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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107301 Views

26 replies

3 likes

  • 107301 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217189 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217189 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571203 Views

79 replies

3 likes

  • 571203 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470664 Views

577 replies

40 likes

Account
Free
  • 470664 Views
  • 577 replies
  • 40 likes

Spotify app deletes entire library at random

Every time I turn off/restart my phone, or it crashes, or runs out of battery, or sometimes just for no apparant reason at all, my ENTIRE library is deleted from my phone, and the default storage space is switched to internal instead of my SD card. T...

Casual Listener

Every time I turn off/restart my phone, or it crashes, or runs out of battery, or sometimes just for no apparant reason at all, my ENTIRE library is deleted from my phone, and the default storage spa...

Nic0_

Roadie

2020 Views

1 replies

0 likes

  • 2020 Views
  • 1 replies
  • 0 likes

I can't download music to my own playlists

Spotify my playlists won't download my new added tracks with 4G i always need to go to a place with a wifi to download the tracks i added to my playlists please help how to solve this even i turn on the cellular data to download the tracks but it won...

Casual Listener

Spotify my playlists won't download my new added tracks with 4G i always need to go to a place with a wifi to download the tracks i added to my playlists please help how to solve this even i turn on ...

Nic0_

Roadie

514 Views

1 replies

0 likes

  • 514 Views
  • 1 replies
  • 0 likes

[Mobile][Connect] Bluetooth connection issues

(ANDROID 6) This has been an ongoing issue for several years; whenever I connect my phone to my bluetooth speaker/earphones, Spotify immediately kills itself and sends the app to the background. Music keeps playing. Whenever I try to open the app, th...

Newbie

(ANDROID 6) This has been an ongoing issue for several years; whenever I connect my phone to my bluetooth speaker/earphones, Spotify immediately kills itself and sends the app to the background. Musi...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
  • 0 likes

Solved!! Save stuff without downloading

Is it possible to save albums/songs without downloading them? Right now, every time I save an album Spotify automatically downloads it to my phone. Thanks for the help!

Casual Listener

Is it possible to save albums/songs without downloading them? Right now, every time I save an album Spotify automatically downloads it to my phone. Thanks for the help!

ploher

Casual Listener

6414 Views

2 replies

0 likes

  • 6414 Views
  • 2 replies
  • 0 likes

Solved!! Premium Issue

Hi Spotify,I subcribed on your premium promo P129.00 for 3 months. The payment was successful with order ID "1448111903019". Pleave view screenshot: Why are you charging me another bill to renew my premium subscription? For all I know i'm subscribed ...

Casual Listener

Hi Spotify, I subcribed on your premium promo P129.00 for 3 months. The payment was successful with order ID "1448111903019". Pleave view screenshot:   Why are you charging me an...

ljaramilla

Casual Listener

1303 Views

2 replies

0 likes

PC
Premium help
Premium Marketing
  • 1303 Views
  • 2 replies
  • 0 likes

Play music through BT during call

I want that Spotify continues playing music through Bluetooth connection when i make or receive a call. But i don't know how to get it.

Casual Listener

I want that Spotify continues playing music through Bluetooth connection when i make or receive a call. But i don't know how to get it.

fischumi

Casual Listener

100447 Views

6 replies

3 likes

  • 100447 Views
  • 6 replies
  • 3 likes

My music couldn't be downloaded using cellular

I tried to delete all cache and reinstall my spotify, but it still couldn't downloaded songs to make it offline. It keeps asking me to turn on the "download using cellular on". I have turned it on, but still couldn't download any song. I'm using prem...

Visitor

I tried to delete all cache and reinstall my spotify, but it still couldn't downloaded songs to make it offline. It keeps asking me to turn on the "download using cellular on". I have turned it on, b...

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
  • 0 likes

Can I Choose Which Songs Are Available Offline?

This is killing me, I've been looking EVERYWHERE online and I can't believe that I'm the only person with this issue: How can I choose which songs are available offline? It just downloads a select few songs and I can't change which ones I want availa...

Newbie

This is killing me, I've been looking EVERYWHERE online and I can't believe that I'm the only person with this issue:   How can I choose which songs are available offline? It just downloads ...

StewBrewer97

Casual Listener

4417 Views

4 replies

2 likes

  • 4417 Views
  • 4 replies
  • 2 likes

Playlist plays different genre on shuffle play

My Abzu playlist plays pop music from 2-3 years ago when I use Shuffle Play. Why does this happen, and what can I do to prevent it, without buying premium?

Newbie

My Abzu playlist plays pop music from 2-3 years ago when I use Shuffle Play. Why does this happen, and what can I do to prevent it, without buying premium?

391 Views

0 replies

0 likes

  • 391 Views
  • 0 replies
  • 0 likes

Solved!! Why is Spotify playing more songs when it finishes the playlist

I have not asked for "songs based on my playlist". I carefully make my playlists as to what I want on them, then play them.I do not wish anything else to be played. When it finishes, stop playing.. And go back to the start if I hit the "play" button....

Roadie

I have not asked for "songs based on my playlist". I carefully make my playlists as to what I want on them, then play them. I do not wish anything else to be played. When it finishes, stop playing.....

EarlPurple

Roadie

950 Views

3 replies

1 likes

  • 950 Views
  • 3 replies
  • 1 likes

Solved!! Songs skip every few songs

I have a premium account on my android and within the past few days I have noticed every song skips every few seconds. How do I fix this?? This is very annoying and frustrating when I'm paying for a premium service.

Casual Listener

I have a premium account on my android and within the past few days I have noticed every song skips every few seconds. How do I fix this?? This is very annoying and frustrating when I'm paying for a ...

i1982nava

Casual Listener

891 Views

3 replies

0 likes

  • 891 Views
  • 3 replies
  • 0 likes

Spotify app downloads music every time I open the app

I have noticed that my Spotify app always downloads 16 songs (more or less) when I open it. It's not like it prohibits me from listening, but I'm tired of always seeing 'downloading 0 of 16' as a notification.I think the problem comes from the fact t...

Casual Listener

I have noticed that my Spotify app always downloads 16 songs (more or less) when I open it. It's not like it prohibits me from listening, but I'm tired of always seeing 'downloading 0 of 16' as a not...

Michotke

Casual Listener

1660 Views

2 replies

0 likes

  • 1660 Views
  • 2 replies
  • 0 likes

Solved!! I'm unable to edit most of the settings ony my Android device

Almost every settings is greyed out (screenshots included). I've never had this problem before, phone is LG G3 running official Android 6.0. I have Spotify Family Premium. I tried re-installing with complete data delete via SD Maid.

Casual Listener

Almost every settings is greyed out (screenshots included). I've never had this problem before, phone is LG G3 running official Android 6.0. I have Spotify Family Premium. I tried re-installing with ...

Joe

Community Legend

2175 Views

4 replies

0 likes

edit
settings
  • 2175 Views
  • 4 replies
  • 0 likes

Set Spotify as default Audio Application

Hi Folks, is there a way to set Sportify as my default Android Audio Player?Every Time i connect to my Car-BT-Audio System or my Audio Headset, the wrong application starts. GreetsDerLonG

Casual Listener

Hi Folks,   is there a way to set Sportify as my default Android Audio Player? Every Time i connect to my Car-BT-Audio System or my Audio Headset, the wrong application starts.   Greet...

DerLonG

Casual Listener

2122 Views

2 replies

0 likes

  • 2122 Views
  • 2 replies
  • 0 likes

Solved!! Shuffle Play

I just downloaded Spotify and I understand Shuffle Play is only option. But, I select a playlist and it plays a different one and no way to get out of the one the system selected. How do I get to my selected Playlist? I am OK with random order I just...

Casual Listener

I just downloaded Spotify and I understand Shuffle Play is only option.  But, I select a playlist and it plays a different one and no way to get out of the one the system selected.  How do ...

Joe

Community Legend

3678 Views

8 replies

0 likes

  • 3678 Views
  • 8 replies
  • 0 likes

Bezahlungs Fehler?

Ich habe folgendes Problem ich habe premium für 2 monate bezaht (mit Gutscheinen) aber mir werden bei der app nur 29 Tage angezeigt

Newbie

Ich habe folgendes Problem ich habe premium für 2 monate bezaht (mit Gutscheinen) aber mir werden bei der app nur 29 Tage angezeigt

414 Views

0 replies

0 likes

  • 414 Views
  • 0 replies
  • 0 likes

cant log in with my xiaomi phone

Hello i have some problemI just bought a new phone- if you wanna know what brand is, its XiaomiMy older brand phone is Xiaomi too, but I bought another type I always log in with my facebook account, but my new phone cant log in with it It says :'You ...

Casual Listener

Hello i have some problem I just bought a new phone- if you wanna know what brand is, its Xiaomi My older brand phone is Xiaomi too, but I bought another type I always log in with my facebook accou...

Joe

Community Legend

1260 Views

1 replies

0 likes

Login
Xiaomi
  • 1260 Views
  • 1 replies
  • 0 likes

Android Music on SD-Card

Hello everyone I downloaded some music from spotify onto my sd-card. After that i resetted my phone because my wlan was not working. But now my spotify account signals me that i don't have any music downloaded even tho the storage on my sd card is st...

Newbie

Hello everyone   I downloaded some music from spotify onto my sd-card. After that i resetted my phone because my wlan was not working.  But now my spotify account signals me that i don't...

Joe

Community Legend

751 Views

1 replies

0 likes

  • 751 Views
  • 1 replies
  • 0 likes

[Redmi note 3] Consuming mobile data when play Offline Playlist

Hi community,Since 2 months ago I've noted that Spotify is consuming 'Mobile Data' , but I'm only playing music already downloaded ( Offline checkbox in the PlayList switched On ). How is it possbile? I've about 3X Mb of consumption per day.Could it ...

Casual Listener

Hi community, Since 2 months ago I've noted that Spotify is consuming 'Mobile Data' , but I'm only playing music already downloaded ( Offline checkbox in the PlayList switched On ). How is it possbi...

JLA3

Newbie

585 Views

1 replies

1 likes

  • 585 Views
  • 1 replies
  • 1 likes