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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5226 Views

0 replies

6 likes

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Superuser Contribution PLEASE READ!! PREMIUM ERROR

I have premium and i've used it very often.Today ,i entered spotify and my premium was cancelled.I checked my credit card's app, and i already payed the installment and i restared my phone and the problem didn't fix.I know my english is not as a amer...

Newbie

I have premium and i've used it very often.Today ,i entered spotify and my premium was cancelled.I checked my credit card's app, and i already payed the installment and i restared my phone and the pr...

MonicaM_Bogota

Roadie

297 Views

1 replies

0 likes

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Connect - Samsung TV is visible from iPhone 5C but not from Galaxy S4

Compatible Samsung TV works fine using iPhone, it is listed in available as usual, but when I try to use the same Spotify connect feature through Galaxy S4, it can see all network compatible devices (such as a chromecast plugged in another tv), but t...

Newbie

Compatible Samsung TV works fine using iPhone, it is listed in available as usual, but when I try to use the same Spotify connect feature through Galaxy S4, it can see all network compatible devices ...

250 Views

0 replies

0 likes

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Spotify forgets my offline songs

Spotify seems to forget my songs and it is quite irritating. It seems to be forgetting random songs with no obvious pattern. I call it forgetting and not deleting because I think the songs still are there, Spotify just doesn't think they are. Notice ...

Casual Listener

Spotify seems to forget my songs and it is quite irritating. It seems to be forgetting random songs with no obvious pattern. I call it forgetting and not deleting because I think the songs still are ...

Drathan

Casual Listener

1062 Views

3 replies

0 likes

Android
Corruption
Deleting
forgets
reoccuring
Spotify
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[Android][Your Music] App is so slow ( Android)

I love Spotify's catalog, but the mobile app suffers from significant lag. After opening the software, it takes several minutes for my saved music to become available and the search option is also useless during this wait. Clearing the cache manually...

Newbie

I love Spotify's catalog, but the mobile app suffers from significant lag. After opening the software, it takes several minutes for my saved music to become available and the search option is also us...

446 Views

0 replies

1 likes

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Superuser Contribution Sync over Cellular issue

I'm unable to download my music via mobile data, I've said yes to download over cellular and myou others connect to the Internet etc fine but it is still telling me to go into settings and set yes to download over cellular.I've done a deep clean as s...

Casual Listener

I'm unable to download my music via mobile data, I've said yes to download over cellular and myou others connect to the Internet etc fine but it is still telling me to go into settings and set yes to...

HantzMPLT

Newbie

542 Views

3 replies

0 likes

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Downloading on Samsung Galaxy Device

hi, I've just purchased a Samsung Galaxy Tab S2 and i've downloaded Spotify and tagged a couple of playlists for "Download". The status remains "Waiting for Download" forever. A particular song will download if I listen to it specifically but not the...

Casual Listener

hi,   I've just purchased a Samsung Galaxy Tab S2 and i've downloaded Spotify and tagged a couple of playlists for "Download". The status remains "Waiting for Download" forever. A particular s...

eborggrech

Casual Listener

1400 Views

2 replies

0 likes

Android
available offline
Samsung
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Spotify shows offline on WiFi on iPad. Works fine on data and on other Android devices and computer!

For some reason my Spotify on iPad keeps showing as offline while on WiFi. My WiFi is working fine since other apps and the computer works as usual. Spotify works the moment I switch off WiFi. I've tried all suggestions that I could find online. Remo...

Newbie

For some reason my Spotify on iPad keeps showing as offline while on WiFi. My WiFi is working fine since other apps and the computer works as usual. Spotify works the moment I switch off WiFi. I've t...

530 Views

0 replies

0 likes

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Solved!! Music playing through speakers AND headphones

I just brought a Huawei G# yesterday and Spotify keeps playing through both the speakers and the headphones. Yes the headphones are properly in, yes lossless BT mode is off. I tried BesAudEnh both on and off. Can somebody help me please?

Casual Listener

I just brought a Huawei G# yesterday and Spotify keeps playing through both the speakers and the headphones. Yes the headphones are properly in, yes lossless BT mode is off. I tried BesAudEnh both&nb...

ghostwiththemos

Casual Listener

11445 Views

4 replies

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Help me to improve sound

Hi,i use spotify premium with samsung s7 edge with otg or asus fonepad 7.I would like to improve sound of spotify.is it possible with audioquest dragonfly red or other ampli/dac device?Spotify,S7edge and dragonfly can work together?plug&play?thanks

Regular

Hi,i use spotify premium with samsung s7 edge with otg or asus fonepad 7.I would like to improve sound of spotify.is it possible with audioquest dragonfly red or other ampli/dac device?Spotify,S7edge...

