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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1094 Views
  • 0 replies
  • 4 likes

Superuser Contribution I can't listen some musics

Hi buddys !I have a little prob about some Spotify's musics on my phone (they're chinese). I said on my phone, because when I listened on my PC they worked. When I whould listening someone like those artist's " https://play.spotify.com/artist/5XHBjJm...

  • Newbie
  • Hi buddys ! I have a little prob about some Spotify's musics on my phone (they're chinese). I said on my phone, because when I listened on my PC they worked. When I whould listening someone like tho...
  • Maria_B
  • Moderator
  • 583 Views
  • 1 replies
  • 0 likes
  • 583 Views
  • 1 replies
  • 0 likes

Superuser Contribution Like/dislike buttons don't reset

V 7.2.0.1250While listening to an artist radio and selecting like/dislike, the button state does not reset after the next song starts to play.

  • Music Fan
  • V 7.2.0.1250 While listening to an artist radio and selecting like/dislike, the button state does not reset after the next song starts to play.
  • Maria_B
  • Moderator
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Volume control

I listen to spotify via 'Sleep for Android' at night and last night the volumne kept automatically increasing to max. I kept lowering the volume again and it would increase back up minutes later. Could this be the 'Sleep for Android' app or an issue ...

  • Newbie
  • I listen to spotify via 'Sleep for Android' at night and last night the volumne kept automatically increasing to max.  I kept lowering the volume again and it would increase back up minutes late...
  • izzyreal
  • Newbie
  • 1370 Views
  • 2 replies
  • 1 likes
  • 1370 Views
  • 2 replies
  • 1 likes

Cant get to my saved music

Before i could go on recently played and it was say saved songs i click on it and it would show all my music now it shows the recent music ive listen to cant get on saved songs any more and if i wanna listen to a certain song i have to search it by n...

  • Newbie
  • Before i could go on recently played and it was say saved songs i click on it and it would show all my music now it shows the recent music ive listen to cant get on saved songs any more and if i wann...
  • Joe
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Just paid for 3months. Asking for a free trial, also music got deleted

All my music in playlist got erased. Good music and hard to find. Also it's asking me to sign up for 3 months for 99cents even though I applied for this deal a month ago... help please!!!!

  • Newbie
  • All my music in playlist got erased. Good music and hard to find. Also it's asking me to sign up for 3 months for 99cents even though I applied for this deal a month ago... help please!!!!
  • Joe
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Update problem for Android

I still have the older version of Spotify.There is no update option in the PlaystoreI don't find a update possibility in the app either.How can I update Spotify without deleting it and my downloaded music?Phone= Oneplus 3Thanks!

  • Casual Listener
  • I still have the older version of Spotify. There is no update option in the Playstore I don't find a update possibility in the app either. How can I update Spotify without deleting it and my downl...
  • Joe
  • Community Legend
  • 348 Views
  • 3 replies
  • 0 likes
  • 348 Views
  • 3 replies
  • 0 likes

Missing stereo

Playing music from Galaxy over Bluetooth and the guitar tracks are missing on many songs.I only get the "left" when stereo guitar pans left/right.Un-listen-able!! Help please?

  • Newbie
  • Playing music from Galaxy over Bluetooth and the guitar tracks are missing on many songs. I only get the "left" when stereo guitar pans left/right. Un-listen-able!! Help please?
  • Joe
  • Community Legend
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution Could not see Sonos devices

I have a Sonos system - I can play Spotify music through that via the 'listen on device' function on the Android app. At the weekend I visited another house with Sonos devices. I added them to my Sonos app okay and could control them, but none of the...

  • Casual Listener
  • I have a Sonos system - I can play Spotify music through that via the 'listen on device' function on the Android app.  At the weekend I visited another house with Sonos devices.  I added th...
  • Maria_B
  • Moderator
  • 547 Views
  • 1 replies
  • 0 likes
  • devices
  • 547 Views
  • 1 replies
  • 0 likes

Fonction "parcourir" indisponible / Browse problem

Bonjour, j'utilise Spotify Premium depuis environ un mois.Depuis quelques jours, je n'ai plus accès à la fonction "parcourir". Quand je clique dessus, un écran noir apparaît :- plus de playlists recommandées- plus accès à la rubrique genre & ambiance...

  • Newbie
  • Bonjour,   j'utilise Spotify Premium depuis environ un mois. Depuis quelques jours, je n'ai plus accès à la fonction "parcourir". Quand je clique dessus, un écran noir apparaît : - plus de p...
  • fredk13
  • Casual Listener
  • 2226 Views
  • 3 replies
  • 0 likes
  • 2226 Views
  • 3 replies
  • 0 likes

Cant downlaod

Please help! The download won't start even I have already turn on 'download when using cellular' , checked there are 4GB space available and played the same songs many times . It still tells me to go to setting to download using cellular. Now all my ...

  • Casual Listener
  • Please help! The download won't start even I have already turn on 'download when using cellular' , checked there are 4GB space available and played the same songs many times . It still tells me to go...
  • fabiobe
  • Casual Listener
  • 400 Views
  • 3 replies
  • 0 likes
  • 400 Views
  • 3 replies
  • 0 likes

Armazenamento cheio sendo que tenho 28 GB disponível em Meu cartão SD.

