Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 32650 Views
  • 62 replies
  • 25 likes
  • 32650 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872661 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872661 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25218 Views
  • 3 replies
  • 0 likes
  • 25218 Views
  • 3 replies
  • 0 likes

Random Songs

When I click the first music of the spotify music list I used to expect the second song would play as soon as the first song finishes, but what really happens is that the next song is a random song of the list. How do I change this settings?

  • Newbie
  • When I click the first music of the spotify music list I used to expect the second song would play as soon as the first song finishes, but what really happens is that the next song is a random song o...
  • MartinStoichkov
  • Community Legend
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Application Performance

The Spotify app on Android has been really slow and laggy since the last Android software update, just thought I would let you know. If y'all could just work on speeding up the performance that would be awesome.

  • Casual Listener
  • The Spotify app on Android has been really slow and laggy since the last Android software update, just thought I would let you know. If y'all could just work on speeding up the performance that would...
  • aen32
  • Newbie
  • 405 Views
  • 4 replies
  • 1 likes
  • 405 Views
  • 4 replies
  • 1 likes

When i press play, it automatically stops

Hi. Yesterday i went to play some music on my tablet (samsung galaxy tab A) with the app and when i press the play button, it automatically stops. I've tried to log out of my account and then log in again, and also i've deleted the full app and then ...

  • Newbie
  • Hi. Yesterday i went to play some music on my tablet (samsung galaxy tab A) with the app and when i press the play button, it automatically stops. I've tried to log out of my account and then log in ...
  • MartinStoichkov
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

[Android][Playlists] Problem with offline mode in huawei p9 device

When i have downloaded some of my own playlist usable in offline mode, for some reason 30% of songs cant be playd. It just gets stuck in the song at 00:00 and when you go few songs forward some songs start playing. When i go online and listen to song...

  • Newbie
  • When i have downloaded some of my own playlist usable in offline mode, for some reason 30% of songs cant be playd. It just gets stuck in the song at 00:00 and when you go few songs forward some songs...
  • 403 Views
  • 0 replies
  • 0 likes
  • Android
    Playlists
  • 403 Views
  • 0 replies
  • 0 likes

Saved music missing

Using a samsung j5 2016 full standard...Having problems finding saved and downloaded music under "songs" yet am able to see and play them if they are in playlists.. i wish not to create one huge playlist just to include ALL my downloaded and saved mu...

  • Newbie
  • Using a samsung j5 2016 full standard... Having problems finding saved and downloaded music under "songs" yet am able to see and play them if they are in playlists.. i wish not to create one huge ...
  • miaeruiz
  • Casual Listener
  • 274 Views
  • 2 replies
  • 0 likes
  • 274 Views
  • 2 replies
  • 0 likes

Where has equaluser gone?

Equaluser has disappeared off my Samsung phone . Help

  • Casual Listener
  • Equaluser has disappeared off my Samsung phone . Help
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

S7 got hot and drained battery FAST

Using Spotify yesterday my phone was hot and drained the battery in about 4 hours. It was connected to my Bluetooth speaker. I tried to go into the app and the screen stayed black but the music never stopped playing. I tried to close the app and whil...

  • Regular
  • Using Spotify yesterday my phone was hot and drained the battery in about 4 hours. It was connected to my Bluetooth speaker. I tried to go into the app and the screen stayed black but the music never...
  • Ssyd
  • Regular
  • 387 Views
  • 4 replies
  • 0 likes
  • 387 Views
  • 4 replies
  • 0 likes

Samsung s7, can only download music, not play any song from playlist

When I signed out of all my accounts and signed back in, I am now only able to download song from my Playlist, or play radio. I can noongwr just play songs from my Playlist.I'm a premium member and my service coverage is sufficient/works on my phone.

  • Newbie
  • When I signed out of all my accounts and signed back in, I am now only able to download song from my Playlist, or play radio. I can noongwr just play songs from my Playlist. I'm a premium member a...
  • Joe
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Debo volver a descargar todas mis canciones si por algun motivo saco la memoria externa de mi movil?

Pasa que necesitaba utilizar la tarjeta de memoria externa de mi movil (donde están guardadas los archivos de spotify) pero cuando volvi a instalar la tarjeta ya no puede escuchar ninguna canción, teniendo que descargar todas mi canciones nuevamente....

  • Casual Listener
  • Pasa que necesitaba utilizar la tarjeta de memoria externa de mi movil (donde están guardadas los archivos de spotify) pero cuando volvi a instalar la tarjeta ya no puede escuchar ninguna canción, te...
  • Thamerr82
  • Casual Listener
  • 651 Views
  • 2 replies
  • 0 likes
  • 651 Views
  • 2 replies
  • 0 likes

How can I store my downloaded music in my external SD?

I tried to follow these steps, but the "Storage" option just doesn't display. The SD card is available and Spotify has access to it. Has this feature been removed?