347 Views

0 replies

0 likes

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Upgraded to Premium, still says Free user - Help!

I've paid for a month of Premium membership, uninstalled & reinstalled the app, and phone says I still need to upgrade. On the computer under Account > Subscription, it says I am a Premium user, but my phone doesn't know this. Moderator, please help!

Newbie

I've paid for a month of Premium membership, uninstalled & reinstalled the app, and phone says I still need to upgrade.   On the computer under Account > Subscription, it says I am a ...

Joe

Community Legend

670 Views

4 replies

2 likes

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Cellular download not working, all settings ok

Moto G 3rd genAndroid ospreySpotify 7.2.0.1250 armv7Will not download playlists for offline use over cellular even with all settings enabled. Any ideas? Have tried reinstalling, clearing cache, etc etc. Data plan unlimited and used to work fine.

Newbie

Moto G 3rd gen Android osprey Spotify 7.2.0.1250 armv7 Will not download playlists for offline use over cellular even with all settings enabled. Any ideas? Have tried reinstalling, clearing cach...

225 Views

0 replies

0 likes

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Can't deactivate the shuffle playback

Since some versions of Spotify for Android, when activating the shuffle button, I can't deactivate it for non reason.. I tick on it and it stays green.. Using latest beta version but it was on every beta as far as I know..Samsung Galaxy S7 edge, andr...

Casual Listener

Since some versions of Spotify for Android, when activating the shuffle button, I can't deactivate it for non reason.. I tick on it and it stays green.. Using latest beta version but it was on every ...

ChilliBo

Casual Listener

425 Views

4 replies

0 likes

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Bastille

Every time I scroll down to Bastille's profile, the app crashes when it reaches the On Tour section. Please fix this.

Casual Listener

Every time I scroll down to Bastille's profile, the app crashes when it reaches the On Tour section. Please fix this.

220 Views

0 replies

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Music stops when opening certain apps

I got a new Galaxy S7 (Marshmallow 6.0.1) for christmas and while using Spotify in the background, Spotify would pause automaticaly when opening game apps such as Fallout Shelter and Pocket Mortys.

Newbie

I got a new Galaxy S7 (Marshmallow 6.0.1) for christmas and while using Spotify in the background, Spotify would pause automaticaly when opening game apps such as Fallout Shelter and Pocket Mortys.

303 Views

0 replies

1 likes

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Lost all my downloaded songs

I have joined Spotfy yesterday, and already signed to the Premium account. I have spent all day long downloading songs so I can hear them in the Offline mode. In the end of the day, after using the app without any problems, I realize all the songs I ...

Casual Listener

I have joined Spotfy yesterday, and already signed to the Premium account. I have spent all day long downloading songs so I can hear them in the Offline mode. In the end of the day, after using the a...

Englos

Newbie

506 Views

3 replies

1 likes

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Spotify crashed while deleting cache and data

Hi everyoneI just tried deleting all cache and data via the Spotify app on my google pixel phone as I forgot to set download quality to extreme. I was playing a song at the time and the app went to a black screen when I pressed OK to delete. In the n...

Music Fan

Hi everyone I just tried deleting all cache and data via the Spotify app on my google pixel phone as I forgot to set download quality to extreme. I was playing a song at the time and the app went to...

297 Views

0 replies

0 likes

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Pokemon

My s7 edge doesn't give me an option to start my music from my notification bar.

Newbie

My s7 edge doesn't give me an option to start my music from my notification bar.

Masta_22

Roadie

298 Views

1 replies

1 likes

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Cannot filter downloaded songs

So I solved the problem of the app always deleting my songs. But now when I go to filter my downloaded albums, only the same four sings show up, even though I have many albums downloaded. Pretty annoying consoderi ng I have hundreds of albums saved. ...

Casual Listener

So I solved the problem of the app always deleting my songs. But now when I go to filter my downloaded albums, only the same four sings show up, even though I have many albums downloaded. Pretty anno...

Joe

Community Legend

709 Views

6 replies

0 likes

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Podcast won't play

I found a podcast that is only available on mobile but it won't play on my Spotify app. I tried opening the direct link that opens the app and it didn't work. I also tried searching for it in- app but it won't show up in the searches. The podcast is ...

Newbie

I found a podcast that is only available on mobile but it won't play on my Spotify app. I tried opening the direct link that opens the app and it didn't work. I also tried searching for it in- app bu...

988 Views

0 replies

0 likes

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