Não consigo mais baixar músicas , porque o aplicativo do Spotify diz que eu estou sem memória , mas o meu cartão SD está praticamente vazio , podem me ajudar por favor ?

  • Newbie
  • Não consigo mais baixar músicas , porque o aplicativo do Spotify diz que eu estou sem memória , mas o meu cartão SD está praticamente vazio , podem me ajudar por favor ?
  • 1459 Views
  • 0 replies
  • 4 likes
  • 1459 Views
  • 0 replies
  • 4 likes

Old Menu

Hi everyone, i read months ago that the side menu moved to bottom, wich i like. but i still with the old side menu, if logout and login with a new account it has the new bottom menu. When the bottom menu will be enable to my account?thanks

  • Casual Listener
  • Hi everyone, i read months ago that the side menu moved to bottom, wich i like. but i still with the old side menu, if logout and login with a new account it has the new bottom menu. When the bottom ...
  • gonzalocasal
  • Casual Listener
  • 395 Views
  • 2 replies
  • 0 likes
  • 395 Views
  • 2 replies
  • 0 likes

Offline songs getting deleted

All the songs that i save for offline play randomly get deleted. I had 800ish songs that I had to redownload.

  • Newbie
  • All the songs that i save for offline play randomly get deleted. I had 800ish songs that I had to redownload.
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Airis TM420 - Spotify hangs in suspended mode

Hi,I've been experiencing problems with Spotify for the last weeks (maybe 3 or 4 weeks).I have been using it with no problems during the last year. When the device enters into suspended mode (with the lock screen), Spotify stops playing and the unloc...

  • Casual Listener
  • Hi, I've been experiencing problems with Spotify for the last weeks (maybe 3 or 4 weeks). I have been using it with no problems during the last year. When the device enters into suspended mode (wit...
  • juas1
  • Casual Listener
  • 859 Views
  • 1 replies
  • 0 likes
  • blink
    hangs
    lock screen
    restart
  • 859 Views
  • 1 replies
  • 0 likes

I can not donwload it

Help!I from Venezuela but now I am living in Chile, I know this app is available here in Chile but when I want to try to download it, there is a message saying something like this app isn't available for my country. I have my Gps activated, I reset a...

  • Casual Listener
  • Help! I from Venezuela but now I am living in Chile, I know this app is available here in Chile but when I want to try to download it, there is a message saying something like this app isn't availab...
  • Joe
  • Community Legend
  • 628 Views
  • 4 replies
  • 0 likes
  • 628 Views
  • 4 replies
  • 0 likes

Should have a delete option to recently played lists

We (Premium Users) should have the ability to delete recently played playlists/artists instead of just hiding it. Hope there would be an upcoming update regarding this issue. Thanks!

  • Visitor
  • We (Premium Users) should have the ability to delete recently played playlists/artists instead of just hiding it. Hope there would be an upcoming update regarding this issue.   Thanks!
  • MartinStoichkov
  • Community Legend
  • 528 Views
  • 1 replies
  • 1 likes
  • 528 Views
  • 1 replies
  • 1 likes

Stops playing. Shows that it IS.

Sometimes it won't play when I hit shuffle play but then starts up randomly later. Sometimes a few minutes, sometimes much later. And almost every time I use it, it just stops after however long it feels like. I got through 2 1/2 songs this time. It'...

  • Visitor
  • Sometimes it won't play when I hit shuffle play but then starts up randomly later. Sometimes a few minutes, sometimes much later. And almost every time I use it, it just stops after however long it f...
  • user-removed
  • Not applicable
  • 400 Views
  • 3 replies
  • 1 likes
  • 400 Views
  • 3 replies
  • 1 likes

Storage feature don't appear

I can't find the storage feature in library's settings

  • Casual Listener
  • I can't find the storage feature in library's settings
  • Joe
  • Community Legend
  • 470 Views
  • 4 replies
  • 0 likes
  • 470 Views
  • 4 replies
  • 0 likes

Spotify connect from Android?

I have an Android Lollipop phone with Spotify and a speaker with Spotify Connect. I gather it's possible to use Connect between the two, but my screen shows nothing about Devices available. So how do I do it?

  • Casual Listener
  • I have an Android Lollipop phone with Spotify and a speaker with Spotify Connect.  I gather it's possible to use Connect between the two, but my  screen shows nothing about Devices availabl...
  • Joe
  • Community Legend
  • 508 Views
  • 1 replies
  • 0 likes
  • androd
    Connect
    devices
  • 508 Views
  • 1 replies
  • 0 likes

synching Spotify w/chevy mylink

I have two 2014 GM vehicles with the mylink audio/media system. Until the most recent update, Spotify worked beautifully through the Bluetooth connection. Since the last update, however, a song will play perfectly fine for 5-10 seconds, then get inte...

  • Casual Listener
  • I have two 2014 GM vehicles with the mylink audio/media system. Until the most recent update, Spotify worked beautifully through the Bluetooth connection. Since the last update, however, a song will ...
  • Frankkey
  • Newbie
  • 15450 Views
  • 4 replies
  • 1 likes
  • mylink
  • 15450 Views
  • 4 replies
  • 1 likes