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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4160 Views

0 replies

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Música se pausa con otras aplicaciones (juegos)

Buenas tardes! Acabo de inscribirme en Spotify premium después de años utilizándo el servicio gratuito y quería saber si existe alguna solución para el problema que planteo a continuación. Cuando estoy utilizando Spotify y abro otra aplicación tipo j...

Newbie

Buenas tardes!   Acabo de inscribirme en Spotify premium después de años utilizándo el servicio gratuito y quería saber si existe alguna solución para el problema que planteo a continuación. ...

8937 Views

0 replies

6 likes

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[Android] Downloaded music keeps deleting

Hi,i am a premium owner, but it doesn't feel premium at all, because i need to download all my playlist at least once a week. My offline music keeps deleting automatically. I tried to reinstall the app deleting the cache but the problem persists.Plea...

Newbie

Hi, i am a premium owner, but it doesn't feel premium at all, because i need to download all my playlist at least once a week. My offline music keeps deleting automatically. I tried to reinstall the...

330 Views

0 replies

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music deleting
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Play local files on Android phone (Samsung S5)

I have some songs ripped from a CD stored locally on my Samsung S5 with Android 6.0.1, bit I can not play them using the Spotify app. I can play the local files on my PC (ahve stored them locally there as well). Anyone with a solution, or is this set...

Newbie

I have some songs ripped from a CD stored locally on my Samsung S5 with Android 6.0.1, bit I can not play them using the Spotify app. I can play the local files on my PC (ahve stored them locally the...

Jon_UK

Roadie

341 Views

1 replies

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Google Maps + Spotify = Device reboot ?

Recently, I've notice that when I use Google Maps while Spotify is playing, my phone crash and then reboot by itself. I didn't have the problem when I use Google Maps only or Spotify only. Another thing, when the device is in charge it never crashes....

Newbie

Recently, I've notice that when I use Google Maps while Spotify is playing, my phone crash and then reboot by itself.    I didn't have the problem when I use Google Maps only or Spotify o...

287 Views

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Previous/Next button for lock screen (Android)

Hello,I have the Huawei P9 but i can't see the Previous/Next from the LockScreen. In order to change a song, I have to unlock the device and it's quite annoying. I don't know if it's an interface problem from Huawei or from Spotify ... Do you have a ...

Newbie

Hello, I have the Huawei P9 but i can't see the Previous/Next from the LockScreen. In order to change a song, I have to unlock the device and it's quite annoying. I don't know if it's an interf...

Joe

Community Legend

436 Views

1 replies

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Solved!! Equalizer disappeared

Hey,Today the equalizer just disappeared from the options. I have been using it on this phone for a month now, but today when i opened the app, it wasnt there. I reinstalled the app but it didnt help.The device I use is OnePlus 3T, android 7.0.Spotif...

Casual Listener

Hey, Today the equalizer just disappeared from the options. I have been using it on this phone for a month now, but today when i opened the app, it wasnt there. I reinstalled the app but it didnt ...

Joe

Community Legend

3518 Views

1 replies

0 likes

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Superuser Contribution Equalizer

So I've had premium Spotify for a few months now and I enjoy using the equalizer. Suddenly it has disappeared and I don't know where to find it. Any suggestions?

Newbie

So I've had premium Spotify for a few months now and I enjoy using the equalizer. Suddenly it has disappeared and I don't know where to find it. Any suggestions?

Joe

Community Legend

2240 Views

4 replies

0 likes

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Song showing on AOD Galaxy S7 when app closed

I have a Samsung Galaxy S7 and when I exit the app, the song still shows it as playing on the Always on Display. I even logged out and forced stop but it still shows on the AOD. Any ideas?Thanks

Casual Listener

I have a Samsung Galaxy S7 and when I exit the app, the song still shows it as playing on the Always on Display. I even logged out and forced stop but it still shows on the AOD. Any ideas? Thanks

javbo03

Newbie

628 Views

2 replies

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Trouble logging in on the Android app!

I changed the email in my account and it booted me out of the app. Whenever I try to log in I get an error message saying "You do not have a spotify account connected to your facebook account. If you have a spotify account please login with your spot...

Newbie

I changed the email in my account and it booted me out of the app. Whenever I try to log in I get an error message saying "You do not have a spotify account connected to your facebook account. If you...

Joe

Community Legend

349 Views

1 replies

0 likes

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Can't download any song

Guys help.. I can't download any song although the internet connection was doing just fine. Already force stop and reinstall it but still not working.

Newbie

Guys help.. I can't download any song although the internet connection was doing just fine. Already force stop and reinstall it but still not working.