  • Casual Listener
  • I tried to follow these steps, but the "Storage" option just doesn't display. The SD card is available and Spotify has access to it. Has this feature been removed?
  • alexotero32
  • Casual Listener
  • 410 Views
  • 6 replies
  • 0 likes
  • 410 Views
  • 6 replies
  • 0 likes

Wireless Hard Drive for Androids without Expandable Memory

Hello, I have seen some posts regarding iOS and wireless hard drives but I havent been able to find anything equivalent for Android. I have a Nexus 6P which unfortunately has no spot for expandable memory. I have limited data on my phone and tend to ...

  • Newbie
  • Hello, I have seen some posts regarding iOS and wireless hard drives but I havent been able to find anything equivalent for Android. I have a Nexus 6P which unfortunately has no spot for expandable m...
  • Joe
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • Android
    Nexus 6p
    wireless hard drive
  • 376 Views
  • 1 replies
  • 0 likes

Music is disappearing

I have noticed that some music is disappearing. A particular case is the Shinedown's last allbum "Threat to Survival", which is not available on Spotify. Another example is the Ost of Amelie, which has been missing some melodies lately. So my questio...

  • Visitor
  • I have noticed that some music is disappearing. A particular case is the Shinedown's last allbum "Threat to Survival", which is not available on Spotify. Another example is the Ost of Amelie, which h...
  • user-removed
  • Not applicable
  • 726 Views
  • 2 replies
  • 0 likes
  • 726 Views
  • 2 replies
  • 0 likes

> Release notes of the Android app updates

Hello there,could you please create a topic that gather all the latest and upcoming Release Notes of the Spotify Android application?The ones I've found are old.Thank you

  • Roadie
  • Hello there, could you please create a topic that gather all the latest and upcoming Release Notes of the Spotify Android application? The ones I've found are old. Thank you 🙂
  • Joe
  • Community Legend
  • 411 Views
  • 3 replies
  • 3 likes
  • 411 Views
  • 3 replies
  • 3 likes

Samsung - Spotify stops responding

Maybe someone has already come accross this issue. I am using Samsung Galaxy 7. Recently Spotify started to hanging up - music still plays, but you cannot do anything about it (stop, close the program or anything - only way to solve this is to restar...

  • Newbie
  • Maybe someone has already come accross this issue. I am using Samsung Galaxy 7. Recently Spotify started to hanging up - music still plays, but you cannot do anything about it (stop, close the progra...
  • Joe
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Soptify App Data gets bigger and bigger...

Hello everybody!I have follwoing problem on my Samsung Galaxy J5:Altough, downloaded Music from Spotify is saved on my SD-Card the size of the Spotify-App gets bigger and bigger. Meanwihlie several GBs.Does anyone kwons this Problem or how to solve i...

  • Newbie
  • Hello everybody! I have follwoing problem on my Samsung Galaxy J5: Altough, downloaded Music from Spotify is saved on my SD-Card the size of the Spotify-App gets bigger and bigger. Meanwihlie sever...
  • Joe
  • Community Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

playlist versatility problems

Hello, So I imported an album I bought yesterday onto Spotify and made it a secret playlist. I have a premium subscription and yet it will only play on my computer where it was originally downloaded. It will not play on any other devices. It will sho...

  • Newbie
  • Hello, So I imported an album I bought yesterday onto Spotify and made it a secret playlist. I have a premium subscription and yet it will only play on my computer where it was originally downloaded....
  • Joe
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

I cannot play Spotify music by using USB cable from Galxy s7 to Car stereo.

Hi,I had and Iphone and I was able to play music directly from the device into a car stereo by using the USB port.However, when I switched to Galaxy I am not able to do this anymore.I have read that this might be because licensing issues or something...

  • Newbie
  • Hi, I had and Iphone and I was able to play music directly from the device into a car stereo by using the USB port. However, when I switched to Galaxy I am not able to do this anymore. I hav...
  • Joe
  • Community Legend
  • 1810 Views
  • 1 replies
  • 0 likes
  • 1810 Views
  • 1 replies
  • 0 likes

Why did the new update delete all of my saved music?

Subject explains all. Not only could I not find my library for nearly a week, but once I found my "favorites", all of my music was gone.

  • Newbie
  • Subject explains all. Not only could I not find my library for nearly a week, but once I found my "favorites", all of my music was gone.
  • timsmith98
  • Newbie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

New Lock screen and Bluetooth problems

Hi guys, I recently ditched spotify and had a try of Google play music due to the features around uploading your own music. The other features didn't really work for me, so have returned to Spotify with a new Pixel phone. Has something changed over t...

  • Newbie
  • Hi guys,   I recently ditched spotify and had a try of Google play music due to the features around uploading your own music.  The other features didn't really work for me, so have return...
  • mehmoodraza
  • Casual Listener
  • 1769 Views
  • 6 replies
  • 3 likes
  • 1769 Views
  • 6 replies
  • 3 likes