Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387647 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello, my Spotify account has changed the "Your Library" menu to the "Me" menu. Now, I can't browse the songs of the albums I have saved. If I go the menu Me -> Favorites -> Songs, my songs are not listed. If I go to an album I have previously saved,...
Hello, my Spotify account has changed the "Your Library" menu to the "Me" menu. Now, I can't browse the songs of the albums I have saved. If I go the menu Me -> Favorites -> Songs, my ...
414 Views
0 replies
0 likes
When i open my own playlist. The one i created myself. It only plays the first couple of songs. I think arouns 70songs. With or without shuffle on. So when i pick song 200 he automaticly jumps to song 1 after he finishes the song. Its happens with al...
When i open my own playlist. The one i created myself. It only plays the first couple of songs. I think arouns 70songs. With or without shuffle on. So when i pick song 200 he automaticly jumps to son...
Roadie
350 Views
1 replies
0 likes
On the app there was always a "my library" button that let me view all of my saved music by artist, by album, etc. Now that button has been replaced with a "me" button that takes me to my page with playlists and recently played artists. But I have lo...
On the app there was always a "my library" button that let me view all of my saved music by artist, by album, etc. Now that button has been replaced with a "me" button that takes me to my page with p...
Casual Listener
1120 Views
4 replies
0 likes
If you have a look at the attached image, the my library tab is no longer there on the bottom right of the screen, and is replaced by a 'me' tab which is extremely frustrating to the point that i am going to cancel my subscription. Please read and pr...
If you have a look at the attached image, the my library tab is no longer there on the bottom right of the screen, and is replaced by a 'me' tab which is extremely frustrating to the point that i am ...
Casual Listener
569 Views
3 replies
0 likes
Hello guys, I can't find how to play every and all songs of an artist. How can I do that?
Hello guys, I can't find how to play every and all songs of an artist. How can I do that?
Community Legend
610 Views
1 replies
0 likes
Hello, I am writting this message from France. I have suscribed a Spotify family premium plan. I have add differents local files to a new playlist. I can read those files on my laptop but when I want to listen them on my Android phone, it says "Ce ti...
Hello, I am writting this message from France. I have suscribed a Spotify family premium plan. I have add differents local files to a new playlist. I can read thos...
Community Legend
613 Views
4 replies
0 likes
Hello,From several days, when I play a song on spotify it automatically stops to pause in less than one second. I cannot listen music on my phone.I have tried to uninstall/install the app. Reboot my phone...Can someone help me fix this issue?
Hello, From several days, when I play a song on spotify it automatically stops to pause in less than one second. I cannot listen music on my phone. I have tried to uninstall/install the app. Reboot...
Casual Listener
429 Views
3 replies
0 likes
I have downloaded a few playlists, and the songs have been downloaded up to some part. It's like they never finished downloading, and it's not like I've lost my wifi connection. It happens to random songs on different palylists.
I have downloaded a few playlists, and the songs have been downloaded up to some part. It's like they never finished downloading, and it's not like I've lost my wifi connection. It happens to random ...
Newbie
1284 Views
2 replies
0 likes
Buenas tardes: disculpen hice la contratación promocional de Spotify premium por 9 pesos 3 meses, pero no cuento con los beneficios premium ...Como le puedo hacer para activarla???
Buenas tardes: disculpen hice la contratación promocional de Spotify premium por 9 pesos 3 meses, pero no cuento con los beneficios premium ...Como le puedo hacer para activarla???
255 Views
0 replies
0 likes
I have premium and i've used it very often.Today ,i entered spotify and my premium was cancelled.I checked my credit card's app, and i already payed the installment and i restared my phone and the problem didn't fix.I know my english is not as a amer...
I have premium and i've used it very often.Today ,i entered spotify and my premium was cancelled.I checked my credit card's app, and i already payed the installment and i restared my phone and the pr...