230 Views

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SD Card Storage

When I set my micro SD card as internal storage, the Spotify app does not identifies it. Therefore, I can no longer store my songs in it. It would be great if an update would be released with this new feature.

Casual Listener

When I set my micro SD card as internal storage, the Spotify app does not identifies it. Therefore, I can no longer store my songs in it. It would be great if an update would be released with this ne...

Rubão

Casual Listener

45619 Views

8 replies

1 likes

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Comprimized account

Hi all,I have been having issues with a facebook connected premium account. My spotify was being used by multiple unknown devices on and offline. I have changed all my email, facebook/spotify passwords more than once now and logged out all users but ...

Casual Listener

Hi all, I have been having issues with a facebook connected premium account. My spotify was being used by multiple unknown devices on and offline. I have changed all my email, facebook/spotify pas...

AlfieDeverell

Casual Listener

397 Views

2 replies

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Download trouble

Hey folks!I recently got Spotify Premium and now I wanted to make my music offline available, but Spotify tells me I don't have enough storage left on my phone (Android). My phone says I still have more than 11 GB left.Does anyone know how to solve t...

Newbie

Hey folks! I recently got Spotify Premium and now I wanted to make my music offline available, but Spotify tells me I don't have enough storage left on my phone (Android). My phone says I still have...

269 Views

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Can't save all album songs anymore with the new "Me" menu

Hello, my Spotify account has changed the "Your Library" menu to the "Me" menu. Now, I can't browse the songs of the albums I have saved. If I go the menu Me -> Favorites -> Songs, my songs are not listed. If I go to an album I have previously saved,...

Casual Listener

Hello, my Spotify account has changed the "Your Library" menu to the "Me" menu.   Now, I can't browse the songs of the albums I have saved. If I go the menu Me -> Favorites -> Songs, my ...

382 Views

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Playlist to big?

When i open my own playlist. The one i created myself. It only plays the first couple of songs. I think arouns 70songs. With or without shuffle on. So when i pick song 200 he automaticly jumps to song 1 after he finishes the song. Its happens with al...

Newbie

When i open my own playlist. The one i created myself. It only plays the first couple of songs. I think arouns 70songs. With or without shuffle on. So when i pick song 200 he automaticly jumps to son...

ErikG

Roadie

284 Views

1 replies

0 likes

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Solved!! Impossible to reach my library

On the app there was always a "my library" button that let me view all of my saved music by artist, by album, etc. Now that button has been replaced with a "me" button that takes me to my page with playlists and recently played artists. But I have lo...

Casual Listener

On the app there was always a "my library" button that let me view all of my saved music by artist, by album, etc. Now that button has been replaced with a "me" button that takes me to my page with p...

moranguinho

Casual Listener

1001 Views

4 replies

0 likes

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Samsung, android *premium user* 'My library' menu tab no longer shows, replaced by 'me'

If you have a look at the attached image, the my library tab is no longer there on the bottom right of the screen, and is replaced by a 'me' tab which is extremely frustrating to the point that i am going to cancel my subscription. Please read and pr...

Casual Listener

If you have a look at the attached image, the my library tab is no longer there on the bottom right of the screen, and is replaced by a 'me' tab which is extremely frustrating to the point that i am ...

moranguinho

Casual Listener

512 Views

3 replies

0 likes

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Spotify on Android: how to listen to all songs of an artist?

Hello guys, I can't find how to play every and all songs of an artist. How can I do that?

Newbie

Hello guys, I can't find how to play every and all songs of an artist. How can I do that?

Joe

Community Legend

574 Views

1 replies

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Music File Imported doesn't want to synchronize

Hello, I am writting this message from France. I have suscribed a Spotify family premium plan. I have add differents local files to a new playlist. I can read those files on my laptop but when I want to listen them on my Android phone, it says "Ce ti...

Casual Listener

Hello,   I am writting this message from France.   I have suscribed a Spotify family premium plan.   I have add differents local files to a new playlist.   I can read thos...

Joe

Community Legend

512 Views

4 replies

0 likes

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Spotify Android bug

Hello,From several days, when I play a song on spotify it automatically stops to pause in less than one second. I cannot listen music on my phone.I have tried to uninstall/install the app. Reboot my phone...Can someone help me fix this issue?

Casual Listener

Hello, From several days, when I play a song on spotify it automatically stops to pause in less than one second. I cannot listen music on my phone. I have tried to uninstall/install the app. Reboot...

Zdrodziev

Casual Listener

357 Views

3 replies

0 likes

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