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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

210444 Views

140 replies

10 likes

Android
autoplay
bluetooth
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  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

560660 Views

78 replies

3 likes

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  • 78 replies
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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

462824 Views

575 replies

39 likes

Account
Free
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  • 39 likes

Spotify Premium

I accidentally tapped "Free Trial" and I went on the Spotify website and checked under Subscription. It said "Spotify Premium" and it said that my pre-paid premium was going to end on 1/29/17. I'm afraid that when it ends, I'm going to get charged, e...

Casual Listener

I accidentally tapped "Free Trial" and I went on the Spotify website and checked under Subscription. It said "Spotify Premium" and it said that my pre-paid premium was going to end on 1/29/17. I'm af...

e_jamar01

Casual Listener

577 Views

2 replies

0 likes

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Playlists Won't Disappear

I have several playlists that simply will not go away. I tap to bring up the menu, and it tells me to go online, but going online changes nothing. I have tried many solutions, and simply want them gone. (All of the ones that say "loading".)

Visitor

I have several playlists that simply will not go away. I tap to bring up the menu, and it tells me to go online, but going online changes nothing. I have tried many solutions, and simply want them go...

Joe

Community Legend

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
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Albums and songs not shown, even though they exist on Spotify

Hey!Yesterday my friend and I listened to one of his playlists. I really liked it and asked him to send me the link. Unfortunately around half of the songs are missing for me though he only used songs from Spotify. I can see the titles but they aren'...

Newbie

Hey! Yesterday my friend and I listened to one of his playlists. I really liked it and asked him to send me the link. Unfortunately around half of the songs are missing for me though he only used so...

Joe

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Android app independently signing me out and deleteing my offline playlists

Recently my Spotify app has been acting out. Twice this week i have been signed out of the app, and after signing in I notice that none of my recently downloaded playlists are available offline. Twice. This. Week. What makes this even more irritating...

Newbie

Recently my Spotify app has been acting out. Twice this week i have been signed out of the app, and after signing in I notice that none of my recently downloaded playlists are available offline. Twic...

300 Views

0 replies

0 likes

  • 300 Views
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Latest android version messes up my phone *corrected*

Spotify got an update a couple days ago. My phone also became very sluggish and unresponsive a couple days ago, but I had no clue why and wasn't aware of the new update. I even tried factory reset before I relised Spotify had had an update and it mig...

Casual Listener

Spotify got an update a couple days ago. My phone also became very sluggish and unresponsive a couple days ago, but I had no clue why and wasn't aware of the new update. I even tried factory reset be...

428 Views

0 replies

0 likes

  • 428 Views
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Superuser Contribution Removing songs from playlists that still play

I have my own playlist that I listen to offline. I have noticed though that even if I delete a song and it's download from my playlist, it still plays when in shuffle mode. There is no option to delete it further. Does anyone else have this problem? ...

Casual Listener

I have my own playlist that I listen to offline. I have noticed though that even if I delete a song and it's download from my playlist, it still plays when in shuffle mode. There is no option to dele...

TrishaB2

Casual Listener

2231 Views

2 replies

0 likes

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Superuser Contribution Spotify search not working

My spotify search isn't working properly, when I first go in to spotify it won't search and it won't play from my albums unless I play the song I played the last time I was in for about 5 mins, can you help?

Newbie

My spotify search isn't working properly, when I first go in to spotify it won't search and it won't play from my albums unless I play the song I played the last time I was in for about 5 mins, can y...

Maria_B

Moderator

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

French

Bonjour je n'arrive pas à me connecter sachant que je suis en abonnement avec Bouygues Telecom et que j'ai ajouté Spotify dans mes option d'abonnement pouvez-vous m'aider car je n'arrive pas à me connecter il me demande d'un compte ce que je n'ai pas

Newbie

Bonjour je n'arrive pas à me connecter sachant que je suis en abonnement avec Bouygues Telecom et que j'ai ajouté Spotify dans mes option d'abonnement pouvez-vous m'aider car je n'arrive pas à me con...

318 Views

0 replies

0 likes

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Superuser Contribution Spotify family

One of the members of my Spotify family package cannot down load any thing he has an android ph it says he's active but when he tries to download it pops up to join Spotify premium???

Casual Listener

One of the members of my Spotify family package cannot down load any thing he has an android ph it says he's active but when he tries to download it pops up to join Spotify premium???

Maria_B

Moderator

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
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Superuser Contribution Spotify keeps deleting my offline songs

Hi, does anyone know how you get Spotify to resync your devices on their end? Spotify keeps deleting all my offline songs and redownloading 1000+ songs is getting tedious. Thanks!

Newbie

Hi, does anyone know how you get Spotify to resync your devices on their end?   Spotify keeps deleting all my offline songs and redownloading 1000+ songs is getting tedious.   Thanks!

