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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • Aeniah
  • Visitor
  • 31383 Views
  • 61 replies
  • 25 likes
  • 31383 Views
  • 61 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872095 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872095 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25074 Views
  • 3 replies
  • 0 likes
  • 25074 Views
  • 3 replies
  • 0 likes

Solved!! Spotify auto resume on connecting to car bluetooth

I need my car bluetooth to resume playing songs automatically when connecting.

  • Newbie
  • I need my car bluetooth to resume playing songs automatically when connecting. 
  • jorbor123
  • Casual Listener
  • 1845 Views
  • 1 replies
  • 0 likes
  • 1845 Views
  • 1 replies
  • 0 likes

Can I use my card for another account

Can I use my card for another account (this card used on my account)

  • Newbie
  • Can I use my card for another account (this card used on my account)
  • jorbor123
  • Casual Listener
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

The song is not available. ....

Please help me I can't listen to music every time I chose a song suddenly apper that the song is noT available. ... why ?

  • Casual Listener
  • Please help me I can't listen to music every time I chose a song suddenly apper that the song is noT available. ... why ?
  • Nico
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Samsung S7 Spotify Premium member account BROKEN SONGS

I pay for my Spotify for it to be add free & WORK PROPERLY.. But instead I get some songs that just won't play. My boyfriend experiences the same & we both have the S7. Why?!?Thanks

  • Newbie
  • I pay for my Spotify for it to be add free & WORK PROPERLY.. But instead I get some songs that just won't play. My boyfriend experiences the same & we both have the S7. Why?!? Thanks
  • Nico
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

How can i know that my account is premium?

I'm trying to get premium but every time I insert my credit card date it say that it seems that my account is premium but I can't change music or doing anything as a premium account so please help me .....

  • Casual Listener
  • I'm trying to get premium but every time I insert my credit card date it say that it seems that my account is premium but I can't change music or doing anything as a premium account so please help me...
  • Nico
  • Community Legend
  • 27622 Views
  • 1 replies
  • 1 likes
  • 27622 Views
  • 1 replies
  • 1 likes

Solved!! Playing music on spotify stops Google Maps' voice output

Hello Community, Hello Spotify!This is my Problem: During a navigation with Google Maps, the TTS-Output always crashes when launching a song on spotify. It even does not lower the TTS volume, it simply mutes it. The volume of the music lowers down as...

  • Casual Listener
  • Hello Community, Hello Spotify! This is my Problem: During a navigation with Google Maps, the TTS-Output always crashes when launching a song on spotify. It even does not lower the TTS volume, it si...
  • mattisvensson
  • Casual Listener
  • 11627 Views
  • 1 replies
  • 0 likes
  • 11627 Views
  • 1 replies
  • 0 likes

Import music

Its possible now to import music to Spotify Mobile? my friend gave me his account and i got that option

  • Newbie
  • Its possible now to import music to Spotify Mobile? my friend gave me his account and i got that option 😮
  • Nineteen87
  • Casual Listener
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Solved!! Text to speech does not work when Spotify is playing music through hedsets

Text to speech does not work when Spotify is playing music and any type of speaker or headset is attached, cord based or Bluetooth No issues when the sound goes through phone speakers. Tried with a Plantronics BT headset, a Bose mini soundlink (BT al...

  • Casual Listener
  • Text to speech does not work when Spotify is playing music and any type of speaker or headset is attached, cord based or Bluetooth     No issues when the sound goes through pho...
  • mattisvensson
  • Casual Listener
  • 1194 Views
  • 2 replies
  • 0 likes
  • 1194 Views
  • 2 replies
  • 0 likes

Warum ist es nicht geworden?

Die haben von meinem guthaben automatisch 10€ abgezogen. Aber es wurde nicht verlängert! Und meine 10€ guthaben ist auch nicht da

  • Newbie
  • Die haben von meinem guthaben automatisch 10€ abgezogen. Aber es wurde nicht verlängert! Und meine 10€ guthaben ist auch nicht da
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

galaxy s6, music greyed out

On my galaxy s6 all of my music is greyed out. The only think that works is the radio but my music isn't greyed out on my computer. I also tried deleting my spotify then redownloading it and the music was still greyed out.

