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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5403 Views

0 replies

6 likes

  • 5403 Views
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  • 6 likes

Solved!! Spotify can not cast to chromecast audio and chromecast

Today I am trying from 2 diferent devices (a Samsung Tab S and Samsung S7 edge).On Chromecast the screen with the 3 dots appears but after a while it drops the connection and returns to my backdrop images. On Chromecast audio i can hear the connectio...

Casual Listener

Today I am trying from 2 diferent devices (a Samsung Tab S and Samsung S7 edge). On Chromecast the screen with the 3 dots appears but after a while it drops the connection and returns to my backdrop...

ConorBDelaney76

Newbie

88891 Views

21 replies

3 likes

  • 88891 Views
  • 21 replies
  • 3 likes

Not all songs are downloaded from my playlist.

When I try to download my playlist to play it offline, some songs won't download and remain grey coloured. It are always the same songs. Like some songs from the bands 'Clutch' and 'Electric Wizard'. Could it have something to do with the fact that m...

Music Fan

When I try to download my playlist to play it offline, some songs won't download and remain grey coloured. It are always the same songs. Like some songs from the bands 'Clutch' and 'Electric Wizard'....

crematedman

Community Legend

460 Views

1 replies

1 likes

  • 460 Views
  • 1 replies
  • 1 likes

Solved!! Car Bluetooth controls stopped working

I have lost the ability to control Spotify in my car via Bluetooth using the buttons on the dash and steering wheel after the latest updates to Spotify. I have android version 6.5.0.1816 on a Samsung Galaxy S7 with Android vesion 6.0.1. Any idea why ...

Music Fan

I have lost the ability to control Spotify in my car via Bluetooth using the buttons on the dash and steering wheel after the latest updates to Spotify. I have android version 6.5.0.1816 on a Samsung...

crematedman

Community Legend

7875 Views

6 replies

1 likes

  • 7875 Views
  • 6 replies
  • 1 likes

My created playlist doesn't show

I have only one playlist created by me. I've colected songs that I like for about a year. But suddenly, that playlist didn't show anymore. That's on my Android Phone, because in the computer the playlist is still there.Any ideas how I can get back my...

Casual Listener

I have only one playlist created by me. I've colected songs that I like for about a year. But suddenly, that playlist didn't show anymore. That's on my Android Phone, because in the computer the play...

Macavity

Newbie

331 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Daten übertragen Tablett

Ich möchte spotify jetzt nicht mehr nur auf meinen Handy sondern auch auf meinen Samsung Tablett nutzen.Ich kann mich auch anmelden aber angeblich bin ich auf meinen Tablett kein Prime Mitglied und habe auch keine meiner alten Playlists.Könnt ihr mit...

Newbie

Ich möchte spotify jetzt nicht mehr nur auf meinen Handy sondern auch auf meinen Samsung Tablett nutzen. Ich kann mich auch anmelden aber angeblich bin ich auf meinen Tablett kein Prime Mitglied und...

user-removed

Not applicable

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
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Radio function and Google Home

When using the functionality Radio I see"More numbers are charged while you listen"This does not function i.c.m. Chromecast Audio / Google Home.There are not loaded more numbers.When playing "Your Daily Mix" the same problem.(Using Samsung tablet and...

Newbie

When using the functionality Radio I see "More numbers are charged while you listen" This does not function i.c.m. Chromecast Audio / Google Home. There are not loaded more numbers. When playing ...

387 Views

0 replies

0 likes

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Superuser Contribution Can't launch app in israel

I have Spotify premium in the US and am currently traveling in Israel. The Spotify app wont even open. It highlights when I select it, but nothing happens. I'd prefer not to have to uninstall and reinstall it since I don't have a great internet conne...

Newbie

I have Spotify premium in the US and am currently traveling in Israel. The Spotify app wont even open. It highlights when I select it, but nothing happens. I'd prefer not to have to uninstall and rei...

user-removed

Not applicable

416 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Occupied space on my phone; I have removed tracks. But no change.

I am frustrated with this. I am paying every month for enjoying music on spotify, but it is now getting really annoying. I can not free up space on my phone. I cant get rid of those downloaded tracks on spotify. I am afraid I should stop being a perm...

Newbie

I am frustrated with this. I am paying every month for enjoying music on spotify, but it is now getting really annoying. I can not free up space on my phone. I cant get rid of those downloaded t...

iklemp

Music Fan

365 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Downloading offline music every month!!!

Every month I download my music to my SD card to use in offline mode. Its fine for a while then it becomes unavailable. I then have to download it all again. Then it's fine for a while, then it's gone again. This is really driving me up the wall, to ...

