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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35985 Views
  • 64 replies
  • 25 likes
  • 35985 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874114 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874114 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Solved!! Premium

I got Premium account.Using Android smartphone i can listen an album only random...is it true?

  • Casual Listener
  • I got Premium account. Using Android smartphone i can listen an album only random...is it true?
  • Robycop
  • Casual Listener
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

Samsung s6 issues

I've started having issues with the spotify mobile app. Essentially the album artwork/song details freezes, but the music continues playing. So you have the details of a song you previously played up, with another song playing. You try to open the ap...

  • Newbie
  • I've started having issues with the spotify mobile app. Essentially the album artwork/song details freezes, but the music continues playing. So you have the details of a song you previously played up...
  • Sav83
  • Newbie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Music stops when opening other apps

I've searched for solutions and found none. I tried the battery optimization thing, and it did nothing. Half the time the music just stops, and the other half the app closes. How can this be fixed? I'm using a new Marshmallow tablet.

  • Music Fan
  • I've searched for solutions and found none. I tried the battery optimization thing, and it did nothing. Half the time the music just stops, and the other half the app closes. How can this be fixed? ...
  • hannibalhaswari
  • Music Fan
  • 483 Views
  • 3 replies
  • 0 likes
  • music stops
  • 483 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Connect and Play Fi Streaming Dropping and Reverting back to Android

Purchased a Play-Fi streaming sound bar.Using Samsung Galaxy S5Can stream spotify connect to soundbar.Continually reverts back to my phone from my living room. Can anyone help?

  • Casual Listener
  • Purchased a Play-Fi streaming sound bar. Using Samsung Galaxy S5 Can stream spotify connect to soundbar. Continually reverts back to my phone from my living room.     Can anyone help?
  • maddieprivate
  • Casual Listener
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

Podcasts dont work

My Spotify and Android system are all updated when I click on a podcast nothing happens?? Why? I'm in the UK

  • Newbie
  • My Spotify and Android system are all updated when I click on a podcast nothing happens?? Why? I'm in the UK
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Offline playlists deleting once they are downloaded

Hi,I have recently purchased a new Android phone and it keeps logging me out of Spotify Premium and also deleting my offline playlists as soon as they are downloaded. I have tried removing Spotify data and reinstalling the app and this hasn't helped....

  • Newbie
  • Hi, I have recently purchased a new Android phone and it keeps logging me out of Spotify Premium and also deleting my offline playlists as soon as they are downloaded. I have tried removing Spotify ...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Unable to download music

Hi i decided to get a premium account again to see if i will now be able to download again music but to my dismay im still unable to download. It still prompts that i need to go to settings and "switch on download using cellular data" even though tha...

  • Casual Listener
  • Hi i decided to get a premium account again to see if i will now be able to download again music but to my dismay im still unable to download. It still prompts that i need to go to settings and "swit...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Mobile data being used when playing music downloaded onto Samsung S7

I received a notification from my cellular provider that I had gone over my data limit this month. This was odd because I'm always careful with my data and I always save music to my phone with Spotify and only ever stream when on wifi. Spotify has us...

  • Casual Listener
  • I received a notification from my cellular provider that I had gone over my data limit this month. This was odd because I'm always careful with my data and I always save music to my phone with Spotif...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

Solved!! Solution: No Storage Area Found

UPDATED: 3/20/2016. SEE BOTTOM OF POST. Good Morning my Fellow Music Lovers, I've ran into the Infamous "no storage area found, and after a chat with support, met no resolution... So since I can't let a problem go, I decided to get to the bottom of t...

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  • Regular
  • UPDATED: 3/20/2016. SEE BOTTOM OF POST.   Good Morning my Fellow Music Lovers,    I've ran into the Infamous "no storage area found, and after a chat with support, met no resolutio...
  • ScooterH
  • Casual Listener
  • 44624 Views
  • 44 replies
  • 14 likes
  • 44624 Views
  • 44 replies
  • 14 likes

Spotify Deleting My Playlists

Over the past week I have went onto the Spotify App on my Nexus 6P to realise that the playlists that I have created have been deleted. This has happened 3 times this week and there seems to be 2 day intervals between when it happens. It is very anno...

  • Newbie
  • Over the past week I have went onto the Spotify App on my Nexus 6P to realise that the playlists that I have created have been deleted. This has happened 3 times this week and there seems to be 2 day...
  • 374 Views
  • 0 replies
  • 0 likes
  • 374 Views
  • 0 replies
  • 0 likes

Song not available.

I'm connected to WiFi although whenever I try and play a song I get an error message "song not available."Incredibly frustrating.

  • Newbie
  • I'm connected to WiFi although whenever I try and play a song I get an error message "song not available." Incredibly frustrating.
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Song still shows up

I have a Samsung Galaxy 7 Edge. After I log out the last played song still shows up on my screen in "sleep mode " I have to restart my phone exchange to get it to go away. Any solutions?

  • Newbie
  • I have a Samsung Galaxy 7 Edge. After I log out the last played song still shows up on my screen in "sleep mode " I have to restart my phone exchange to get it to go away. Any solutions?
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Spotify app verschiebbar machen

Warum lässt sich die App von spotify nicht auf eine sd Karte verschieben. Interner Speicher ist immer rar und spotify verbraucht enorm viel Speicherplatz. Jetzt habe ich mein Tablett extra um 128 GB erweitert Und kann spotify immer noch nicht nutzen.

  • Casual Listener
  • Warum lässt sich die App von spotify nicht auf eine sd Karte verschieben. Interner Speicher ist immer rar und spotify verbraucht enorm viel Speicherplatz. Jetzt habe ich mein Tablett extra um 128 GB ...
  • 374 Views
  • 0 replies
  • 0 likes
  • 374 Views
  • 0 replies
  • 0 likes

Not getting notification for new music

I have never gotten any notification for new music from any of the artists I follow, and I have the setting turned on.

  • Newbie
  • I have never gotten any notification for new music from any of the artists I follow, and I have the setting turned on.
  • MartinStoichkov
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Premium

I got Premium account.Using Android smartphone i can listen an album only random...is it true?

  • Casual Listener
  • I got Premium account. Using Android smartphone i can listen an album only random...is it true?
  • OviiiOne
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! $0.99 3 month 0remium after 7 day trial?

Hey.I'm wondering if I can get the 3 months for $0.99 thing after activatimg the 6 day trial. The promo page says its for people who haven't tried premium before, not sure if the 7 day trial counts. Any help appreciated:)

  • Regular
  • Hey. I'm wondering if I can get the 3 months for $0.99 thing after activatimg the 6 day trial. The promo page says its for people who haven't tried premium before, not sure if the 7 day trial counts...
  • elcheno1123
  • Casual Listener
  • 2030 Views
  • 12 replies
  • 1 likes
  • 2030 Views
  • 12 replies
  • 1 likes

[Android][Connect] Prevent Spotify from Autostarting / Autoplaying on Android

I'm a premium user and have been a member since 2011. Spotify regularly autostarts and autoplays on my Android phone (Moto X Pure Edition) connected to Bluetooth, even over the top of other audio apps (Pandora, Overdrive, Audible, PocketCasts). For e...

  • Regular
  • I'm a premium user and have been a member since 2011. Spotify regularly autostarts and autoplays on my Android phone (Moto X Pure Edition) connected to Bluetooth, even over the top of other audio app...
  • TallMartin
  • Regular
  • 1755 Views
  • 2 replies
  • 3 likes
  • Android
    Connect
  • 1755 Views
  • 2 replies
  • 3 likes

Spotify not showing up android auto

Hi everyone, I plug my phone into my car to start android auto and the only thing that pops up under music is google music or mlb at bat. Spotify is not showing up. I can play it on bluetooth but then it doesn't show the name of the song and I have t...

  • Newbie
  • Hi everyone,   I plug my phone into my car to start android auto and the only thing that pops up under music is google music or mlb at bat. Spotify is not showing up.   I can play it on...
  • lexw
  • Newbie
  • 1299 Views
  • 1 replies
  • 1 likes
  • 1299 Views
  • 1 replies
  • 1 likes