Help Wizard

Step 1

NEXT STEP

Can't login on app

Solved!

Can't login on app

So I ended my old premium subscription because I no longer wanted to be teathered to facebook. Then, I created a new premium account under a different email. I am able to log into the spotify app on my iphone but everytime i try to log into the app on my mac it says i am using the wrong password. I've removed every trace of the old spotify account that i can think of from installers to passwords that were saved by chrome and/or safari. Im at a loss here.....

Reply

Accepted Solutions
Marked as solution

Can you log in on the web player?
http://play.spotify.com

If you can, it might be worth reinstalling the desktop client:
http://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

4 Replies

Can you just confirm that you are now logging in with a spotify username on all your devices and not an email address?

everywhere - every time .... The only thing I can think of is that the old account will officialy be gone on 5/8 - just running out what I've already payed for I guess. However, I've dumped FB and I am not logged into my old spotify account....

Marked as solution

Can you log in on the web player?
http://play.spotify.com

If you can, it might be worth reinstalling the desktop client:
http://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Thanks man! totally the desktop client. Rock on

Suggested posts