Roadie
345 Views
1 replies
0 likes
Compatible Samsung TV works fine using iPhone, it is listed in available as usual, but when I try to use the same Spotify connect feature through Galaxy S4, it can see all network compatible devices (such as a chromecast plugged in another tv), but t...
Compatible Samsung TV works fine using iPhone, it is listed in available as usual, but when I try to use the same Spotify connect feature through Galaxy S4, it can see all network compatible devices ...
274 Views
0 replies
0 likes
Spotify seems to forget my songs and it is quite irritating. It seems to be forgetting random songs with no obvious pattern. I call it forgetting and not deleting because I think the songs still are there, Spotify just doesn't think they are. Notice ...
Spotify seems to forget my songs and it is quite irritating. It seems to be forgetting random songs with no obvious pattern. I call it forgetting and not deleting because I think the songs still are ...
Casual Listener
1132 Views
3 replies
0 likes
I love Spotify's catalog, but the mobile app suffers from significant lag. After opening the software, it takes several minutes for my saved music to become available and the search option is also useless during this wait. Clearing the cache manually...
I love Spotify's catalog, but the mobile app suffers from significant lag. After opening the software, it takes several minutes for my saved music to become available and the search option is also us...
472 Views
0 replies
1 likes
Roadie
532 Views
1 replies
0 likes
I'm unable to download my music via mobile data, I've said yes to download over cellular and myou others connect to the Internet etc fine but it is still telling me to go into settings and set yes to download over cellular.I've done a deep clean as s...
I'm unable to download my music via mobile data, I've said yes to download over cellular and myou others connect to the Internet etc fine but it is still telling me to go into settings and set yes to...
Newbie
674 Views
3 replies
0 likes
hi, I've just purchased a Samsung Galaxy Tab S2 and i've downloaded Spotify and tagged a couple of playlists for "Download". The status remains "Waiting for Download" forever. A particular song will download if I listen to it specifically but not the...
hi, I've just purchased a Samsung Galaxy Tab S2 and i've downloaded Spotify and tagged a couple of playlists for "Download". The status remains "Waiting for Download" forever. A particular s...
Casual Listener
1532 Views
2 replies
0 likes
For some reason my Spotify on iPad keeps showing as offline while on WiFi. My WiFi is working fine since other apps and the computer works as usual. Spotify works the moment I switch off WiFi. I've tried all suggestions that I could find online. Remo...
For some reason my Spotify on iPad keeps showing as offline while on WiFi. My WiFi is working fine since other apps and the computer works as usual. Spotify works the moment I switch off WiFi. I've t...
562 Views
0 replies
0 likes
I just brought a Huawei G# yesterday and Spotify keeps playing through both the speakers and the headphones. Yes the headphones are properly in, yes lossless BT mode is off. I tried BesAudEnh both on and off. Can somebody help me please?
I just brought a Huawei G# yesterday and Spotify keeps playing through both the speakers and the headphones. Yes the headphones are properly in, yes lossless BT mode is off. I tried BesAudEnh both&nb...
Casual Listener
11579 Views
4 replies
0 likes
Hi,i use spotify premium with samsung s7 edge with otg or asus fonepad 7.I would like to improve sound of spotify.is it possible with audioquest dragonfly red or other ampli/dac device?Spotify,S7edge and dragonfly can work together?plug&play?thanks
Hi,i use spotify premium with samsung s7 edge with otg or asus fonepad 7.I would like to improve sound of spotify.is it possible with audioquest dragonfly red or other ampli/dac device?Spotify,S7edge...
401 Views
0 replies
0 likes
I've paid for a month of Premium membership, uninstalled & reinstalled the app, and phone says I still need to upgrade. On the computer under Account > Subscription, it says I am a Premium user, but my phone doesn't know this. Moderator, please help!
I've paid for a month of Premium membership, uninstalled & reinstalled the app, and phone says I still need to upgrade. On the computer under Account > Subscription, it says I am a ...
Community Legend
765 Views
4 replies
2 likes
