Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5740 Views

0 replies

7 likes

  • 5740 Views
  • 0 replies
  • 7 likes

Syncronizing files

Hello. I have various issues concerning the syncronisation of my MP3-Files on my Android, I would be happy if you could help. First of all: The way I do it is, as the official online tutorial says, I select the files from the folder, add them to a pl...

Visitor

Hello. I have various issues concerning the syncronisation of my MP3-Files on my Android, I would be happy if you could help.  First of all: The way I do it is, as the official online tutorial ...

Joe

Community Legend

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Solved!! Premium Family

Hallo guys. I have a problemMy brother invited me in Spotify premium Family and my problem is i cant use my spotify acc if i switch that in offline modus. Can sowhere explain me why and whats the problem is.Thanks

Newbie

Hallo guys. I have a problem My brother invited me in Spotify premium Family and my problem is i cant use my spotify acc if i switch that in offline modus. Can sowhere explain me why and whats the p...

Joe

Community Legend

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Spotify login pleasehelpp

Unable to login into premium Spotify due to Facebook complications and the email I have on Facebook is no longer ableable be accessed. Please help I spent alot of time downloading songs

Newbie

Unable to login into premium Spotify due to Facebook complications and the email I have on Facebook is no longer ableable be accessed. Please help I spent alot of time downloading songs

crematedman

Community Legend

307 Views

1 replies

1 likes

  • 307 Views
  • 1 replies
  • 1 likes

Spotify will not see my new Google Cast speaker - Vizio Crave 360

I just bought a new Vizio Crave 360 Google Cast speaker. The Spotify app will not see the speaker as an available device. It can be seen and casted to from the Vizio app as well as Google Play Music. I've spoken with Vizio tech support and they are t...

Regular

I just bought a new Vizio Crave 360 Google Cast speaker. The Spotify app will not see the speaker as an available device. It can be seen and casted to from the Vizio app as well as Google Play Music....

pdampier

Casual Listener

6096 Views

24 replies

2 likes

  • 6096 Views
  • 24 replies
  • 2 likes

Poor volume when playing in car on bluetoth

Hi I have seen a few posts on here about the volume faults. I have a Samsung s6 and when I connect it to my car the volume is poor as in low. The has been a few times it is louder for about a second then goes back to low.

Casual Listener

Hi I have seen a few posts on here about the volume faults. I have a Samsung s6 and when I connect it to my car the volume is poor as in low. The has been a few times it is louder for about a second ...

dinomight

Spotify Star

636 Views

3 replies

1 likes

  • 636 Views
  • 3 replies
  • 1 likes

Error sd card

After I downloaded my music on the SD card the app started to brake and turn off the phone. The songs constantly disappear and have to download again and every time I go out from my Internet account is disconnected.

Newbie

After I downloaded my music on the SD card the app started to brake and turn off the phone. The songs constantly disappear and have to download again and every time I go out from my Internet account ...

crematedman

Community Legend

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

How to roll back spotify

Hey guys, Quick question, how do i roll back my android spotify? I really dont like the new version, mostly for the fact that eventhough i have premium i still get suggestions at the end of my playlists. I mean, i made this playlist, i have put in th...

Roadie

Hey guys,   Quick question, how do i roll back my android spotify?  I really dont like the new version, mostly for the fact that eventhough i have premium i still get suggestions at the ...

user-removed

Not applicable

10670 Views

1 replies

4 likes

  • 10670 Views
  • 1 replies
  • 4 likes

Google Cast support is now completely broken

First I had the issue that Spotify randomly paused while streaming to my Google Cast Audio. I discovered this mostly occurred when you skip back and forth through the track, as if the Spotify app 'forgets' to refill the Google Cast audio buffer or so...

Casual Listener

First I had the issue that Spotify randomly paused while streaming to my Google Cast Audio. I discovered this mostly occurred when you skip back and forth through the track, as if the Spotify app 'fo...

NiallB_EquiGeek

Regular

1417 Views

1 replies

4 likes

  • 1417 Views
  • 1 replies
  • 4 likes

Solved!! Spotify can not cast to chromecast audio and chromecast

Today I am trying from 2 diferent devices (a Samsung Tab S and Samsung S7 edge).On Chromecast the screen with the 3 dots appears but after a while it drops the connection and returns to my backdrop images. On Chromecast audio i can hear the connectio...

Casual Listener

Today I am trying from 2 diferent devices (a Samsung Tab S and Samsung S7 edge). On Chromecast the screen with the 3 dots appears but after a while it drops the connection and returns to my backdrop...

ConorBDelaney76

Newbie

88966 Views

21 replies

3 likes

  • 88966 Views
  • 21 replies
  • 3 likes

Not all songs are downloaded from my playlist.

When I try to download my playlist to play it offline, some songs won't download and remain grey coloured. It are always the same songs. Like some songs from the bands 'Clutch' and 'Electric Wizard'. Could it have something to do with the fact that m...

