Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
111207 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
223736 Views
144 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
580938 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
478320 Views
577 replies
40 likes
Definitely occurs when run on mobile device, not sure about desktopDevice: LG G4, running current version of both phone software and Spotify.Occasionaly when on shuffle, the songs will create an inescapable loop.For example, Song A will play. Followe...
Definitely occurs when run on mobile device, not sure about desktop Device: LG G4, running current version of both phone software and Spotify. Occasionaly when on shuffle, the songs will create...
Casual Listener
6540 Views
2 replies
2 likes
Have samsung galaxy s6 edge, when headphone jack is plugged in the volume of each song goes up and down. Doesn't happen with any other app. Has there been a fix with this issue? Thanks
Have samsung galaxy s6 edge, when headphone jack is plugged in the volume of each song goes up and down. Doesn't happen with any other app. Has there been a fix with this issue? Thanks
Newbie
38544 Views
7 replies
1 likes
Hello,I was very frustrated today to notice that even though I have download using cellular off and was only playing the songs from my library (which are all saved/downloaded to my device) Spotify used 165mb+ of data on a 40 min drive.Two questions, ...
Hello, I was very frustrated today to notice that even though I have download using cellular off and was only playing the songs from my library (which are all saved/downloaded to my device) Spotif...
Casual Listener
1667 Views
2 replies
0 likes
As the title says, I'm having a problem with the offline not playing random songs. I am a premium user. All songs have been downloaded and most of them just play, but every so often a song won't play. It remains at 0:00 and no sound is heard. However...
As the title says, I'm having a problem with the offline not playing random songs. I am a premium user. All songs have been downloaded and most of them just play, but every so often a song won't play...
922 Views
0 replies
0 likes
Hello Friends of the Spotify Community,I have the following issue, when I start my Spotify somewhere without an Internet connection (for example underground train or some location without GSM / 3G / 4G signal). Sopotify does not show me the playback ...
Hello Friends of the Spotify Community, I have the following issue, when I start my Spotify somewhere without an Internet connection (for example underground train or some location without GSM / 3G ...
1276 Views
0 replies
0 likes
Spotify works with WiFi but will not stream or search for new songs with only mobile data activated. All other apps works and the signal is strong. Offline mode is not activated and I have unlimited data usage. All other settings seems okay. I've had...
Spotify works with WiFi but will not stream or search for new songs with only mobile data activated. All other apps works and the signal is strong. Offline mode is not activated and I have unlimited ...
1132 Views
0 replies
0 likes
I use a Sony z2, and after some song randomly stop the music. It is very annoying. How can I fix it? Please help me.
I use a Sony z2, and after some song randomly stop the music. It is very annoying. How can I fix it? Please help me.
Regular
1781 Views
9 replies
0 likes
Can I approximate my old habits of saving/downloading/listening on the new interface or am I just screwed? Here's how thing used to work for me:- I used to have the download switch on for the songs I saved, so when I saved a specific song, it would a...
Can I approximate my old habits of saving/downloading/listening on the new interface or am I just screwed? Here's how thing used to work for me: - I used to have the download switch on f...
Community Legend
4226 Views
6 replies
1 likes
915 Views
0 replies
0 likes
I have a Sony Experia Z5, and it had tons of downloaded "available off line" music on it... Now it has NONE!... The green arrown to indicate it's had been downloaded isn't even there any more (I know sometimes it's greyd out). There is absolutely no ...
I have a Sony Experia Z5, and it had tons of downloaded "available off line" music on it... Now it has NONE!... The green arrown to indicate it's had been downloaded isn't even there any mor...
Regular
1085 Views
3 replies
0 likes
I added a few songs to my playlist. Downloaded the playlist but some of the songs do not fully play. When I chose the song it does not load but if I move a head it starts playing but then stops again midway through. I have an LG G4 This is really fru...
I added a few songs to my playlist. Downloaded the playlist but some of the songs do not fully play. When I chose the song it does not load but if I move a head it starts playing but then stops again...
Regular
604 Views
1 replies
0 likes
Hi all Does anyone know if there's a way to display only downloaded music on the Android app? This would be a very usefull feature if now... Cheers, Paul
Hi all Does anyone know if there's a way to display only downloaded music on the Android app? This would be a very usefull feature if now... Cheers, Paul
Casual Listener
705 Views
2 replies
0 likes
I recently unsubscribed from my premium account and use Spotify free now. The desktop app works properly but my phone app doesn't let me play songs. They are all greyed out and when I try playing songs by selecting 'Shuffle' I cannot rewind the song ...
I recently unsubscribed from my premium account and use Spotify free now. The desktop app works properly but my phone app doesn't let me play songs. They are all greyed out and when I try playing son...
Roadie
491 Views
1 replies
0 likes
I've got Spotify Premium at the moment and I've had nothing but trouble with logging in. Bascially if by some miracle I am logged in and listening to my music the app just automatically logs me out. Doesn't matter how much I try I can't log back in. ...
I've got Spotify Premium at the moment and I've had nothing but trouble with logging in. Bascially if by some miracle I am logged in and listening to my music the app just automatically logs me out. ...
319 Views
0 replies
0 likes
I've only noticed this problem when walking around with headphones on whilst using Spotify on my phone but it seems to occur whilst streaming as well as with offline playlists. Once every few minutes, the app will either spontaneously pause whichever...
I've only noticed this problem when walking around with headphones on whilst using Spotify on my phone but it seems to occur whilst streaming as well as with offline playlists. Once every few minutes...
Community Legend
4199 Views
1 replies
0 likes
Olá tenho Premium e recebi email para ativar Music Quality/Extrem Quality só que essa cena não está ativada/ não posso ativa-lá. alguém me pode ajudar? Tenho um Android
Olá tenho Premium e recebi email para ativar Music Quality/Extrem Quality só que essa cena não está ativada/ não posso ativa-lá. 😣 alguém me pode ajudar? Tenho um Android
Community Legend
413 Views
1 replies
0 likes
Hi there,when I try to share a Song or a Playlist with a "followed" friend, the "Send" Button stays grey and it is impossible to send it. I check the spelling of the username, everything is OK.I'm not connected to Facebook. Hate that.Is there a solut...
Hi there, when I try to share a Song or a Playlist with a "followed" friend, the "Send" Button stays grey and it is impossible to send it. I check the spelling of the username, everything is OK. ...
Regular
2812 Views
11 replies
5 likes
I've been getting random fluctuations in volume and pausing on android(I'm using a Samsung Galaxy Amp Prime) and it's getting ridiculous. It will go from being at normal volume to super quiet then back to normal like there's a gps giving directions. ...
I've been getting random fluctuations in volume and pausing on android(I'm using a Samsung Galaxy Amp Prime) and it's getting ridiculous. It will go from being at normal volume to super quiet then ba...
Roadie
1517 Views
3 replies
1 likes
Hello there, it is possible to add songs to an Official Spotify Playlist? I want to add more music, the playlist is really poor...
Hello there, it is possible to add songs to an Official Spotify Playlist? I want to add more music, the playlist is really poor...
Community Legend
454 Views
1 replies
0 likes
Hi,I was trying to listen to Sam Cooke's album, 'ain't that good news remastered'. I found out that almost half of the album can't be played. It's very randomly chosen. My question, is this just me? Or is there something going wrong with spotify?I do...
Hi, I was trying to listen to Sam Cooke's album, 'ain't that good news remastered'. I found out that almost half of the album can't be played. It's very randomly chosen. My question, is this just me...
Community Legend
570 Views
1 replies
0 likes
