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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5562 Views

0 replies

7 likes

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Can't playing specific song

Hey everybody,I'm a premium user, and recently while I was trying to play a specific song from a Playlist (or even from search result) I couldn't play it. Meaning that there is no play button, instead the "right key" menu pops up as you can see in th...

Newbie

Hey everybody, I'm a premium user, and recently while I was trying to play a specific song from a Playlist (or even from search result) I couldn't play it. Meaning that there is no play button, inst...

Joe

Community Legend

709 Views

1 replies

0 likes

Play
Play Button
Play Next
  • 709 Views
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UAE, dark ages of streaming

When are you guys going to get the service going here? I have Premium but can't resubscribe beacuse the service isn't available here. Tried all my cards, but since they are registered in the UAE I cannot make the payment. We are boarderlining 2017 no...

Newbie

When are you guys going to get the service going here? I have Premium but can't resubscribe beacuse the service isn't available here. Tried all my cards, but since they are registered in the UAE I ca...

261 Views

0 replies

0 likes

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library disappeared overseas

I live in Australia but I'm spending three months in Fiji. When I logged in here my whole library disappeared. I'm using my Spotify username (not email address), regular account in a nexus 5s with the latest android. Thanks in advance!

Newbie

I live in Australia but I'm spending three months in Fiji. When I logged in here my whole library disappeared. I'm using my Spotify username (not email address), regular account in a nexus 5s with th...

343 Views

0 replies

0 likes

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Sudden massive data download while on mobile data

Hi all, I have been using and enjoying Spotify on an Android smart phone for years with no issues. Suddenly this afternoon the App decided to download 17GB of data while I was connected to mobile data. This has cost me £26 in a few minutes! I don't k...

Casual Listener

Hi all, I have been using and enjoying Spotify on an Android smart phone for years with no issues. Suddenly this afternoon the App decided to download 17GB of data while I was connected to mobile dat...

Joe

Community Legend

507 Views

3 replies

0 likes

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Solved!! Country restrictions!

Why i cant use spotify in Azerbaijan? When it will be available for Azerbaijan?

Newbie

Why i cant use spotify in Azerbaijan? When it will be available for Azerbaijan?

MattSuda

Spotify Star

711 Views

2 replies

2 likes

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[Android][Other] Capa do álbum na tela de bloqueio.

Não visualizo mais as capas dos álbuns com a música tecoando na tela de bloqueio do Android 6.0.1.O que fazer??

Newbie

Não visualizo mais as capas dos álbuns com a música tecoando na tela de bloqueio do Android 6.0.1. O que fazer??

felippeal

Newbie

867 Views

1 replies

0 likes

Android
Other
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Solved!! [Android] Media-style notifications are broken

Is the "Media-style notification" broken for anyone else? Since about a week ago I now no longer see the large album art in the notification, andno longer see the album art on my lock screen.I believe it's because they changed the number of action it...

Casual Listener

Is the "Media-style notification" broken for anyone else? Since about a week ago I now   no longer see the large album art in the notification, and no longer see the album art on my lock scr...

sheptang1

Newbie

3001 Views

5 replies

1 likes

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Downloaded songs gone after update

Hi,im a premium user of family Spotify and was having no trouble with the app till today. My phone was updated, not sure when, and out of nowhere all the downloaded songs (over 500) disappeared. Now im redownloading it, which really takes a long time...

Newbie

Hi, im a premium user of family Spotify and was having no trouble with the app till today. My phone was updated, not sure when, and out of nowhere all the downloaded songs (over 500) disappeared.&nb...

266 Views

0 replies

0 likes

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Solved!! How do I play a specific song using Google Voice

I've looked all over and no answer to this question, it's a fairly simple requests in my opinion but it seems to be impossible to implement using Google Voice.When I say, "Okay Google play Third Eye Blind Misfits" for example it will play Third Eye B...

Music Fan

I've looked all over and no answer to this question, it's a fairly simple requests in my opinion but it seems to be impossible to implement using Google Voice. When I say, "Okay Google play Third ...

kellyme

Music Fan

5572 Views

4 replies

0 likes

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Last.fm scrobbling not working

I can no longer scrobble to last.fm from the Spotify Android app. It worked just fine last night and I have changed no settings or anything, then I listened to music this morning and none of the tracks got scrobbled. I have Spotify Premium, my phone ...

