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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35561 Views
  • 64 replies
  • 25 likes
  • 35561 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873905 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 873905 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25530 Views
  • 3 replies
  • 0 likes
  • 25530 Views
  • 3 replies
  • 0 likes

All Albums Disappeared from library?

No idea what just happened, was listening to a downloaded album on my nexus 5 (Android 4.4.3), when the current track finished it didn't go onto the next one. When I looked, I got a message saying that I'd removed the album from my library. I re-adde...

  • Casual Listener
  • No idea what just happened, was listening to a downloaded album on my nexus 5 (Android 4.4.3), when the current track finished it didn't go onto the next one. When I looked, I got a message sayin...
  • Chloedubose
  • Newbie
  • 3170 Views
  • 4 replies
  • 1 likes
  • Albums
    android 4.4.3
    bug
    Dissapearing Albums
    Nexus 5
  • 3170 Views
  • 4 replies
  • 1 likes

[Android][Music] Please work on it fast

Hi spotify i have a problem and that is that i can't listen to a girl group name twice. My account is premiumso i dont know why i can't hear there songs.I am a kpop fan an sometimes i cant hear any of their songs. So please but every singer song out ...

  • Newbie
  • Hi spotify i have a problem and that is that i can't listen to a girl group name twice. My account is premiumso i dont know why i can't hear there songs.I am a kpop fan an sometimes i cant hear any o...
  • Joe
  • Community Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • Android
    music
  • 379 Views
  • 1 replies
  • 0 likes

Solved!! Shuffle Play

How do I get shuffle play to play thru full Playlist without repeating tracks?

  • Gig Goer
  • How do I get shuffle play to play thru full Playlist without repeating tracks?
  • Joe
  • Community Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Last.fm scrobbling not working

Hi all, I'm a fairly new user to Spotify and have had nothing but problems with their software since I started using it as my main source of music playback.The latest issue is last.fm scrobbling, which was working fine until about a week ago, now it ...

  • Music Fan
  • Hi all, I'm a fairly new user to Spotify and have had nothing but problems with their software since I started using it as my main source of music playback. The latest issue is last.fm scrobbling,...
  • Joe
  • Community Legend
  • 872 Views
  • 12 replies
  • 0 likes
  • 872 Views
  • 12 replies
  • 0 likes

Reset smartphone

Perco playlists baixadas se formatar celular?

  • Casual Listener
  • Perco playlists baixadas se formatar celular?
  • FelipeSG97
  • Casual Listener
  • 513 Views
  • 4 replies
  • 0 likes
  • 513 Views
  • 4 replies
  • 0 likes

Interfaz nueva

Estimados, mi cuenta tiene un problema sigo viendo la interfaz vieja que tiene el menú hamburguesa en la parte superior izquierda. Solo me pasa con mi cuenta probé con otra cuenta en mi celular y veo el menú nuevo que tiene todas las opciones abajo. ...

  • Casual Listener
  • Estimados, mi cuenta tiene un problema sigo viendo la interfaz vieja que tiene el menú hamburguesa en la parte superior izquierda. Solo me pasa con mi cuenta probé con otra cuenta en mi celular y veo...
  • Kamran
  • Composer
  • 427 Views
  • 5 replies
  • 0 likes
  • 427 Views
  • 5 replies
  • 0 likes

Spotify Library No Longer Available

The library where all of my saved songs would be is no longer a option on my spotify app. Also, the app will not let me save new songs i find. Idk what is goin on

  • Newbie
  • The library where all of my saved songs would be is no longer a option on my spotify app. Also, the app will not let me save new songs i find. Idk what is goin on
  • cat81
  • Casual Listener
  • 782 Views
  • 3 replies
  • 3 likes
  • 782 Views
  • 3 replies
  • 3 likes

Superuser Contribution Can't sharevsongs with friends

I want to share music with my wife. Wile both are not in FB. I follow her, she follows me.I go in share, sent toA Windows appears where I can choose a way how to share... Mail, WA and so inI press Empfänger auswählenA Windows appears where I can ente...

  • Casual Listener
  • I want to share music with my wife. Wile both are not in FB. I follow her, she follows me. I go in share, sent to A Windows appears where I can choose a way how to share... Mail, WA and so in ...
  • Marcoliverpool
  • Casual Listener
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

I can't get the new bottom navigation buttons.

I little while back you guys updated the Android version of the app with a bottom navbar to replace the hamburger menu, but I can't seem to get that update. I've cleared the cache, erased the app's data, and reinstalled it fresh, but it never switche...

