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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5421 Views

0 replies

6 likes

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  • 6 likes

Help me it wont even clear data

I keep getting please clear disc. disc almost full. wont let me clear cached data what do i do? LG G4

Newbie

I keep getting please clear disc. disc almost full. wont let me clear cached data what do i do? LG G4

Joe

Community Legend

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Saving to SD Card

My spotify doesn't have the storage option and I want to save my music to the SD card....any help?

Newbie

My spotify doesn't have the storage option and I want to save my music to the SD card....any help?

Joe

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Spotify stops playing on LG stylo when I open Facebook or Chrome internet or any of my app games

For the past week whenever I have Spotify playing and go to another app on my phone, Spotify will just stop playing. Spotify also does that when I open my Internet. What is going on and is there a solution?

Newbie

For the past week whenever I have Spotify playing and go to another app on my phone, Spotify will just stop playing. Spotify also does that when I open my Internet. What is going on and is there a so...

Joe

Community Legend

551 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Android app periodically re-downloads all offline tracks

I have a Spotify Premium account, which I use on a Samsung S7 Edge. Every few weeks, it re-downloads every single offline track (about 2800 in total).This is mildly irritating when I'm at home (battery drain), a little more so when out and about in t...

Regular

I have a Spotify Premium account, which I use on a Samsung S7 Edge. Every few weeks, it re-downloads every single offline track (about 2800 in total). This is mildly irritating when I'm at home (bat...

mistermark10

Regular

424 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution BR - Dúvida

- Estou tentando sincronizar uma musica da minha biblioteca pessoal (arquivos locais) junto ao meu android, eu localizo a musica no app para desktop, crio uma playlist com esta musica e vou no android para baixar a musica para o celular, mas a musica...

Newbie

 - Estou tentando sincronizar uma musica da minha biblioteca pessoal (arquivos locais) junto ao meu android, eu localizo a musica no app para desktop, crio uma playlist com esta musica e vou no ...

user-removed

Not applicable

394 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Can't see the song I'm listening to

The background of the notification is black and the words is also in a dark colour, I can't see the song I'm listening to, is there a way to change it?

Casual Listener

The background of the notification is black and the words is also in a dark colour, I can't see the song I'm listening to, is there a way to change it?

Joe

Community Legend

326 Views

2 replies

1 likes

  • 326 Views
  • 2 replies
  • 1 likes

Solved!! Chromecast Premium feature?

HiI have noticed that the Chromecast streaming feature from the Spotify Android player seem to have recently become for premium accounts only - or at least this is what I read in the app when attempting to connect to it.However looking at this page h...

Music Fan

Hi I have noticed that the Chromecast streaming feature from the Spotify Android player seem to have recently become for premium accounts only - or at least this is what I read in the app when att...

Montanaskiers

Newbie

20357 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Spotify don't show in the notification bar or the lock screen

Hi.I have problem with the app. When I open it the first time it's all ok but when I stop music and come back to the app after some time the streaming works fine but the app don't show in the notification bar or lock screen, the widget doesn't work a...

Casual Listener

Hi. I have problem with the app. When I open it the first time it's all ok but when I stop music and come back to the app after some time the streaming works fine but the app don't show in the notif...

Hewcia33

Casual Listener

668 Views

4 replies

0 likes

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login error with facebook on android

PLEASE I NEED MUSIC hard times these past months actually... i can no longer listen to my music.and i need some serious help! when i open the spotify app i press the button ''login with facebook'' it tries to connect but then tells me "wrong username...

Newbie

PLEASE I NEED MUSIC   hard times these past months actually... i can no longer listen to my music. and i need some serious help!   when i open the spotify app i press the button ''logi...

ag2526

Roadie

967 Views

1 replies

0 likes

Android
Facebook
Login Errors
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Please i need help!

how do I open the Spotify start in my library? In the New Spotify update they added the new tab "Home" but i want start it in My Library.

Visitor

how do I open the Spotify start in my library? In the New Spotify update they added the new tab "Home" but i want start it in My Library.

Joe

Community Legend

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Explicit sign stopping music?.

Why is it that all of a sudden some of my music has the "Explicit" sign next to them and won't play ?.This has only been in the last day as it was all fine yesterday.

Casual Listener

Why is it that all of a sudden some of my music has the "Explicit" sign next to them and won't play ?. This has only been in the last day as it was all fine yesterday.

