Announcements
We’re aware of some issues right now and are checking them out! We'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196218 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196218 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

538030 Views

78 replies

3 likes

  • 538030 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

jeetchanchawat

Casual Listener

444171 Views

566 replies

37 likes

Account
Free
  • 444171 Views
  • 566 replies
  • 37 likes

GPS Recording App and Spotify Play doesn't work

Hello, I use a Samsung S5 Neo Android 6.0.1 and have the following problem: During an active recording of the Runtastic PRO running & fitness app or the iski Tracker App with GPS and playing the Spotify app via the Bluetooth headphones, it works a fe...

Newbie

Hello, I use a Samsung S5 Neo Android 6.0.1 and have the following problem: During an active recording of the Runtastic PRO running & fitness app or the iski Tracker App with GPS and playing the ...

533 Views

0 replies

0 likes

  • 533 Views
  • 0 replies
  • 0 likes

Superuser Contribution No se me actualiza el diseño

No he recibido el nuevo diseño de spotify he borrado cache, e forzado cierre e incluso he borrado la App y nada.

Regular

No he recibido el nuevo diseño de spotify he borrado cache, e forzado cierre e incluso he borrado la App y nada.

Jotaaaace

Newbie

2191 Views

8 replies

4 likes

  • 2191 Views
  • 8 replies
  • 4 likes

Solved!! Nougat still has hamburger menu

Just got a new phone (Mate 9) I live in the US, have a premium account, and noticed my friend had the new design which I hadn't seen until today, Due to the fact that this phone is huge I can see this new design being very useful to me. I did search ...

Casual Listener

Just got a new phone (Mate 9) I live in the US, have a premium account, and noticed my friend had the new design which I hadn't seen until today, Due to the fact that this phone is huge I can see thi...

TheLegendary87

Casual Listener

882 Views

4 replies

1 likes

  • 882 Views
  • 4 replies
  • 1 likes

Thumbs Up/Down with Android Wear

Hi, Would it be possible to add controls for "Thumbs Up/Down" to the Spotify Android Wear app? This would be quite handy, because it would mean I don't have to pull out my phone to rate tracks. Also, why can't I rate tracks on things like my "Playlis...

Visitor

Hi,   Would it be possible to add controls for "Thumbs Up/Down" to the Spotify Android Wear app? This would be quite handy, because it would mean I don't have to pull out my phone to rate trac...

jean3601

Community Legend

1100 Views

7 replies

2 likes

  • 1100 Views
  • 7 replies
  • 2 likes

Heos wont connect to spotify on android phone

Hi, i just got to new heos 1 speakers, and they both connect to spotify on my girlfrinds iphone, but spotify on my android phone cant find them. Anny one have a tip for what i can do about that? I have re innstalled both the of the speakers and re in...

Newbie

Hi, i just got to new heos 1 speakers, and they both connect to spotify on my girlfrinds iphone, but spotify on my android phone cant find them. Anny one have a tip for what i can do about that? I ha...

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Offline Songs not saving

I've been downloading all of my offline songs to my phone but as soon as I leave my house the songs all unsync! Anyone else having this problem?

Casual Listener

I've been downloading all of my offline songs to my phone but as soon as I leave my house the songs all unsync! Anyone else having this problem?

Maria_B

Moderator

832 Views

3 replies

0 likes

  • 832 Views
  • 3 replies
  • 0 likes

Solved!! How do I find a past song I played during the last week-end ?

Hi, I didn't find the history (on my android phone) to find a past song played the last wek-end. Is it possible to retreive it ? Why don't we have a link to the historical played songs ?I also tried with the windows application, find the history empt...

Newbie

Hi,   I didn't find the history (on my android phone) to find a past song played the last wek-end. Is it possible to retreive it ? Why don't we have a link to the historical played songs ? I ...

Joe

Community Legend

2636 Views

1 replies

0 likes

  • 2636 Views
  • 1 replies
  • 0 likes

Music stops every few minutes

Updated Spotify to use for six hour journey today. Plays for a few minutes then stops. Now can't get through one song. I am using a Huawei Y6ii...its brand new only got it yesterday.Will this problem be fixed soon? Seems others are having similar pro...

Newbie

Updated Spotify to use for six hour journey today. Plays for a few minutes then stops. Now can't get through one song. I am using a Huawei Y6ii...its brand new only got it yesterday. Will this probl...

user-removed

Not applicable

569 Views

1 replies

2 likes

  • 569 Views
  • 1 replies
  • 2 likes

Solved!! Setting for similar music on Android

Hey there,for about for weaks there is a new feature: When my playlist ends, Spotify contains playing similar music...I want to end this, but can't find the setting...Pls help?Thx

Regular

Hey there, for about for weaks there is a new feature: When my playlist ends, Spotify contains playing similar music... I want to end this, but can't find the setting... Pls help? Thx

ErikG

Roadie

1401 Views

11 replies

0 likes

  • 1401 Views
  • 11 replies
  • 0 likes

App crashes

Hello I've got a nexus 5x and everytime I go on snap chat Spotify crashes. Which doesn't make sense. Why is Spotify ram consumption so high? It's taking about 100-200mb of ram which is alot. How do I fix this?