  • Newbie
  • I little while back you guys updated the Android version of the app with a bottom navbar to replace the hamburger menu, but I can't seem to get that update. I've cleared the cache, erased the app's d...
  • itu_
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Spotify not responding

Hi all,I have been having issues with my spotify app. Most of the time works fine. But there are times that it becomes unresponsive. It always happens when im playing music and after a song is finished playing and moves on to the next track, it lags ...

  • Regular
  • Hi all, I have been having issues with my spotify app. Most of the time works fine. But there are times that it becomes unresponsive. It always happens when im playing music and after a song is fi...
  • itu_
  • Community Legend
  • 610 Views
  • 8 replies
  • 0 likes
  • 610 Views
  • 8 replies
  • 0 likes

New app lags

It seems everything about the new version of the app lags on my Samsung. Starting, stopping, pausing, looking up playlist lists, playlists in general, settings. Everything has to cope with a lag of half a minute or more. I have never had this problem...

  • Roadie
  • It seems everything about the new version of the app lags on my Samsung. Starting, stopping, pausing, looking up playlist lists, playlists in general, settings. Everything has to cope with a lag of h...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Solved!! Where is "album" tab

Hey,I opened spotify today and I noticed that album tab on my android disappeared. Which sucks, because I dont have any playlists or anything, I always play whole album. I have Spotify premium for over a year now, and offline albums on phone is the o...

  • Casual Listener
  • Hey, I opened spotify today and I noticed that album tab on my android disappeared. Which sucks, because I dont have any playlists or anything, I always play whole album. I have Spotify premium for ...
  • Muskberry
  • Casual Listener
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Spotify won't auto play when screen is locked. Galaxy s7

It'll play 2 or 3 songs then pauses. I have to unlock phone and be on the spotify app screen for it to continue playing the next song. I've even tried older versions, but it still happens. I've disabled every battery saver setting I can think of but ...

  • Casual Listener
  • It'll play 2 or 3 songs then pauses. I have to unlock phone and be on the spotify app screen for it to continue playing the next song. I've even tried older versions, but it still happens. I've disab...
  • blus
  • Casual Listener
  • 2611 Views
  • 2 replies
  • 0 likes
  • 2611 Views
  • 2 replies
  • 0 likes

Song is currently Unavailable...

I have been successfully playing local file songs on my android for about 2 weeks, then sudddenly Spotify is saying these songs aren't available anymore...This now makes it so about half of my playlist is grayed out and unplayable.If anyone has a sol...

  • Regular
  • I have been successfully playing local file songs on my android for about 2 weeks, then sudddenly Spotify is saying these songs aren't available anymore... This now makes it so about half of my play...
  • Pimparoooo
  • Regular
  • 373 Views
  • 4 replies
  • 0 likes
  • 373 Views
  • 4 replies
  • 0 likes

problem streaming(lost connection) with chromecast audio

i have a problem with streaming audio from multiple android devices.when i play music the audio stops playing in various time playing. it don,t matter what device it is. i have reset the chromecast my wifi. i even have hardreset some android devices....

  • Newbie
  • i have a problem with streaming audio from multiple android devices. when i play music the audio stops playing in various time playing. it don,t matter what device it is. i have reset the chromecast...
  • 215 Views
  • 0 replies
  • 1 likes
  • 215 Views
  • 0 replies
  • 1 likes

App issue

For about a week now, my app has been working like complete garbage. Pages won't load, ui is buggy and unresponsive, and app will crash after playing a few songs. I have reset my phone (Xperia Z5) multiple times as well as removed and reinstalled the...

  • Newbie
  • For about a week now, my app has been working like complete garbage. Pages won't load, ui is buggy and unresponsive, and app will crash after playing a few songs. I have reset my phone (Xperia Z5) mu...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

artist list dissapeared

I opened the app and I go to artists because I like to save everything they have and skip through as I listen. I opened it and it has about 9 out of IDK 50 or so artists so I have to slide through the songs just to find what I want to listen too. Thi...

  • Newbie
  • I opened the app and I go to artists because I like to save everything they have and skip through as I listen. I opened it and it has about 9 out of IDK 50 or so artists so I have to slide through th...
  • 203 Views
  • 0 replies
  • 1 likes
  • 203 Views
  • 0 replies
  • 1 likes

Spotify always pauses the music after a second

Spotify keeps pausing my music when I try to play it, it will start playing for like a second and then it pauses. Any help please, I've already deleted cache and reinstalled and nothing worked!

  • Casual Listener
  • Spotify keeps pausing my music when I try to play it, it will start playing for like a second and then it pauses. Any help please, I've already deleted cache and reinstalled and nothing worked!
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes