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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6395 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution Cannot view and play downloaded albums when offline

I use spotify premium for a long time. I download more albums that I can play daily but without the wifi or data connection, I cannot view and play the albums that I want. Can someone help me fix this?

Newbie

I use spotify premium for a long time. I download more albums that I can play daily but without the wifi or data connection, I cannot view and play the albums that I want. Can someone help me fix thi...

user-removed

Not applicable

324 Views

1 replies

0 likes

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hey i got problem with my LG 4

hey. i just got a update that looks like that and when i just want to click to choose a song from the list..spotify opens me the window of the song instead to play the song. what can i do? please help! this screenshot shows the problem! :

Newbie

hey. i just got a update that looks like that and when i just want to click to choose a song from the list..spotify opens me the window of the song instead to play the song.   what can i do? p...

Joe

Community Legend

272 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Hoe moet ik jullie streaming Q3 t/m Q9 kwaliteit zien?

Er staat beschreven Q3 tm Q9 geloof ik. Waarbij mobiel Q3 en pc of stereo Q5 a 9 zou ontvangen. Nu is het zo dat ik op mijn Android telefoon Spotify open en zoek wat ik wil horen (wifi thuis). Dan geef ik via de mobiel aan via Spotify connect dat het...

Regular

Er staat beschreven Q3 tm Q9 geloof ik. Waarbij mobiel Q3 en pc of stereo Q5 a 9 zou ontvangen.   Nu is het zo dat ik op mijn Android telefoon Spotify open en zoek wat ik wil horen (wifi thuis...

Hubo

Community Legend

771 Views

3 replies

0 likes

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phone lock

whenever i'm listening on mobile with data and lock my phone screen while i'm listening, it will stop playing until i unlock my phone. idk if it's the app or my phone. someone help

Newbie

whenever i'm listening on mobile with data and lock my phone screen while i'm listening, it will stop playing until i unlock my phone. idk if it's the app or my phone. someone help

Joe

Community Legend

291 Views

1 replies

0 likes

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Superuser Contribution Não consigo mudar de musica com a tela bloquada

Tenho um Xperia z3 android 6.0.1 e quando a tela está bloqueada não consigo mudar de musica. Alguma solução para esse problema, ou é normal essa limitação?

Casual Listener

Tenho um Xperia z3 android 6.0.1 e quando a tela está bloqueada não consigo mudar de musica. Alguma solução para esse problema, ou é normal essa limitação?

tiagotheiss

Newbie

1512 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Solved!! log in problem

I was listening to my music lastnight and when I when on to it this morning I had been logged out . So I Tried to log in again and it said my username or password was incorrect . I then changed my password and all or that and it is still coming up I'...

Casual Listener

I was listening to my music lastnight and when I when on to it this morning I had been logged out . So I Tried to log in again and it said my username or password was incorrect . I then changed my pa...

Joe

Community Legend

574 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Android. Spotify stop (pause) play music when i do Nothing.

Please help, my Spotify make me pause or stop the music when i do Nothing on my telephon. I have Spotify premium. Thanks for help.

Casual Listener

Please help, my Spotify make me pause or stop the music when i do Nothing on my telephon. I have Spotify premium. Thanks for help.

John666

Casual Listener

978 Views

2 replies

0 likes

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Can't download Spotify on Mac Sierra v10.12

Hi. Initially had problems logging into Spotify using Facebook account on the mac (worked fine on my phone). So tried to uninstall and reinstall spotify. When I try to install, I get a message saying 'Dowload failed. Retrying in 4s'... or however man...

Casual Listener

Hi.   Initially had problems logging into Spotify using Facebook account on the mac (worked fine on my phone). So tried to uninstall and reinstall spotify. When I try to install, I get a messa...

elfurioso

Casual Listener

505 Views

3 replies

0 likes

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Cant play some songs via internet but can on cellular also plays oit load when removing headphones s

So i have premium and i only have a certain amount of mobile data i can use so i prefer to use my internet at home but when i go to play a song on spotify via the internet connection sometimes it will say this song is not available but if i turn inte...

Casual Listener

So i have premium and i only have a certain amount of mobile data i can use so i prefer to use my internet at home but when i go to play a song on spotify via the internet connection sometimes it wil...

Jade_hawes1996

Casual Listener

213 Views

1 replies

0 likes

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Weird behaviour after some hours of stand-by

Recently, the Spotify Android App won't respond to the Bluetooth controls. Also, the "This song is not available" message pops up on every song except my offline available ones. The issue started occuring after I upgraded from a Nexus 5 to a Pixel XL...