Casual Listener

Every month I download my music to my SD card to use in offline mode. Its fine for a while then it becomes unavailable. I then have to download it all again. Then it's fine for a while, then it's gon...

jaidenthomas

Casual Listener

632 Views

2 replies

0 likes

Account
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Removing song from current playlist

I was wondering if there was an easier way to remove the current song from the current playlist? Right now I have to go back to the playlist and scroll around until I can find the song and then click to remove it. This becomes quite cumbersome and im...

Casual Listener

I was wondering if there was an easier way to remove the current song from the current playlist? Right now I have to go back to the playlist and scroll around until I can find the song and then click...

adamstifuk

Music Fan

575 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Local files dont last

On my pc I have added some local files to Spotify and added them to a couple play lists so I can play them on my phone. It all works great, I download/sync them on my phone and can listen to them..... for a while. After about 2-3 days the local files...

Casual Listener

On my pc I have added some local files to Spotify and added them to a couple play lists so I can play them on my phone. It all works great, I download/sync them on my phone and can listen to them.......

Badmojo420

Casual Listener

2146 Views

4 replies

0 likes

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music pause is missing

when disconnecting from bluetooth device or headphones music doesnt pause and then starts playing on your phone's speakerphone. i've used many many apps and i'm still a paying customer of pandora and not sure on where i want to go but even pandora ha...

Casual Listener

when disconnecting from bluetooth device or headphones music doesnt pause and then starts playing on your phone's speakerphone. i've used many many apps and i'm still a paying customer of pandora and...

315 Views

0 replies

1 likes

  • 315 Views
  • 0 replies
  • 1 likes

Menu to skip song

When i listen music on the app and the screen of my smartphone is looked, I can't access the menu to skip songs. I must do my code and return to the app. But at first it work. Can someone help me

Newbie

When i listen music on the app and the screen of my smartphone is looked, I can't access the menu to skip songs. I must do my code and return to the app. But at first it work. Can someone help me

Joe

Community Legend

1737 Views

1 replies

0 likes

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[Android][Playlists] Do not automatically clear caches!

A constant problem I appear to be having is when my login to Spotify times out and I have to log back in all of my downloaded playlists are gone. This have eaten my data several times as I like listening to my playlists at work where I am on Cellular...

Newbie

A constant problem I appear to be having is when my login to Spotify times out and I have to log back in all of my downloaded playlists are gone. This have eaten my data several times as I like liste...

286 Views

0 replies

0 likes

Android
Playlists
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Search Option Not Fully Working

Hello community,I have an Android phone and if I try to use the search option it won't let me use it most of the time, I keep getting the same error: "sorry, something went wrong".Can someone tell me what's going on?!Thanks!

Newbie

Hello community, I have an Android phone and if I try to use the search option it won't let me use it most of the time, I keep getting the same error: "sorry, something went wrong". Can someone...

Joe

Community Legend

259 Views

1 replies

0 likes

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Tem Músicas que não estão funcionando, e quando ativo a opção "off-line", o Spotify fecha sozinho.

Não são todas as músicas, apenas algumas e principalmente as qus eu importei. As músicas estão baixadas, está tudo certo com o s fones e alto falante e também com o Cartão SD e a memória interna, porém quando eu aperto "play", até aparece que a músic...

Casual Listener

Não são todas as músicas, apenas algumas e principalmente as qus eu importei. As músicas estão baixadas, está tudo certo com o s fones e alto falante e também com o Cartão SD e a memória interna, por...

Luisfelipe1802

Casual Listener

610 Views

3 replies

0 likes

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Access online - Moto E

I can't access online with a Moto E.I turned off my phone and redowloaded the app multiple times but everytime I try to log in with my email or with other accounts linked to facebook profiles it says that there are problems and to try again later. My...

Newbie

I can't access online with a Moto E. I turned off my phone and redowloaded the app multiple times but everytime I try to log in with my email or with other accounts linked to facebook profiles it sa...

Joe

Community Legend

370 Views

1 replies

0 likes

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Update, now wont dowload

I updated my Spotify on my android. It's now making me re-download all my music. But nothing with download!!

Casual Listener

I updated my Spotify on my android. It's now making me re-download all my music. But nothing with download!!

ag2526

Roadie

403 Views

1 replies

0 likes

Account
Other
Premium
  • 403 Views
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Solved!! New Release Radar Playlist Much Shorter Than Usual

Hi everyone..I've been a Spotify Premium listener for over 2 years and currently am accessing Spotify thru an LG/Android Smartphone. Since the Release Radar playlist began since its debut in August I've been very pleased with it every week & have pra...

Roadie

Hi everyone..I've been a Spotify Premium listener for over 2 years and currently am accessing Spotify thru an LG/Android Smartphone. Since the Release Radar playlist began since its debut in August I...

crematedman

Community Legend

1045 Views

1 replies

0 likes

  • 1045 Views
  • 1 replies
  • 0 likes