Newbie

Hello I've got a nexus 5x and everytime I go on snap chat Spotify crashes. Which doesn't make sense. Why is Spotify ram consumption so high? It's taking about 100-200mb of ram which is alot. How do I...

dalecarter

Roadie

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Pagamento

Bom dia! Gostaria de mudar de forma de pagamento para boleto bancário! Pode me ajudar? Por favor não gostaria de cancelar a assinatura!

Newbie

Bom dia! Gostaria de mudar de forma de pagamento para boleto bancário! Pode me ajudar? Por favor não gostaria de cancelar a assinatura!

344 Views

0 replies

0 likes

  • 344 Views
  • 0 replies
  • 0 likes

Equalizer gone

I can't find the equalizer anymore in rhe settings. I got the same appversion as my friend, we share the same familyaccount and both of us have android. His equalizer is where it used to be whilst mine seems to be gone, we couldn't find anywhere on t...

Newbie

I can't find the equalizer anymore in rhe settings. I got the same appversion as my friend, we share the same familyaccount and both of us have android. His equalizer is where it used to be whilst mi...

Dreadlord

Community Legend

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Solved!! Limit following artist

Is there a limit?

Casual Listener

Is there a limit?

zapplucky

Casual Listener

2659 Views

2 replies

0 likes

  • 2659 Views
  • 2 replies
  • 0 likes

Cannot use external sd card

Hello, I followed the instructions on the help pages and set spotify's sd path to /mnt/emmc/. This is the place my external sd is located - but spotify keeps using internal sd instead. Here is the method I wanted to use: https://www.spotify.com/de/he...

Casual Listener

Hello,   I followed the instructions on the help pages and set spotify's sd path to /mnt/emmc/. This is the place my external sd is located - but spotify keeps using internal sd instead. ...

pauloroberto762

Newbie

1378 Views

1 replies

2 likes

  • 1378 Views
  • 1 replies
  • 2 likes

No songs downloading

Edit: Sigh... as always the second I get annoyed enough by a problem to make a topic about it, it fixes itself. I have no idea how it happened but the songs finally started downloading after a week of being stuck. I was just watching TV and at some p...

Newbie

Edit: Sigh... as always the second I get annoyed enough by a problem to make a topic about it, it fixes itself.  I have no idea how it happened but the songs finally started downloading after a ...

527 Views

0 replies

0 likes

  • 527 Views
  • 0 replies
  • 0 likes

Superuser Contribution Now Playing Bar Not Appearing

In the Android app (Droid Turbo, Android 6.0), the now playing bar sometimes won't reappear from my previous session when I start the app. For example, this would be a typical scenario for me:1. Start album over bluetooth in my car and listen to firs...

Regular

In the Android app (Droid Turbo, Android 6.0), the now playing bar sometimes won't reappear from my previous session when I start the app.  For example, this would be a typical scenario for me: ...

Maria_B

Moderator

654 Views

1 replies

0 likes

  • 654 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't sign in??

I can't sign in on my Android device. I do have a new phone. I asked for a password reset and clicked the link for it. It works on my PC but still doesn't on my new phone. I get a "We're sorry, that email is taken"?? Of course it is, it's my email fr...

Newbie

I can't sign in on my Android device.  I do have a new phone.  I asked for a password reset and clicked the link for it.  It works on my PC but still doesn't on my new phone.  I g...

Maria_B

Moderator

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've downloaded songs but can't play them

Hey fellas,I've downloaded some own playlists and they are really stored on my sd card (the app is about 9 GB huge).The problem is, that when im.outside and I wanna hear the songs it's not possible I had to delete every data from spotify and re downl...

Newbie

Hey fellas, I've downloaded some own playlists and they are really stored on my sd card (the app is about 9 GB huge). The problem is, that when im.outside and I wanna hear the songs it's not po...

Maria_B

Moderator

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Downloaded albums not loading when offline

Hello there! Long-time Spotify on Android user here (even joined the beta and left it again). For a few months now, I have trouble when trying to listen to downloaded albums when being offline (e.g. flight mode). Basically, it's not possible. It does...

Visitor

Hello there!   Long-time Spotify on Android user here (even joined the beta and left it again). For a few months now, I have trouble when trying to listen to downloaded albums when being offli...

565 Views

0 replies

1 likes

  • 565 Views
  • 0 replies
  • 1 likes