Maria_B

Moderator

473 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! no download to SD Card on Android Marshmallow

Hi, As you can guess, I use Android M (concept for Android Sony Xperia Z3 Compact) and Spotify keeps refusing to download songs to my external SD. The SD is empty (32GB) and works perfectly fine with other apps. I even filled up my internal storage t...

Regular

Hi,   As you can guess, I use Android M (concept for Android Sony Xperia Z3 Compact) and Spotify keeps refusing to download songs to my external SD. The SD is empty (32GB) and works perfectly ...

lilamend

Newbie

26396 Views

29 replies

9 likes

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  • 29 replies
  • 9 likes

Add Android 7.1 Support

Hi devs,When will Spotify add support for Android 7.1, and add app shortcuts?Also, when will Spotify target Android 7.1 (API 25) in androidmanifest.xml?Specifically the lines platformBuildVersionCode="25" and

Casual Listener

Hi devs, When will Spotify add support for Android 7.1, and add app shortcuts? Also, when will Spotify target Android 7.1 (API 25) in androidmanifest.xml? Specifically the lines platformBuildVersi...

941 Views

0 replies

0 likes

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My downloaded musics are gone

Hi,i have premium and i have been downloading musics since 1 year.Today something happend and all my downloaded musics gone.I need to download again.I am talking about this green arrow near the music name.But i see in storage spotify is taking up spa...

Casual Listener

Hi,i have premium and i have been downloading musics since 1 year.Today something happend and all my downloaded musics gone.I need to download again.I am talking about this green arrow near the music...

Lemonate123

Casual Listener

513 Views

2 replies

0 likes

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Music starts, but App ist not installed

Hello, ich hope, ich can explain my problem. I have an Android 6.0. I heard Spotify music over my Yamaha Amp. There is a Spotify Function and i can choose the Amp as an extern Device. Now i have the problem, that my app starts the amp by itself and t...

Newbie

Hello,   ich hope, ich can explain my problem. I have an Android 6.0. I heard Spotify music over my Yamaha Amp. There is a Spotify Function and i can choose the Amp as an extern Device. &nbsp...

302 Views

0 replies

0 likes

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Superuser Contribution App isn't registering my premium

I just got a new phone and downloaded the spotify app. I have premium and playlists, but when I logged on the phone app none of my playlists where there and it isn't premium. I logged out and back in many times, uninstalled the app and redownloaded i...

Newbie

I just got a new phone and downloaded the spotify app. I have premium and playlists, but when I logged on the phone app none of my playlists where there and it isn't premium. I logged out and back in...

user-removed

Not applicable

469 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Album/Cover Art not showing for tracks synced from Local Files

So let's say I used ID3-TagIT to add cover art for certain songs on my desktop that which are obviously read as local files via the Spotify Desktop application and show the cover art that i've attatched using the editor.However, since the recent upda...

Newbie

So let's say I used ID3-TagIT to add cover art for certain songs on my desktop that which are obviously read as local files via the Spotify Desktop application and show the cover art that i've attatc...

Jon_UK

Roadie

9428 Views

38 replies

7 likes

  • 9428 Views
  • 38 replies
  • 7 likes

Storage setting not found

I'm on Android and for some reason, Spotify displayed a message saying they're removing all my downloaded songs. I figured I'd just redownload them but the option to select my SD card as the storage destination is gone. The entire storage tab isn't p...

Newbie

I'm on Android and for some reason, Spotify displayed a message saying they're removing all my downloaded songs. I figured I'd just redownload them but the option to select my SD card as the storage ...

Joe

Community Legend

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

Spotify randomly stops playing.

Hi, im using an Motorola Moto Z Play edition with Android 6.0.1 in wich i have Spotify Premium. I have installed the 7.2.0.1250 version of the app at the moment of writing this post. I have some playlist downloaded into my phone for playing in my car...

Casual Listener

Hi, im using an Motorola Moto Z Play edition with Android 6.0.1 in wich i have Spotify Premium. I have installed the 7.2.0.1250 version of the app at the moment of writing this post.   I have ...

MTamez

Casual Listener

790 Views

2 replies

0 likes

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  • 2 replies
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Impossible to free up storage/move to SD card

Device: Asus Zenfone MaxMy phone has been complaining about low storage for a while, I found out that Spotify is using around 6GB. So I try changing the storage to SD card where I have 60 GB of free space, but the app only tells me it's moving the fi...

Casual Listener

Device: Asus Zenfone Max My phone has been complaining about low storage for a while, I found out that Spotify is using around 6GB. So I try changing the storage to SD card where I have 60 GB of f...

392 Views

0 replies

0 likes

  • 392 Views
  • 0 replies
  • 0 likes