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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406027 Views
  • 958 replies
  • 107 likes
  • Account
  • 406027 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175741 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175741 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99984 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99984 Views
  • 68 replies
  • 10 likes

No longer Premium on new mac

Since I installed Spotify on my new Mac, I longer have Premium acces on that Mac. My mobile phone still has premium, though both devices are logged in into my original, Facebook, account. The sticky in the forum does not apply to me as I am not one o...

  • Newbie
  • Since I installed Spotify on my new Mac, I longer have Premium acces on that Mac. My mobile phone still has premium, though both devices are logged in into my original, Facebook, account.   ...
  • Richard
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Solved!! Hi Richard, can you please help me?

forgot my password and I have not been able to use my account since a week, I'm not getting the token email, can you please send it to another email address?

  • Music Fan
  • forgot my password and I have not been able to use my account since a week, I'm not getting the token email, can you please send it to another email address?
  • the_quelo
  • Music Fan
  • 1119 Views
  • 6 replies
  • 0 likes
  • 1119 Views
  • 6 replies
  • 0 likes

unlimited but keeps saying "change country"

Hey there! Soo.. I'm on a summer semester in Singapore and want to listen to spotify so I upgraded my account to an Unlimited one, but now I cannot log in anymore because it keeps telling me that I need to change my country or upgrade. What should I ...

  • Newbie
  • Hey there!   Soo.. I'm on a summer semester in Singapore and want to listen to spotify so I upgraded my account to an Unlimited one, but now I cannot log in anymore because it keeps telling ...
  • Richard
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

30 day trial

Now how or where is the link or site to sign up for a 30day trial it said it was sent via email but there is nothing there for me to follow to say yes. Can someone please help

  • Casual Listener
  • Now how or where is the link or site to sign up for a 30day trial it said it was sent via email but there is nothing there for me to follow to say yes. Can someone please help
  • Richard
  • Community Legend
  • 264 Views
  • 4 replies
  • 0 likes
  • 264 Views
  • 4 replies
  • 0 likes

no premium!

I just upgraded from spotify free to premium, but NOTHING happens! My playlist is still on free... according to my subscription page i have premium.

  • Visitor
  • I just upgraded from spotify free to premium, but NOTHING happens! My playlist is still on free... according to my subscription page i have premium. 
  • 77 Views
  • 0 replies
  • 0 likes
  • 77 Views
  • 0 replies
  • 0 likes

Disappearing playlists

I started my computer today to find all of my playlists gone. My playlists on my phone are still there but no longer synced for offline play. When I try and sync them again it just freezes showing it downloading one song for an hour. Help!

  • Newbie
  • I started my computer today to find all of my playlists gone. My playlists on my phone are still there but no longer synced for offline play. When I try and sync them again it just freezes showing it...
  • Richard
  • Community Legend
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Music purchased list (downloads)

Two tracks I have purchased today are not showing as downloaded in the list of music purchased, although they have downloaded successfully.

  • Newbie
  • Two tracks I have purchased today are not showing as downloaded in the list of music purchased, although they have downloaded successfully.
  • kerba
  • Newbie
  • 208 Views
  • 1 replies
  • 1 likes
  • 208 Views
  • 1 replies
  • 1 likes

Need my playlists from oldaccount, Please

Hey, Sorry, fiqured it out, thanks So, I got new Phone, and with it they gave me 2years of prerium, to new account. Clearly, id like to know how to add my old playlists to my new account?

  • Newbie
  • Hey,   Sorry, fiqured it out, thanks   So, I got new Phone, and with it they gave me 2years of prerium, to new account. Clearly, id like to know how to add my old playlists to m...
  • 91 Views
  • 0 replies
  • 0 likes
  • 91 Views
  • 0 replies
  • 0 likes

Disconnect my Spotify account with Facebook

Hi. I keep trying to cancel my Facebook account but because my Spotify account is linked to it, it reactivates the FB account every time that I sign on. I don't want to have to cancel my Spotify account but I want to deactivate my Facebook. How can I...

  • Newbie
  • Hi. I keep trying to cancel my Facebook account but because my Spotify account is linked to it, it reactivates the FB account every time that I sign on. I don't want to have to cancel my Spotify ac...
  • Stupify
  • Community Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Please Help...All of my playlists are gone

I'm a premium. I tried to get onto my acct by signing in with my Facebook password on my wife's computer but couldn't. When i logged back into my computer everything was gone and my mobile apps are now saying I have 30 days left on my trial. What's h...

  • Visitor
  • I'm a premium. I tried to get onto my acct by signing in with my Facebook password on my wife's computer but couldn't. When i logged back into my computer everything was gone and my mobile apps are n...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

Can't Log Into Spotify

Hey I hope someone can help me with my issue. I've been trying to sign into spotify but it keeps telling me that my password is wrong...When I try to log in from the site it just hangs there saying logging into spotify. I log into spotify using faceb...

  • Visitor
  • Hey I hope someone can help me with my issue.   I've been trying to sign into spotify but it keeps telling me that my password is wrong...When I try to log in from the site it just hangs the...
  • 382 Views
  • 0 replies
  • 0 likes
  • 382 Views
  • 0 replies
  • 0 likes

HELP PASSWORD

Hi, I requested the password for the account (so I use spotify on IPAD) I just do not get, why? Sorry for my English

  • Casual Listener
  • Hi, I requested the password for the account (so I use spotify on IPAD) I just do not get, why? Sorry for my English
  • Talla
  • Casual Listener
  • 216 Views
  • 2 replies
  • 0 likes
  • 216 Views
  • 2 replies
  • 0 likes

Just paid for Premium, though I'm linked to a Spotify Partner (Xs4All)

Hi Spotify, I love your music service. And I use it all day! Until a month ago I used Spotify Free then my ISP (XS4ALL, Netherlands) gave me a year free Premium subscription! Awesome! And now, after a month of usage I got an email from PayPal "Receip...

  • Casual Listener
  • Hi Spotify,   I love your music service. And I use it all day! Until a month ago I used Spotify Free then my ISP (XS4ALL, Netherlands) gave me a year free Premium subscription! Awesome! An...
  • David
  • Spotify Legend
  • 919 Views
  • 3 replies
  • 0 likes
  • 919 Views
  • 3 replies
  • 0 likes

can-spam compliance

almost a year ago i signed up for spotify thru facebook.. for whatever reason, i did not find spotify to my liking and have discontinued using it. over the last 3 months, i have gotten emails telling me that friends from facebook had started using sp...

  • Casual Listener
  • almost a year ago i signed up for spotify thru facebook.. for whatever reason, i did not find spotify to my liking and have discontinued using it. over the last 3 months, i have gotten emails tel...
  • playlistpro
  • Roadie
  • 542 Views
  • 4 replies
  • 1 likes
  • 542 Views
  • 4 replies
  • 1 likes

Deleted playlist still shows up on google

Hi, So I have a slightly awkward problem. I created a playlist ages ago, i.e. a couple of months after spotify was released in Sweden. I created an album with a slightly embarassing title and now, whenever someone googles my name, this playlist that ...

  • Casual Listener
  • Hi,   So I have a slightly awkward problem. I created a playlist ages ago, i.e. a couple of months after spotify was released in Sweden. I created an album with a slightly embarassing title ...
  • Lithiumbrandnat
  • Casual Listener
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

Songs wont play.

Hey, there are only a few songs I can listen in Spotify, and I wanted to hear if anyone knew how to fix the problem.

  • Newbie
  • Hey, there are only a few songs I can listen in Spotify, and I wanted to hear if anyone knew how to fix the problem.
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Leaving Virgin Media

I shifted my premium account subscription to Virgin to take advantage of the free for 6 months offer. It comes to an end tomorrow and I would like to return control of my account to Spotify rather than go through Virgin. I think that I have to allow ...

  • Casual Listener
  • I shifted my premium account subscription to Virgin to take advantage of the free for 6 months offer.  It comes to an end tomorrow and I would like to return control of my account to Spotify rat...
  • agl30
  • Casual Listener
  • 494 Views
  • 4 replies
  • 0 likes
  • 494 Views
  • 4 replies
  • 0 likes

Premium upgrade with Telia

I have been paying for Spotify Premium for about a year now and it has been working fine, but now I have 6 months for free (premium) through Telia and when I try to attatch this to my account I get 2 options. 1 - I want to register a new account. 2 -...

  • Casual Listener
  • I have been paying for Spotify Premium for about a year now and it has been working fine, but now I have 6 months for free (premium) through Telia and when I try to attatch this to my account I get 2...
  • bjobys
  • Casual Listener
  • 1073 Views
  • 4 replies
  • 0 likes
  • 1073 Views
  • 4 replies
  • 0 likes