Casual Listener

I can no longer scrobble to last.fm from the Spotify Android app. It worked just fine last night and I have changed no settings or anything, then I listened to music this morning and none of the trac...

CatPat

Casual Listener

1213 Views

3 replies

0 likes

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Solved!! HOW CAN I UPDATE TO PREMIUM

I wanna uptade to premium. But circle always turning on the pay page. How can i correct to this.

Casual Listener

I wanna uptade to premium. But circle always turning on the pay page. How can i correct to this.

aaktass

Casual Listener

783 Views

2 replies

0 likes

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Can't view any artists singles on Spotify

Recently i have not been able to view singles for any artists on their page. When i search up the single i could find it but i cant see it on the artists page. Any fixes for this? Im using the most current android version btw.

Casual Listener

Recently i have not been able to view singles for any artists on their page. When i search up the single i could find it but i cant see it on the artists page. Any fixes for this? Im using the most c...

boutitbenza_699

Music Fan

3300 Views

7 replies

0 likes

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Still getting charged

I can't get into my premium account anymore. A while ago, it made a Facebook account and I can't deactivate it. I've tried anything and everything. I just want to stop getting charged for my old premium account and get a new one.

Newbie

I can't get into my premium account anymore. A while ago, it made a Facebook account and I can't deactivate it. I've tried anything and everything. I just want to stop getting charged for my old prem...

Catee

Community Legend

413 Views

2 replies

0 likes

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Android App: Transmit Track Info via Bluetooth (A2DP/AVRCP 1.3)

Samsung xcover 3, android 6, latest version of spotify. Why Spotify is NOT finding mybluetooth device ?!? Samsung "own" music is playing ok. device is Logitech Bluetooth Audio Adapter

Newbie

Samsung xcover 3, android 6, latest version of spotify. Why Spotify is NOT finding my bluetooth device ?!?  Samsung "own" music is playing ok.  device is Logitech Bluetooth Audio Adapter...

Joe

Community Legend

353 Views

1 replies

0 likes

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browsing results not shown and search failing

When going into browse no lists are shown. Also when searching the app just closes out and takes me out of spotify and to my general apps

Casual Listener

When going into browse no lists are shown. Also when searching the app just closes out and takes me out of spotify and to my general apps

Joe

Community Legend

674 Views

5 replies

0 likes

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automatic shuffling of songs

My android and OS version of spotify keeps turning on the shuffle function on my playlists even after I've turned them off. Really annoying, just wondered if there was a solution or if this was just another bug to fix? Cheers

Newbie

My android and OS version of spotify keeps turning on the shuffle function on my playlists even after I've turned them off. Really annoying, just wondered if there was a solution or if this was just ...

Joe

Community Legend

2116 Views

1 replies

0 likes

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[Android] Recent update on android phone

I am really disappointed in what the update has done with my phone app. I have a Samsung 5S (yes it's older) the exit "x" button disappeared from top right corner and sometimes I'm forced to log out to stop the player. It made my phone freeze up and ...

Newbie

I am really disappointed in what the update has done with my phone app. I have a Samsung 5S (yes it's older) the exit "x" button disappeared from top right corner and sometimes I'm forced to log out ...

307 Views

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Which Version on Android

I am running the newest Version of Spotify on my Android smarphone. How Can I find out in which mode Spotify is running. Free or Premium?Thanks Thomas

Casual Listener

I am running the newest Version of Spotify on my Android smarphone. How Can I find out in which mode Spotify is running. Free or Premium? Thanks Thomas

evo4g63t

Roadie

497 Views

3 replies

0 likes

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I have problems with the download of songs/albums since i switched from a Galaxy S6 to a Huawei P8.

Since i switched from the galaxy s6 to the huawei p8 it Tages morgen thanks an hour to download an album instead of seconds with the galaxy s6. Can anybody help ?

Casual Listener

Since i switched from the galaxy s6 to the huawei p8 it Tages morgen thanks an hour to download an album instead of seconds with the galaxy s6.   Can anybody help ? 

Joe

Community Legend

503 Views

5 replies

0 likes

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