Music Fan

When I try to download my playlist to play it offline, some songs won't download and remain grey coloured. It are always the same songs. Like some songs from the bands 'Clutch' and 'Electric Wizard'....

crematedman

Community Legend

467 Views

1 replies

1 likes

  • 467 Views
  • 1 replies
  • 1 likes

Solved!! Car Bluetooth controls stopped working

I have lost the ability to control Spotify in my car via Bluetooth using the buttons on the dash and steering wheel after the latest updates to Spotify. I have android version 6.5.0.1816 on a Samsung Galaxy S7 with Android vesion 6.0.1. Any idea why ...

Music Fan

I have lost the ability to control Spotify in my car via Bluetooth using the buttons on the dash and steering wheel after the latest updates to Spotify. I have android version 6.5.0.1816 on a Samsung...

crematedman

Community Legend

7882 Views

6 replies

1 likes

  • 7882 Views
  • 6 replies
  • 1 likes

My created playlist doesn't show

I have only one playlist created by me. I've colected songs that I like for about a year. But suddenly, that playlist didn't show anymore. That's on my Android Phone, because in the computer the playlist is still there.Any ideas how I can get back my...

Casual Listener

I have only one playlist created by me. I've colected songs that I like for about a year. But suddenly, that playlist didn't show anymore. That's on my Android Phone, because in the computer the play...

Macavity

Newbie

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daten übertragen Tablett

Ich möchte spotify jetzt nicht mehr nur auf meinen Handy sondern auch auf meinen Samsung Tablett nutzen.Ich kann mich auch anmelden aber angeblich bin ich auf meinen Tablett kein Prime Mitglied und habe auch keine meiner alten Playlists.Könnt ihr mit...

Newbie

Ich möchte spotify jetzt nicht mehr nur auf meinen Handy sondern auch auf meinen Samsung Tablett nutzen. Ich kann mich auch anmelden aber angeblich bin ich auf meinen Tablett kein Prime Mitglied und...

user-removed

Not applicable

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Radio function and Google Home

When using the functionality Radio I see"More numbers are charged while you listen"This does not function i.c.m. Chromecast Audio / Google Home.There are not loaded more numbers.When playing "Your Daily Mix" the same problem.(Using Samsung tablet and...

Newbie

When using the functionality Radio I see "More numbers are charged while you listen" This does not function i.c.m. Chromecast Audio / Google Home. There are not loaded more numbers. When playing ...

388 Views

0 replies

0 likes

  • 388 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't launch app in israel

I have Spotify premium in the US and am currently traveling in Israel. The Spotify app wont even open. It highlights when I select it, but nothing happens. I'd prefer not to have to uninstall and reinstall it since I don't have a great internet conne...

Newbie

I have Spotify premium in the US and am currently traveling in Israel. The Spotify app wont even open. It highlights when I select it, but nothing happens. I'd prefer not to have to uninstall and rei...

user-removed

Not applicable

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Occupied space on my phone; I have removed tracks. But no change.

I am frustrated with this. I am paying every month for enjoying music on spotify, but it is now getting really annoying. I can not free up space on my phone. I cant get rid of those downloaded tracks on spotify. I am afraid I should stop being a perm...

Newbie

I am frustrated with this. I am paying every month for enjoying music on spotify, but it is now getting really annoying. I can not free up space on my phone. I cant get rid of those downloaded t...

iklemp

Music Fan

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloading offline music every month!!!

Every month I download my music to my SD card to use in offline mode. Its fine for a while then it becomes unavailable. I then have to download it all again. Then it's fine for a while, then it's gone again. This is really driving me up the wall, to ...

Casual Listener

Every month I download my music to my SD card to use in offline mode. Its fine for a while then it becomes unavailable. I then have to download it all again. Then it's fine for a while, then it's gon...

jaidenthomas

Casual Listener

633 Views

2 replies

0 likes

Account
  • 633 Views
  • 2 replies
  • 0 likes

Removing song from current playlist

I was wondering if there was an easier way to remove the current song from the current playlist? Right now I have to go back to the playlist and scroll around until I can find the song and then click to remove it. This becomes quite cumbersome and im...

Casual Listener

I was wondering if there was an easier way to remove the current song from the current playlist? Right now I have to go back to the playlist and scroll around until I can find the song and then click...

adamstifuk

Music Fan

579 Views

2 replies

1 likes

  • 579 Views
  • 2 replies
  • 1 likes

Local files dont last

On my pc I have added some local files to Spotify and added them to a couple play lists so I can play them on my phone. It all works great, I download/sync them on my phone and can listen to them..... for a while. After about 2-3 days the local files...

Casual Listener

On my pc I have added some local files to Spotify and added them to a couple play lists so I can play them on my phone. It all works great, I download/sync them on my phone and can listen to them.......

Badmojo420

Casual Listener

2162 Views

4 replies

0 likes

  • 2162 Views
  • 4 replies
  • 0 likes

music pause is missing

when disconnecting from bluetooth device or headphones music doesnt pause and then starts playing on your phone's speakerphone. i've used many many apps and i'm still a paying customer of pandora and not sure on where i want to go but even pandora ha...

Casual Listener

when disconnecting from bluetooth device or headphones music doesnt pause and then starts playing on your phone's speakerphone. i've used many many apps and i'm still a paying customer of pandora and...

318 Views

0 replies

1 likes

  • 318 Views
  • 0 replies
  • 1 likes