  • Newbie
  • On my galaxy s6 all of my music is greyed out. The only think that works is the radio but my music isn't greyed out on my computer. I also tried deleting my spotify then redownloading it and the musi...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Mini player locked at bottom of app screen

Just recently the player changed appearance and the mini player is locked at the bottom off the app screen. When I tap it it open to full screen like it used to.How do I get rid of this?

  • Newbie
  • Just recently the player changed appearance and the mini player is locked at the bottom off the app screen. When I tap it it open to full screen like it used to. How do I get rid of this?
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Rainbow Colored Album Artwork Distortion

Hi, how can I fix this? My album artwork for some songs are distorted with rainbow colored. Some are fine. All songs were downloaded for offline use.

  • Casual Listener
  • Hi, how can I fix this? My album artwork for some songs are distorted with rainbow colored. Some are fine. All songs were downloaded for offline use.
  • Kamran
  • Composer
  • 329 Views
  • 3 replies
  • 0 likes
  • 329 Views
  • 3 replies
  • 0 likes

Settings not longer available after latest Spotify upgrade

After upgrading Spotify on my Android phone and tablet can not find Settings in the new menu. Does anyone else have the same issue ?Greg

  • Newbie
  • After upgrading Spotify on my Android phone and tablet can not find Settings in the new menu.  Does anyone else have the same issue ? Greg
  • Kamran
  • Composer
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Playlists disappeared

Hi,When I opened Spotify today all my playlists were gone and it showed me two playlists that I've never seen before. I still cab jump back in my playlists pn the home screen but I dont have them under 'playlists' but I can't follow them since I crea...

  • Casual Listener
  • Hi, When I opened Spotify today all my playlists were gone and it showed me two playlists that I've never seen before. I still cab jump back in my playlists pn the home screen but I dont have them u...
  • marmorkazze
  • Casual Listener
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
  • 0 likes

Playing downloaded playlists, Spotify Premium still using lots of data

I have Premium Spotify, but Spotify is still using up a lot of data whilst I'm playing playlists in my car that I have downloaded to my phone at home over Wi-Fi. I am sometimes removing songs from the playlist when out and about. The setting on Spoti...

  • Casual Listener
  • I have Premium Spotify, but Spotify is still using up a lot of data whilst I'm playing playlists in my car that I have downloaded to my phone at home over Wi-Fi. I am sometimes removing songs from th...
  • dmin13
  • Casual Listener
  • 223 Views
  • 1 replies
  • 1 likes
  • 223 Views
  • 1 replies
  • 1 likes

Premium for Family multiple listeners

Hi, I have a premium family account mainly shared with my wife. We both are logged in with independent credentials however when we both listen to music at the same time, the other person's music stops streaming. It's almost like we block each other. ...

  • Casual Listener
  • Hi, I have a premium family account mainly shared with my wife. We both are logged in with independent credentials however when we both listen to music at the same time, the other person's music stop...
  • dmin13
  • Casual Listener
  • 618 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 618 Views
  • 1 replies
  • 0 likes

Lost my playlists

I loged into my account on my phone and all my playlists are gone. What can i do to get them back?

  • Newbie
  • I loged into my account on my phone and all my playlists are gone. What can i do to get them back?
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Domanda sulla coda

Salve, vorrei sapere perchè non si può gestire la coda a proprio piacimento...ad esempio se si preme play su un brano questo viene riprodotto cancellando e aggiungendo brani in automatico comè possibile?Mentre nei brani successivi non si può far null...

  • Regular
  • Salve, vorrei sapere perchè non si può gestire la coda a proprio piacimento...ad esempio se si preme play su un brano questo viene riprodotto cancellando e aggiungendo brani in automatico comè possib...
  • LINOSBAR
  • Newbie
  • 6245 Views
  • 6 replies
  • 0 likes
  • 6245 Views
  • 6 replies
  • 0 likes

Spotify Premium

Right now I'm using the Spotify Premium 7 Day Trial offer and although I really like Premium and am considering getting it, but it takes up over 13GB in music downloads! I'm wondering if I do decide not to get it and Spotify takes away my privileges,...

  • Newbie
  • Right now I'm using the Spotify Premium 7 Day Trial offer and although I really like Premium and am considering getting it, but it takes up over 13GB in music downloads! I'm wondering if I do decide ...
  • 575 Views
  • 0 replies
  • 0 likes
  • 575 Views
  • 0 replies
  • 0 likes