Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi. I am a Spotify Premium member. My music stops when I surf the Internet, specifically, whenever a page takes a long time to load. This is frustrating, because I want to surf the Internet and play music at the same time. I recently installed a 32 G...
Hi. I am a Spotify Premium member. My music stops when I surf the Internet, specifically, whenever a page takes a long time to load. This is frustrating, because I want to surf the Internet and play ...
Not applicable
2678 Views
6 replies
0 likes
Hi everyone,On desktop app we can disable the "share activity on spotify" fonctionnality. But on the mobile we just can disable "share activity on facebook".That means we must share our music activity on spotify, or permanently use the private sessio...
Hi everyone, On desktop app we can disable the "share activity on spotify" fonctionnality. But on the mobile we just can disable "share activity on facebook". That means we must share our...
Community Legend
338 Views
1 replies
0 likes
Is there any chance to install spotify connect on an android smartphone which is connectet to a hifi? We would like to control the songs from different devices and accounts.With the normal spotify app i can only connect from the same account.Thanks,M
Is there any chance to install spotify connect on an android smartphone which is connectet to a hifi? We would like to control the songs from different devices and accounts. With the normal ...
Community Legend
531 Views
3 replies
0 likes
I did everything in the post about getting spotify to download to sd card in android phones but it hasn't worked. I've tried numerous times. Does anyone know a file manager I can download that will make it work?
I did everything in the post about getting spotify to download to sd card in android phones but it hasn't worked. I've tried numerous times. Does anyone know a file manager I can download that will m...
Music Fan
255 Views
1 replies
0 likes
Apparently whenever I try to listen to music off the Spotify screen, it always stops for no reason. I'm on an Android version 4.4.2, LG Optimus Zone 2. Can anyone help me?
Apparently whenever I try to listen to music off the Spotify screen, it always stops for no reason. I'm on an Android version 4.4.2, LG Optimus Zone 2. Can anyone help me?
Music Fan
1543 Views
1 replies
0 likes
While playing music on my device, as usual the screen locks after some inactivity. Spotify ceases to continue playing music. When the screen is unlocked, the app must be restarted, not just continued. It seems as if the power button kills the app. I'...
While playing music on my device, as usual the screen locks after some inactivity. Spotify ceases to continue playing music. When the screen is unlocked, the app must be restarted, not just continued...
Casual Listener
2757 Views
4 replies
2 likes
Al momento de guardar la música pasado unos días se borra, es molesto ya que uso datos móviles par descargarla, no quiero cancelar la suscripción.
Al momento de guardar la música pasado unos días se borra, es molesto ya que uso datos móviles par descargarla, no quiero cancelar la suscripción.
Newbie
472 Views
3 replies
0 likes
Hello,I need help with something I did to my Android app earlier . I was using the spotify app (not widget mode) on my phone when I pushed something by accident and it turned the app into a smaller version of itself, kind of like when a program or ga...
Hello, I need help with something I did to my Android app earlier . I was using the spotify app (not widget mode) on my phone when I pushed something by accident and it turned the app into a sm...
Visitor
1166 Views
3 replies
0 likes
If I am running android car play. Does it take data from your phone if there is no internet connection?????
If I am running android car play. Does it take data from your phone if there is no internet connection?????
Music Fan
380 Views
1 replies
0 likes
I transferred onto a Galaxy S7 Edge in July 2016 and I've been using Spotify premium since January 2016 and I am really enjoying the app and the music available compared to its rivals. But ever since August, I've had to redownload all of my offline m...
I transferred onto a Galaxy S7 Edge in July 2016 and I've been using Spotify premium since January 2016 and I am really enjoying the app and the music available compared to its rivals. But ever since...
Casual Listener
475 Views
1 replies
0 likes
I'm having trouble with my Spotify it like to lock up on some advertisements for various companies like home Depot and now the game stop one is doing it can anyone tell me what's wrong with my spotify?
I'm having trouble with my Spotify it like to lock up on some advertisements for various companies like home Depot and now the game stop one is doing it can anyone tell me what's wrong with my spotif...
Community Legend
251 Views
1 replies
0 likes
Dear community, dear support,I'm using Android Auto on my Skoda Infotainment Columbus System (Hardware H50, Software 315) connected to an Samsung S6 device (Android 6.0.1). Unfortunately it is not possible to go online. Always the message "No interne...
Dear community, dear support, I'm using Android Auto on my Skoda Infotainment Columbus System (Hardware H50, Software 315) connected to an Samsung S6 device (Android 6.0.1). Unfortunately it is not ...
Newbie
35628 Views
8 replies
0 likes
The last version that reponded correctly was 5.3.0.995.Every single version after that I got an irresponsive interface. Play button not playing music. Pausing not pausing the music. Force closing the app and the music continues playing. For the last ...
The last version that reponded correctly was 5.3.0.995. Every single version after that I got an irresponsive interface. Play button not playing music. Pausing not pausing the music. Force ...
Casual Listener
373 Views
2 replies
1 likes
I´ve made a playlist for my upcoming spinning lesson and its important the songs come in the right order (the order I have put them in the playlist). However, when I start the first song and then expect the RIGHT second song to start, it randomly cho...
I´ve made a playlist for my upcoming spinning lesson and its important the songs come in the right order (the order I have put them in the playlist). However, when I start the first song and then exp...
Regular
1876 Views
7 replies
0 likes
I am a new user in the premium account and I have a question: how to list all the downloaded music?
I am a new user in the premium account and I have a question: how to list all the downloaded music?
Spotify Star
1473 Views
3 replies
0 likes
I want to switch the place where the songs get downloaded to, but I can't? My sd is full so I wanted to switch but I can't click the other option! Please help me (Its in Dutch but you can see the problem I guess)
I want to switch the place where the songs get downloaded to, but I can't? My sd is full so I wanted to switch but I can't click the other option! Please help me (Its in Dutch but you can see the pro...
Community Legend
455 Views
1 replies
0 likes
Hi,I am using a Motorola Moto X 3rd generation with Android Marshmallow and Spotify 6.5.0.1816.Added a brand new SanDisk Micro SD XC I 64gb memory card. Although I followed most of the suggested solutions on this forum and my memory-card being availa...
Hi, I am using a Motorola Moto X 3rd generation with Android Marshmallow and Spotify 6.5.0.1816. Added a brand new SanDisk Micro SD XC I 64gb memory card. Although I followed most of the s...
Casual Listener
766 Views
2 replies
0 likes
Lately spotify hasn't been appearing in my notification bar when I'm playing music in the background, doesn't show up on my lock screen, and doesn't pause when other apps play audio. This has only started happening in the last two or three weeks. Has...
Lately spotify hasn't been appearing in my notification bar when I'm playing music in the background, doesn't show up on my lock screen, and doesn't pause when other apps play audio. This has only st...
Newbie
616 Views
2 replies
1 likes
Podcasts wont play no matter what I try. 1. Open app 2. Browse 3. Podcasts 4. Tap any of them and it wont play Tried reinstalling, restarting, reloging both the app and to the wifi. Samsung Galaxy Tab 2.0 v. 4.2.2. Free The app version of Spotify you...
Podcasts wont play no matter what I try. 1. Open app 2. Browse 3. Podcasts 4. Tap any of them and it wont play Tried reinstalling, restarting, reloging both the app an...
Community Legend
3378 Views
1 replies
2 likes
This app kill my phone it does no turn on or charge (it is not my charger) its a mirror now please HELP!!!!!!
This app kill my phone it does no turn on or charge (it is not my charger) its a mirror now please HELP!!!!!!
Community Legend
261 Views
1 replies
0 likes