Joe

Community Legend

514 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Syncronizing files

Hello. I have various issues concerning the syncronisation of my MP3-Files on my Android, I would be happy if you could help. First of all: The way I do it is, as the official online tutorial says, I select the files from the folder, add them to a pl...

Visitor

Hello. I have various issues concerning the syncronisation of my MP3-Files on my Android, I would be happy if you could help.  First of all: The way I do it is, as the official online tutorial ...

Joe

Community Legend

293 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Premium Family

Hallo guys. I have a problemMy brother invited me in Spotify premium Family and my problem is i cant use my spotify acc if i switch that in offline modus. Can sowhere explain me why and whats the problem is.Thanks

Newbie

Hallo guys. I have a problem My brother invited me in Spotify premium Family and my problem is i cant use my spotify acc if i switch that in offline modus. Can sowhere explain me why and whats the p...

Joe

Community Legend

446 Views

1 replies

0 likes

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  • 1 replies
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Spotify login pleasehelpp

Unable to login into premium Spotify due to Facebook complications and the email I have on Facebook is no longer ableable be accessed. Please help I spent alot of time downloading songs

Newbie

Unable to login into premium Spotify due to Facebook complications and the email I have on Facebook is no longer ableable be accessed. Please help I spent alot of time downloading songs

crematedman

Community Legend

299 Views

1 replies

1 likes

  • 299 Views
  • 1 replies
  • 1 likes

Spotify will not see my new Google Cast speaker - Vizio Crave 360

I just bought a new Vizio Crave 360 Google Cast speaker. The Spotify app will not see the speaker as an available device. It can be seen and casted to from the Vizio app as well as Google Play Music. I've spoken with Vizio tech support and they are t...

Regular

I just bought a new Vizio Crave 360 Google Cast speaker. The Spotify app will not see the speaker as an available device. It can be seen and casted to from the Vizio app as well as Google Play Music....

pdampier

Casual Listener

6092 Views

24 replies

2 likes

  • 6092 Views
  • 24 replies
  • 2 likes

Poor volume when playing in car on bluetoth

Hi I have seen a few posts on here about the volume faults. I have a Samsung s6 and when I connect it to my car the volume is poor as in low. The has been a few times it is louder for about a second then goes back to low.

Casual Listener

Hi I have seen a few posts on here about the volume faults. I have a Samsung s6 and when I connect it to my car the volume is poor as in low. The has been a few times it is louder for about a second ...

dinomight

Spotify Star

629 Views

3 replies

1 likes

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Error sd card

After I downloaded my music on the SD card the app started to brake and turn off the phone. The songs constantly disappear and have to download again and every time I go out from my Internet account is disconnected.

Newbie

After I downloaded my music on the SD card the app started to brake and turn off the phone. The songs constantly disappear and have to download again and every time I go out from my Internet account ...

crematedman

Community Legend

365 Views

1 replies

0 likes

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How to roll back spotify

Hey guys, Quick question, how do i roll back my android spotify? I really dont like the new version, mostly for the fact that eventhough i have premium i still get suggestions at the end of my playlists. I mean, i made this playlist, i have put in th...

Roadie

Hey guys,   Quick question, how do i roll back my android spotify?  I really dont like the new version, mostly for the fact that eventhough i have premium i still get suggestions at the ...

user-removed

Not applicable

10662 Views

1 replies

4 likes

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  • 1 replies
  • 4 likes

Google Cast support is now completely broken

First I had the issue that Spotify randomly paused while streaming to my Google Cast Audio. I discovered this mostly occurred when you skip back and forth through the track, as if the Spotify app 'forgets' to refill the Google Cast audio buffer or so...

Casual Listener

First I had the issue that Spotify randomly paused while streaming to my Google Cast Audio. I discovered this mostly occurred when you skip back and forth through the track, as if the Spotify app 'fo...

NiallB_EquiGeek

Regular

1411 Views

1 replies

4 likes

  • 1411 Views
  • 1 replies
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Solved!! Spotify can not cast to chromecast audio and chromecast

Today I am trying from 2 diferent devices (a Samsung Tab S and Samsung S7 edge).On Chromecast the screen with the 3 dots appears but after a while it drops the connection and returns to my backdrop images. On Chromecast audio i can hear the connectio...

Casual Listener

Today I am trying from 2 diferent devices (a Samsung Tab S and Samsung S7 edge). On Chromecast the screen with the 3 dots appears but after a while it drops the connection and returns to my backdrop...

ConorBDelaney76

Newbie

88897 Views

21 replies

3 likes

  • 88897 Views
  • 21 replies
  • 3 likes