Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5427 Views

0 replies

6 likes

  • 5427 Views
  • 0 replies
  • 6 likes

Song showing on AOD Galaxy S7 when app closed

I have a Samsung Galaxy S7 and when I exit the app, the song still shows it as playing on the Always on Display. I even logged out and forced stop but it still shows on the AOD. Any ideas?Thanks

Casual Listener

I have a Samsung Galaxy S7 and when I exit the app, the song still shows it as playing on the Always on Display. I even logged out and forced stop but it still shows on the AOD. Any ideas? Thanks

javbo03

Newbie

630 Views

2 replies

0 likes

  • 630 Views
  • 2 replies
  • 0 likes

Music starts, stops and starts again when selecting a song.

Really annoying issue I got, when I select a song to play it plays for a second, then it stops for two-three seconds, and then it resumes normally. This also happens when I skip a part of the song I'm playing. I use android 5.1.1 on a rooted samsung ...

Newbie

Really annoying issue I got, when I select a song to play it plays for a second, then it stops for two-three seconds, and then it resumes normally. This also happens when I skip a part of the song I'...

Opatsut

Casual Listener

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Bildirim sekmesinde görünüm

Spotify nin bildirim sekmesinde görünümü değişti. Oradaki kapatma butonu kayboldu, şarkının adı, söyleyen kişi falan siyaha yakın bir renk oldu, görünmüyor ne yazdığı. Kısacası saçma bir şey oldu ve düzelmiyor. Sebebi nedir bunun ? Not : Ödemeyi 2-3 ...

Newbie

Spotify nin bildirim sekmesinde görünümü değişti. Oradaki kapatma butonu kayboldu, şarkının adı, söyleyen kişi falan siyaha yakın bir renk oldu, görünmüyor ne yazdığı. Kısacası saçma bir şey oldu ve ...

1288 Views

0 replies

0 likes

  • 1288 Views
  • 0 replies
  • 0 likes

Spanish advertisements

For the past 2 months, I've been consistently served ads in Spanish. I have never spoken Spanish so it is quite annoying for the ads to be in a language I don't understand. For reference, I am served these ads while in Minneapolis, MN, USA.

Newbie

For the past 2 months, I've been consistently served ads in Spanish. I have never spoken Spanish so it is quite annoying for the ads to be in a language I don't understand. For reference, I am served...

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

Have you tried the Oppo smartphones?

Gustavo Woltmann here who happens to be a hobbyist and also in a group of small young men and publishers. What can you say about this smartphone brand, Oppo? The price in the market is cheaper than Samsung. Anyone who tried using this brand?

Newbie

Gustavo Woltmann here who happens to be a hobbyist and also in a group of small young men and publishers. What can you say about this smartphone brand, Oppo? The price in the market is cheaper than S...

387 Views

0 replies

0 likes

  • 387 Views
  • 0 replies
  • 0 likes

Keeping my Playlist download

This is the second time I've asked why the heck my downloaded playlist, the same playlisy I've had for 2 years now, will NOT STAY DOWNLOADED! Everytime I get on a plane, I don't have access to my music becuase I have to re- download the ENTIRE playli...

Casual Listener

This is the second time I've asked why the heck my downloaded playlist, the same playlisy I've had for 2 years now, will NOT STAY DOWNLOADED! Everytime I get on a plane, I don't have access to my mus...

238 Views

0 replies

0 likes

  • 238 Views
  • 0 replies
  • 0 likes

Not receiving Spotify Premium code

Why am I not receiving the code for the Spotify Premium? I'm using a Smart 3G Plan and I don't know what to do!

Newbie

Why am I not receiving the code for the Spotify Premium? I'm using a Smart 3G Plan and I don't know what to do!

Joe

Community Legend

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

notification artwork is tiny

since the last update the artwork displayed in the notification bar is tiny - see screenshot

Roadie

since the last update the artwork displayed in the notification bar is tiny - see screenshot

aleastua

Newbie

579 Views

4 replies

2 likes

  • 579 Views
  • 4 replies
  • 2 likes

Podcast problem

Hi!! I have installed the Spotify App in my android device (4.1.2 version). When I click in a podcast channel nothing happens. How can I fix it?Thank you for your helpPD: I have tried to uninstall, clean everything and install again but nothing happe...

Newbie

Hi!!   I have installed the Spotify App in my android device (4.1.2 version). When I click in a podcast channel nothing happens. How can I fix it? Thank you for your help PD: I have ...

291 Views

0 replies

0 likes

  • 291 Views
  • 0 replies
  • 0 likes

[Cynogenmod13/Samsung Galaxy IV mini] Every morning sync problem

Hi all, I'm a premium user. This issue is bugging me for more than a year now. I've already tried to shed some light on this issue with @SpotifyCares but to no avail so I'm going to try and get some feedback from other spotify users that are using Sp...

Casual Listener

Hi all,   I'm a premium user. This issue is bugging me for more than a year now. I've already tried to shed some light on this issue with @SpotifyCares but to no avail so I'm going to try...

263 Views

0 replies

0 likes

  • 263 Views
  • 0 replies
  • 0 likes

Jazmin

Hola,hace un rato me hice premium de Spotify,como veía que no funcionaba y mi conexión de red era estable ,consulté a una página que decía que lo desintale y lo vuelva a instalar. Que sucedió? Me olvide todos los datos. Puse mi nombre de usuario y pu...

Visitor

Hola,hace un rato me hice premium de Spotify,como veía que no funcionaba y mi conexión de red era estable ,consulté a una página que decía que lo desintale y lo vuelva a instalar. Que sucedió? Me olv...

198 Views

0 replies

0 likes

  • 198 Views
  • 0 replies
  • 0 likes

Superuser Contribution Ayuda porfavor!!

Lo que sucede es que hay algunas canciones que no se reproducen en spotify no estan en gris y nada pero si busco alguna otra version de la cancion si se reproduce y no se porque. Me prodrian ayudar

Newbie

Lo que sucede es que hay algunas canciones que no se reproducen en spotify no estan en gris y nada pero si busco alguna otra version de la cancion si se reproduce y no se porque. Me prodrian ayudar

user-removed

Not applicable

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Help

I had a Samsung galaxy grand prime and I had purchased premium, I have recently upgraded to an S5 and the premium didnt transfer to this phone but I am still getting charged on my other what do I do?

Newbie

I had a Samsung galaxy grand prime and I had purchased premium, I have recently upgraded to an S5 and the premium didnt transfer to this phone but I am still getting charged on my other what do I do?

Joe

Community Legend

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Some downloaded songs unable to play when offline

So until recently, all my songs had worked fine offline, but a few songs have now become unavailable to play when offline even though they are clearly downloaded on my phone. Storage is no issue, and I when I go onto a single of one of these songs th...

Newbie

So until recently, all my songs had worked fine offline, but a few songs have now become unavailable to play when offline even though they are clearly downloaded on my phone. Storage is no issue, and...

Opatsut

Casual Listener

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Solved!! Unable to sort playlist on android

GALAXY S7 VERIZONtitle pretty much says it all.Desktop allows for these options however mobile device does not.

Casual Listener

GALAXY S7 VERIZON title pretty much says it all. Desktop allows for these options however mobile device does not.

Edmundhong

Casual Listener

421 Views

2 replies

0 likes

  • 421 Views
  • 2 replies
  • 0 likes

Cant switch track with widget!

Galaxy s7 verizonWidget on lock screen or home page will not allow me to choose next song in que as well as rewind or back track. Works fine when app is open.

Casual Listener

Galaxy s7 verizon Widget on lock screen or home page will not allow me to choose next song in que as well as rewind or back track. Works fine when app is open.

Joe

Community Legend

321 Views

3 replies

0 likes

  • 321 Views
  • 3 replies
  • 0 likes

I can't see my Friends acitivity

When I am on the mobile app I go to the be where acitivity shluld be and when I go there instead of seeing my friend's acitivity the only I see is "There is no messages" before this happened I could choose to see acitivity or the messages section but...

Casual Listener

When I am on the mobile app I go to the be where acitivity shluld be and when I go there instead of seeing my friend's acitivity the only I see is "There is no messages" before this happened I could ...

200 Views

0 replies

0 likes

  • 200 Views
  • 0 replies
  • 0 likes

No playback

Im a premium subscriber..I have always been able to play songs in my play lists and music that I just save. Well now I can only listen to music on playlist. Did something change? I get the message that the song is unavailable..even when I do a new se...

Newbie

Im a premium subscriber..I have always been able to play songs in my play lists and music that I just save. Well now I can only listen to music on playlist. Did something change? I get the message th...

211 Views

0 replies

0 likes

  • 211 Views
  • 0 replies
  • 0 likes

Change facebook account

I want to link my Spotify to a different Facebook how do I do it?

Visitor

I want to link my Spotify to a different Facebook how do I do it?

Joe

Community Legend

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes