafael

Spotify Legend

356 Views

5 replies

0 likes

  • 356 Views
  • 5 replies
  • 0 likes

facebook profile pic on spotfy account

hi i specifically did not link my facebook account to spotify , not even using the same email adress . how is it possible that my spotify profile pis is identical to the facebook one ? pls explain

Newbie

hi    i specifically did not link my facebook account to spotify , not even using the same email adress . how is it possible that my spotify profile pis is identical to the facebook o...

Liam

Community Legend

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

I can NOT change the payment method. Please help

Hi guysA few days ago I signed the Premium package putting a card number. after the 30 day trial, to try to make the collection had a problem with the card and so far I've been trying to change the payment method on my account page and I can not ... ...

Casual Listener

Hi guys A few days ago I signed the Premium package putting a card number. after the 30 day trial, to try to make the collection had a problem with the card and so far I've been trying to change t...

Joe

Community Legend

286 Views

3 replies

0 likes

  • 286 Views
  • 3 replies
  • 0 likes

Partners

I was reading through the Spotify partners site and almost all the links are broken or missing. Does Spotify no longer offer a partner program? https://partners.spotify.com/

Roadie

I was reading through the Spotify partners site and almost all the links are broken or missing.  Does Spotify no longer offer a partner program?   https://partners.spotify.com/

blake

Community Legend

2335 Views

1 replies

1 likes

  • 2335 Views
  • 1 replies
  • 1 likes

Wrong Country

Hi Spotify. I'm having some problems with my spotify, it says thet my account doesn't match the country set in my profile, but my profile is made in Sweden and says Sweden in my profile and I live in Sweden on a Swedish IP adress. My boyfriend is hav...

Regular

Hi Spotify.  I'm having some problems with my spotify, it says thet my account doesn't match the country set in my profile, but my profile is made in Sweden and says Sweden in my profile a...

Joe

Community Legend

706 Views

11 replies

0 likes

Account
  • 706 Views
  • 11 replies
  • 0 likes

Downgrade from $9.99 Premium to no offline $4.99.

How do I do this on the subscription page without cancelling and re-activating?

Casual Listener

How do I do this on the subscription page without cancelling and re-activating?

Joe

Community Legend

254 Views

2 replies

0 likes

  • 254 Views
  • 2 replies
  • 0 likes

Locked me out of my account!

Hey it has locked me out of my acount and when it logged me in it logged me into a new acount and kept my old one up. it has now renamed my account to 1287966817 and i can't connect to it at all. please help?

Newbie

Hey it has locked me out of my acount and when it logged me in it logged me into a new acount and kept my old one up. it has now renamed my account to  1287966817  and i can't connect t...

Joe

Community Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

recover playlist

I would like to recover my playlists from and old account that was canceled and now i reopened it.

Newbie

I would like to recover my playlists from and old account that was canceled and now i reopened it.

Joe

Community Legend

158 Views

1 replies

0 likes

Login
  • 158 Views
  • 1 replies
  • 0 likes

Spotify is always impossible to sign into and where's my dashboard?

Am I the only one who always has problems signing into spotify? I have it on sign in with facebook. And I also at one time had a sign in with an email which doesn't work at all now. I clicked the forgot password part and it takes me, get this my prof...

Newbie

Am I the only one who always has problems signing into spotify?   I have it on sign in with facebook. And I also at one time had a sign in with an email which doesn't work at all now. I cl...

Joe

Community Legend

184 Views

1 replies

0 likes

Account
Login
Other
  • 184 Views
  • 1 replies
  • 0 likes

Stared songs messages and playlists are gone.

All my stared songs are gone and im sad. What can i do?

Newbie

All my stared songs are gone and im sad. What can i do?

Joe

Community Legend

236 Views

3 replies

0 likes

Account
  • 236 Views
  • 3 replies
  • 0 likes

Email account no longer in use

Hi I no longer have access to my virgin media email account as it's closed which means I am unable to get the password recovery email sent to me How can I access my account to change the password with the password recover tool ?

Newbie

Hi    I no longer have access to my virgin media email account as it's closed which means I am unable to get the password recovery email sent to me    How can I access my ...

Joe

Community Legend

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Failed to cancel the subscription for 3 times before the renewal.

I canceled the subscription before the renewal exactly as required. I followed the steps until it saids 'remember, you can come back to premium at anytime' and gave me a playlist of songs. I did this for three times, however it still informed me that...

Newbie

I canceled the subscription before the renewal exactly as required. I followed the steps until it saids 'remember, you can come back to premium at anytime' and gave me a playlist of songs. I did this...

Merik

Community Legend

180 Views

1 replies

0 likes

Premium
Subscription
  • 180 Views
  • 1 replies
  • 0 likes

Someone hacked my spotify premium account and is deleting ALL of my playlists!

At first I thought it was a glitch so I signed in and out and tried other things but nothing happened, so I gave up hope but after a few days I looked in my settings under recover playlists it says that I deleted all my playlists! Which I know I didn...

Newbie

At first I thought it was a glitch so I signed in and out and tried other things but nothing happened, so I gave up hope but after a few days I looked in my settings under recover playlists it says t...

Joe

Community Legend

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Hacked Account

Hi I have just discovered that my account has been hacked in the past couple of days. My password, email address and subscription has been changed. What can I do??

Casual Listener

Hi   I have just discovered that my account has been hacked in the past couple of days.   My password, email address and subscription has been changed.   What can I do??

nitecard

Casual Listener

391 Views

4 replies

0 likes

Account
  • 391 Views
  • 4 replies
  • 0 likes

Billing problem

Hi my name is Cindy Anzalone email is [Snip-Email(Privacy)-Peter]. On May 5 I had signed up for a free 30 trial w/Spotify. I was told if I canceled prior to my free 30 day trial there would be no charged. On 6/6 my account was charged $10.92. I was s...

Casual Listener

Hi my name is Cindy Anzalone email  is [Snip-Email(Privacy)-Peter]. On May 5 I had signed up for  a free 30 trial w/Spotify. I was told if I canceled prior to my free 30 day trial there wou...

Joe

Community Legend

637 Views

5 replies

1 likes

Account
  • 637 Views
  • 5 replies
  • 1 likes

Father's Day E-card and free trial month

I purchased a 3 month subscription and E-card for my father for Father's Day. Not only did he not get the E-card, but the one month trial was also canceled out when he applied the code that I had to Email him (since he didn't get the E-card). It's no...

Casual Listener

I purchased a 3 month subscription and E-card for my father for Father's Day. Not only did he not get the E-card, but the one month trial was also canceled out when he applied the code that I had to ...

jjfiveoh

Casual Listener

225 Views

2 replies

0 likes

  • 225 Views
  • 2 replies
  • 0 likes

14 days error??

Im in brazil, and now when i connect spotify with facebook it says that my 14 days out of country trial was expired. What I do?

Visitor

Im in brazil, and now when i connect spotify with facebook it says that my 14 days out of country trial was expired. What I do?

Joe

Community Legend

352 Views

4 replies

0 likes

Login
Other
  • 352 Views
  • 4 replies
  • 0 likes