Newbie

Recently, the Spotify Android App won't respond to the Bluetooth controls. Also, the "This song is not available" message pops up on every song except my offline available ones.   The issue st...

217 Views

0 replies

0 likes

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Sound quality issue with spotify premium

Hi,Having spotify premium, I am facing very bad sound quality, like if the band is playing in a closed bathroom. The issue comes and goes apparently without any reason. I haven't found and fix to this despite having searched the web and despite it se...

Newbie

Hi, Having spotify premium, I am facing very bad sound quality, like if the band is playing in a closed bathroom. The issue comes and goes apparently without any reason. I haven't found and fix to t...

Joe

Community Legend

416 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! "Go online to see menu" when trying to add a song to the play queue

Since that latest update to my Android phone when I click three dots next to a track on an offline playlist, to select "Add to Up Next", it tells me I have to go online to see the menu. I wondering why I'm paying for a feature, offline playlists, if ...

Music Fan

Since that latest update to my Android phone when I click three dots next to a track on an offline playlist, to select "Add to Up Next", it tells me I have to go online to see the menu.   ...

JadeLWalker

Casual Listener

10666 Views

3 replies

4 likes

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  • 4 likes

Equalizer

Im on android marshmallow 6.1 and on my old phone i could set my own equalizer settings and now on my android 6.1 marshmallow i cant set my own,What can i do

Newbie

Im on android marshmallow 6.1 and on my old phone i could set my own equalizer settings and now on my android 6.1 marshmallow i cant set my own, What can i do

Jon_UK

Roadie

352 Views

1 replies

0 likes

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Lock screen

I have the samsung s7 edge. I will play a song on spotify and the song information will show in the lockscreen, which I do not mind, but when I stop listening the song and close out spotify the song information still shows on the lockscreen. I have t...

Casual Listener

I have the samsung s7 edge. I will play a song on spotify and the song information will show in the lockscreen, which I do not mind, but when I stop listening the song and close out spotify the song ...

Joe

Community Legend

1095 Views

8 replies

0 likes

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Notification Bar Format Bug

I just got a new Galaxy 7 a couple weeks ago and yesterday the notification bar that shows the current song is formatted oddly - the font is much smaller, as is the album cover (see attachment). It's not a huge deal, but it's bugging me quite a bit. ...

Visitor

I just got a new Galaxy 7 a couple weeks ago and yesterday the notification bar that shows the current song is formatted oddly - the font is much smaller, as is the album cover (see attachment). It's...

mikle_02

Newbie

664 Views

2 replies

1 likes

Samsung Galaxy 7
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Same set of songs plays every day. Did I break Spotify?

I listen to Spotify on an Amazon Fire while I am at work. I usually listen for a few hours per work day. For at least a few weeks, but maybe longer, I have been subjected to the same songs over and over and over day after day. I have had Spotify set ...

Regular

I listen to Spotify on an Amazon Fire while I am at work. I usually listen for a few hours per work day. For at least a few weeks, but maybe longer, I have been subjected to the same songs over and o...

crematedman

Community Legend

1353 Views

4 replies

1 likes

repeating artists
repeating songs
shuffle
  • 1353 Views
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Spotify connect does not play long playlists

Hi together, Since some time i am experiencing a strange issue. I want to play a playlist with around 150 tracks via Connect. If i start the playlist from the beginning via Android app version 6.5.0.1816 it only adds around 70 tracks to the current p...

Casual Listener

Hi together,   Since some time i am experiencing a strange issue. I want to play a playlist with around 150 tracks via Connect. If i start the playlist from the beginning via Android app versi...

fsinf

Casual Listener

499 Views

2 replies

0 likes

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Solved!! Why can't I play while not connected to wifi or data??

I pay for Spotify Premium and only signed up as I though you could listen to your playlist while not connected to wifi etc. I understand not being able to download while not connected. Can someone confirm if this is right? Might as well cancel premiu...

Regular

I pay for Spotify Premium and only signed up as I though you could listen to your playlist while not connected to wifi etc.  I understand not being able to download while not connected.  Ca...

Claude

Casual Listener

5519 Views

9 replies

0 likes

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Solved!! Song may randomly not entirely load while playing in Shuffle or Playlist modes.

My problem is getting weirder. What I just discovered is that the songs, mostly while in playlists or shuffles, aren't entirely loading every time. When this happens, the glitchy song display its proper total play time, but after a random time within...

Regular

My problem is getting weirder. What I just discovered is that the songs, mostly while in playlists or shuffles, aren't entirely loading every time. When this happens, the glitchy song display its pro...

Franky4937

Regular

679 Views

8 replies

0 likes

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  • 0 likes