Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Connection to Chromecast takes ages and once connected there are frequent audio drops until it completely stops. Seems to me a problem of spotify servers failing to provide the chromecast with a continuous stream. I have erased all data, removed the ...
Connection to Chromecast takes ages and once connected there are frequent audio drops until it completely stops. Seems to me a problem of spotify servers failing to provide the chromecast with a cont...
Gig Goer
777 Views
3 replies
5 likes
I need help. Whenever I try to play songs on spotify, it skips and stops randomly without me doing anything. I've tried re-installing it, but it doesn't work.
I need help. Whenever I try to play songs on spotify, it skips and stops randomly without me doing anything. I've tried re-installing it, but it doesn't work.
Not applicable
377 Views
2 replies
0 likes
When run Spotify on my android phone, an unknown Chrome Cast device shows up as nearby.I do not own any Chrome Cast and none is connected to my wifi. What is going on?I checked the router, and it's only me who is connected.Also, already changed passw...
When run Spotify on my android phone, an unknown Chrome Cast device shows up as nearby. I do not own any Chrome Cast and none is connected to my wifi. What is going on? I checked the router, and it...
Casual Listener
3879 Views
4 replies
1 likes
So I use a Kindle Fire, and every time an ad finishes playing my playlist won't continue it just stops. So when I click on a song it tells me to go ad free with premium. Also, after awhile of playing songs (maybe 10 to 20 minutes) the playlist will s...
So I use a Kindle Fire, and every time an ad finishes playing my playlist won't continue it just stops. So when I click on a song it tells me to go ad free with premium. Also, after awhile of playing...
225 Views
0 replies
0 likes
Any ideas on a fix?
Any ideas on a fix?
297 Views
0 replies
0 likes
6.9.0.1212 ARMv7Playing music, notification icon is displayed and pulling down from top of phone displays music controls. But before long, icon disappears, so need to find Spotify icon to get to controls. Also have seen the music controls disappear w...
6.9.0.1212 ARMv7 Playing music, notification icon is displayed and pulling down from top of phone displays music controls. But before long, icon disappears, so need to find Spotify icon to get to co...
463 Views
0 replies
0 likes
Well on my Nexus 6p i have the old boaring silde menu but on my friend's Galaxy S7 Edge he has a new UI which i know ios has how do i enable the new UI if i can
Well on my Nexus 6p i have the old boaring silde menu but on my friend's Galaxy S7 Edge he has a new UI which i know ios has how do i enable the new UI if i can
Community Legend
535 Views
2 replies
0 likes
Recently a random high pitched noise will sound during a track. This isn't a botched track, this happens with various songs (which will then play fine later). It will only stop when force closed, pausing the song does nothing. Anyone else had this ha...
Recently a random high pitched noise will sound during a track. This isn't a botched track, this happens with various songs (which will then play fine later). It will only stop when force closed, pau...
1808 Views
0 replies
2 likes
This has been happening alot recently but when I play a track, it shows it as playing but no sound is heard. When I pause the track, it goes back to the beginning of the song. I've tried force closing the app, as well as reinstalling but neither work...
This has been happening alot recently but when I play a track, it shows it as playing but no sound is heard. When I pause the track, it goes back to the beginning of the song. I've tried force closin...
306 Views
0 replies
0 likes
I paid for premium services and I'm still on the free Spotify why can't I talk to a live person. I've already done everything that you guys suggested like restarting my phone make sure it's not another account I either need my money or my music it's ...
I paid for premium services and I'm still on the free Spotify why can't I talk to a live person. I've already done everything that you guys suggested like restarting my phone make sure it's not anoth...
Newbie
464 Views
4 replies
0 likes
I noticed a while ago that I couldn't edit the order of my songs in my own playlists, on my android device. It was odd because I could do it on my previous one, which as iOS. I can do it on my computer but I don't want to have to turn it on everytime...
I noticed a while ago that I couldn't edit the order of my songs in my own playlists, on my android device. It was odd because I could do it on my previous one, which as iOS. I can do it on my comput...
Music Fan
766 Views
2 replies
0 likes
No puedo buscar canciónes en el buscador , y cuando le pongo en shuffle a una playlist no reproduce y le doy saltar y salta la canción y salta mas y no reproduce. Esta raro.
No puedo buscar canciónes en el buscador , y cuando le pongo en shuffle a una playlist no reproduce y le doy saltar y salta la canción y salta mas y no reproduce. Esta raro.
Newbie
37020 Views
6 replies
0 likes
I'm getting the artist but unavaible music
I'm getting the artist but unavaible music
Community Legend
496 Views
2 replies
1 likes
Re-installed android app to fix some connection issues. Now there is no way to log out or change preferences. I am logged into my premium account. I am currently on Android 6.1
Re-installed android app to fix some connection issues. Now there is no way to log out or change preferences. I am logged into my premium account. I am currently on Android 6.1
Community Legend
706 Views
5 replies
0 likes
I've had this problem for years accorss all my android phones:I set a playlist to be available offline. It downloads the songs and works fine. For a while. At some point, after a few days the playlist is no longer tagged as "offline" and I need to st...
I've had this problem for years accorss all my android phones: I set a playlist to be available offline. It downloads the songs and works fine. For a while. At some point, after a few day...
281 Views
0 replies
0 likes
Help!! I'm getting angry. Spotify gets stuck in pause mode whenever I skip songs or want to go back... help...all firmware is up to date.
Help!! I'm getting angry. Spotify gets stuck in pause mode whenever I skip songs or want to go back... help...all firmware is up to date.
216 Views
0 replies
0 likes
Ciao, ho attivato ieri sera la mia settimana di prova di spotify premium.Ho scaricato qualche album intanto che ero in casa col wifi e stamattina in macchina li ho ascoltati offline. Come mai però vanno in riproduzione casuale? Avendo scaricato l'int...
Ciao, ho attivato ieri sera la mia settimana di prova di spotify premium. Ho scaricato qualche album intanto che ero in casa col wifi e stamattina in macchina li ho ascoltati offline. Come...
961 Views
0 replies
1 likes
Hello,I'm Ahmet. From Turkey. İn the İstanbul. I'm using phone Samsung Note 5. Background not runing.. Clear all apps the spotify closed. I'm sure. This problem with great solutions.Regards..
Hello, I'm Ahmet. From Turkey. İn the İstanbul. I'm using phone Samsung Note 5. Background not runing.. Clear all apps the spotify closed. I'm sure. This problem with great solutions. Regards..
236 Views
0 replies
0 likes
De la nada dejó de reproducir las playlist parece que si las reproduce pero no. Y salta de canciones sólo
De la nada dejó de reproducir las playlist parece que si las reproduce pero no. Y salta de canciones sólo
630 Views
0 replies
0 likes
