Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7125 Views

0 replies

7 likes

  • 7125 Views
  • 0 replies
  • 7 likes

Can't play music on my android phone

Every time I try to play and hear music on my android phone Spotify tells me that I need a premium account.Isn't it possible anymore to hear ANY music on the phone if you don't have a premium account??

Casual Listener

Every time I try to play and hear music on my android phone Spotify tells me that I need a premium account. Isn't it possible anymore to hear ANY music on the phone if you don't have a premium accou...

schnuewes

Casual Listener

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Explicit "We're currently experiencing problems. please try again later"

Can log in via browser or desktop app, but my android app consistently displays this message: "We're currently experiencing problems. please try again later" Halp

Casual Listener

Can log in via browser or desktop app, but my android app consistently displays this message:   "We're currently experiencing problems. please try again later"    Halp

foo25

Casual Listener

1941 Views

5 replies

0 likes

  • 1941 Views
  • 5 replies
  • 0 likes

Singles section gone on my android device

The singles section on my android device is gone. I can still access singles or EP's if they're listed as a new release on top of the artist page, or if i hit on "go to album", but the list just isn't there and there's no way to get to it. It still a...

Casual Listener

The singles section on my android device is gone. I can still access singles or EP's if they're listed as a new release on top of the artist page, or if i hit on "go to album", but the list just isn'...

boutitbenza_699

Music Fan

629 Views

2 replies

1 likes

  • 629 Views
  • 2 replies
  • 1 likes

Android - Music Stutter

I am using a Samsung Note 5, v. 6.0.1 with Spotify v. 6.9.0.1212. Recently while listening to my music, downloaded or not and even online, the song will randomly 'stutter.' I'm not sure how else to explain it other than a short stutter or that simila...

Casual Listener

I am using a Samsung Note 5, v. 6.0.1 with Spotify v. 6.9.0.1212. Recently while listening to my music, downloaded or not and even online, the song will randomly 'stutter.' I'm not sure how else to e...

GaptoothGarage

Casual Listener

1743 Views

5 replies

0 likes

  • 1743 Views
  • 5 replies
  • 0 likes

Go back to previous song

Hi all, do you know how to go back to previous song using headphone buttons? To go to the next song is double click... What about going back?Thanks, Lorenzo

Regular

Hi all, do you know how to go back to previous song using headphone buttons? To go to the next song is double click... What about going back? Thanks, Lorenzo

1216 Views

0 replies

0 likes

  • 1216 Views
  • 0 replies
  • 0 likes

Music deleted again

I have lost all my music again. 7 times this has happened. Last time time I made a post got no reply. Has happened on my old phone and new. Both Samsung. Happens while listening off line. Music stops and all songs gone. There are no battery savers or...

Regular

I have lost all my music again. 7 times this has happened. Last time time I made a post got no reply. Has happened on my old phone and new. Both Samsung. Happens while listening off line. Music stops...

Kwboegel

Regular

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Can someone please give me some advice

I paid for prenium account then cancelled subscription but the money is still on accpunt how do i restart or continue my prenium account i paid yesterday i dont want to pay twice thanks

Casual Listener

I paid for prenium account then cancelled subscription but the money is still on accpunt how do i restart or continue my prenium account i paid yesterday i dont want to pay twice thanks

231 Views

0 replies

0 likes

  • 231 Views
  • 0 replies
  • 0 likes

Boleto

Olá, como faço para informar que paguei o mesmo boleto duas vezes? O segundo pagamento será debitado da minha conta hoje. Como solucionar?

Newbie

Olá, como faço para informar que paguei o mesmo boleto duas vezes? O segundo pagamento será debitado da minha conta hoje. Como solucionar?

229 Views

0 replies

0 likes

  • 229 Views
  • 0 replies
  • 0 likes

Where did my music go?

Ok so I have Spotify on my Android phone and my Windows computer. I download all music to my phone and don't even bother with the laptop. Suddenly, my music vanished out of my library. I looked up one of the songs I had saved. "Country Song" by Seeth...

Newbie

Ok so I have Spotify on my Android phone and my Windows computer. I download all music to my phone and don't even bother with the laptop. Suddenly, my music vanished out of my library. I looked up on...

Kwboegel

Regular

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Volume changes automatically on LG G5

Dear community,I'm using Spotify for years now in the Premium version, but never had this issue before.When I'm playing music on my LG G5 via Spotify, the music is at a normal volume level, but after some seconds it becomes more quiet, as if I would ...

Newbie

Dear community, I'm using Spotify for years now in the Premium version, but never had this issue before. When I'm playing music on my LG G5 via Spotify, the music is at a normal volume level, but...

Roelo1

Newbie

850 Views

2 replies

1 likes

  • 850 Views
  • 2 replies
  • 1 likes

Solved!! On screen notifications

So does anyone know why Spotify feels it necessary to give me a homescreen notification on my phone every time I switch the song on my desktop app? It tells me what i'm listening to every time I go to the next song, and makes it impossible to do anyt...

Gig Goer

So does anyone know why Spotify feels it necessary to give me a homescreen notification on my phone every time I switch the song on my desktop app? It tells me what i'm listening to every time I go t...

Joe

Community Legend

619 Views

1 replies

0 likes

  • 619 Views
  • 1 replies
  • 0 likes

Artist singles and eps tab disappeared

What happened to the artist singles and eps section on artists pages? They still exist on the server but you have to search them individualy now...

Newbie

What happened to the artist singles and eps section on artists pages? They still exist on the server but you have to search them individualy now...

519 Views

0 replies

0 likes

  • 519 Views
  • 0 replies
  • 0 likes

Samsung Gear s3

The Samsung gear s3 had now been released and the website talks about spotify integration. I just can't get it working, has anyone else got a gear s3 and had any luck please?Cheers, Mark

Music Fan

The Samsung gear s3 had now been released and the website talks about spotify integration. I just can't get it working, has anyone else got a gear s3 and had any luck please? Cheers, Mark

big_bird

Newbie

13136 Views

24 replies

5 likes

  • 13136 Views
  • 24 replies
  • 5 likes

This song is not available

I have a galaxy s7 running android 6.0.1 with Verizon. I have been a premium user for over a year. When I am on both mobile data and WiFi (it is worse when I'm on wifi), music will not stream. Every song that's not downloaded to my phone, when select...

Newbie

I have a galaxy s7 running android 6.0.1 with Verizon. I have been a premium user for over a year. When I am on both mobile data and WiFi (it is worse when I'm on wifi), music will not stream. Every ...

632 Views

0 replies

0 likes

  • 632 Views
  • 0 replies
  • 0 likes

My account is logging out automatically

Hi there, when i close the app my account logs out automatically and i cant fix it, i have to log in every time i use Spotify and i cant have my offline playlistPlz helpThanks!

Newbie

Hi there, when i close the app my account logs out automatically and i cant fix it, i have to log in every time i use Spotify and i cant have my offline playlist Plz help Thanks!

Joe

Community Legend

874 Views

2 replies

0 likes

  • 874 Views
  • 2 replies
  • 0 likes

Song showing on AOD Galaxy S7 when app closed

I have a Samsung Galaxy S7 and when I exit the app, the song still shows it as playing on the Always on Display. I even logged out and forced stop but it still shows on the AOD. Any ideas?Thanks

Casual Listener

I have a Samsung Galaxy S7 and when I exit the app, the song still shows it as playing on the Always on Display. I even logged out and forced stop but it still shows on the AOD. Any ideas? Thanks

javbo03

Newbie

646 Views

2 replies

0 likes

  • 646 Views
  • 2 replies
  • 0 likes

Music starts, stops and starts again when selecting a song.

Really annoying issue I got, when I select a song to play it plays for a second, then it stops for two-three seconds, and then it resumes normally. This also happens when I skip a part of the song I'm playing. I use android 5.1.1 on a rooted samsung ...

Newbie

Really annoying issue I got, when I select a song to play it plays for a second, then it stops for two-three seconds, and then it resumes normally. This also happens when I skip a part of the song I'...

Opatsut

Casual Listener

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Bildirim sekmesinde görünüm

Spotify nin bildirim sekmesinde görünümü değişti. Oradaki kapatma butonu kayboldu, şarkının adı, söyleyen kişi falan siyaha yakın bir renk oldu, görünmüyor ne yazdığı. Kısacası saçma bir şey oldu ve düzelmiyor. Sebebi nedir bunun ? Not : Ödemeyi 2-3 ...

Newbie

Spotify nin bildirim sekmesinde görünümü değişti. Oradaki kapatma butonu kayboldu, şarkının adı, söyleyen kişi falan siyaha yakın bir renk oldu, görünmüyor ne yazdığı. Kısacası saçma bir şey oldu ve ...

1315 Views

0 replies

0 likes

  • 1315 Views
  • 0 replies
  • 0 likes

Spanish advertisements

For the past 2 months, I've been consistently served ads in Spanish. I have never spoken Spanish so it is quite annoying for the ads to be in a language I don't understand. For reference, I am served these ads while in Minneapolis, MN, USA.

Newbie

For the past 2 months, I've been consistently served ads in Spanish. I have never spoken Spanish so it is quite annoying for the ads to be in a language I don't understand. For reference, I am served...

339 Views

0 replies

0 likes

  • 339 Views
  • 0 replies
  • 0 likes

Have you tried the Oppo smartphones?

Gustavo Woltmann here who happens to be a hobbyist and also in a group of small young men and publishers. What can you say about this smartphone brand, Oppo? The price in the market is cheaper than Samsung. Anyone who tried using this brand?

Newbie

Gustavo Woltmann here who happens to be a hobbyist and also in a group of small young men and publishers. What can you say about this smartphone brand, Oppo? The price in the market is cheaper than S...

399 Views

0 replies

0 likes

  • 399 Views
  • 0 replies
  • 0 likes