Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39774 Views
  • 65 replies
  • 25 likes
  • 39774 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876396 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876396 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26070 Views
  • 4 replies
  • 0 likes
  • 26070 Views
  • 4 replies
  • 0 likes

Cant listen to different music on 2 different phones

I have Spotify family and when connected to wifi at home I can't listen to different music on different phones

  • Newbie
  • I have Spotify family and when connected to wifi at home I can't listen to different music on different phones
  • MartinStoichkov
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Samsung S5

Even with cleared Cache and Data, Spotify takes 9.56GB??? tried reinstalling it and even before i´ve logged in it took 9.56GB.

  • Newbie
  • Even with cleared Cache and Data, Spotify takes 9.56GB???  tried reinstalling it and even before i´ve logged in it took 9.56GB.  
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Solved!! Playing an Album

Just started the 3-month introductory Premium service, and am having trouble with something I think should be simple, but doesn't appear to be ... playing an album. Coming from Google Play Music, I'm used to the concept of finding an album, and just ...

  • Casual Listener
  • Just started the 3-month introductory Premium service, and am having trouble with something I think should be simple, but doesn't appear to be ... playing an album.   Coming from Google P...
  • davemoviejunkie
  • Casual Listener
  • 391 Views
  • 4 replies
  • 0 likes
  • 391 Views
  • 4 replies
  • 0 likes

armazenamento de músicas

Na minha conta não aparece a opção de armazenamento de músicas

  • Newbie
  • Na minha conta não aparece a opção de armazenamento de músicas
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Payment Failed. No Paypal Option.

So normally I have automatic payments come out from PayPal, just got an email saying my account failed a payment and to update my payment info. There is no more option I see to use PayPal, and for some reason defaulted to a student account?

  • Casual Listener
  • So normally I have automatic payments come out from PayPal, just got an email saying my account failed a payment and to update my payment info. There is no more option I see to use PayPal, and for so...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

samsung

spotify is freezing frequently.i will stop using it and paying for if there wont be any update..i had thos pr9blem 4 ti.es today o samsung A3 k2016

  • Newbie
  • spotify is freezing frequently.i will stop using it and paying for if there wont be any update..i had thos pr9blem 4 ti.es today o samsung A3 k2016
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

my premium is gone

i could listen songs on spotify like a half hour ago but now my premium account has gone. idk why but my account seems free account. HELP PLEASE

  • Visitor
  • i could listen songs on spotify like a half hour ago but now my premium account has gone. idk why but my account seems free account. HELP PLEASE
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Keeps stopping after every song

I have the same problem on Android with both my Xperia z3+ and my Xperia z5. Spotify keeps playing a single song then it stops and has been like this for months now. Just haven't had time to report it yet. To get it to start again you need to unlock ...

  • Newbie
  • I have the same problem on Android with both my Xperia z3+ and my Xperia z5. Spotify keeps playing a single song then it stops and has been like this for months now. Just haven't had time to report i...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

Release Notes for Android?

Hi, What´s up with the release notes for Android? Did the community manager get bored from updating them? https://community.spotify.com/t5/Spotify-Community-Blog/All-Spotify-Release-Notes/ba-p/551574 Please enlighten me where I can find them. Thank y...

  • Regular
  • Hi,   What´s up with the release notes for Android? Did the community manager get bored from updating them?   https://community.spotify.com/t5/Spotify-Community-Blog/All-Spotify-Release...
  • 416 Views
  • 0 replies
  • 0 likes
  • 416 Views
  • 0 replies
  • 0 likes

stereo

En la versión gratuita para móviles solo reproducen un canal (derecho o izquierdo) y lo envían por los dos. Esto se hace más evidente en canciones de los '60 que jugaban mucho con el efecto estéreo y que al reproducirlas por Spotify se pierde la mita...

  • Newbie
  • En la versión gratuita para móviles solo reproducen un canal (derecho o izquierdo) y lo envían por los dos. Esto se hace más evidente en canciones de los '60 que jugaban mucho con el efecto estéreo y...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Solved!! My library is not been showing on my phone (android)

I can't find my library section on my app. I already look to other phones with the same version without that issue, but I don't know why doesn't have that option on my device.I'm a premium user and on my computer everything looks ok. Please someone c...

  • Newbie
  • I can't find my library section on my app. I already look to other phones with the same version without that issue, but I don't know why doesn't have that option on my device. I'm a premium use...
  • Joe
  • Community Legend
  • 6082 Views
  • 1 replies
  • 0 likes
  • 6082 Views
  • 1 replies
  • 0 likes

Spotify removing offline files - and forgetting where they are stored

Hi, I'm using a Sony Xperia Z5, Android 6.0.1, Spotify version 7.1.0.1025 arm7. My problem is this - every night, all my offline files disappear. I prefer to turn my phone off a night. When I turn it on in the morning, everything I have downloaded di...

  • Casual Listener
  • Hi,   I'm using a Sony Xperia Z5, Android 6.0.1, Spotify version 7.1.0.1025 arm7.   My problem is this - every night, all my offline files disappear. I prefer to turn my phone off a nig...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes

Spotify on Smartwatch

Can i use spotify on Sony Smartwatch 2 connected to my phone? Like changing songs and playlists?

  • Newbie
  • Can i use spotify on Sony Smartwatch 2 connected to my phone? Like changing songs and playlists?
  • 422 Views
  • 0 replies
  • 0 likes
  • 422 Views
  • 0 replies
  • 0 likes

Solved!! Music playback interrupted constantly

I've got a Problem with the Playback of spotify music for Abort 6 months now. I'm Not using spotify Premium.Ich can usually Listen to two Songs in a row, then the Playback stops automatically. The music will only Start again when I open the app. Some...

  • Casual Listener
  • I've got a Problem with the Playback of spotify music for Abort 6 months now. I'm Not using spotify Premium. Ich can usually Listen to two Songs in a row, then the Playback stops automatically. Th...
  • annikey23
  • Casual Listener
  • 6083 Views
  • 2 replies
  • 0 likes
  • 6083 Views
  • 2 replies
  • 0 likes

Pague un mes premiun y se suponia que el segundo era gratis lo que no fue verdada

Hace un mes hubo una promoción de paga un mes premiun y el segundo es gratis, lo que nunca paso, ya paso el mes pagado y el mes gratis no funciono porque mi cuenta volvió a ser con anuncios, eso en mi pais es publicidad engañosa y es demandable den s...

  • Newbie
  • ...i pais es publicidad engañosa y es demandable den solución inmediata a ese problema
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Music downloaded not recognized

Spotify went offline and when i singed in all my downloaded music, storaged in the external memory its not.in spotify. Instead of there it lookz for the music in the internal memory.. how can I do to make spotify rocognize the downloaded music in the...

  • Newbie
  • Spotify went offline and when i singed in all my downloaded music, storaged in the external memory its not.in spotify. Instead of there it lookz for the music in the internal memory.. how can I do to...
  • MartinStoichkov
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Sound quality and level change half a second into song

So this is an issue I have been having for quite some time with Spotify. I love to listen to my music at an unreasonably high level and whenever I choose a song on Spotify about half a second into the song you can hear the volume level and the qualit...

  • Casual Listener
  • So this is an issue I have been having for quite some time with Spotify. I love to listen to my music at an unreasonably high level and whenever I choose a song on Spotify about half a second in...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

Storage option doesn't appear

I'm currently using spotify version 7.2 and my android is 5.1 lolipop. When I go to settings the option just doesn't appear. I've checked the sd card and it has 12GB available. Doesn anybody know why this happens? Is it because my android is outdated...

  • Newbie
  • I'm currently using spotify version 7.2 and my android is 5.1 lolipop. When I go to settings the option just doesn't appear. I've checked the sd card and it has 12GB available. Doesn anybody know why...
  • MartinStoichkov
  • Community Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Solved!! Application Slow response, twitchy stutter playback

Hello, I'm having troubles with the app installed on my tablet since the beginning of the week : - Actions like next/previous or setting the volume are very slow to be performed. - When I try to navigate into current track, the sound quickly become t...

  • Casual Listener
  • Hello,   I'm having troubles with the app installed on my tablet since the beginning of the week :   - Actions like next/previous or setting the volume are very slow to be performed. &n...
  • patatajj
  • Casual Listener
  • 1255 Views
  • 6 replies
  • 0 likes
  • 1255 Views
  • 6 replies
  • 0 likes

Downloads deleted

Hi,I'm a spotify premium user and had downloaded some playlists on my Samsung Galaxy S6 edge in order to to listen to to my music when I'm offline. Unfortunately my downloads are being deleted automatically. I don't want to to download all my albums ...

  • Visitor
  • Hi, I'm a spotify premium user and had downloaded some playlists on my Samsung Galaxy S6 edge in order to to listen to to my music when I'm offline. Unfortunately my downloads are being deleted au...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes