Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 32349 Views
  • 62 replies
  • 25 likes
  • 32349 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872570 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872570 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25185 Views
  • 3 replies
  • 0 likes
  • 25185 Views
  • 3 replies
  • 0 likes

Play bar

Okay, so the play bar that was displayed at the top of my Notification center has changed; I don't know why and I don't like the new one. I believe is a bug or something, but looks awful

  • Newbie
  • Okay, so the play bar that was displayed at the top of my Notification center has changed; I don't know why and I don't like the new one. I believe is a bug or something, but looks awful
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Bluetooth metadata totally messed up

About 2-4 weeks ago, display of metadata totaly messed up. When Spotify starts to play next song metadata displayed on car screen does not update at all. When I click "next" button on phone screen metadata does not update too. But when I click "Next"...

  • Casual Listener
  • About 2-4 weeks ago, display of metadata totaly messed up. When Spotify starts to play next song metadata displayed on car screen does not update at all. When I click "next" button on phone scre...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

GUI failures on orientation change

I am a PhD student at Università di Napoli and I am working on mobile software testing techniques. I tested your app for research purposes and I found some failures. It would be extremely useful if you could send me a feedback about this report. I am...

  • Newbie
  • I am a PhD student at Università di Napoli and I am working on mobile software testing techniques. I tested your app for research purposes and I found some failures. It would be extremely useful if y...
  • 207 Views
  • 0 replies
  • 1 likes
  • 207 Views
  • 0 replies
  • 1 likes

App incessantly pausing/skipping songs.

This happens the second i plug my car audio cable in. It's an FM transmitter. Randomly, my volume slider will pop into view during the app's seizure.Phone is the OnePlus 3T.Android version 6.0.1Spotify version 6.9.0.1212 armv7

  • Casual Listener
  • This happens the second i plug my car audio cable in. It's an FM transmitter. Randomly, my volume slider will pop into view during the app's seizure. Phone is the OnePlus 3T. Android version 6.0....
  • Lemmons
  • Casual Listener
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Selected "Try Premium" and all data shut off

Yesturday I selected Try Premium for 7 days. Now no data works over my carrier. No Spotify (keeps popping to try premium), no email, no facebook etc until I'm on Wifi. Data is turned on my phone. S7 Galaxi with all android updates. Note ALL data was ...

  • Casual Listener
  • Yesturday I selected Try Premium for 7 days. Now no data works over my carrier. No Spotify (keeps popping to try premium), no email, no facebook etc until I'm on Wifi. Data is turned on my phone...
  • kbrooksc
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

CANT REDEEM MY PREMIUM ACCOUNT

I've subscribe for the premium but i cant redeem it, i tried reinstalling the app, log in/out, and it still not premium can someone help me please ;(

  • Newbie
  • I've subscribe for the premium but i cant redeem it, i tried reinstalling the app, log in/out, and it still not premium can someone help me please ;(
  • Jacob
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Some Offline not playing

Some Downloaded songs wont play on Android even though they have an indicator that they are indeed downloaded (Green arrow besides the title track). I have tried uninstalling and reinstalling spotify but still getting this problem. The problem only s...

  • Newbie
  • Some Downloaded songs wont play on Android even though they have an indicator that they are indeed downloaded (Green arrow besides the title track).   I have tried uninstalling and reinstallin...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

issue with widget/notifications

Hi there, there is a problem with the spotify widget. If I start spotify and go back to the startscreen with the spotify widget (or other widgets, which can show the cover informations), then everything works fine for two or three songs. Then the wid...

  • Regular
  • Hi there,   there is a problem with the spotify widget.   If I start spotify and go back to the startscreen with the spotify widget (or other widgets, which can show the cover informati...
  • 409 Views
  • 0 replies
  • 0 likes
  • Widget
  • 409 Views
  • 0 replies
  • 0 likes

Cannot use Spotify connect with my Samsung cellphone or Freebox

HelloWe are using WIFI in France with FREEBOX product from internet supplier FREE. This box provides server, wifi, AIRPLAY and direct function with Deazer, which we of course never use (heja Sverige).When I listen to Spotify on our Samsung cell phone...

  • Newbie
  • Hello We are using WIFI in France with FREEBOX product from internet supplier FREE. This box provides server, wifi, AIRPLAY and direct function with Deazer, which we of course never use (heja Sverig...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

No error for broken SD card

I currently have the problem that my downloaded Spotify playlists keep losing their download setting. I have reasonable certainty this is caused by a broken SD card, so that's not directly a Spotify problem. However, there was no error. No notificati...

  • Regular
  • I currently have the problem that my downloaded Spotify playlists keep losing their download setting. I have reasonable certainty this is caused by a broken SD card, so that's not directly a Spotify ...
  • Neil_Boekend
  • Regular
  • 500 Views
  • 2 replies
  • 0 likes
  • Android
    broken
    missing error message
    playlist missing
    Premium
    sd card
  • 500 Views
  • 2 replies
  • 0 likes

Solved!! Spotify auto resume on connecting to car bluetooth

I need my car bluetooth to resume playing songs automatically when connecting.

  • Newbie
  • I need my car bluetooth to resume playing songs automatically when connecting. 
  • jorbor123
  • Casual Listener
  • 1851 Views
  • 1 replies
  • 0 likes
  • 1851 Views
  • 1 replies
  • 0 likes

Can I use my card for another account

Can I use my card for another account (this card used on my account)

  • Newbie
  • Can I use my card for another account (this card used on my account)
  • jorbor123
  • Casual Listener
  • 308 Views
  • 2 replies
  • 0 likes
  • 308 Views
  • 2 replies
  • 0 likes

The song is not available. ....

Please help me I can't listen to music every time I chose a song suddenly apper that the song is noT available. ... why ?

  • Casual Listener
  • Please help me I can't listen to music every time I chose a song suddenly apper that the song is noT available. ... why ?
  • Nico
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Samsung S7 Spotify Premium member account BROKEN SONGS

I pay for my Spotify for it to be add free & WORK PROPERLY.. But instead I get some songs that just won't play. My boyfriend experiences the same & we both have the S7. Why?!?Thanks

  • Newbie
  • I pay for my Spotify for it to be add free & WORK PROPERLY.. But instead I get some songs that just won't play. My boyfriend experiences the same & we both have the S7. Why?!? Thanks
  • Nico
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

How can i know that my account is premium?

I'm trying to get premium but every time I insert my credit card date it say that it seems that my account is premium but I can't change music or doing anything as a premium account so please help me .....

  • Casual Listener
  • I'm trying to get premium but every time I insert my credit card date it say that it seems that my account is premium but I can't change music or doing anything as a premium account so please help me...
  • Nico
  • Community Legend
  • 27779 Views
  • 1 replies
  • 1 likes
  • 27779 Views
  • 1 replies
  • 1 likes

Solved!! Playing music on spotify stops Google Maps' voice output

Hello Community, Hello Spotify!This is my Problem: During a navigation with Google Maps, the TTS-Output always crashes when launching a song on spotify. It even does not lower the TTS volume, it simply mutes it. The volume of the music lowers down as...

  • Casual Listener
  • Hello Community, Hello Spotify! This is my Problem: During a navigation with Google Maps, the TTS-Output always crashes when launching a song on spotify. It even does not lower the TTS volume, it si...
  • mattisvensson
  • Casual Listener
  • 11637 Views
  • 1 replies
  • 0 likes
  • 11637 Views
  • 1 replies
  • 0 likes

Import music

Its possible now to import music to Spotify Mobile? my friend gave me his account and i got that option

  • Newbie
  • Its possible now to import music to Spotify Mobile? my friend gave me his account and i got that option 😮
  • Nineteen87
  • Casual Listener
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Text to speech does not work when Spotify is playing music through hedsets

Text to speech does not work when Spotify is playing music and any type of speaker or headset is attached, cord based or Bluetooth No issues when the sound goes through phone speakers. Tried with a Plantronics BT headset, a Bose mini soundlink (BT al...

  • Casual Listener
  • Text to speech does not work when Spotify is playing music and any type of speaker or headset is attached, cord based or Bluetooth     No issues when the sound goes through pho...
  • mattisvensson
  • Casual Listener
  • 1207 Views
  • 2 replies
  • 0 likes
  • 1207 Views
  • 2 replies
  • 0 likes

Warum ist es nicht geworden?

Die haben von meinem guthaben automatisch 10€ abgezogen. Aber es wurde nicht verlängert! Und meine 10€ guthaben ist auch nicht da

  • Newbie
  • Die haben von meinem guthaben automatisch 10€ abgezogen. Aber es wurde nicht verlängert! Und meine 10€ guthaben ist auch nicht da
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

galaxy s6, music greyed out

On my galaxy s6 all of my music is greyed out. The only think that works is the radio but my music isn't greyed out on my computer. I also tried deleting my spotify then redownloading it and the music was still greyed out.

  • Newbie
  • On my galaxy s6 all of my music is greyed out. The only think that works is the radio but my music isn't greyed out on my computer. I also tried deleting my spotify then redownloading it and the musi...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes