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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5935 Views

0 replies

7 likes

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Downloaded songs gone after update

Hi,im a premium user of family Spotify and was having no trouble with the app till today. My phone was updated, not sure when, and out of nowhere all the downloaded songs (over 500) disappeared. Now im redownloading it, which really takes a long time...

Newbie

Hi, im a premium user of family Spotify and was having no trouble with the app till today. My phone was updated, not sure when, and out of nowhere all the downloaded songs (over 500) disappeared.&nb...

268 Views

0 replies

0 likes

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Solved!! How do I play a specific song using Google Voice

I've looked all over and no answer to this question, it's a fairly simple requests in my opinion but it seems to be impossible to implement using Google Voice.When I say, "Okay Google play Third Eye Blind Misfits" for example it will play Third Eye B...

Music Fan

I've looked all over and no answer to this question, it's a fairly simple requests in my opinion but it seems to be impossible to implement using Google Voice. When I say, "Okay Google play Third ...

kellyme

Music Fan

5577 Views

4 replies

0 likes

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Last.fm scrobbling not working

I can no longer scrobble to last.fm from the Spotify Android app. It worked just fine last night and I have changed no settings or anything, then I listened to music this morning and none of the tracks got scrobbled. I have Spotify Premium, my phone ...

Casual Listener

I can no longer scrobble to last.fm from the Spotify Android app. It worked just fine last night and I have changed no settings or anything, then I listened to music this morning and none of the trac...

CatPat

Casual Listener

1222 Views

3 replies

0 likes

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Solved!! HOW CAN I UPDATE TO PREMIUM

I wanna uptade to premium. But circle always turning on the pay page. How can i correct to this.

Casual Listener

I wanna uptade to premium. But circle always turning on the pay page. How can i correct to this.

aaktass

Casual Listener

804 Views

2 replies

0 likes

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Can't view any artists singles on Spotify

Recently i have not been able to view singles for any artists on their page. When i search up the single i could find it but i cant see it on the artists page. Any fixes for this? Im using the most current android version btw.

Casual Listener

Recently i have not been able to view singles for any artists on their page. When i search up the single i could find it but i cant see it on the artists page. Any fixes for this? Im using the most c...

boutitbenza_699

Music Fan

3305 Views

7 replies

0 likes

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Still getting charged

I can't get into my premium account anymore. A while ago, it made a Facebook account and I can't deactivate it. I've tried anything and everything. I just want to stop getting charged for my old premium account and get a new one.

Newbie

I can't get into my premium account anymore. A while ago, it made a Facebook account and I can't deactivate it. I've tried anything and everything. I just want to stop getting charged for my old prem...

Catee

Community Legend

422 Views

2 replies

0 likes

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Android App: Transmit Track Info via Bluetooth (A2DP/AVRCP 1.3)

Samsung xcover 3, android 6, latest version of spotify. Why Spotify is NOT finding mybluetooth device ?!? Samsung "own" music is playing ok. device is Logitech Bluetooth Audio Adapter

Newbie

Samsung xcover 3, android 6, latest version of spotify. Why Spotify is NOT finding my bluetooth device ?!?  Samsung "own" music is playing ok.  device is Logitech Bluetooth Audio Adapter...

Joe

Community Legend

354 Views

1 replies

0 likes

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browsing results not shown and search failing

When going into browse no lists are shown. Also when searching the app just closes out and takes me out of spotify and to my general apps

Casual Listener

When going into browse no lists are shown. Also when searching the app just closes out and takes me out of spotify and to my general apps

Joe

Community Legend

675 Views

5 replies

0 likes

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automatic shuffling of songs

My android and OS version of spotify keeps turning on the shuffle function on my playlists even after I've turned them off. Really annoying, just wondered if there was a solution or if this was just another bug to fix? Cheers

Newbie

My android and OS version of spotify keeps turning on the shuffle function on my playlists even after I've turned them off. Really annoying, just wondered if there was a solution or if this was just ...

Joe

Community Legend

2116 Views

1 replies

0 likes

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[Android] Recent update on android phone

I am really disappointed in what the update has done with my phone app. I have a Samsung 5S (yes it's older) the exit "x" button disappeared from top right corner and sometimes I'm forced to log out to stop the player. It made my phone freeze up and ...

Newbie

I am really disappointed in what the update has done with my phone app. I have a Samsung 5S (yes it's older) the exit "x" button disappeared from top right corner and sometimes I'm forced to log out ...

311 Views

0 replies

0 likes

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Which Version on Android

I am running the newest Version of Spotify on my Android smarphone. How Can I find out in which mode Spotify is running. Free or Premium?Thanks Thomas

Casual Listener

I am running the newest Version of Spotify on my Android smarphone. How Can I find out in which mode Spotify is running. Free or Premium? Thanks Thomas

evo4g63t

Roadie

498 Views

3 replies

0 likes

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I have problems with the download of songs/albums since i switched from a Galaxy S6 to a Huawei P8.

Since i switched from the galaxy s6 to the huawei p8 it Tages morgen thanks an hour to download an album instead of seconds with the galaxy s6. Can anybody help ?

Casual Listener

Since i switched from the galaxy s6 to the huawei p8 it Tages morgen thanks an hour to download an album instead of seconds with the galaxy s6.   Can anybody help ? 

Joe

Community Legend

505 Views

5 replies

0 likes

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How do I minimize storageuse for Spotify?

Spotify takes upp 5,7 GB storage on my galaxy s5. I have none offline lists according to Spotify. I have tried to delete playlists anyhow but I still have 5,7 GB gone because of Spotify. Is it supposed to take this much storage? What am I doing wrong...

Newbie

Spotify takes upp 5,7 GB storage on my galaxy s5. I have none offline lists according to Spotify. I have tried to delete playlists anyhow but I still have 5,7 GB gone because of Spotify. Is it suppos...

kirashi

Community Legend

32588 Views

2 replies

0 likes

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History of songs played in order

How come there's no wait to see the songs that were actually played if you hit the wrong button you can't find anythingIf you add songs to the place you and then they play or even if they don't play and then you swipe right or left it's all gone and ...

Casual Listener

How come there's no wait to see the songs that were actually played if you hit the wrong button you can't find anything If you add songs to the place you and then they play or even if they don't pla...

MattSuda

Spotify Star

884 Views

2 replies

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singles section om artist page missing on Spotify app for Android

i noticed the last two time i used Spotify that the singles section on an artist page on the Spotify app for Android is missing. for example, on Metallica's artist page, it show the New Releases, Popular, Artist Radio, Related Artist, On Tour, Albums...

Music Fan

i noticed the last two time i used Spotify that the singles section on an artist page on the Spotify app for Android is missing.    for example, on Metallica's artist page, it show the Ne...

chrisbizarre13

Casual Listener

2473 Views

9 replies

3 likes

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  • 9 replies
  • 3 likes

Local files "waiting to download"

Hey guys, So up until about a week ago, I was donloading local song files not on spotify onto my computer and then phone, and it worked great. Then, when i downloaded two new songs and accidently hit the go offline button back. Now when i try to go o...

Newbie

Hey guys,      So up until about a week ago, I was donloading local song files not on spotify onto my computer and then phone, and it worked great. Then, when i downloaded two new son...

Joe

Community Legend

447 Views

1 replies

0 likes

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  • 1 replies
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Previous track notification action

I should be able to restart a song tapping once on the app's notification's action bar's "previous track" button. But when the song that's playing is the first song of the playlist/album, the previous track button is locked.

Regular

I should be able to restart a song tapping once on the app's notification's action bar's "previous track" button. But when the song that's playing is the first song of the playlist/album, the previou...

424 Views

0 replies

0 likes

notification bar
previous
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Solved!! Suddenly cannot play songs offline

I've been a premium member for over 2 months and have never had problems until a few days ago.Normally all of my saved songs are indicated as "downloaded" by the green arrow. One day I went into online mode to download a few more songs and suddenly t...

Newbie

I've been a premium member for over 2 months and have never had problems until a few days ago. Normally all of my saved songs are indicated as "downloaded" by the green arrow. One day I went into ...

iftinisrad

Regular

683 Views

1 replies

0 likes

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Solved!! Cant delete playlist that's continuously 'loading'

I created a playlist whilst offline & when I went online, the playlist would not load the songs I added. In fact it continuously says 'loading' & I cannot delete it whatsover. Can anyone help?

Casual Listener

I created a playlist whilst offline & when I went online, the playlist would not load the songs I added. In fact it continuously says 'loading' & I cannot delete it whatsover. Can anyone help?

crematedman

Community Legend

1349 Views

6 replies

0 likes

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